空乘面试问题及答案

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1、【精品文档】如有侵权，请联系网站删除，仅供学习与交流空乘面试问题及答案.精品文档.郑重声明：此文来源互联网，部分内容经过自己的增添，如有损害到您的利益，请告知，将即时删除英语口语常见问题1、Can you work under pressure?or Were you ever under a great deal of pressure?是的，我可以！因为我在读大学期间，曾经担任过校体育部的副部长，学校举办的很多活动都是由体育部来组织的，所以已经习惯了在强压下工作，令我印象最深的是校运动会，那可是学校的大型活动，基本上从头至尾都是有体育部自己操办，包括很多的细节，例如要安排好每个班级的位置，

2、运动会开幕式的入场顺序，各项比赛的时间安排等等。Yes, I can! Because when I was in college, I served as the vice minister of the sports department. And there are a lot of activities which are held by the sports department. So I have accustomed to working under strong pressure. I am most impressed that the school sports meet

3、ing,which is one of the most large-scale activities in my college, basically it is made arrangements by the sports department from start to finish. It includes many details, Such as arranging the location of each class, arranging the order of admission to the opening ceremony,arranging the time of e

4、very kind of competitions and so on. So I believe I can . 2、What is your greatest strength? What are your assets?我最大的优势是坚强的意志力和超强的耐力，当然这是后天训练出来的结果，因为我是名长跑运动员，在以前大大小小的比赛中，无论自己有多累，我都会对自己说，你要坚持下去，你现在是在跑道上，你必须用跑的形式来结束这场比赛，你不可以停下来，如果你停下来你就失败了，你就是个十足的失败者，自己都会瞧不起自己。但是如果我没有放弃，即使我是最后一个跑过终点线的人，我同样会为自己感到骄傲和自豪，

5、因为我战胜了自己。My biggest advantages are my strong will and endurance to the things I like, OF course, they are not natural. I was a long-distance runner in the past. And while I was running in the runway, no matter how tired I was, I would never stop running I would tell to myself that I can not stop. If

6、 I stop, I will be a real loser. On the contrast, if I insist on running to finish the competition, even though I am the last runner to across the finish line, I will still fell proud of myself. Because I won myself.3、What is your greatest weakness?我最大的缺点就是我有点固执，我总有我自己的想法，只有当我碰壁的时候我才会考虑别人给我的建议，但是就是因

7、为我的这份固执，这份执着，才让我锻炼了我坚强的意志，不屈不挠的性格。My biggest drawback is that I am a little stubborn. I am always insisting on my own opinion. I will not consider others advice until I found that I run against the wall. But because of my stubbornness, I become a person who have strong will and indomitable character

8、.4、What have you done to correct your weaknesses?我想我会在做每件事情之前，好好斟酌身边的人给我的意见，来找到一个最好的解决方法。At present, I will consider the advice which is given by the people around me first and find the best way to solve the problems.5、Have you ever failed?我觉得我是在失败的陪伴下长大的，是失败让我看清楚通往成功的那条路，只有错过才能更深刻的理解什么是对的，我一直认为人的一生

9、如果太顺利的话反而不是件好的事情，安逸的生活会让人变得脆弱，不堪一击，所以失败是我人生中最总要的老师之一。In fact, I was growing up accompanied by the failures. It is failures which leads me to success. Only after the mistakes, I can understand the right things better. I have always thought that it was not good if ones life always goes well. An easy l

10、ife can lead people to become fragile and vulnerable, so failure is one of the most important teachers in my life.6、What is your biggest failure?太过自信结果导致自己慢慢变成了自负，觉得自己很聪明，结果聪明反被聪明误。记得上中学的时候，期末考试前大家都在紧张的复习中，我按照自己的方法进行复习，忽略了老师所讲的重点，考试成绩很不如意，这给了我重重的一击，它启示我听从有经验的人的指点会让自己少走很多弯路。My biggest failure was tha

