国家开放大学商务英语4自测题答案完整版

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1、 Unit 1 Self-test题目1_? Yes, business class.选择一项：A. Will you fly business class B. When do you plan to leave C. Where shall I make hotel reservation 解析：此题考核 “预订机票的交际用语。选项A询问是否预定商务舱，选项B询问出发时间，选项C询问预订酒店地点。根据答复“是的，商务舱，问句应该是一般疑问句的形式，所以答案是A。正确答案是：Will you fly business class题目2_? I expect to depart for Fra

2、nkfurt on Sunday, September 1st, any time after 13:00 pm.选择一项：A. How would you like to go B. Where shall I make hotel reservation C. When do you plan to leave 解析：此题考核“表达时间的交际用语。选项A询问交通方式，选项B询问预定酒店地点，选项C询问出发时间。根据答复“我希望9月1日周日下午1点之后出发去往法兰克福，确定这里是询问出发时间，所以答案是C。正确答案是：When do you plan to leave题目3If you ar

3、e intending _ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.选择一项：A. to visit B. visiting C. visited 译文：如果你打算只去一个申根国家旅行，那么你需要直接从这个国家的大使馆或领事馆申请申根签证。解析：动词intend 后面需接动词不定式作宾语，即intend to do sth.，“打算做某事，所以答案是A。正确答案

4、是：to visit题目4_ behalf of Vancouver C&S Intl Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. For B. On C. In 译文：我谨代表温哥华C&S国际贸易，非常快乐地邀请您及您的同事到访我公司。解析：介词短语on behalf of是固定搭配，意为“代表，所以答案是B。正确答案是：On题目5Can you fill me _ ? I need some detailed information.选择一项：A. in B. up C. o

5、ut 译文：你能向我详细介绍一下吗？我需要一些详细信息。解析：动词词组fill in意为“详细介绍某事；fill up意为“装满；fill out意为“填写。根据题意，“我需要一些详细信息，所以答案是A。正确答案是：in题目6阅读理解：根据文章容，完成选择题每题10分。Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling t

6、o because it determines where and how you are going to send your application. If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. If you are intending to visit two or more Schengen co

7、untries, your application must be sent to the embassy or consulate of the country that shall be your main destination. If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country

8、 on your travel itinerary. Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online. Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents: A va

9、lid national passport Evidence showing the purpose of your trip (e.g. hotel reservations) Proof of medical insurance A round-trip travel ticket Proof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the

10、 processing time into account when planning your trip.1. This passage is mainly about 正确答案是：CA. what is a Schengen visa B. who can apply for a Schengen visa C. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application 正确答案

11、是：AA. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that particular countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form 正确答案是：BA. via your p

12、hone B. on the Internet C. by your friends4. You are required to show the following documents EXCEPT 正确答案是：CA. a round-trip travel ticket B. a valid national passport C. a birth certificate5. The processing time is 正确答案是：AA. different B. the sameC. similar解析：1. 答案：C解析：这是一道主旨题。从文章题目可以看出，本文主要介绍申根签证的申请

13、流程：第一步，确定旅游目的地国家；第二步，填写申请表格；第三步，准备所需材料；第四步，核对申请所需时间，所以选C。2. 答案：A解析：这是一道细节题。此题询问“如果打算到两个以上的申根国家旅行，那么需要将申请提交至。从第一步第二条可以看出，“如果打算到两个以上的申根国家旅行，那么需要将申请提交至主要旅游目的地国家的大使馆或领事馆，所以选A。3. 答案：B解析：这是一道细节题。从第二步可以看出，“申请表格可以从网上下载打印，所以选B。4. 答案：C解析：这是一道推断题题。从第三步可以看出，“需要提交的材料包含：有效的护照，说明出行目的的证据如酒店预订单，医疗保险证明，往返机票，资金证明，不包含“

14、出生证明，所以选C。5. 答案：A解析：这是一道细节题。从第四步可以看出，“签证的申请周期，每个大使馆是不一样的，所以选A。 Unit 2 Self-test题目1 How do you calculate the fee if we ask you to move the office furniture? _.选择一项：A. We can give you a 10% discount B. Sorry, we are not available these days C. The cost depends on the floor to move to, the distance bet

