Hotel-Reservation酒店预订

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1、 How to reserve a room as a guest? How to reserve a room? Ways of booking Internet（网络订房）Verbal口头订房Mail(信函订房) Fax（传真订房）Telephone(电话预定)Talk (柜台预定) Making roomreservation Preview What do you know about room types of a hotel? 按设施及规格分Divide according to facilities and specification按级别分Divide according to

2、 rank按朝向分Divide according to the orientation特殊房型Particular house type单人间 Single Room双人间Twin Room/Double Room大床间Double , King size or Queen size Room标准间Standard (Single, Double or Twin )三人间 Triple 四人间 Quad套间 Suite公寓 Apartment别墅 Villa经济间 Economic Room普通间 Standard Room高级间 Superior Room豪华间Deluxe Room商务标

3、间 Business Room行政标间 Executive Room行政楼层 Executive Floor朝街房 Front View Room背街房 Rear View Room城景房 City View Room园景房 Garden View Room海景房 Sea View Room湖景房 Lake View Room山景房 Mountain View Room不限房型 Run of the House无烟标准间 Non-Smoking Room残疾人客房 Handicapped Room带厨房客房 Room with Kitchen相邻房 Adjoining Room连通房 Conn

4、ecting Room Category of Room Single Room Twin Room Double Room How to make a room reservation as a hotel clerk? Imformation needed Staff Name Number of people Room type Arrival time Departure time . Guest Room rate Room type Discount Payment .How to express yourself? Dialog An FIT Room Reservation 散

5、客预订 Listen to the dialog and fill in the missing information ETA : estimate time of arrival 预计抵达时间 预计离开时间：ETD Rate quoted:报价 Gtd: Guaranteed Gtd booking有保证预订 N/A: not available 未提到 Basic Procedures-基本程序1. Greet the guest2. Ask about reservation information Date of arrival and departure Room types Na

6、me and phone number3. Confirm the reservation. Greet the guestGood morning! Reservations. Helen speaking. May I help you?问候语+自报部门/岗位+介绍自己（英文）+请问有什么可以帮到您 Role-play Li wei is at reception desk making a reservation of hotel rooms for his boss and his bosss 3 children. The reception clerk greets him/her

7、. ListeningStaff: New Garden Hotel, Lucy speaking. How can I help you? Customer: Do you have you any vacancy? Staff: Yes, we have.When would you want them? Customer: Through tomorrow night until Thursday, for three nights. Staff: Yes, weve still got rooms. What kind of room would you like? Customer:

8、 Two single rooms with bathroom.Staff: Two singles with bath. OK. May I have the names, please? Customer: Wilson and Holz. Its Miss Holz and myself. Staff: Ive put it down, Mr. Wilson. Please report at the reception by 2 :0 0 p.m. tomorrow. Otherwise we do not guarantee the booking. Staff: Skylight

9、Hotel Reservations. How can I help you?Customer: I want to reserve a room, please.Staff: OK, maam. When would you like to stay?Customer: Next Thursday night, thats the 1 5 th. Staff: And what type of room would you like? Single or double?Customer: Um, there were two of us going, but now its only me,

10、 so. . . just a single room, please. Staff: If youd give me just a minute, please . . . Yes, we do have a single room available on the 1 5 th. The room rate will be RMB 3 5 0 Yuan.Customer: Boy. . . thats a bit more than I expected to pay. Staff: Well, you can try calling other hotels, but youll fin

11、d this is pretty standard.Customer: Uh. . . okay. I dont have the time to call around and I know youre probably right.Staff: Great. Let me go ahead then and reserve a room for you. Can you tell me your name, please?Customer: Its Peggy Horner. Thats with two Gs. Writing Confirmation fax 确认传真发传真单位地址+传

12、真号收件人单位+地址+传真号日期正文确认信息客套语 手写签名打印签名部门名称 Practice Evergreen Hotel112 Sun Street, ShanghaiFax No.: 88 425 6668FAX TO: Mr. Jennifer OBrianSteven High School1102 North Blvd. San Antonia, TX 78214 U.S.A.July 19 MESSAGE We are pleased to confirm your reservation of one air-conditioned double room with bath

13、 and shower which faces the sea for 4 nights starting from August 15th to 19th. The room rate will be RMB 860 Yuan per night. Please do not hesitate to contact me if I can be of any further assistance. GuaranteeVISA card number: 6623 50458 1001Sincerely yoursEmily FongEmily FongReservation Department