11、t I was too confident to succeed. When I was in the middle school, all the students was preparing for the final exam. I also managed to reviewing all the courses. But I reviewed in my own way and ignored the importance which is given by my teachers. So I got a bad result in the exam. This bad result

12、 hit me greatly which made me know that I should regard others experience as the sun which can take me to the brightness.7、How do you handle failure?当自己失败时，要学会及时调整自己的心态，千万不能让自己灰心丧气，要把这次失败看成是又向成功迈进了一步，要及时找出失败的原因，总结经验，不要两次都犯同样的错误。At present, I have learned how to face failures. I will adjust my attitu

13、de well when facing failures. I should regard the failures as a further step to the success. And find the reasons for failures to make sure that I will not make the same mistake any more.8、How do you handle change?世界无时无刻不在变化，没有什么东西是一成不变的，包括自己，人总要学着长大，吸取好的东西，改到自己坏的习惯，这样才可以称作是人生的蜕变！There is nothing th

14、at will always keep the same in the world. In fact all the things are changing with the time passage., including me. I need to learn the good things and change my own bad habits with growing up. This is so called the transformation of life.When you are in charge, how do you motivate people? 9、When y

15、ou are in charge, how do you motivate people?要想激励自己的员工更努力的工作，首先要让员工体会到，员工和企业是利益共同体（Community of interests），是彼此共同进退的关系，我们共同努力的目标只有一个，让企业变得更强大；其次，因为每个人都有不同的需求，所以还要了解什么是他们目前最需要的，如何让他们的需求得到最大的满足，以此来激励员工更努力的工作。To motivate the employees to work harder, on the one side we should make the employees understa

16、nd that the interests of employees and enterprises are the Community. In fact the employees and the enterprises have to make progress together. We should work hard to make our enterprise to become stronger, so that we also will benefit more. On the other side, we should manage to know about the need

17、 of the employees and to satisfy them. If the employees are satisfied with the company, they will work harder.10、Describe a time when you resolved a conflict?or How do you handle conflict?当有冲突发生，一般都是因为两个人的意见不一致，而且对于有些事情根本没有谁对谁错，所以冲突发生后，我会站在对方的立场来看问题，找到彼此都能接受的看法。但基本上当我发现两个人的想法不一致的时候，我会换另外一个话题，来避免矛盾的发

18、生。Conflict may appear when two people do not agree with each other. And for some things, we can not tell who is right or wrong. So when the conflict appears, I will consider others view first and then to find a point of view which can be accepted by each other. But basically I will change into anoth

19、er subject to avoid the conflict.Previous Employment11、What is the hardest thing you ever did in your current job?当我是发自内心想要去做的工作，我不会觉得有什么工作是困难的，相反如果觉得某份工作做起来觉得很难的话，多半是因为对这份工作不感兴趣，已经厌倦了，再简单的工作都会觉得很困难。就像我之前做过一份推销员的工作，推销保健品，有人会觉得推销一件产品真的很难，但我不这么认为，当我看到人们从对这个保健品全然不知到经过我的讲解后都愿意去购买的时候，我就会很自豪，而且我也很愿意去尝试用各种

20、方法来增强我的说服力去让人家来购买我的产品，我觉得我的自我价值得到了体现。If I like the job, I do not think there will be any difficulties in the job. On the contrast, If I think this job is difficult, the main reason for that is that I am not interested in it. If I do not like this job, even though the job is easy, I will also feel di

21、fficult too. Just like before, I was a salesman of health care product. Some people think that it is difficult to sell a product. But I do not think so. I would like to make people know something about the product by my introduction. And I will be proud if the people buy them because of my persuadin

22、g. And I also like to increase my power of persuading in many different ways so that I can feel my self-esteem.12、Do you consider yourself a loyal employee?当我真正喜欢上一个职业的时候，我会是这个企业里最忠诚的员工之一。我会把我所有的精力投入到工作当中去，我会把我的一生奉献给这个企业。If I really love the career I choose, I will be one of the most loyal employees

