雅高集团绩效考核资料

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1、My Annual Interview我的年度评估for assessment,用于评估 performance 工作表现 and development 以及发展Family Name: 姓FAN 范First name:名 ACE 丹Interview date: 面试日期Date of the previous interview: 上次面试Position held:所在职位Human Resources ManagerSince (date): 开始(日期) November 1, 2008Hotel / Organisation:酒店Sofitel DG RL&GR Country

2、:国家 ChinaAssessors name:评估者姓名 Christophe GeoffroyPosition:职位 General ManagerMy position: 我的职位Head of Department / Assistant部门经理/助理Accor Hotels 雅高酒店I. Context of position exercised:职位描述A. Reminder of the scope of the position工作范围的补充和提醒For example, turnover, budget, number of staff, etc.:例如, 营业额, 预算,

3、员工数, 等.1. Plan for both property HR annual budget,including staff payroll,recruitment,benefit, training, staff welfare,staff canteen and staff dormitory etc.2. To creat an open and sharing working environment for all staff.3. To keep in good touch with Accor head office and sister hotels, and assist

4、 each other.B. Permanent contribution expected预期永久的贡献Permanent key responsibilities of the position in these areas下述职位的主要职责Performance and points to be improved改进之处Customers / SalesInternal customer relations / users客户/销售/内部客户的关系/用户Regarding the regional market and hotel situation, to offer support

5、to each department in terms of manpower, cooperation,training, staff development and staff relationship.Should be a much more mature advisor then to give proper suggestion once needed.Human resources / Management人力资源/ 管理Ensure each staff take initiative and accomplish their own job.Organize departme

6、ntal meeting regulary.Share as much Accor, hotel,guest and staff information as I could with staff.Try to conduct some training for them.Results / Management结果/ 管理New staff dormitory of 40 rooms was put into use.To be a group certified trainer on KTC and 2 subordinates were certified to be group tra

7、iner on KLE.Promote one supervisor to be assistant HRM and one to be Staff Canteen Chef.To improve some hotel policy in line with labor law.To improve staff benefit in terms of dormitory and canteen, etc.To do more supervision, check and follow up once delegate any job to subordinates.To pay more at

8、tention on details.Professional techniques(Technical quality of work)专业技能(工作质量)Get better understanding of China labor law and concerned laws through training and self-learning.To organize more cross exposure for concerned staff to improve their capability.Commitment to Accor Group Culture / Organis

9、ation / Interfaces对雅高集团文化/品牌/接触面的承诺Share the information of Accor with all staff in time, and cooperate in each activity with efficiency.To organize activities with more innovation so that all staff may understand Accor value better.- 02 -C. Major events of the year年内的重要事件Difficulties and opportunit

10、ies encountered所遇到的困难和机会New staff dormitory put into useAll beds moving and setting up was finished by HR especially dormitory staff, without headcount increase. But new dormitory was very popular with staff.Staff duty off and several other hotel policy all changed in line with labor lawNew to make

11、reasonable report to sugget to hotel management and finally was successful.Staff canteen chef was complained to do cheating and was dismissed.Need to deal with it more skillful. I am still not an experienced F&B person.New sofitel trainingTwo staff from training department were certified to be KLE t

12、raining, we finished on round of new sofitel presentation and need to do it again.Trainee and staff number reduced successfullyStaff turnover reduced successfullyD. Reminder of the objectives of the previous period对过去阶段目标的补充和提醒Results +/-结果 +/-E. Reminder of the means decided for the plan of action

13、for the previous period 过去阶段的工作计划的决定方法的补充和提醒Means途径方法Implemented Yes/No实施 是/否If not, why?如果未实施,为什么?Means implemented to improve the target objectives达到预期目标实施的方法(i.e.: management, training, etc.) (如:管理,培训等)Staff shower room and dormitory building A&B renovationNODue to owner side reason- 03 -II. Deci

14、sive criteria for success in the position of Head of Department / Assistant1 Representativeness Provides an example for the team and customers (presentation, behaviour, elocution, etc.), compatible with the brand image that the company wishes to convey. Underlines his/her pride in belonging to the o

15、rganisation.2 Welcome / Service spirit / Generosity As a host, he/she is primarily: available, warm, friendly, smiling, open. Anticipates the customers expressed and unexpressed expectations. Enjoys helping and pleasing. Remains modest. Recognises customers and personalises their welcome.3 Negotiati

16、ng skills Knows his/her product, market, location, Group and competition. Able to argue, sell or purchase to satisfy the customer and enhance loyalty towards ACCOR. Develops the sales attitude of his/her team. Works together with the sales teams or relevant specialists.4 Communication / openness Com

