Qs9000审核员培训教材

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1、Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation1INTERNAL AUDITING FORQS-9000Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation2WelcomeRestroomsBreaksRegistration sheetsPhonesEvaluationsFor assistance after this course.Copyrig

2、ht ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation3IntroductionsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation4AgendaCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation5Exam(3-1/2 hours)Copyright

3、,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation6MODULE 1Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation7IntroductionCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation8Definition of QualityCopyrigh

4、t ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation9Definitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation10Definitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation11D

5、efinitions of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation12Costs of NonqualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation13Cost of QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General M

6、otors Corporation14Variables Affecting QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation15Variables Affecting QualityCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation16Quality SystemDefinition:“The organizational struct

7、ure,responsibilities,procedures,processes,and resources needed to implement quality management.”ISO 8402 Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation17Types of Quality SystemsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporat

8、ion18MODULE 2Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation19QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation20QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corp

9、oration21QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation22QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation23Quality System Documentation ProgressionCopyright ,1996-Chrysler Corporation,Ford M

10、otor Company,and General Motors Corporation24QS-9000 OverviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation25Comparison of Quality System RequirementsTOPICChryslerFordGMSuppliers quality policyXSuppliers business planXTrainingXXXProcess monitoring instructions

11、XXXEvaluating subcontractor supply baseXXApproved materialsXXXControl of purchased production materialsXXXQuality PlanningXXX -Resources for quality planningX -Planning for new product launchesXXX -Process flow chartXXX -Feasibility studiesX -Design failure mode&effects analysisXX -Process failure m

12、ode&effects analysisXX -Control plans(part specific)XXX -Gage planningX -Preliminary capabilityXXX -Packaging planningXXX -Prototype quality initiativesXXX -Special characteristics symbologyXXXOngoing capability requirementsXXMeasurement Systems AnalysisXXXIn-process&final inspectionXXXMeasuring&tes

13、ting equipmentXXXAnnual layoutXXAnnual material&functional testXFunctional(ES)test performanceXXXIndication of product statusXXXVerification of new set-upsXReworked productsXXXReturned product analysisXXProblem reporting&resolutionXXXScheduled preventive maintenanceXXXLot traceabilityXXXContinuous i

14、mprovementXXXQuality proceduresXXXRecords retentionXXXDrawing&change controlXXXEngineering Approved Product AuthorizationsXXXProcess ChangesXXXInternal System AuditsXXXQuality System AssessmentsXXXInitial sample approval processXXXColor/grain/texture approvalXXXSupplier performance indicatorsXXContr

15、act reviewXSPC requirementsXXXCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation26QS-9000-Quality System RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation27Format ExampleCopyright ,1996-Chrysler Corporation,Ford Mot

16、or Company,and General Motors Corporation28Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation29Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation30Quality Management&Lead

17、ershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation31Quality Management&LeadershipCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation32Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,a

18、nd General Motors Corporation33Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation34Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation35Quality System Structure&Cont

19、roln Phases of Product Quality Planning(APQP)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation36Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation37Quality System Structure&ControlCopyright ,1996

20、-Chrysler Corporation,Ford Motor Company,and General Motors Corporation38Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation39Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors

21、Corporation40Quality System Structure&ControlCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation41Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation42Product&Process ManagementCopyright ,1996-Chrysler Co

22、rporation,Ford Motor Company,and General Motors Corporation43Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation44Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation45Product&Pro

23、cess ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation46Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation47Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,a

24、nd General Motors Corporation48Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation49Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation50Product&Process ManagementCopyright ,1996

25、-Chrysler Corporation,Ford Motor Company,and General Motors Corporation51Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation52Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation5

26、3Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation54Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation55Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Mot

27、or Company,and General Motors Corporation56Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation57Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation58Product&Process ManagementCop

28、yright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation59Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation60Product&Process ManagementPASSCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Mot

29、ors Corporation61Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation62Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation63Product&Process ManagementCopyright ,1996-Chrysler Corp

30、oration,Ford Motor Company,and General Motors Corporation64Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation65Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation66Product&Proce

31、ss ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation67Product&Process ManagementCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation68Automotive Sector Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Moto

32、r Company,and General Motors Corporation69When Submission is RequiredCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation70When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation71When Submission is Re

33、quired(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation72When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation73When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford M

34、otor Company,and General Motors Corporation74When Submission is Required(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation75Requirements for Part ApprovalCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation76Requirements fo

35、r Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation77Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation78Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Cor

36、poration,Ford Motor Company,and General Motors Corporation79Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation80Requirements for Part Approval(cont.)Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Cor