23、 in the enterprise. I will put all my energy in to the work and devote my life to the company.13、What did you like about your last job? Or What have you learned from previous jobs?你觉得你以前的工作好在哪里？以前我是一名推销员，它让我慢慢体会到我在这个社会扮演着怎样的角色，教会我这样一刚毕业的大学生如何从大学校园走向社会，教会了我如何成为一个服务型人员来服务这个社会。让我深刻体会到服务行业的宗旨：顾客就是上帝。I w

24、as a salesman in the past. It was my first job which makes me know that the role I play in the society. And it also teach me how to become a service-oriented staff in the world. I deeply appreciate the purpose of the service sector: Customer is God. 14、What did you dislike about your last job?没有发展空间

25、，我不能一辈子只做推销员，我有我自己的人生理想，我要去实现我的人生价值。I do not think the salesman will have a bright future. I have ideals. I am going to fulfill my value of life15、What was your favorite job? Why do you want to be a flight attendant? What part of being a flight attendant interests you most? What is the best part of

26、being a flight attendant?空中乘务员就是我最喜欢的工作之一，它可以带我到世界各地去领略不同的当地文化，带我去见识一些我从没有见识过的东西。而且还可以遇到各行各业形形色色的人，与人交流是我最喜欢的事情之一。因为人生有限，要在有限的生命力去见识的更多新鲜的事物，才能算不枉此生。Stewardess is one of my favorite jobs. This job can take me to different parts of the world to experience the local culture, to see new things that I h

27、ave never known, to meet different kinds of people in different careers and so on. As we known, the life is limited, so we need to expose ourselves to the new things to feel wonderful of life.16、What was your least favorite job?我不太喜欢从事科学研究之类的工作，在我看来这种工作是枯燥乏味的，相比之下我更喜欢与人打交道，古语说的好，读万卷书不如行万里路。行万里路不如阅人无

28、数。I do not like the work of scientific research. In my opinion, this kind of job is boring. Compared with scientific research, I prefer to communicate with people. Just like the old saying, traveling is better than reading ten thousand books. Journey is not as good as reading countless people.17、How

29、 long will you stay with our airline? What kind of contributions will you make to our airline?首先我要说我爱这个职业，所以我会为了这个职业奉献我所有的一切，直到我不能在我的工作付出的一天，直到你们不需要我的那一天。我会尽心尽力做好我的分内事，我只会感谢这个公司给我了这个工作而不会有任何抱怨。First of all I have to say I love this profession, so I would like to devote all to this career till I can

30、not contribute anything to this job. I will manage to fulfill my duties without any complain.18、What would your coworkers say about you?你的同事是怎么谈论你的?我的朋友都说我是一个可以信赖的人。因为，我一旦答应别人的事情，就一定会做到。如果我做不到，我就不会轻易许诺。而且他们觉的我是一个比较随和的人，与不同的人都可以友好相处。在我与人相处时，我总是能站在别人的角度考虑问题My friends said I am reliable, because I will

31、 fulfill all the promises that I made. I will not make a promise if I can not do that. My friends also think I am an easy-going person. Because I like to consider the problems on the others point of view, I can make friens with different kind of people.19、What would your previous supervisors say abo

32、ut you?他说我是个很上进的人，责任心很强，因为我总能超额完成任务，所以他说我是个很有能力的人。He said I am a positive person with strong sense of responsibility. I can over fulfill the task, so he also think I am a good employee who has ability.20、What were the people like at your last company?每一个人都非常友好，每天早上他们都会微笑的跟你打招呼，他们不会孤立排挤任何一个人，没有尔虞我诈；和

33、他们的相处是愉快的，能和他们一起工作是件幸福的事，并且他们在你心情低落的时候会陪在你身边鼓励你，不会让你觉得无助，经过一段日子的相处，大家都像你的家人似的，处处得到大家的关心。Everyone there is friendly. They would greet me with smile every morning. They will never isolate anyone and there is no cheating between them. I like to work with them I feel happy to work under this situation.