17、municates clearly and suitably according to the interlocutor (vertically and horizontally). Makes sure that information is received and properly understood. Is open and honest with his/her staff. Encourages them to express themselves.5 Team Co-ordination Ensures the recruitment and proper integratio

18、n of new staff. Sets the objectives of his/her staff (plan of action) in the context of their mission. Determines training needs (internal/external) and ensures follow-up. Delegates and makes each person responsible for their given tasks. Co-ordinates the team to ensure good cohesion. Assesses his/h

19、er staff and measures results. Expresses what is going well and what is not. Analyses variations and suggests solutions. Carries out assessment interviews with staff and participates in their career development.6 Leadership / Team spirit Charismatic, is a co-ordinator and leader but still remains at

20、tentive to others. Ensures that a good atmosphere and mutual assistance are maintained within his/her department and other departments. Is able to mobilise and guide energy. Is a communication channel between management and teams.- 04 -7 Innovation Is a source of proposal to develop tools, working m

21、ethods and the product. Is curious, suggests new ideas to ensure surprise (team and customer).8 Decision making / Autonomy Is the boss of his/her department. Decides on solutions for problems and situations, determines action in compliance with his/her area of autonomy and in co-operation with his/h

22、er first-line supervisor. Provides suitable initiatives and decisions, in emergency situations too.9 Tenacity / Determination Is persevering and resistant to stress so as to achieve the goal fixed. Shows permanent motivation to maintain impetus. Is demanding with himself/herself and his/her team. Is

23、 uncompromising over the quality of customer services. Sets own career objectives if he/she wishes to progress.10 Organisation Shows order, method and discipline. Develops and implements working procedures; monitors them. Defines and schedules department tasks according to priorities and monitors th

24、em. Is responsible for the productivity of his/her department.11 Adaptation Takes into account and respects all cultures and socio-cultural categories (teams and customers). Knows, understands and integrates corporate and environmental developments (product, customer mix, technologies, organisation)

25、. Capable of self-criticism and multi-competency to react according to events and persons. Copes with stressful situations through good self-control. 12 Capacity for analysis and perspective Knows and analyses his/her product, competition, market, regulations, results, economic environment and locat

26、ion policy. Knows his/her skills and those of his/her teams. Through his/her listening capacity, availability, openness and thought, provides a reliable diagnosis and objective to implement a suitable plan of action. Anticipates and manages each situation by priority.13 Corporate sense Is committed

27、to corporate policy, participates and implements his/her strategy through the group and his/her location, brand and unit. Optimises the profitability of his/her department and unit (cost management). Ensures compliance with working tools in his/her department and hotel. Co-ordinates corporate sense

28、among his/her staff.对部门经理/助理成功的决定性因素_7-创新* 能提供包括发展各种工具,工作方法途径和产品在内的各种建议* 有强烈的好奇心并能提出各种新的建议8-决策/自治* 是他/她部门的上司* 对各种问题和情况能作出决策,在其工作自主范围内同部门管理人员配合贯彻实施计划* 在各种紧急情况下作出适当的决策9-坚韧/决心* 能坚韧不懈地克服困难以完成既定的目标* 呈现并维持持久的工作推动力* 严格要求自己和团队成员* 在客户服务理念上坚持不懈* 制定事业的奋斗目标10-组织* 呈现命令,方法途径和规章制度* 发展和实施工作程序,并做好督导工作* 明确制定并督导部门的工作概

29、况* 负责他/她的部门的运作11- 适应* 能考虑所有社会文化背景概况(团队和客户)* 能熟悉了解及综合公司和环境的变迁发展(产品,客户,技术,组织)* 具备自我批评的能力并能处理各种不同的情况* 具备良好的自我调节能力12-分析观察力* 能了解和分析市场,竞争对手,市场,条例,经济环境和地方政策* 熟悉自己和团队成员的技能* 能根据其阅历,资历制定明确的奋斗目标并予以实施* 能预测和处理各种实际情况13-团体意识* 能贯彻执行公司政策,通过在集团,本地组织或单位中参与并执行战略战术* 对其部门和单位利益保持乐观(管理成本)* 确保服从他/她所在部门和酒店的工作工具1- 代表 * 在团队和客户

30、中提供良好的形象(外表,行为,口才)与公司所要传达的企业形象相一致* 显示其作为该集团一份子的自豪感2- 欢迎/服务精神/慷慨精神* 作为主人,他/她首先表现热情,友好,开放,随意.* 善于观察客户表达和未表达的要求* 乐于助人* 保持谦虚的态度* 让客户了解他是受欢迎的3-商谈能力* 熟悉其产品,市场,地点,团队和竞争对手* 能谈判,销售和采购以满足客户,提高他们对雅高集团的忠诚度.* 提高和发展团队成员的销售态度* 同销售队伍和相关的专家一起工作4- 交流/开放* 简单明了的进行沟通(縱向和横向)* 确保对所收到的信息完全明确* 对员工公开和诚实* 鼓励员工表现自我5- 团队合作* 确保招