15、ween two places and the amount of the furniture to move 解析：此题考核“计算费用的交际用语。第一说话人问搬办公用具如何计算费用，选项A表示给10%的优惠；选项B表示最近几天不方便；选项C表示费用取决于目的地所在的楼层、两个场所之间的距离以及要搬运的家具的数量，所以答案是C。正确答案是：The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move题目2 Hello, is th

16、at Sail Moving pany? _?选择一项：A. Yes, this is Jack speaking. Thanks for calling. What can we do for you B. Yes, Im Jack. Thanks for calling. What can we do for you C. Yes, speaking. What can I do for you 解析：此题考核“接听的交际用语。在接听时，当第一说话人问对方是否是某人/单位，听者应明确说明自己是谁。B选项 “我是杰克应说成This is Jack而并非I am Jack；C选项没有说接的是谁

17、，不正确。所以答案是A。正确答案是：Yes, this is Jack speaking. Thanks for calling. What can we do for you题目3Some stores even offer _ lanes for customers with 10 items or less to checkout quickly. 选择一项：A. expire B. express C. exact 译文：一些商店甚至为购置10件或10件以下商品的客户提供快速付款通道以便快速结账。解析：expire 意为“到期，失效；express与lanes构成短语，意为“快速通道；

18、exact意为“准确的，准确的，所以答案是B。正确答案是：express题目4If things have _ , the person youre talking to will want to know the reasons.选择一项：A. got up B. gone wrong C. turned down译文：如果事情出了问题，跟你说话的人会想了解其中的原因。解析：get up意为“起床，go wrong意为“出错，turn down意为“关小，调低；拒绝，所以答案是B。正确答案是：gone wrong题目5Customers wont find store clerks sitt

19、ing around _ .选择一项：A. watching TV or playing cards B. to watch TV or play cards C. watching TV or to play cards 译文：顾客不会发现商店职员闲坐着，看看电视或打打牌什么的。解析：现在分词短语可作状语表示伴随。选项A“看电视、打牌动作伴随“闲坐这个主要动作发生，选项B和C都有动词不定式构造，所以答案是A。正确答案是：watching TV or playing cards题目6完形填空：选择正确答案，补全文章每题10分。Customer service is the service or

20、 care that a consumer receives before, during and after a purchase. Its one of the factors that e in to play when a consumer is determining buying value, the other is the quality of the product or service that is being正确答案是：D. offered.Consumers often must encounter an experience to not only be a sat

21、isfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create 正确答案是：E. loyalty and a returning customer, which is what we all must strive for.Excellent customer service is 正确答案是：A. vital to businesses today. Its a ponent that is often missing, unf

22、ortunately. How do you provide great customer service? Always make your customer a 正确答案是：C. priority. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well

23、. After all, in a thriving business customers are not 正确答案是：B. optional; its a requirement for businesses to survive.解析：1.答案：D解析：这里考察的是被动语态进展时的用法。is being后面要加动词的过去分词offered，所以选D。2.答案：E解析：这里考察的是词性与语义的选择。create是及物动词，后面应跟宾语，应选名词。从句意“出众的效劳会创造和回头客推测，loyalty“忠诚符合句意。所以选E。3.答案：A解析：这里考察的是词性与语义的选择。is 后面需要加形容词

24、，从句意“出色的客服对当今的商家而言非常 推测，vital“重要的符合句意。所以选A。4.答案：C解析：这里考察的是效劳理念与语义的选择。“总把顾客放在第一位是客服的重要理念，priority“优先，优先权符合句意。所以选C。5.答案：B解析：这里考察的是词性与语义的选择。are后面需要加形容词。从句意“顾客不是随意的可选择的，而是商家生存的必须推测，optional。所以选B。 Unit 3 Self-test题目1Hello, this is Lucas Bowen. Id like to order some machines._. When do you need them?选择一项：

25、A. Sorry, I am busy B. No problem C. No, you can do it online 解析：此题考核“打的交际用语。第一说话人打提出订货的请求，接听者第二句询问订货的时间说明，接听者已给对方可以继续商务活动的明确答复，所以答案是B。正确答案是：No problem题目2Ill also throw in the discount of 10% on your up front deposit. What do you think about this suggestion? _.选择一项：A. Ok, I think weve both have done

26、 our best for this B. No, the suggestion is too bad C. Ok, you will benefit more than us 解析：此题考核商务谈判中“达成协议的交际用语。第一说话人给了达成协议后的折扣数额，听者应该有礼貌地肯定双方的努力，所以答案是A。正确答案是：Ok, I think weve both have done our best for this题目3In business，whatever you do, do not _ illegal benefit.选择一项：A. chase B. choose C. challeng