34、When I feel sad, my colleague there will encourage me to make me feel that I am not lonely. I get along with them well. We are like a family.21、What did you dislike about your last employer?我没有不喜欢我的上一个老板，他是个很热心的人，而且具有组织能力，和经济头脑，他没有任何领导架子，很平易惊人，对我们每一个人都很好，所有跟他接触过的人都很喜欢他。I like my last boss. He is ent

35、husiastic with strong ability of organization. He is an easygoing person with good economic mind and treats every staff. Well. All the people will like him if they know about him. . 22、If you could change one thing about your last employer, what would it be?对于他这个人，我个人觉得在人品这方面没什么需要改变的，他这的是个很好的人，如果一定要

36、改变的话，我都觉得他要是能再瘦一点就好了，但是他现在的样子，胖胖的也真的很可爱！I do not think he needs to change anything. He is very nice.If I have to choose one, I hope that he can become thin, though he looks cute now.23、Were you satisfied with your performance at your last job?我对我的表现很满意，在我工作期间，我尽心尽力做我应该做的事情，而且真心对待身边的每一个人，尽我最大的努力去帮助他们

37、。我没有做过让自己觉得遗憾的事情。Yes,Iamsatisfiedwithmyperformance.ImanagedtodothethingsthatIshoulddoandtreatedeverypeoplearoundmesincerely.Ihavedonemybesttohelpmycolleaguesandhaveneverdonesomethingregretful.24、Was your previous employer satisfied with your performance?我觉得他很满意我的表现，在工作中我的态度很端正，按时完成上级安排的工作，而且总能超额完成任务

38、，尽我所能的为公司带来最大的利益。Ithinkheissatisfiedwithme.BecauseIalwayshaveagoodattitudetowardthejobandfulfillthetaskhearrangedtomeinadvance,anddomybesttobringbenefitstothecompany. 25、Have you ever been fired？没有，推销员是我做的第一份工作，我是在两个月前自行辞职的。Never.Salesmanismyfirstjob.Iresignedtwomonthsago.26、Have you ever been asked

39、 to resign from another job?目前，我还没有这样的经历，但我想凭我的能力会找到一份很好的工作。Ididnothavesuchexperienceuntilnow.ButIbelieveIcanfindabetterjobbecauseofmyability.27、Can we check your references? andWhat will your references say?你的证书能说明什么？我目前拥有的证书只有英语四级而已，当然这并没有什么特别之处，但至少可以证明我曾经为了这个目标努力过，并且我付出的努力得到了回报，取得了让我满意的成绩。28、How

40、many sick days did you take last year?去年你请了多少病假我的身体状况很好，很健康，去年一年并没有因为生病而请假。Myhealthyconditionisgood.Iamhealthy.Ihaveneveraskedforleavebecauseofsicknesslastyear.29、Is this typical?（这是什么面试问题，没看懂）Personality and Motivation30、Do you consider yourself a success?成功的含义很广泛，对我而言我觉得成功是想法设法去完成自己设定的目标，我把我的最终目标分

41、解成无数小的目标，而我正是脚踏实地的一个一个去实现它们，所以我想总有一天我一定会成功的。Themeaningofsuccessisbroad.FormesuccessistofulfillthegoalthatIhaveset.Iwilldepartmyultimategoalintomanysmallgoals.AndrealizethesesmallgoalsonebyonesothatIcangetmyultimategoalinthenearfuture.31、What kinds of decisions are most difficult for you? The decisio

42、n will hurt someone. I dont think I can tell someone you are so fired32、Why has it taken you so long to find a job? I hope I can find the perfect job for me. I spend a lot of time doing research and comparing the companies. 我希望能找到一个绝对适合我的工作。我花很长时间研究，比较各个公司。33、What are your outstanding qualities?你的优秀

43、的品质是什么？What are your qualifications?我觉得作为一个服务型人员，我的优秀品质表现在拥有愿意为别人服务的心态，喜欢去照顾身边的人，尽我全力去帮助别人是我最开心的事，却不会埋怨，不去计较。 34、What interests you most about being a flight attendant? Flight attendants are beautiful .people respect them .And can travel around the world. Also, The pay is good. Of course ,I know ,it

