酒店日常英语用语

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1、l VOCABULARYwelcome 欢迎 friend 朋友 farewell 告别identify 识别 definitely 肯定 safe 安全的enjoy 喜欢 pleased 高兴 sure 当然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 满意l PHRASES ON THE JOBGood morning Good afternoon Good eveningWelcome back Hi早上好 下午好 晚上好 欢迎回来 嗨Hello How do you do? How are you? Fine, th

2、ank you, and you?你好 你好 你好吗？ 很好，谢谢，你呢？Fine, thanks, and you?Good-bye Good night Good-bye for now很好，谢谢，你呢？ 再见 晚安 再见It was nice to see you again.Have a good evening See you later. It was nice seeing you.很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。Have a good weekendHave a safe trip Have a good dayHope to see you again周

3、末愉快。 一路平安。 祝您愉快。 希望再见到您。Thank you for coming (Thanks for coming) Look forward to seeing you again感谢光临。 盼望再见到您。VOCABULARY.introduce 介绍 happy 高兴 spell out 拼写出来meet 会见 glad 高兴 first name 名pleased 高兴 nice 很好 last name 姓certainly 当然了 pleasure 高兴 enjoy 喜欢PHRASES ON THE JOBMy name is John Smith Its nice to

4、 meet you. Its nice meeting you.我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。Im Mary Copper Im pleased to meet you Im glad to meet you.我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。Let me introduce you to John Smith Id like to introduce you to Mary Copper.我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。Id like you to meet Mr. Thomson. I dont think weve met before希

5、望你认识一下托玛斯先生。 我想我们以前没见过。Have we met before? Youre new here, arent you?我们以前见过面吗？ 你是新来的，对吗？VOCABULARYExcuse 原谅 apologize请求原谅 mistake 错误forgive 原谅 mind 介意 assure 保证sorry 对不起 Right away马上 happen 发生bill 帐单 check 检查PHRASES ON THE JOBExcuse me Im sorry please forgive me. Thats Ok打扰一下。 对不起。 请原谅。 没什么。I do apo

6、logize Thats all right Please accept our apology.我很抱歉。 没关系。 请接受我们的 歉意。Would you please wait a moment? Would you mind waiting a second?请稍等好吗？ 请稍等好吗？I didnt mean for that to happen. I assure you it wont happen again.我是不想出这种事的。 我向您保证以后不再发生这种事。VOCABULARYPHRASES ON THE JOBAnything I can do for you? If th

7、eres anything I can do to help, please let me know.我能为您做些什么？ 如果有我能帮忙的话，请告诉我。Can I help you? If I can be of assistance. Please do not hesitate.我能帮忙吗？ 如果要我帮忙，别犹豫，尽管讲。Do you need any help? Id be very glad to help you.要帮忙吗？ 很高兴认识你。Can I give you a hand? If you wouldnt mind.要帮忙吗？ 如果你不介意。If you dont mind.

8、 If its no trouble如果你不介意。 如果不麻烦的话。Theres no h urry please take your time不着急。 不着急。Going up? Going down.上楼吗？ 下楼。VOCABULARYRepair修理kitchen厨房wire电线light灯noisy吵indeed的确by the way顺便说一下Electrician电器师colleague同事as soon as possible 尽可能早help sb with sth帮助某人做某事PHRASE ON THE JOBThanks Thank you very muchThank y

9、ou ever so much谢谢。 非常感谢。 太感谢了。I appreciate that/itThats very kind of you.You are so sweet我很感激。 你太好了。 你真甜。Thank you just the sameYoure most welcomeIts my pleasure to serve you.同样得感谢您。 不客气。 很荣幸为您服务 。Thats quite all rightIm pleased to be of services of you I know next to nothing.一点儿关系也没有。 愿意为您效劳。 我几乎一窍

10、不通。VOCABULARYFavour喜欢over there在那边do sb a favour为某人帮助next to紧挨者look for寻找request要求Easy容易reply回答trouble麻烦problem问题PHRASES ON THE JOBWould you please do me a favour?Could you do me a favour?能帮我个忙吗？帮我个忙好吗？Could I ask you a favour?Could you do a favour for me?帮我个忙好吗？帮我个忙好吗？Could you possibly do a favour

11、 for me?Of course帮我个忙好吗？当然。No problemNo trouble at all.Id be glad to meet you没问题。不麻烦。我会很高兴的。VOVABULARYAge年代pretty相当的on holiday度假daughter女儿granddaughter孙女grandson孙儿Aunt姨、姑、婶uncle叔、伯、舅son儿子first cousin 第一代表兄弟姐妹second cousin第二代表兄弟姐妹Reservation预定nationality国籍at least至少Im afraid恐怕Australian澳大利亚人plan计划Par

