Chapter 11 Business and Technology

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1、Introduction to Business Thomson South-WesternChapterChapterBusiness and Technology11-1 Computer Systems11-2 Business Applications of Technology11-3 Other Technology Issues11Introduction to Business Thomson South-WesternLESSON 11-1Computer SystemsGoalsnIdentify the main elements of a computer system

2、.nDescribe input devices and processing activities.nExplain computer storage media and output types.2Chapter 11Introduction to Business Thomson South-WesternKey Termsncomputer systemnhardwarensoftwarencomputer networkncentral processing unit(CPU)nprogramncomputer languagenoperating system softwarena

3、pplication software3Chapter 11Introduction to Business Thomson South-WesternELEMENTS OF A COMPUTER SYSTEMnInput-used to put information into the computernProcessing-the brain/guts-where the thinking happens in a computer.nMemory and storage-operating memory-HD Storage-USBnOutput-ways to see what the

4、 computer has done with the information-monitor/printer are good examples.4Chapter 11Introduction to Business Thomson South-WesternCOMPUTER NETWORKSnGlobal computer network(Internet)nFor accessing the World Wide WebnFor exchanging e-mailnLocal computer network(intranet)nFunctions like a typical Web

5、sitenUsed to share information within an organization5Chapter 11Introduction to Business Thomson South-Western C H E C K P O I N TList the four main elements of a computer system.6Chapter 11Introduction to Business Thomson South-WesternINPUT AND PROCESSINGnInput:getting started-different forms of in

6、put-keyboard,mouse,controllers,touch-sensitive screens,light pens,scanners,voice activated systems.nProcessing:making things happennWord processingnDesktop publishingnDatabase softwarenSpreadsheet softwarenPresentation software7Chapter 11Introduction to Business Thomson South-Western C H E C K P O I

7、 N TWhat are common input devices?8Chapter 11Introduction to Business Thomson South-WesternMEMORY AND OUTPUTnMemory and storage:saving for laternInternal storage -HD-nSize-bit,nibble,byte,kilobyte,megabyte,gigabyte,terabytenExternal storage-external HDs,Cds,DVDs,USB drivesnOutput:obtaining resultsnT

8、ext-processed results displayed on screen or printednGraphics-logos,photos,drawings,scrolling messages,and animated graphicsnAudio-music,broadcast clips,clips for training,nVideo-training films,TV,commercial or news reportsnWebsites will contain more than one of these categories.9Chapter 11Introduct

9、ion to Business Thomson South-Western C H E C K P O I N THow do internal and external memory differ?10Chapter 11Introduction to Business Thomson South-WesternLESSON 11-2Business Applications of TechnologyGoalsnDescribe the components of a management information system(MIS).nIdentify computer applica

10、tions in service industries.nDiscuss e-commerce activities.11Chapter 11Introduction to Business Thomson South-WesternKey Termsnmanagement information system(MIS)ncomputer-assisted instruction(CAI)ne-commerce12Chapter 11Introduction to Business Thomson South-WesternMANAGEMENT INFORMATION SYSTEMSGathe

11、ringGatheringDataDataAnalyzingAnalyzingDataDataStoringStoringDataDataReportingReportingDataDataGovernmentAccountingInventoryCustomersSales13Chapter 11Introduction to Business Thomson South-WesternCOMPONENTS OF AN MISnGathering datanAnalyzing datanSorting datanReporting results14Chapter 11Introductio

12、n to Business Thomson South-WesternCont.nFinancial information-budgets,sales reports,and financial statements.nProduction and inventory information-production summaries,lists of tools and supplies,and finished goods reportsnMarketing and sales information-including data on customer needs current eco

13、nomic conditions,and actions of competitors.nHuman resources information-salaries,employee benefit data,and employee evalauations15Chapter 11Introduction to Business Thomson South-WesternDATA SOURCESnExternal data sources-are outside an organization.Financial institutions,government agencies,and cus

14、tomersnInternal data sources-accounting records,inventory information,and company sales figures.16Chapter 11Introduction to Business Thomson South-WesternTHE MIS IN ACTION1.1.Identify the information needs of the organization.2.2.Obtain facts,figures,and other data.3.3.Process,analyze,and organize d

15、ata in a useful manner.4.4.Distribute information reports to those who make decisions.5.5.Update data files as needed.17Chapter 11Introduction to Business Thomson South-Western C H E C K P O I N TWhat are the four components of a management information system?18Chapter 11Introduction to Business Tho

