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1、投诉信,文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。 投诉信的目的在于得到对方的帮助，所以在写作方式上它倾向于在客观说明的基础上运用请求性的文字，在语言方面，要注意把握分寸，要公平、公正。,投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2.实事求是地阐述问题发生的经过，并指出问题引起的后果； 3. 希望得到的结果，提出解决办法。,(1)I feel sorry to trouble you but Im afraid I have to make a complain about 2) I wish to expres
2、s my dissatisfaction/ disappointment about. (3)It is a great pity that we found theres something wrong with.,常用开头句型,(1) It would appreciate it if you could deal with this matter in time. 2) I trust you will take my complaints seriously and. (3)I hope that my problem will get your kind consideration.
3、 4)I hope I can get my refund as soon as possible.我希望能尽快收到退款。,常用结尾句型,Dear_, I am_ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about_(投诉内容). The reason for my dissatisfaction is _(总体介绍). In the first place,_ (抱怨的第一个方面). In addition, _ (抱怨的第二个方面). Under these circ
4、umstances, the devastating effect could be multiplied if this problem cannot be handled immediately. (如该问题不能立即解决，它将产生更坏影响). I would appreciate it very much if you could _(提出建议和请求), preferably _(进一步的要求), and I would like to have this matter settled by _(设定解决事情最后期限). Thank you for your consideration a
5、nd I will be looking forward to your reply. Yours sincerely Li Hua,假如你是李华，两周前从网上订购了一套英语书虫系列，昨天才到货，且包装破损，数量不足。请就此给网站客服写一封邮件投诉，内容如下： 介绍购物情况； 反映存在的问题； 提出解决方案； 注意:1. 词数为100左右 2. 可适当增加细节，以使行文连贯； 3.开头语已为你写好。,1.介绍购物情况：,两周前从你们网站上订购了一套英语书虫系列,I am_ (自我介绍). Im sorry to trouble you but I am afraid I have to mak
6、e a complaint about_(投诉内容).,the Bookworm Series I bought from your website two weeks ago.,2.反映存在的问题 ：,数量不足。(我发现缺一本书，影响了我的阅读),I found one book missing, which greatly affected my reading,注意： 每个要点之间可加上过渡性短语或词汇： Much to my disappointment, To make matters worse,昨天采收到货；,包装破损，以至于书的封面毁坏；,3.提出解决方案 ：,如果你能考虑我的诉求，我将不胜感激；,期待你早日回复,我希望你们能尽快帮我解决这个问题；,要么退钱给我，要么再寄一套新书；,
《英语写作投诉信》PPT课件.ppt
