外贸邮件回复流程教材

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1、1.开发信31.1介绍产品31.2介绍公司31.3开发信回复41.3.1问报价42.回复询盘62.1旺旺直接回复询盘62.1.1发送具体事宜到email62.1.2宣传产品62.1.3发送具体事宜到email并宣传产品72.1.4请求与时聊天工具72.2回复询盘82.3无回复92.4报价或email catalog后无回复92.4价格回访112.4.1第一次回访112.4.2第二次询问：112.4.3第三次询问：122.4.3.1仍然无回复重新报价122.4.3.2询问对新价格的意见132.5新报价后客户迟迟不回复142.6客户砍价153.样品153.1寄样前的预备：153.1.1寄样品 （告

2、知客户品名，规格，寄样日期，快件等）163.1.2询问客户是否收到样品，意见如何，检验结果，改进意见163.2寄改进后的样品163.2.1询问客户是否收到样品，意见如何，检验结果164.订单174.1样品合格，是否下订单，何时下订单174.2催问客户下订单175.信用证185.1催开信用证185.2修改信用证186.出货事宜197.给客户发装运通知198.告知客户寄单事宜208.1告诉客户寄单日期，快件209.货物跟踪209.1询问客户是否收到货物，有无意见。2010.询问结汇情况2010.1当遇到客户未付款订单时：2110.2当你已收到付款订单时2110.3当你已发货后：2111.当客户投诉

3、产品质量有问题时：2112. 回复常用语23收到来信23久未通信23未与时回信23久无音信：24表示歉意难过：24遇到不好的事情2413. 各种问题该怎样回复24当订单已完成时：24当货物已断货时：24当你为客户提供折扣时：25当有大量订单询价时：25当买家要求免运费时：25当未付款订单改完后价格再次催款时：25当外贸业务员向买家堆荐新品时：25无法提供客户想要的产品时回复2614. 回复询盘内容该写什么27报价管理27PI处理271. 开发信1.1介绍产品Dear Sir/Madam,This is Queenty from HDV pany, specialized in the SFP

4、transceiver and media converter for years. The best quality and cheap price of our products will satisfy your needs. our main products are the following:1. 1*92. SFP,SFF,CSFP, SFP+,XFP,X2,XENPAK.3. Media converter4. ONU5. POE Switch ect.Best regards,Queenty KwokInternational Sales Department Website

5、: s:/hdv-tech.en.alibaba./Address: XuDa Industrial Building,Fenghuang First Industrial Zone,Baoan District, ShenZhen, 518103,China. : Queentyhdv-tech.: WhatsApp +86 : Skype queenty1995: WeChat KwokQueenty: 2881463660: ICQ 7104993841.2介绍公司Dear sir/madam,This is Queenty from HDV pany, We are anOEM man

6、ufature with10 years experience .We haveMore than 100 workers andOver 10 salesman.The product with RoHs certification OEM manufature 10 years experience More than 100 workers Over 10 salesman Free samples RoHs TP-Link & ZYXEL cooperate Over twice exhibitions every yearDear Sir,This is Queenty from H

7、DV, I review your website product sfp. Thats our mian product(RoHs).We are anOEMfiber optic equipment factorywith 10 years experience.More than10 salesman and 100workers. We also have our ownpatentin module. Cooperate withTP-linkandZYEXL.So, the quality can be guaranteed under theinexpensive price.S

8、incerely hope to cooperate with you.Any question are wele to replyBest RegardsQueenty.1.3 开发信回复1.3.1要报价Here is our 1.25 sfp transceiver price for your reference.Model:SFP-1.25G-1310-20KM-SM FOB Shenzhen:$5.60/pcData rate: 1.25GWavelength: 1310nmDistance: 20KMConnector: LCpatible: CiscoWarranty: 3 ye

9、arsIf any requirements, pls tell me freely.Dear Mr. Bruno Felicidade Jones,Queenty here fromHDV,exporting SFP and media converter. If you wanna to have our specification to have a look？contac me.Name : GIGABIT MEDIA CONVERTER WITH SFP PORT 1 port (RJ45)10/100/1000M :One SFP port, 1.25Gbps Auto-MDI/M

10、DI-X LED indicators for system monitoring Multimode and Single mode SFP modules available Dimensions (mm): 95 x 70 x 26 3 years warrantyPrice:just $ 8.00USD/PieceHello,Have a great day!Here is our new product epon onu. We offer OEM service and color is optional.Any requirements, pls tell me freely.T