16、mson South-WesternTECHNOLOGY IN SERVICE INDUSTRIESnPublic service-Government agencies use computers to keep records,SS records,Military records,Medical information,Police records,School student records.nEducation-computers are vital teaching devices,(CAI)Computer-assisted Instruction-students work a

17、t a pace that serves them.(IT)Information technology-computer skills are needed for the work place.nHealth care-Keeping patient records to monitoring medications during surgery.Telemedicine with videoconference equipment allows diagnosis by doctors in other locations.nFinancial services-paying bills

18、 on line,check your credit report,sell stocks and bonds,computerized financial services,credit cards,cash cards,etc.19Chapter 11Introduction to Business Thomson South-Western C H E C K P O I N TWhat service industries make extensive use of computers?20Chapter 11Introduction to Business Thomson South

19、-WesternE-COMMERCEnE-commerce refers to conducting business transactions using the Internet or other technology.nProviding product informationnPromoting a companynSelling onlinenConducting market researchnMaking paymentsnObtaining parts and suppliesnTracking shipments21Chapter 11Introduction to Busi

20、ness Thomson South-WesternTYPES OF E-COMMERCEnBusiness-to-Consumer(B2C)nBusiness-to-Business(B2B)nConsumer-to-Business(C2B)nConsumer-to-Consumer(C2C)22Chapter 11Introduction to Business Thomson South-WesternE-COMMERCE MATRIX23Chapter 11Introduction to Business Thomson South-WesternE-COMMERCE ACTIVIT

21、IESnProviding product informationnPromoting a companynSelling onlinenConducting market researchnMaking paymentsnObtaining parts and suppliesnTracking shipments24Chapter 11Introduction to Business Thomson South-WesternGLOBAL E-COMMERCEnImporting and exportingnVideoconferencing25Chapter 11Introduction

22、 to Business Thomson South-Western C H E C K P O I N TWhat do the notations B2C and B2B mean?26Chapter 11Introduction to Business Thomson South-WesternLESSON 11-3Other Technology IssuesGoalsnExplain workplace uses of technology.nIdentify home and personal applications of technology.nDiscuss social c

23、oncerns related to technology.27Chapter 11Introduction to Business Thomson South-WesternKey Termsnroboticsnartificial intelligence(AI)nexpert systemncomputer-aided design(CAD)ntelecommutingnpiracyncomputer virus28Chapter 11Introduction to Business Thomson South-WesternWORKPLACE TECHNOLOGYnRobotics-A

24、utomakers-mechanical devices programmed to do routine tasks.China now has a simple robot/human.nExpert systems-Artificial Intelegence(AI)is enabling computers to reason,learn and make decisions.Also help people solve technical problems.nComputer-aided design(CAD)-used to create product styles and de

25、signs,allows you to try different sizes,shapes,and materials for a new machine,automobile,or food packagenTelecommuting-workers use computer to perform duties of job from home over the internet.This helps workers who are disabled,or have small children.29Chapter 11Introduction to Business Thomson So

26、uth-Western C H E C K P O I N THow is computer-aided design(CAD)used by businesses?30Chapter 11Introduction to Business Thomson South-WesternHOME AND PERSONAL TECHNOLOGYnSchool and homework-How much do you use a computer?Everything I do is on a computer-Why re-invent the wheel?nHome robotics-iRobot,

27、disabled persons need helpnHousehold record keeping-bank statements on large programs that separate and translate to excel files.31Chapter 11Introduction to Business Thomson South-Western C H E C K P O I N TWhat types of technology tools are available to students?32Chapter 11Introduction to Business

28、 Thomson South-WesternSOCIAL CONCERNS OF TECHNOLOGYnEmployment trends-what skills are needed for most companies now compared to 10 or 20 years ago.nHealth concerns-stale air,not much movement,sedentary lifestyles.nComputer crime-people are breaking into your computer from the internet and getting in

29、formation that you should be guarding.Wireless networks should be protected-you could be the victim and thought to be the criminal.Piracy of software,music,etc.and Computer viruses.nPrivacy concerns-Facebook,MySpace-you think it is private,but is it really?Does anyone really tell the truth?Fantasy when are you going to be living in reality?33Chapter 11Introduction to Business Thomson South-Western C H E C K P O I N THow do companies suffer from software piracy?34Chapter 11