导购英文常用语

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1、第一部分:招呼顾客11 Good morning , siro Can I help you先生，早上好，我能为您效劳吗2, Good afternoon 5 madam ,May I help you太太，中午好，您想买什么3, Good evening jniss , What can I do for you小姐，晚上好，您需要什么4, Welcome to our counter.欢迎光临本柜5, Please take your time 请随便看看Conversation （对话）A S:sales （营业员）C:Customer（顾客）7, S : Good morning ,

2、sir,Can I help you 先生，早上好，您禎买什么C:Fm thiiikina of buviiig a toy for my son我想给我儿子买个玩其。S:May I know how old is he?他几岁了CiHeUl be six next Sunday. The toy is for his biithday下个星期天他就六岁了，玩具是作为他的生曰礼物。S:I see .How about this one我明白了，这个怎么样Conversation BS: Welcome to counter madam what can I do for you欢迎光临本柜，你

3、想买什么C:Fm just looking around .我只是随便看看。S: Please take you time .If any thing you like just let me now .请随便看看，如果看中什么，请告诉我。C:Ok I will. thank you .谢谢，我会的。Exercise 1练习当外宾走到你面前时，如何向顾客打招呼，员工之间相互练习。第二部分:指路1 . Go straight along ,then make a left turn ,youH find the toilet 请笔直走，再向左霍，你会找到洗手间的。2、Follow me .ple

4、ase 请随我来。3、This way.Please.这边请。4、You will not miss it.你不会错过的。5、The cashier is on this way.收银台在这边。10、Its on you right hand side.在你的右手边。ConversationC: By the way,how can I find the toilet?顺便问一下，男士洗手间在哪S:Taka a left turnjhen go straight alongjfs on your right hand side ,You will not miss it.请向左转，然后笔直向前

5、走，它就在你的右手边，你不会错过的。 C:Thanks a lot.谢谢!S:You are welcome 没关系！Exercise员工之间练习指示方向。第三部分:推荐商品1、Do you want me to show you something 你想看些什么2、Which one do you like 你喜欢哪一个3、May I know what you like?请告诉我你看中了什么商品5、Would you like this one,which I recommend to you?你喜欢我推荐的这件商品 吗6、It seems you are interested in 你好

6、象对这件商品感兴趣7、Here you are.给你。8、How about this one?你觉得这个怎么样9、Wait a momentplease.请稍等。10、PH be back soon.我马上回来。11、Im sorry to keep you waiting so long.对不起，让您久等了。Conversation AS:Good everning miss .Do you want me to show you something晚上好，小姐，您想看什么jC : Yes ,Im looking for a pair of gloves 我想买一双手套。S:What do

7、 you have in mind?你想要什么样的C : Im not sure .may be a leater one 我不太确定，或许負皮手套吧。S: Jiut a moment I”11 get von one.(A moment Leter )Here you are You may tiy it on. 请稍等，我帮你拿一双。(过了一会儿)给你，你可以试试。C : Thank you .this pair fits me perfectly 谢谢，这双非常适合我。Conversation BS:welcome.It seems youre interested ill this d

8、iuss欢迎光临，你好像对这件衣服感兴趣。C : Yes .but Fm afraid it is too thick to wear in summer 是的，我扌日心夏天穿太厚了。S:Tliaf s no probelm .It is made of cotton ,so you wont feel hot 没关系的，它是棉制的，你不会感到热的。C : Thats nice ,but I dont like the color .太好了。但我不喜欢这个颜色。S : The color is popular or young people这个颜色在年轻人是非常流行。C : Let me ta

9、ke it 那我买下吧。S:Here you are. You can have a try 给你，你可以试一下。Exercise在众多商品中推荐顾客感兴趣的商品。第四部分:说明尺寸大小1 . What size ,please请问多大尺码。2 . What your size 你的尺码是多少3 . What size do you take你穿多大的尺码4 . Here is the one in your size.这件是你要的尺码。5 . This is a good fit.这件很合适。6 . Ifs too big .太大了。7 . Its too small太小了。8 . Its

10、too tight.太紧了。9 . IFs too loose 太松了。10. How about gieen?Ifs size ten 绿色的怎么样是十号的。11. Please try it on .你可以试穿一下。12. Fm afraid this is the largest one we have 抱歉，这是我们最大的尺码。13 .afraid we Havent the size you want 抱歉，我们没有你要的尺码。ConversationS:Good evening madam.晚上好，女士.C:Good evening Would you please show me

11、 the shoes in black colour? 晚上好，你能备我看看黑色皮鞋吗S:A11 right. Do you like this one?可以，你觉得这双怎样亠C:It looks very nice. Let me try it on看上去很漂亮,让我试试。S:What is your size?多大尺吗C:36, please. 36 码的。S:How about this pair 这双怎么样C:This is a good fit.穿着很合适。Exercise员工之间练习如何表达尺度寸和尺码.第五部分:说明颜色1、What color do you like?你喜欢什么

12、颜色2、What is yout favorite color你最喜欢的颜色是什么3、Do you think a blue one will do?你认为蓝色的行吗4、Do you like this kind of color?你觉得这种颜色怎样5、This color is quite popular.这种颜色非常流行。6、It doesnt fade.这种颜色不褪色。ConversationC:Excuse me , could you show me a coat like the one on the model. 对不起，你能给我看看模特上穿的外套，好吗S:Sure, you r