37、poration81Automotive-Sector-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation82Automotive-Sector-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation83Customer-Specific RequirementsCopyri

38、ght ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation84Customer-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation85Customer-Specific RequirementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Mo

39、tors Corporation86MODULE 3Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation87The Audit SystemCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation88Audit System:Management ToolCopyright ,1996-Chrysler Corporation,Ford Motor Compan

40、y,and General Motors Corporation89Assessment and AuditAssessmentA systematic investigation of the documented quality system andthe implementation of the quality system to determineeffectiveness.Documentation ReviewComparison of qualitydocumentation to QS-9000requirements to determineadequacy.On-Site

41、 AuditComparison of the qualitydocumentation to theimplementation of thequality system to determineeffectiveness.Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation90Audit System ObjectivesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors C

42、orporation91Additional Functions of the Audit SystemCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation92Audit ClassificationsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation93ClassificationsCopyright ,1996-Chrysler Corporation

43、,Ford Motor Company,and General Motors Corporation94Audit System ElementsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation95Scheduling AuditsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation96Scheduling Audits Additional Sched

44、uling FactorsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation97Scheduling Audits Supplemental AuditsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation98MODULE 4Copyright ,1996-Chrysler Corporation,Ford Motor Company,and Genera

45、l Motors Corporation99Auditor QualificationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation100ISO 10011Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation101ISO 10011Copyright ,1996-Chrysler Corporation,Ford Motor Company,and G

46、eneral Motors Corporation102Auditor QualificationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation103Qualification CriteriaCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation104Qualification CriteriaCopyright ,1996-Chrysler Corp

47、oration,Ford Motor Company,and General Motors Corporation105Auditor Personal AttributesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation106Auditor AbilitiesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation107Evaluation PanelCo

48、pyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation108Evaluation PanelCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation109Maintenance of CompetenceCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporat

49、ion110MODULE 5Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation111Human Factors Role in AuditingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation112IntroductionCopyright ,1996-Chrysler Corporation,Ford Motor Company,and Genera

50、l Motors Corporation113Audit ResultsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation114Audit StressCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation115Audit StressCopyright ,1996-Chrysler Corporation,Ford Motor Company,and Ge

51、neral Motors Corporation116Audit StressCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation117Common Problem AreasCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation118Auditor EtiquetteCopyright ,1996-Chrysler Corporation,Ford Moto

52、r Company,and General Motors Corporation119Auditor EtiquetteCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation120MODULE 6Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation121Audit PlanningCopyright ,1996-Chrysler Corporation,For

53、d Motor Company,and General Motors Corporation122Audit PlanningCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation123Team SelectionCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation124Benefits of a Knowledgeable TeamCopyright ,19

54、96-Chrysler Corporation,Ford Motor Company,and General Motors Corporation125Team SizeCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation126Interfacing With the Audited OrganizationConfirm the auditObtain informationProvide written notificationCopyright ,1996-Chrysl

55、er Corporation,Ford Motor Company,and General Motors Corporation127Written NotificationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation128Audit Team OrientationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation129Audit PlanCop

56、yright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation130Audit Plan DevelopmentCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation131SamplingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation132Sample

57、 MethodsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation133SamplingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation134Checklist GuidanceCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation13

58、5Audit Checklist FunctionsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation136Audit Checklist FunctionsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation137Developing Checklist QuestionsCopyright ,1996-Chrysler Corporation,Ford

59、 Motor Company,and General Motors Corporation138MODULE 7Copyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation139Audit PerformanceCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation140Audit PerformanceOpening meetingAudit investigati

60、onAudit team meetingClosing meetingAudit reportCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation141Opening MeetingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation142Opening MeetingCopyright ,1996-Chrysler Corporation,Ford Mot

61、or Company,and General Motors Corporation143Opening MeetingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation144Audit InvestigationCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation145Audit Team ManagementCopyright ,1996-Chrysle

62、r Corporation,Ford Motor Company,and General Motors Corporation146Facility TourCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation147Investigative TechniquesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation148Obtaining Informati

63、onCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation149ObservingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation150ObservingCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation151InterviewsCop

64、yright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation152Communication TechniquesCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation153Types of QuestionsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporat

65、ion154Active Listening SkillsCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation155Conducting the InterviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation156Conducting the InterviewCopyright ,1996-Chrysler Corporation,Ford Mot

66、or Company,and General Motors Corporation157Conducting the InterviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation158Document ReviewCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation159AdequacyCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation160System EffectivenessCopyright ,1996-Chrysler Corporation,Ford Motor Company,and General Motors Corporation161Audit Team MeetingsCopyright ,199