31、聘,并使新员工较好地溶入团队* 为团队成员树立工作目标或计划* 决策制定培训的需要(内部/外部),并进一步跟进* 使每位员工对自己的工作负责* 与团队成员合作,确保凝聚力* 评估员工的表现,作出自我评价并分析差异提供解决途径* 参与员工自我评估并预测事业的发展进程6-领导能力/团队精神* 具有较好的合作,领导能力,但同时能对其他成员予以关心* 在其部门或团队中相互帮助,保持良好的气氛* 保持充沛的精力* 是管理层和下层沟通的桥梁Below are the 13 aptitudes and/or skills to be assessed which characterise the posit

32、ion.评估以下被评者13项智能或技能In relation to each of them, please indicate the level of the interviewee in the table below:请在表格中注明被评估者相应的水平Very Good - Good - To be improved - Insufficient (*) 非常好-好-有待改进-不好(*)Then link the different points together.然后连接不同注释点The interviewee and his/her first-line supervisor perf

33、orm the same operation separately (the curves will be superimposed during the interview)被评估者和他/她的一级主管分别完成相同的步骤 Analysis of decisive criteria for the success of the interviewee in his/her position被评估人所在职位的成功的决定性因素的分析(*)Very good:非常好Masters the subject and can be cited as an example 精通业务,并可引以为榜样Good:

34、好Suitable aptitude and is able to continue to improve 基本符合标准并在逐步提高To be improved:有待改进Is conscious of his/her weaknesses and is working to improve 已意识到不足之处并力求提高Insufficient:不足In this area, shows gaps which must be filled在相关领域内,离标准尚有距离Analysis andConception criteria分析和概念准则Execution Criteria合作标准Co-ordi

35、nation Criteria协调准则Customer Relational Criteria internal / external内部/外部客户关系准则13121110987654321- 05 -Corporate sense团体意识Capacity for analysis and perspective分析和观察力Adaptation适应能力Organisation组织Tenacity / Determination坚韧/决心Decision-making / Autonomy决策能力/自治Innovation创新Leadership / Team spirit领导能力/团队精神Te

36、am co-ordination团队合作Communication / Openness沟通/开放Negotiating skills谈判能力Welcome / Service spirit /Generosity欢迎/服务精神/慷慨Representativeness代表Very good非常好Good好To beImproved有待改进Insufficient不足Document labor par LABEILLE CONSEIL Paris MH- 05 - Your comments about your exchangeon the analysis of decisive cri

37、teria for success对成功的决定性因素的改进意见(To be filled in during the discussion)(在评估表中填写) Points of convergence on successes (Very good good): 成功的因素(非常好-好)What are they? Why?具体点?为什么?Team spirit, so that we could try our best to support each department and staff and be a good business partner, meanwhile, get m

38、utual trust and cooperation from them.Neutral, as a HR person, we need always to be neutral and objective, so that we could deal with any conflict fairly, in order to maximize hotel benefit. Points of convergence on areas to be improved (To be improved - Insufficient):待改进之处(有待改进-不足)What are they? Wh

39、y? 具体点?为什么?Innovation, the hotel has been 8 years old since per-opening, and I have been working here for more than 3 years, and most HR staff are very stable, meanwhile, we have many staff work in here for long time, so that we always need to conduct our work with innovation.Generosity, so that I c

40、ould make a nice and comfortable working and living environment for all staff. Points of divergence : 不足之处:(Especially where there is a 2 point gap, or between “To be improved” and“Good”)(特别指出两点不足之处或在”有待改进”和”好”之间)Leadership, As a department head, I need to showcase leadership both internally and ext

41、rnally, so that I could call on better cooperation, efficiency and respection.Negotiation, once I have any good suggestion and need to persuade the management or staff, I need to have very good negotiation skills or they wont even listen to me.- 06 -III. Your other skills你的其他技能Level of linguistic ab

42、ility:语言能力的等级Level of computer tool skills:电脑技术的等级Native language:母语Assess your level of ability from 1 to 10:从1到10等级评估你的能力Levels:等级 1/2 School 3/4 Occasionally used 5 Average - 学校- 偶尔使用5-平均 6/7 Good level 8/9 Fluent 10 Bilingual 6/7- 好 8/9-流利 10-天才 Languages :_Mandarine_ 语言_English_Cantonese _Asses

43、s your level of ability from 1 to 10 (10 being the highest):从1到10的等级评估你的水平(10为最高): Excel .PowerPoint .Other:PowerPoint .Word Messaging .III. Summary of performance in the position:工作中的整体表现Together, assess the level of performance linked to the achievement of objectives and decisive criteria for succ

44、ess (summary of elements I and II), integrating the context of the position, its environment, job resources and length of service in the position. 评估总体表现根据目标的成绩和成功的决定标准衡量(即使评估表的第一和第二部分的总结)结合被评估者职位的具体内容,环境,工作资源和在职服务期限加以综合评估ABCDEHas gone far beyond the required level of performance and/or strongly dev

45、eloped his/her position远远超过岗位要求并/或在岗位上有杰出的发展Has gone beyond the required level of performance and/or developed his/her position超过岗位要求并/或在岗位上有所发展Has achieved the performance required by his/her position取得岗位所要求的成绩Can still improve his/her level of performance to satisfy the requirements of his/her pos

46、ition可进一步努力以满足岗位需要Offers a level of performance below the requirements of his/her position低于岗位要求Interviewee and assessor comments:被评估者和评者的评论:- 07 -V. Objectives for the year to come and plan of action未来的目标及行动计划Linked to the development of results, decisive criteria for success and professional matur

47、ity.发展成果,成功和专业成熟的决定性标准 li au dveloppement de la maturit professionnelle des rsultats et des critres dterminants de russite(*)Moyens mettre en uvre pour amliorer les objectifs viss.Comment: (management, formation ou autres )Monitoring method指导方法Objectives targeted目标Plan of action计划(means to be implem

48、ented to achieve the target objectives)(以达到目标的方式)How: management, training or other如何:管理,培训或其他When /How / Who何时/如何/谁Measurement criteria衡量标准Expected Results期望结果Follow-upDate and by whom跟进日期和由谁做Staff headcount control and recruitmentStrictly control the staff headcount according to market situation a

49、nd hotel business, offer detailed data analysis to each department head and manaement.Meanwhile, to do efficient recruitment to support each department.Staff payroll and feedback from each departmentStaff salary should be in line with2008.ACEFANStaff DormitoryRenovate the staff dormitory building A&

50、B, Increase the computers in cyber bar and speed up the surfing,Arrange the staff to watch latest movies especially french ones in TV room twice each week,As plannedAll staff will enjoy a more comfortable living condition.ACE FANRuby WangAshia ZhangStaff canteenTo improve the quality and quantity ,

51、as well as service in the staff canteen through finding good quality and price supplier and staff training.Staff satisfactory survey70% staff satisfactionAce FanJames LuNew Sofitel ProjectThrough training, make all staff get the luxury concept of new Sofitel and devote themselves in this project. Ch

52、erry Zhou- 08 -VI. Progress perspectives进步步骤Only to be filled in if the interviewee wishes it.仅在被评估人愿意的情况下填Interviewees wishes in terms of progress被评估人进步的愿望Only to be filled in if the interviewee wishes it仅在被评估人愿意的前提下填写(Length of service in the position:( 在职服务期间) What type of position, when and wher

53、e?何种职位,何时和何地? Points favourable to his/her wishes:对他的/她的愿望有利的Constraints which may hinder accomplishment of his/her wishes: 对评估者发展和成绩有所限制和阻碍的: Languages, mobility, skills, etc.语言,灵活性,技能等- 09 -Preparing the future准备未来Reminder of training received over the last 3 years: 对最后三年接受培训的补充Accor coperate trai

54、ning KTCAccor coperate training Supervisory SkillsAccor coperate training Train the trainerAccor coperate training Certified trainer on KTCAccor coperate training KLENew labor law trainning conducted by labor bureauTraining considered by the interviewee and the assessor: 被评估者和评估者对培训的考虑Skills to be d

55、eveloped or acquired, timing, methods used, implementation and monitoring.发展或学习的技能,时间的使用方法,实施运用和指导Timing时间Leadership training of Accor coperate training2 daysCross exposure to sister hotelsAugust 1 weekInter hotel cross training or job rotation of F&B and Rooms.3 months of duty off time- 10 -VII - C

56、onclusions结果Of the interviewee:被评估人During the past 2008, Ifeel much more stressed while challenging. We achieved most of our 2008 goals, in terms of recruitment, training, staff dormitory, staff welfare staff canteen, etc. and changed our strategy and plans according to market and manaement requirem

57、ent in time, we coorperate with each department and get very good cooperation in return.Yet we still have a long way to go especially the staff canteen, staff relation, culture building and staff benefit, which hopefully we could find a way to improve in 2009.Signature签名Of the assessor: 评估人Signature

58、签名Following the interview, does the interviewee wish to have his/her assessment file sent to:评估后,被评估人希望他/她的评估表送至His/her 2nd-line supervisor : 他/她的二级主管YesNoHis/her Human Resources Manager :他/她的人事经理YesNoIf so, 2nd-line supervisors comments:如果是,二级主管的建议:