11、hank you.Cher Monsieur XX distingu,Cest XX de la Socit XX du Nouveau Matriau. Jai vu sur le site web Alibaba la fin du mois de juillet que votre socit voudrait acheter une plaque posite de polyurthane utilise dans lentrept frigorifique. Je vous avais envoy par ml des informations sur nos produits, m

12、ais je nai pas encore reu des rponses de votre part. Je ne sais pas si votre entreprise a dj dtermin les fournisseurs de ce produit.On possde notre propre usine professionnelle, avec des quipements de production avancs, sur une base de la qualit des produits de classe, se figurant parmi les premiers

13、 quatre fabricants principaux de la Chine dans la production des plaques posites en polyurthane . Actuellement, 95% des fournisseurs sur le march offrent des plaques posites la densit de polyurthane de 30kg/m3 , mais la ntre de 45KG/m3, qui est trs bonne pour la construction dentrepts frigorifiques.

14、 Dans lattente de votre rponse, veuillez agrer, Monsieur XX, lexpression de nos salutations trs sincres.尊敬的XX，我是XX新型材料XX的XX。7月底我在阿里巴巴上看到贵公司想采购聚氨酯复合板作为冷库板。 我通过电子给贵公司发送了一些关于我们产品的信息，但是一直没有得到回复。不知道贵公司现在是否确定了聚氨酯复合板的供应商。我公司拥有自己的专业的工厂，先进的生产设备、产品质量一流，是中国排名前4的聚氨酯复合板生产商。 目前市场上95%的供应商所供应的复合板的聚氨酯密度为30KG/m3， 而我们

15、所供应的聚氨酯密度达到了45KG/m3。非常适合于冷库的建设。真诚的希望得到您的回复。2. 回复询盘2.1旺旺直接回复询盘2.1.1发送具体事宜到emailThanks for your inquiryI will send you the details to your email.Best regards,International Sales DepartmentQueenty Kwok Email: queentyhdv-tech.Skype: queenty1995Wechat:KwokQueentyWhatSapp:054622.1.2宣传产品Dear Sir/Madam,This

16、 is Queenty from HDV pany, specialized in the SFP transceiver and media converter for years. The best quality and cheap price of our products will satisfy your needs. our main products are the following: 1*9 SFP,SFF,CSFP, SFP+,XFP,X2,XENPAK. Media converter ONU POE Switch ect.If you have any interes

17、t, pls contact me:Best regards,International Sales DepartmentQueenty Kwok Email: queentyhdv-tech.Skype: queenty1995Wechat:KwokQueentyWhatSapp:054622.1.3发送具体事宜到email并宣传产品Thanks for your inquiry,HDV Queenty here. I will send you the detail to your emai.Our main product is1*9SFP,SFF,CSFP, SFP+,XFP,X2,X

18、ENPAK.Media converterONUPOE Switch ect.If you also need it, pls contact me.Best Regards,Queenty Kwok : Queentyhdv-tech.WhatsApp+86 Skypequeenty1995WeChatKwokQueenty 2881463660ICQ7104993842.1.4请求与时聊天工具My dear,Can u give me your instant munication contact or email. that I can send you the details more

19、 efficient.Best regards,International Sales DepartmentQueenty Kwok Email: queentyhdv-tech.Skype: queenty1995Wechat:KwokQueentyWhatSapp:054622.2回复询盘Dear Mr. Dave,Glad to get your inquiry of *.According to your requirement, the Single fiber 10/100M-20KM media converter, we are supplying to European ma

20、rkets are mainly $13/pair, 500pair, $12.5/pair, 1000pair.Under 100 pair quantity, prices vary from 13 USD 15USD pair based on different chip.Meanwhile, after a study of your pany and sales channel, we found youre supplying media converter items for many chain-store and xxx supermarket in Poland, so

21、I think the regular packaging way is not suitable for these customers.We have another packaging way specialize in supplying store and supermarkets, its 50 pcs gloves per bag with header block with a euro hole for hanling on, then 200 bags/carton. We believe this is more suitable for your demand.What

22、s more, if you have plan to expand the product supplies, I think its very worth to con sider our vinyl gloves, which are hot sell on Polish market. Vinyl glove now is more and more popular in European market, its more durable and flexible. Its one of our most petitive products so Im sure that will b

23、e helpful to expand your business.If you have interest in cooperating with us, we can provide both types of gloves for your evaluation.We look forward to your kindly reply and further discussion.Thanks and best regards, QueentyDear Mr. Dave, Thanks for your inquiry about * on XX, 2007.In order to qu

