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1、Unit 5 Check-outYOUR SITE HERELOGO结账退宿的操作流程结账退宿的操作流程v询问客人姓名、房号询问客人姓名、房号v询问是否有刚发生的费用，同时通知查房询问是否有刚发生的费用，同时通知查房v出示账单，说明消费总额出示账单，说明消费总额v解释客人有疑问的款项解释客人有疑问的款项v按照约定的付款方式收款，并开具发票按照约定的付款方式收款，并开具发票v送别客人送别客人v将单据汇总归类，（通知）更改房态将单据汇总归类，（通知）更改房态YOUR SITE HERELOGO账单上常见的缩写账单上常见的缩写vROOM(room charge)房租房租vSERV(service c
2、harge)服务费服务费vRESTR(restaurant)餐饮费餐饮费vL.DIST(long distance call)长话费长话费vLNDRY(laundry)洗衣费洗衣费YOUR SITE HERELOGO词汇词汇vAccount 账目、户头账目、户头vBusiness card 名片名片vCashier 收银（员）收银（员）vChange 零钱零钱vCredit limit 信用卡限额信用卡限额vForeign currency 外币外币vMake payment 付账付账vExchange rate 兑换率兑换率听力对话听力对话1分钟分钟YOUR SITE HERELOGO重点句
3、型重点句型vThank you for waiting,Miss Liu,here is your bill.Would you like to check it?v“L”stands for laundry,and“T”means telephone call charge.vHow would you like to settle the bill?vMay I have an invoice?vI am afraid this currency is not accepted in our hotel.重点句型听力重点句型听力7分钟分钟对话练习对话练习朗读课文朗读课文情境对话情境对话YO
4、UR SITE HERELOGO情境对话情境对话vMrs.Smith is in Room 2210 and she is checking out.Her bill is￥1250.She wants to settle the bill with cash.You find that the cash is not RMB or USD but HKD.As the hotel regulation,HKD is not accept.Try to help her to check out.YOUR SITE HERELOGO情境对话情境对话vMiss Chen has stayed i
5、n the hotel for 4 days and she is going to check out.She finds that if she reserved by Ctrip she could get 15%discount.Now she requires the discount.But you find that she made the reservation by telephone.Try to deal with this problem.YOUR SITE HERELOGO情境对话情境对话vMr.Li is in Room 5233 and hed like to
6、check out.His bill is$320.He asks the cashier to explain the account,include$180 room charge,15%service charge,$40 for laundry and$73 for food.Mr.Li doesnt agree to pay for the service charge because he believes that he has given the tips.Try to deal with this problem.At last,Mr.Li likes to settle the bill with credit card.阅读理解阅读理解Text AYOUR SITE HERELOGOQuestionsvWhat is account?vWhat is folio?vDifferentiate account from folio.YOUR SITE HERELOGOThank you!
饭店客人结账退宿Check-ou