44、 is a hard job . And I am ready for it.空姐们都很漂亮，大家都尊敬他们。他们可以全世界旅行。而且工资不错。当然。我知道，这是很苦的工作。不过我已经准备好了。35、What can you do for us that others cant?Even though this is really hard, I will analysis that and try my best to resolve it.36、Describe a difficult problem youve dealt with.37、 How important is appear

45、ance?相貌对一个女生来讲是重要的，但是与相貌相比内在美就显得更重要，因为如果说相貌是推荐信的话，那么内在美就是信用卡。The appearance is important for a girl. But compared with the appearance, the inner beauty is more important. Just as we know, if the appearance is a letter of recommendation, the inner beauty is a credit card.38、What do you think will be

46、the biggest challenge of being a flight attendant?作为一个乘务员最大的挑战是能否真正拥有愿意为人服务，愿意奉献的精神。作为一个乘务员就要为乘客提供最上乘的服务，搞好公司形象，为公司带来更多的利益。The biggest challenge for being a flight attendant is that they need to be willing to serve for others and like to devote. A flight attendant must provide the best service for t

47、he passengers and improve the image of his or her company .So he or she can bring more benefits to the enterprise. 39、 Do you have any natural talent or skill, something that comes easy to you?我的热情和亲和力是与生俱来的，我不需要故意装出一副很友善的样子。我觉得与人沟通是件很容易的事情，只要是真心对待别人，人与人之间将不会冷漠，我相信所有人都可以变成朋友。My passion and affinity

48、are natural. I do not need to pretend to be friendly. I think it is simple to communicate with others. If you treat the people around sincerely, there will be no indifferent between us. I believe everyone can become friend. 40、What do you like to do in your spare time?即使是在业余时间，我也没有停止学习，因为我的专业是人力资源管理

49、，所以我喜欢看一些管理类的书籍，我喜欢研究公司是怎样运行的，如何能让公司更强大。Even in his spare time, I did not stop learning, because my major is human resource management, so I like to read some books about management, I like to study how the company runs, and how to make the company more powerful.41、How would you handle an abrasive C

50、aptain or coworker?如果他是个很好的人，言行都出自善意，只是表达方式上有些不得体，我觉得我可以接受，并且会在适当的时间委婉的提出我对他的看法，希望能对他有所帮助。If she is a nice person and what she said and did is well-intentioned, even her expressing way is not appropriate, I can accept her. I will also give her good suggestions in a appropriate way42.Have you ever be

51、en described as stubborn or hardheaded? By whom?是的 ，我曾经被我身边的人曾为小顽固，尤其是我的闺中密友，她很了解我，她知道我所有的秘密，包括我的固执也被她看的一清二楚，因为我的固执，她不只一次的劝我让我改一改，我也试着照她的话去做，才发现原来有些事真的没必要去执着到底，试着看淡一些事反而活得更轻松！Yes, I have been thought as a stubborn person, especially one of my close friends. She knows about me well. And at the same t

52、ime, she knows all the secrets of mine. So she knows I am very stubborn sometimes. She often persuades me to change this character. I have also accepted her suggestion to try to do this. So now I have known that I do not need so persistence in some matters so that I can be more flexible.43、Do you ev

53、er freeze in social situations?我的确有过这样的经历，在大学时期，临近考试的时候，我似乎投入太多的精力在学习上，我对学习的热度超过了对室友的关心，所以我似乎有些被冷落了；后来我检讨自己，我应该要在学习进步的同时帮助他们共同进步，而且不管怎样都不能忽略友谊，要加强朋友间的交往，让友谊能够天长地久。Yes, I did have such an experience. I remembered that once while I was in the college, the date for exam was getting closed, I concerned

54、on the study and ignored the roommates. So I gradually find that I am frozen. So I understand I should make progress in the study with my friends together. Anyhow, I should not ignore the friendship. We need to strengthen the communication with friends so that the friendship will be everlasting. 44、