24、ote you right price, please inform us the detail specification such as date, fiber type, distance and so on.Looking forward to hearing from you soon.Thank you and best regards,Queenty.2.3无回复Dear sir, Good morning! HDV Queenty here. Hope you have got a wonderful today! For several days no news from y

25、ou, If you have received our email about your lasted inquiry *? Any ments by return will be much appreciated. Looking forward to your prompt response,Thanks and best regards, Queenty2.4报价或email catalog后无回复Dear Mr. Dave,Good afternoon, Queenty here from HDV, If the * is workable for your market. May

26、we know your idea about our offer? We would like to satisfy you, If there anything we can do for you, we shall be more pleased. hope to get reply from you.Best regards,Queenty.Dear Mr. Dave,Wish everything goes well with you and your esteemed pany ! we are in receipt of your inquiry at 10th, and the

27、 catalogues was send as you request. We hope they will help you in making your selection . wish we will promote business as well as friendship! Best wishes QueentyDear Mr. Dave,Now i am writing for keeping in touch with you for further business. if any new inquiry, wele here and i will try my best t

28、o satisfy you well with petitive prices as per your request. by the way, how about your order with item *? if still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Queenty2.4价格回访2.4.1第一次回访：Dear Mr/Ms XXRe the XX product

29、s . We have quoted you FOB/CIF/ price by dd XXXX, 2007. Have you received it? Please check it and let me know your ments about the price.Looking forward to hearing from you soon.Thank you and best regard,QueentyDear Mr/Ms XXRe the XX products. we have ed you FOB/CIF/price after Canton Fair on Oct 24

30、, 2006. Hope you have received it. Whats your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.Thank you and best regard,Queenty2.4.2第二次询问：Dear Mr/Ms XXRe the XX products, I have the FOB QINGAO price to you 10th

31、, 2007. And asked for your ments. But still no reply. Have you received it? Please review it and let me know your ments. If any problems, please dont hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!Queenty2.4.3第三次询问：Dear Ms/Ms X

32、XRe XX products, we have quoted you FOB/CIF/ price by after Canton Fair on Oct 24, 2006. But for a long time, you havent replied us. So we sent two to you asking for your ments on Nov 9 and Nov 21, 2006. But still no reply. Now I d like to know whether you still interested in this item.Looking forwa

33、rd to hearing from you soon.QueentyDear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still cant confirm, Im afraid we cant arrange for your order. So please inform your customer and send us confirmation a

34、s soon as possible.Looking forward to hearing from you soon.2.4.3.1仍然无回复重新报价1)Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,you havent reply us. So we sent two to you asking for your ments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjust

35、ed price as follows:USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2) )Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price. We have checked our factory about the price, Now we here requote you the ne

36、w price as follows,USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.2.4.3.2询问对新价格的意见Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other s

37、uppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.2.5新报价后客户迟迟不回复Dear Mr. Dave, Did you receive our quotation on dec12th? And no reply from you. I was waiting until all the colleagues left the office. May be you are very busy. So could you please take some t

38、ime to give me a reply? And kindly give me some advice on XX (products) Look forward your replyThanks and regards QueentyDear Mr. Dave, Hope you still remember me, I have sent you quotation for XX(products)on XX(date), well maybe you are very busy ,and I understand. I review your website very carefu

39、lly, and have much interests to make a start for our cooperation to provide the best special service. Could you give me some advice so that we can do betterThanks and best regards,Queenty2.6客户砍价Dear Mr. Dave, Sorry for my late reply,I have discussed with our boss for a long time, but regarding the p

40、rice is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can do for you. I hope that if you have the will to cooperate

41、, pls dont just focus on the price, the quality also important. Hope to get your ments. Thanks and regards, Queenty3. 样品3.1寄样前的预备：Dear Mr/Ms XX1）The XX samples are ready, now we would like to verify the specification ,size and quanlity and your detail address(including telephone , fax no.) as follow

42、s:When we receive your confirm, we will send it to you ASAP.2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.Best Regards,Queenty3.1.1寄样品 （告知客户品名，规格，寄样日期，快件等）Dear Mr/Ms XXRe XX samples,

43、we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.Best Regards,Queenty3.1.2询问客户是否收到样品，意见如何，检验结果，改进意见Dear Mr/Ms XXRe XXX samples, have you have received it? We would like to know the inspection results and your opinion? If any problem, please inform us

44、without hesitation so that we can try our best to solve for you.Best Regards,Queenty3.2寄改进后的样品Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.Best Regards,Queenty3.2.1询问客户是否收到样品，