13、eally have a good taste , madam .What color do you like? 可以，夫人，您真有眼光，你喜欢什么颜色C:The grey one looks nice灰色的看上去挺好的。S:You may try it on , The mirror is behind you 你可以试穿镜子在你后面。C:Thank you , This color is quite beautiful ,but does it fsde 谢谢！这种颜色非常吸引人，但是它褪不褪色。S:No, it is colorfast,不，它不褪色。C:Then Ill take th

14、is one . Thank you.那么我买一件,谢谢!S: Youre welcome不用谢。Exercise表达商品颜色Red红色;green绿色；yellow黄色；blue蓝色；purple紫色；Black黑色；white白色；pink粉红色；orange橘黄色；brown棕色；beige米 色；grey灰色第六部分:说明式样1 . Do you like this design你喜欢这个款式吗2 . What do you think of this style你认为这个款式怎么样3 . What style do you prefer这两种款式，你更喜欢哪一个4 . Ifs the

15、 latest fashion /very popular.这是最新款，非常流行。ConversationS:Good moring ,sir.早上好，先生。C: Good moring J want to buy a coat.早上好，我想买一件外套。S:We have difierent kinds of coats Im sure you can find the one you like 我们有各 种外套，相信你会找到喜欢的。C:Yes J hope so .Fve been visiting many big stores, but I havent found my favorit

16、e y*希望如此。我已经去过许多大商店，但还没找到最喜欢的。S:Do you like this one?Its the latest fashion of this year,very popular.你喜欢这一件 吗今年最新款，非常流行。C:Thank you.That seems to be what Fm looking for.谢谢!这好像就是我要找的。 Exercise员工之间练习如何表达所售商品的款式第七部分:说明质量1 . This one is the highest quality.这种质量最好。2 . The quality is good.质量非常好。3 . This

17、is made of cotton ,so it comfortable .它是棉的,穿着舒适。4 . These are more expensive , but the quality is super.价格虽然比较贵，但质量 好。5 . Its always out of stock , there is not much left.非常热销，已所剩不多了。6 . Let me show you how to use it让我示范给你看怎么使用。7 . It*s long lasting.非常耐用。8 . Please handle it with care.请小心拿好。9 . You

18、have good taste.你眼光真不错。ConversationS:Can I help you你想买什么C;Yes J want to buy a cooking pot.我想买一个锅。S:We have several kinds, all made pf different material.我们有几种？材质都不一 样。C:Which kind is most long lasting 哪能一种最耐。S:I think the most long lasting is stainless steel.我认为最耐用的是不锈钢的。C:Thafs all right .Fll take

19、one.那好吧，我买一个。Exercise员工之间练习介绍柜台商品质量第八部分:说明价格1. How much is it 多少钱2. How much does it cost 这个多少钱3. It is 240 yuan. 240 元。4. Its 15 yuan altogether.总共 1580 元。5. Can you make it cheaper 能否便宜些6. Can you come down a bit 能否再降一点7. Any discount 有折扣吗8. If you have a VIP card ,you can get 10 percent discout.如

20、果有贵宾卡,你可以得 到9折优惠。9. Is it on sale这个削价岀售吗10. These goods are on sale today.今天？这些商品降价销售。11. We dont ask for second prices.我们货无二价。12. This is the bill ,please pay at the cashiefs.这是单据，请到收银台付款。13. Wait a minute please ,F11 make out your receipt.请稍等.我给你开发票。14. Would you like to pay it in cash or by credi

21、t card 你是愿意用现金还是信用卡付 款15. Yes ,we accept visa .Maser and American Express card.是的，我们接受维萨、 万事达和美国运通卡。16. Ifs free gift.这是我们的赠品。17. Ifs free of charge .这是免费的。18. Anything else还需要别的商品吗ConversationC:Please show me that white T shirt.请给我看看那件白色的T恤。S:Here you are.给你。C:Ifs in good quality .How much is it质量很

22、好，多少钱S:One hundred and eighty yuan 180 元。C:Oh,its too much ,Can you come down a bit哦，太贵了，能否降一点S:If you have a VIP card ,you can get 10 percent discount.如果有贵宾卡，你可以得 到9折优惠。Exercise员工之间练习价格表示及对应顾客的还价。第九部分:表示谢意1. Thank you very much.谢谢你。2. Thank you for your advice.谢谢你的建议。3Im glad you enjoy it.很高兴你喜欢。4.

23、 My pleasure.没关系。5. Yoifre welcome.没关系。6. Not at all.不用谢。7. DonJt mention it 没关系o8 Ifs very kind of you ,we cant accept tips .您太客气了,我们不收小费。 ConversatinC:Thanks a lot.非常谢谢！S;You are welcome不用谢。Exercise员工之间练习如何感谢及回应第十部分:道别1. Thsnk you for shopping 谢谢惠顾。2. Hope to see you again.欢迎下次光临。3. Have a good time in WuHan plaza.祝您在武广购物愉快。4. Good-bye and good luck.。再见，祝你好运。5. See you later.再见