oracle诊断工具imtdocvw

- World Class, Industry Leading Customer SupportBasics- World Class, Industry Leading Customer SupportAgenda What are support diagnostics tools Basic characteristics Delivery methods Types of support diagnostics tools Setup test demo Activity test demo Collection test demo Support diagnostics tools usage benefits Where to find support diagnostic tools Where to download support diagnostics tools from Where to find additional information How to choose the right test How Support Diagnostics Tools are supported- World Class, Industry Leading Customer SupportSupport Diagnostics Tools Support diagnostics tools is a set of tests gathering information about technical environment, configuration and data. Some of these tests examine collected information, provide feedback on this information and suggest resolution steps to solve identified issues.- World Class, Industry Leading Customer SupportBasic Characteristics No updates, inserts, or deletes Sensitive customer information is not collected or displayed Security model similar to Oracle Applications that restricts access to information based on responsibility All released tests passed successfully Oracle security review- World Class, Industry Leading Customer SupportDelivery Methods Mainly java tests included in Oracle Support Diagnostics Patch running in Oracle Diagnostics (OD) frameworkDownload from Metalink: Patches & Updates or Note: 167000.1Installation / execution instructions Note: 167000.1Exceptionally standalone tests - running in SQL*Plus or UNIX shell environment. All existing standalone tests are going to be converted into OD and de-supported.- World Class, Industry Leading Customer SupportSupport Diagnostics ToolsTest Types: Setup - gathering information about setup relevant to a particular product / functionality / issue, examining that information, providing feedback and suggesting appropriate actions Activity - gathering information about data and configuration relevant to a particular functionality / issue, examining that information, providing feedback and suggesting appropriate actions Collection - gathering information relevant to a particular product / functionality / issue- World Class, Industry Leading Customer SupportD E M O N S T R A T I O NSetup Tests- World Class, Industry Leading Customer SupportD E M O N S T R A T I O NActivity Tests- World Class, Industry Leading Customer SupportD E M O N S T R A T I O NCollection Tests- World Class, Industry Leading Customer SupportSupport Diagnostics Tools BenefitsSummaryInformation in a test output helps to:Identify and solve potential issues before suffering their symptomsIdentify and solve existing issues without need of assistanceIncrease self-service efficiency by verifying / eliminating of a possible cause / solution of an existing issueReduce time to resolution if a service request has to be loggedExecution of support diagnostics tools is easy due:Central location of all testsNo special technical knowledge required to execute testsNo special SQL*Plus/operating system access required to execute tests- World Class, Industry Leading Customer Support All released tests - Diagnostic Tests Catalog - Note: 179661.1 Oracle Support Diagnostics Patch - Note: 167000.1 Technical FAQ and Troubleshooting Guide Note: 235307.1 Direct links to all mentioned documents Metalink Knowledge Knowledge Browser Support Tools Diagnostic ToolsSupport Diagnostics ToolsWhere To Find Them- World Class, Industry Leading Customer SupportD E M O N S T R A T I O NSupport Diagnostics on Metalink- World Class, Industry Leading Customer SupportD E M O N S T R A T I O NHow To Select The Right Test- World Class, Industry Leading Customer SupportSupport Diagnostics ToolsHow They Are Supported? Support Diagnostics Tools are supported the same way as any other Oracle product In case of any installation / execution issue log a Service Request for the product:Support Diagnostics Project In case of any installation / execution question post your question on the Support Diagnostics Project Metalink forum