27、e 译文：做生意，无论如何都不能追逐非法利润。解析：chase意为“追逐；choose意为“选择；challenge意为“挑战；本句宾语是非法利润，选择chase符合句意；所以答案是A。正确答案是：chase题目4That might be acceptable _ you handle the insurance fees.选择一项：A. if B. whether C. even if 译文：如果贵方能够承当保险费用，这个条件是可以承受的。解析：if意为“如果；whether意为“是否；even if意为“即使。主句提出acceptable“可以承受的应该是条件，因此选择条件从句的附属连词

28、if, 所以答案是A正确答案是：if题目5_ has good reputation will sooner or later be successful in his business.选择一项：A. Whatever B. Whoever C. Whichever 译文：任何人只要有良好的声誉，迟早生意会成功的。解析：whatever意为“无论什么; 任何事物；whoever = anyone who，意为“无论谁，不管谁；whichever意为“无论哪个。从语义和句法的角度，应该选whoever，所以答案是B。正确答案是：Whoever题目6完形填空：选择正确答案，补全文章每题10分。A

29、nother example is reading non-verbal munication. 正确答案是：B. Being able to read the non-verbal munication of another person can be a great asset in the munication process. By being aware 正确答案是：A. of different signs and expressions 正确答案是：B. that a person gives verbally and non-verbally, a negotiator can

30、 adjust his/her approach and the negotiation can go smoothly. If 答复A. being possibleB. is possibleC. possible正确答案是：C. possible, it may be helpful for negotiation partners to spend time together in a fortable atmosphere outside of the negotiation room. Being familiar with another person helps you to

31、正确答案是：A. sense the differences between verbal and non-verbal munication within the negotiation atmosphere.解析：1. 答案：B解析：空格处需要句子的主语，动名词短语可以作主语，be able to 的形式应该是动名词形式，所以答案是B。2. 答案：A解析：be aware of 是固定搭配，意为“意识到，所以答案是A。3. 答案：B解析：这个位置需要一个在定语从句中作宾语、修饰物的关系代词，说明先行词signs and expressions；what不是关系代词，不能引导定语从句；tha

32、t是关系代词，既可以修饰人，又可以修饰物，在定语从句中既可作主语，又可作宾语；whom关系代词，可在定语从句中作宾语，但是只能修饰人，是所以答案是B。4. 答案：C解析： If possible是一个省略了主谓构造it is的条件句。当if, when, while等连词引导状语从句，而且主句与从句的主谓语一样时，从句局部可以省略主谓构造，所以答案是C。5. 答案：A解析：本句意为“熟悉另一个人，有助于你感受到在谈判气氛中语言性和非语言性交流的差异。sense the differences 意为“感受到差异或不同；touch the differences意为“触及到差异或不同；make t

33、he difference那么表示“有影响；产生差异，所以答案是A。 Unit 4 Self-test题目1Thanks for inviting me, John, but Ive already made other plans. _. Maybe another time.选择一项：A. I hope you enjoy it B. Thats good C. Oh! Im sorry to hear that 解析：此题考核表达“回复邀请的交际用语。第一说话人感对方的邀请，并说明不能赴约，听者根据礼貌原那么，应该表示遗憾，所以答案是C。正确答案是：Oh! Im sorry to hea

34、r that题目2 Betty, well have a buffet party next Saturday. Will you join us? _ , Susan. Thank you!选择一项：A. Id love to B. Im afraid not C. By no means 解析：此题考核表达“回复邀请的交际用语。第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。正确答案是：Id love to题目3The executive team have to hold an urgent meeting _ they see the bad market feedbac

35、k.选择一项：A. before B. because C. whether 译文：因为看到不良的市场反应，管理团队决定召开紧急会议解析：主句说明管理团队要要召开紧急会议，从句应该是提供原因。选项A和选项不符合这个逻辑关系，所以答案是B。正确答案是：because题目4Among the critiques were allegations _ some franchise uses its political influence to increase its profits.选择一项：A. which B. what C. that 译文：在批评意见中有人断言，一些特许经营店利用其政治影响