12、don原谅Beg请求On the fourth floor在四楼repeat重复possible可能intend打算PHRASES ON THE JOBPardon?Please say it slowly.I beg your pardonI didnt follow you没听清？请慢慢讲。我没听清。我没听懂。Would you please say it again?请您再说一遍好吗？Sorry to have kept you waiting抱歉让您久等了。Excuse me for interrupting抱歉打扰一下了。It doesnt matter没关系。Please take

13、 your time别急。Ill try my best我将尽力而为。Its my pleasure to serve you为您服务很荣幸。May I call you back可以给您打回去吗？Can I assist you further?还能给您帮什么忙吗？Sit down at this table, please请坐这张桌子。Ill take care of that.我来处理这件事。Would you mind waiting for a moment?请稍等，您介意吗？One for the road走前再喝一杯。Ill have another on ice我再要一杯加冰的

14、。Follow me, please.请跟我来。Welcome back欢迎您回来。Let me help you我来帮您。There is no hurry别着急。Ill be with you in a moment我马上就来。After you.您先请。-VOCABULARYFax传真 miss错过colleague同事lift电梯get off下left左right右send 发送Take 乘 then 然后Front Office前台Business Centre商务中心PHRASES ON THE JOBCould you please tell me?Its on the sec

15、ond floor请你告诉我好吗？在二楼。Its on the right side of the corridorTurn left在走廊的右边。左拐。VOCABULARYBeijing Time北京时间special特殊的rate价格correct正确的rate价格seem似乎Cheaper 更便宜in the morning在早上at night夜里urgent紧急的downtown市中心Hour小时difference不同、差别oclock钟PHRASES ON THE JOBTheres a time difference of 6 hours.Id better make the

16、call in the evening时差6小时。我最好晚上打电话。Thats greatIs it the correct time?Its 5:50 by my watch.太棒了。时间准吗？我的表是5点50分。Check检查German德国人over there在那边American美国人second秒mean意思Wonder奇怪stand for 代表taxi出租车apartment building公寓楼PHRASES ON THE JOBWhat does this stand for ?Thank you for your help.Please wait a second这代表

17、什么？感谢您的帮助。请等一会儿。Ill check for youNo wonder.我给您查一下。难怪呢！VOCABULARYVisitor客人exit出口adapter连接器need需要brief ease公文包out of order坏了coupon奖券Interesting有趣room key钥匙tour guide导游Food Mall食品街Ancient Culture Street古文化街PHRASES ON THE JOBIm tied up at the moment.Ill be off then.我这会儿非常忙。到那时我就下班了。Dont worry.I did ask

18、for one.别担心。我确实要了一个。DAYS & DATESVOCABULARYDate日期Sunday星期日Monday星期一Tuesday星期二Wednesday星期三Thursday星期四 Friday, 星期五Saturday星期六January一月February二月March三月April四月May五月June 六月July七月August八月September九月October十月November十一月December十二月Spring春天Summer夏天Autumn秋天Winter冬天Easter复活节Christmas圣诞节Spring festival春节Lunar C

19、alendar阴历Good Friday,王蒙难日PHRASES ON THE JOBThat is next Tuesday, isnt it?My brother will get it on November 2nd那是下星期二对吗？我弟弟将于11月2日收到。Planes have to fly over the International DatelineHow silly I am飞机得飞越国际日期变更线。我真傻。VOCABULARYMid-AutumnFestival中秋节wonderful太棒了music音乐important重要的entrance入口Nut坚果a little

20、bit一点儿pick摘采policy政策celebrate庆祝one-day trip一日游Traditional传统的PHRASES ON THE JOBI wonder if you would like to join us.I think so.I will不知您是否想和我们去。我想是的。我会的。，Im glad you like it.Thank you very much for telling me all this我很高兴您能喜欢。非常感谢告诉我这些。Guest:Im glad you like it.VOCABULARYPlace of interest 旅游景点 visit

21、 参观 recommend 推荐 scenic spot 观光景点 just 恰好 babysitter 保姆 historic place 历史古迹 capital 首都 Dynasty 王朝 travel agency 旅行社 eitheror或者 assist 帮助 by train/bus 乘火车/汽车 wonder 奇迹 Tian An Men Square 天安门广场 The Summer Palace 颐和园 The Temple of Heaven 天坛Ming Tombs明十三陵PHRASES ON THE JOBRight away.马上。Have a nice time.