45、意见如何，检验结果Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.Best Regards,Queenty4. 订单4.1样品合格，是否下订单，何时下订单(1) Dear Mr/Ms XXRe XX products, you told us the samples had passed the test. Now would you

46、 consider purchasing above items? Please let us know your opinion at an early date.Looking forward to hearing from you soon. Hope to start a new business in the near future!Best Regards,Queenty(2) Dear Mr/Ms XXRe XX products, you have sent us the test report on Dec 14, 2006. And informed us you woul

47、d place an order for it. Now we still wait for your order. Could you tell me when you will place the order?Best Regards,Queenty4.2催问客户下订单Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will o

48、rder so that we can arrange the production. ASAPBest Regards,Queenty5. 信用证5.1催开信用证Dear Mr/Ms XXRe contract No. XXX, we have faxed the proforma invoice to you, the shipment date is ing near, but we still not receive your L/C from our bank.Now wed like to know if you have issued the L/C or not. If yes

49、, please tell us the L/C No. and advising bank name, If not, please issue it as soon as possible so that we can arrange the shipment as per your L/C request.When you issued it, please fax us the copy.Best Regards,Queenty5.2修改信用证Dear Mr./Ms. XXThanks for you L/C issued. But after review it, we found

50、some discrepancies need to amend as follows:1) Please amend clause XX as to:2) Please delete clause XXIf you amend the L/C, please fax it to us.Thank you and best regards,QueentyDear Mr. Mr/Ms XXRe the L/C No. XXX, contract No. XXX, you have confirmed to amend the clause 44A as to SHANGHAI, CHINA in

51、stead of QINGDAO, CHINA. But we still havent received the L/C amendment advice from our bank. Id like to know have you informed your bank to amend it?I am very appreciated for your quick reply!Best Regards,Queenty6. 出货事宜Dear Mr. Mr/Ms XXRe contract No. XX, we are pleased to inform you the products a

52、re ready. Now we d like to confirm the following details:Packing size/quanlity:Shipping marks:We will try our best to arrange as per your request.Also please inform us the detail documents so that we can make for you asap.(D/A, D/P, TT时)Best Regards,Queenty7. 给客户发装运通知Dear Mr./Ms.XXRe the order No. X

53、X, the Invoice No.XX, the goods have been shipped on SS COSCO NAPOLI 004W on Oct 25, 2006.The B/L No is GMQD26103016, The ETA date is about Nov 21,2006. The documents have been faxed to you. Please check it.Best Regards,Queenty8. 告知客户寄单事宜8.1告诉客户寄单日期，快件Dear Mr./Ms. XXRe the L/C No.XX, (Contract No XX

54、), invoice No. XX, have sent to you by DHL on Nov 17, 2006. The DHL No is 7498536846, Please check it. Maybe, it has arrived on Nov 20, 2006.Best Regards,Queenty9. 货物跟踪9.1询问客户是否收到货物，有无意见。Dear Mr./Ms XXRe 06RF33202, original documents have sent to you by TNT on Nov 20, 2006. Now have you received doc

55、uments and picked up the cargos? If any problems, please contact us, we will solve for you.Best Regards,Queenty10.询问结汇情况Dear Mr/Ms,Re invoice NoXXX, pls let us know if you have arranged payment, If you have paid, please inform us the payment date and fax us the payment notice so that we can check fr

56、om our bank. I am appreciated for your early reply. Thank you and best regards,Queenty10.1当遇到客户未付款订单时：Dear sirWe have got your order of XXX. But it seems that the order is still unpaid. If theres anything could help with the price, etc., please feel free to contact me. After the payment is confrrned

57、 i will process the order and ship it out as soon as possible .Thanks and Best Regards！Queenty10.2当你已收到付款订单时：Dear sirYour payment for item XXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an notifying you of the tracking numbe

58、r. If you have any other questions please feel free to let me know .Thanks and Best Regards！Queenty10.3当你已发货后：Dear sirThe item XXX you ordered has already been shipped out and the tracking number is XXXXXXX.The shipping eta tue is as follows:XXXXXXX.You will get it soon.Thanks for your support!Thank

59、s and Best Regards！Queenty11.当客户投诉产品质量有问题时：Dear sirI am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But Im still ver

60、y sorry for the inconvenience this has brought you I guarantee that i will give you more discounts to make this upcent time you buy from us. Thanks for your understandingThanks and Best Regards！Queenty12. 回复常用语1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的 2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗 3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了 4、the validity of the