36、力提高利润。解析：此题考核同位语从句的用法。同位语从句与定语从句容易混淆，区别在于：同位语从句只能由that引导，that不在同位语从句中担任任何成分，同位语从句只对所修饰的词的容进展补充说明；定语从句可由关系代词which或that引导，关系代词在定语从句中既可以做主语，又可以作宾语。句中allegations是名词，意为“主，其后面的句子已经有了主语和宾语，只是对allegations的具体容进展说明，因此，修饰allegations的是同位语从句, 所以答案是C。正确答案是：that题目5The instruction describes pletely the _ and its sa

37、fety basis. 选择一项：A. faculty B. facilitate C. facility 译文：说明书完整的描述了设备,和它的平安根底。解析：faculty是名词，意为“才能，全体教职员；facilitate 是动词，意为“促进，助长；facility是名词，意为“设备；本句谓语动词为describe“描述，并列的宾语是safety basis，描述的是设备及其平安根底，所以答案是C。正确答案是：facility题目6阅读理解：根据文章容，判断正误每题10分。Four Tips for Being a FranchiseeIf you want to bee a franch

38、isee, the tips below can help you to find the perfect opportunity.Be focusd on your preference. On the stage of decision-making, the bottom line is: Dont rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who

39、 knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-da

40、y position she would prefer and how that will impact her other goals.Be proactive with your research. After youve determined what role you want in a franchise, its important to start researching different options. Physically visit many different franchise locations and browse the web and then determ

41、ine what will be a fit in your munity. Make sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experience. Find out if the pany leaders have had significant experience at another franchise and are

42、 now applying that knowledge successfully.Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average

43、. Its also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.1. Decide on a business with learning or seeing what the day-to-day will look like.正确答案是：T2. Be

44、fore youve determined what role you want in a franchise, its time to start the business.正确答案是：F3. Before signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past industry experience.正确答案是：T4. The first thing to look at is how long a franchise would

45、take to purchase.正确答案是：F5. To make sure that when you want to leave the business, you have made enough money and you are satisfied with that.正确答案是：F解析：1. 答案：T解析：这是一道细节理解题。此题信息对应文章第二段第二句。原句是双重否认的句子，表示肯定的意义，根据句意，本句用肯定的句型改写，所以答案是T。2. 答案： F解析：这是一道细节理解题。此题信息对应文章第三段第二句。原句意为，当你要参加特许经营店，重要的是对多种选择要做调研，因此，本句s

46、tart the business不对，所以答案是F。3. 答案：T解析：这是一道细节理解题。此题信息对应文章第四段第二句。原句用it is essential to ask, 题目用同义词组the essential job 改写，因此符合原句句意，所以答案是T。4. 答案：F解析：这是一道细节理解题。此题信息对应文章最后一段第二句。原句意思是，首先要了解的是购置特许经营需要多少钱，题目用how long，表示时间，因此与原句句意不一致，所以答案是F。5. 答案：F解析：这是一道细节理解题。此题信息对应文章最后一段的最后一句。原句意思是，一旦要离开特许经营行业，要知晓相关条款和保证自己的利益

47、，题目句意是满意赚足够的钱，再离开，与原句句意不一致，所以答案是F。 Unit 5 Self-test题目1Are the Project Managers sharing information and contacts and so on? _ .选择一项：A. Yes, theres really nothing to worry about B. Yes, they hesitate to do it C. No, they are doing very well 解析：此题考核“探讨团队工作的交际用语。选项A做出积极的正面答复；选项B和C的答复各自前后矛盾，所以答案是A。正确答案是：

48、Yes, theres really nothing to worry about题目2Henry, what do you think of the new team? _ , I think the team is starting to get along quite nicely.选择一项：A. Yes, youre right B. Not so good C. Very well on the whole 解析：此题考核“询问信息的交际用语。第一说话人征求对方对新建团队的意见，答语的后半句话说明，团队进展得很不错，因此应给出正面评价，所以答案是C。正确答案是：Very well o

49、n the whole题目3Better understanding of team work can make you a more effective employee and give you an extra _ in your corporate office. 选择一项：A. edge B. badge C. age 译文：对团队合作的较好理解能让你成为一名更有效率的员工，从而赋予你在办公场所的额外优势。解析：givean extra edge 是固定搭配，意为“给以额外优势；badge表示“徽章；age表示“年龄；所以答案是A。正确答案是：edge题目4_ you have a