22、祝您玩的愉快。Its a must.那是个必看之处。The Housekeeping Department will arrange it for you.客房部会给您安排的。How can I find a babysitter?我怎么能找到个保姆。Housekeeping EnglishUNIT 1: ENTER THE ROOMVACABULARYSheet床单 fire sprinkler 灭火喷淋 picture照片 coat hanger 大衣架 pillow 枕头 mirror 镜子 sofa沙发 heating control 加热控制 ice tongs 冰夹 chair 椅

23、子 wall 墙 telephone 电话 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag游泳袋 window 窗户 power socket 电源插座 note pad 记事簿 carpet 地毯 curtain 窗帘 blanket 毛痰 shoe basket鞋篮 matches 火柴 ice bucket 冰桶 security latch安全门PHRASES ON THE JOBGood morning.早上好。See you later.再见。May I clean your room?我可以为您打

24、扫房间吗？Shall I come back later?我可以过会儿再来吗？Could you come back in an hour?我能一小时后再来吗？UNIT 2 ： TURN DOWN SERVICEVOCABULARYdusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 general cleaning vacuum 真空 bucket桶 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 b

25、ath foam 浴液 sewing kit 针线盒 comb梳子 tooth brush 牙刷 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 VOCABULARYdry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关 air conditioner vent 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switc

26、h 开关 desk chair （与书桌配套的）椅子 laundry docket 洗衣单 Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌 chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯 television cabinet 电视柜 furniture 家具 single bed 单人床 double bed 双人床 desk书桌PHASES ON THE JOBTurn down service, may I come in?是做夜床服务，我能进来吗？Is there anything else

27、I can do for you?我能为您做些什么？Have a good night.晚安。The same to you. 你也一样。UNIT 3： GUESTS QUESTIONSVOCABULARYBedside lamp 床头灯 smoke detector 烟感器 air conditioner 空调 wardrobe 衣柜 television guide电视指南 Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌 slippers拖鞋 drapes 布帘 television电视 bed床battery电池ceiling屋顶glasses杯子L

28、aundry docket洗衣单door门window sill窗台shoppingbag购物袋menu菜单pen钢笔PHRASES ON THE JOBGood morningHow are you today?Very well, thank you早上好。您今天好吗？很好，谢谢。Where are you from?Im form AmericaIs there anything I can do for you?您是哪里人？我是美国人。我能为您做些什么？Could you please show me?Have a nice day/您能领着我看看好吗？祝您今天快乐。酒店客房英语对话（

29、一）请提供客房服务.Room service, please.请提供叫早服务.A wake-up call, please.A wake-up call at seven tomorrow morning, please. (请明天早晨7点钟叫醒我.)Certainly, maam. (好的.)Id like a wake-up call, please.May I have a wake-up call? (早晨能叫醒我吗?)酒店客房英语对话（二）我可以借一下吹风机吗?Can I borrow a hair dryer? *borrow借入.请送一壶咖啡.Please bring me a

30、pot of coffee.Please bring me a pot of coffee. (请送一壶咖啡.)How many cups would you like? (您要几个杯子?)酒店客房英语对话（三）请提供洗衣服务.Laundry service, please. *laundry 洗衣.什么时候能弄好?When will it be ready?When will it be ready? (什么时候能弄好?)Tomorrow morning at ten. (明天上午10点.)请告诉我您的房间号码.Your room number, please.501房间.This is r

31、oom 501. *501的说法是five o one.请进.Come in.酒店客房英语对话-在饭店遇到困难时酒店客房英语对话（四）没有热水.There is no hot water.There is no hot water. (没有热水.)Are you sure about that? (您肯定没有吗?)隔壁太吵了.The room next door is noisy.我能再要一把房间钥匙吗?Could I possibly have another room key? *因为有possibly,所以使得说法更礼貌.Could I please have another room

32、key?May I have another room key?Is it all right if I have another room key?Would it be possible for me to have another room key?酒店客房英语对话（五）Id like to have another key, if thats okay. (如果可以的话,我想再要一把房间的钥匙.)我把钥匙忘在房间里了.I locked myself out.I locked myself out.(我把钥匙忘在房间里了.)May I have your name, please. (请

33、告诉我您叫什么名字?)I left my key inside my room.I forgot my key inside my room. (我把钥匙忘在屋里了.)我被锁在外面了.Im locked out. 这与上一句的I locked myself out语气上有些不同.I locked myself out只表示自己把钥匙忘在房间里了,而Im locked out还含有被别人锁在外面的意思.酒店客房英语对话（六）我房间的电视不能看.The TV doesnt work in my room. *电视或房间里电器等设备坏了,不能使用时都可以用.doesnt work来表示.您能派人给修理一下儿吗?Could you send someone to fix it? *用fix来表示修理.请叫位服务员来一下.Could you send someone up?Could you send someone up? (您能叫一位服务员来一趟吗?)What seems to be the problem, sir? (有什么事吗?先生?)