55、Have you ever worked with someone who talked too much? How did you handle it?我在上一个公司工作的时候，经理让我与同事共同完成一项工作，原计划是分工进行，但是从开始工作他就不停地跟我抱怨他所遇到的不满意的事情，眼看就要到交工的时间，他却没做任何事情，最后这项工作由我一人扛下来了，否则就会影响到我的工作表现；事后我委婉的跟他他建议他应该把工作和生活分开，不应该这样公私不分，否则不只是会影响自己的工作，还会连累到别人的My manager of my last job has asked me to complete a

56、task with one of my Colleagues. But from the beginning of the work, this colleague kept complaining the things that made her unsatisfied from the beginning. She did not do anything until the time was not enough. At last I have to complete it by myself，otherwise I will be affected because of this. Af

57、ter this job, I told my colleague in appropriate way that she should divide live and work in two part, or it will not only affect your own work, but also will influence others.45、Are you skilled at sizing people up?Yes, I am. Since I am a kind and sensitive woman.46、Have you ever been part of a prob

58、lem? No, I am not. I always behave good.47、Have you ever had to support the directives of higher management, even when you disagreed with it?目前我还没有遇到这样的问题，但是如果是非原则性的问题，我会服从上级的意见，必要时也会给上级一些解释和提醒。但是如果对于涉及公司利益的重大问题，我可能会向更高层领导反映。”I did not meet this problem until now. If the management follows the princ

59、ipal, I will accept the management. I may give her or him some suggestions if necessary. But if the management is not good for the benefit of the company, I will report it to the higher leader.48、Have you ever stolen something?没有，绝对没有，偷东西是件犯法的行为，而且我觉得只有凭借自己的真本事赢得的东西，用的时候才会心安理得，否则每当看到偷来的东西我想心里头总会有一丝罪

60、恶感。No, never. It will offense the laws whatever you steal. And I think I only feel happy when get the things by my own ability. If I seal something, there must be sense of guilty in my heart. 49、Have you ever lied?我的确撒谎过，但是我觉得那是善意的谎言，目的是为了不让对方太伤心，而说的一些安慰对方的话，但绝对出自善意。至于其他的事情我则认为没有撒谎的必要，因为你的谎言必须要用第二个谎

61、言来圆！I did lie before. But the lie is well-intentioned. My purpose for lie is to stop my friends sadness. And as to other things, I do not think it is necessary to lie, or you have to lie a second time for the first lie. 50、Have you ever found a work policy or rule to be distasteful? How did you hand

62、le it?我既然愿意为这个企业工作那么我会遵从这个企业的一切制度，即使有一些制度比较让人distastefu，我也会全部接受，不会有任何埋怨。Since I am willing to work for this company, I will comply with all the enterprise system, even if some system may make people dissatisfied, I will still fully accept with no blame.51、Have you ever been tempted to break a work r

63、ule or policy? What did you do?我是这个企业的员工，我就会接受这个企业指定的一切制度，所以我不会被其他人怂恿去违法企业制度，如果我发现有其他员工要违法的话，我也会去阻止，我会尽我最大的努力去维护企业的任何利益。Since I am an employee of the company, I will accept all the systems specified by the enterprise. So I will not be encouraged break the systems. If I found someone others break the

64、 systems, I will stop, them doing this. I will do my best to maintain the interest of the company. 53、What kind of experience do you have?我曾经做过推销员，所以我具备了良好的语言表达能力和人际沟通能力，而且我觉得这是作为一个服务型人员所必需具备的！I was a sailor before. So I had good ability of communication. And this ability is necessary for severe-ori

65、ented people. 54、Are you willing to be based wherever the company sends you?是的，我会听从组织上的任何安排，我相信组织上都会安排对企业有利的事情，所以我会绝对服从。Yes, I will obey companys arrangement. I believe the organization will do the best arrange for the whole enterprise. So I will absolutely accept. 55、What would you like to be doing ten years from now?56、Why should we hire you?