50、job, you may be in the market for another one. 选择一项：A. Even if B. When C. Since 译文：即使你有工作，你也会去市场上找另一份工作。解析：even if引导让步状语从句，意为“即使；when 引导时间状语从句；since引导原因状语从句。根据句意，答案应该是A。正确答案是：Even if题目5Cooperating is simply working together _ teammates _ the good of the team.选择一项：A. asfor B. withat C. foron 译文：合作就是为

51、了团队的利益成为团队成员并一起努力。解析：介词as表示“作为；词组for the good of意为“为了的好处，为了的利益，所以答案是A。正确答案是：asfor题目6阅读理解：根据文章容，判断正误每题10分。Successful Team Work and Team BuildingTeam building skills are critical for your effectiveness as a manager or entrepreneur. And even if you are not in a management or leadership role yet, better

52、 understanding of team work can make you a more effective employee and give you an extra edge in your corporate office.Team building success is when your team can acplish something much bigger and work more effectively than a group of the same individuals working on their own. There are two critical

53、 factors in building a high performance team.The first factor in team effectiveness is the diversity of skills and personalities. It means people use their strengths in full, but can pensate for each others weaknesses. Or, different personality types balance and plement each other.The other critical

54、 element of team work success is that all the team efforts are directed towards the same clear goals, the team goals. This relies heavily on good munication in the team and harmony in member relationships.In real life, team work success rarely happens by itself if there are no focused team building

55、efforts or activities. There is simply too much room for problems. For example, different personalities may build up conflicts. Or even worse, some people with similar personalities may start fighting for authority and dominance in certain areas of expertise. Even if the team goals are clear and acc

56、epted by everyone, there may be no team mitment to the group goals, or no consensus on the means of achieving those goals. There may be a lack of trust and openness which may block the critical munication and lead to loss of coordination in the individual efforts. This is why every team needs a good

57、 leader who is able to deal with all team work issues.1. Team building skills are not so critical if you are only an employee.正确答案是：F2. To form a high performance team, you need many important factors.正确答案是：F3. A good team should have a diversity of personalities.正确答案是：T4. Team work success is quite

58、 mon in practice.正确答案是：F5. To solve all the problems, you need a capable leader.正确答案是：T解析：1. 这是一道推断题。第一段的意思是，作为一名经理或企业家，团队建立技能对提升有效性至关重要；即使你并未担任管理或领导职位，对团队合作的较好理解也能让你成为一名更有效率的员工，从而赋予你在办公场所的额外优势。言下之意，即使只是个普通员工，团队建立技能也是相当重要的，所以选F。2. 这是一道细节题。第二段最后一句话表示建立一支高效的团队，有两个重要因素，所以“many important factors显然不对，所以选

59、F。3. 这是一道细节题。第三段第一句说明，团队有效性的第一个因素就是团队成员技能和个性的多样化，所以选T。4. 这是一道推理题。最后一段前两句说“实际生活中，如果没有重点的团队建立努力或活动的话，团队工作是很难单独成功的。这中间会出现很多问题。因此可以推断，在实践中，团队的成功并不普遍，所以选F。5. 这是一道细节题。文章最后一句话说“这就是为什么每个团队都需要一个能解决如此众多团队问题的好领导，所以选T。 Unit 6 Self-test题目1 How much of a problem meeting the budget? _.选择一项：A. The product should fi

60、nance itself B. Well, it seems that we underestimated the costs C. You only need a budget increase for the first order 解析：此题考核“表达可能性的交际用语。选项A表达“该产品可以自筹资金，选项B表达“看起来是低估了本钱，选项C表达“只需对首批订单增加预算。根据提问“应对预算的问题如何？，确定答语是查找相关问题，所以答案是B。正确答案是：Well, it seems that we underestimated the costs题目2 They want to make su

61、re youre paying taxes on the money you make. _ .选择一项：A. Were paying alright B. At least, our records for money in are very plete C. Thats something you can improve by talking to human resources 解析：此题考核“请求确认的交际用语。选项A表达“纳税没问题，选项B表达“入账记录很完整，选项C表达“可与人力资源部门沟通提高。根据前句“他们想确认你们对于赚的收入要纳税，答语应为“确认纳税有无问题，所以答案是A。正确答案是：Were paying alright题目3Did you get the financial records _ shape for your audit next month?选择一项：A. into B. in C. from 译文：下个月审计的财务记录你都理清了吗？