hnd人力outcome1

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1、Managing People and OrganizationsShangri-la Hotel case study1. Analyse the relationship between organizational goals ,objectives and policies and explain their contribution to effective management in the Shangri-la Hotel case study.“Goals usually determine the direction that the organization will ta

2、ke over the long term and are not always very specific .”.For example, Shangri-la Hotel have two goals, product goals and customer goal. First, Craig insisted his source from Gordon who was the first farmer have the freshest meat,vegetables and fruits. He convinced that fresh food absolutely essenti

3、al for the reputation and success of the restaurant. This is a product goals for the Shangri-la hotel. Second, Ailsa focus on customers goals. Ailsa believed that Shangri-la hotel depend on high quality customer care. So Ailsa trained the staff who in the Shangri-la hotel to the highest standards. T

4、his is a customer goals for the Shangri-la hotel. “Objectives are more specific than goals and identify the specific path to be taken in order to achieve goals.”. Objectives should obey on SMART rules, including specific, measurable, attainable, realistic and time-bound. Craig has formulate a rigoro

5、us standards manage his staff. He always provided free drink for the team to celebrate became he wants the team enjoy there get-together. Across Ailsas management,the international visitors and revenue of the hotel have steadily increased.“These provide a firework of rules or guidance within which m

6、anagement and staff can make decision.”is policies. Craig always provided free drinks for the team to celebrate at the end of each week. This policy can get well with others.2. Identify the main differences between the formal organization and informal organization.“The formal organization is a delib

7、erately planned structure of roles, authority relationships and communication channels .”.First, formal organization must have a purpose, just like Shangri-la hotel insisted provided the freshest vegetables, meat and fruits to their customers. Then the defined reporting structure is also necessary t

8、o the formal organization, so Shangri-la hotel have their rules to running. The formal organization should exist the rules. The Shangri-la hotel training all staff to the highest level to give customers a high quality service. Finally, a formal organization will be controlled. The manager of the Sha

9、ngri-la hotel ran the hotel under a very strict guidelines, he prepared the menu and allocated tasks personally. When he was away from the hotel, just Ailsa and he can make a decision for hotel. Oppositional, “The informal organization is a network of personal and social relationships or friendships

10、 that arise as people associate with other people in the work environment.”. The informal organization is opposite with the formal organization. The informal organization have no formal purpose but will meet social needs of members, no formal structure, no formal rules influencing behaviours and no

11、formal control.3. Explain the composition of the Open System Theory and explain how it applies in the Shangri-la Hotel case study.Open System Theory is The internal environment and the external environment influence the interaction between the relationships. inputsprocessoutputsLocal bank , financia

12、l advisors and layersLocal business support their businessHigh customer care, high customers satisfactionFrom large company get experiences and trained staff highest standardsAttract multi-national companiesHigh quality products, high effectiveGet production resource from Gordons farmSupport local b

13、usinessHigh reputation4. Different stakeholders in the case study and explain their influence and interest.“There are many different individuals or groups who affect or are affected by an organization.”. They called stakeholders of the organization. In the Shangri-la hotel, chef and kitchen staff ar

14、e internal stakeholder. And external stakeholders are someone who want a good return on their investment. The government and the customers are external stakeholder of the hotel.5. Recommend an effective control strategy that applies to the Shangri-la Hotel case study and justify its suitability.“Org

15、anizational control is the imposition of process, procedures and standards upon an operation in terms of machinery or personal interactions.”. And there are six types of the control strategies by organizations. Control through machinery is adapt to the Shangri-la hotel, the advantage of the technology can reduce the pressure of the manager.Candidate name: Wang diStudent numer:167106439Grade and class: FS2Number:4625