Week2中山大学商务沟通.ppt
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Week2 QuestionsabouttheText P28 34 1 Whatarethefivelevelsofmanagerialcommunication 2 HowdoyouunderstandthelasttwolinesonP29tothefirsttwoparagraphsonP30 3 Giveanexampletoshowwhatiscommunicationclimate 4 Whatdothefiveparagraphsaboutculturalcontexttellus Readthefirstparagraphofthispartagainandgiveexamplestoshowhowyouunderstandit 5 Whatispurpose goalofthecommunication 一 沟通主体分析的基本问题Self cognition自我认知WhoamI PromotingCredibilitySelf position自我定位WhereamI Makeyourpositionclear Makeyourcapabilityclear Makeyourqualityclear Makeyourvalueclear Communicatorstrategy 1 Communicator scredibility沟通者的可信度Initialcredibility 初始可信度 Youraudience sperceptionofyoubeforeyouevenbegintocommunicateAcquiredcredibility 后天可信度 Youraudience sperceptionofyouafterthecommunicationhastakenplace Howtopromoteyourcredibility rank 身份地位 goodwill 良好意愿 expertise 专业知识 image 外表形象 sharedvalues 共同价值 Self cognition 如何提高自己 Example1Higher statuspeopletendtobemoreinfluentialthanlower statuspeople Thisphenomenonmaybeseeninaclassicstudyofdecisionmakinginthree manbomercrews Afterthecrewshaddifficultysolvingaproblem theexperimenterplantedcluestothesolutionwitheitheralow stausgroupmember thetailgunner orahigh statusgroupmember thepilot Itwasfoundthatthesolutionsofferedbythepilotswerefarmorelikelytobeadoptedthanthesamesolutionspresentedbythetailgunners Apparently thegreaterstatusaccordedthepilots becausetheytendedtobemoreexperiencedandheldhighermilitaryranks wasresponsibleforthegreaterinfluencetheywielded Example2在中国社会 遇到争执的时候 经常会请几位德高望重的人出面调停 为什么 homework 1 通过阅读找一个他人如何提高自己的例子- 配套讲稿:
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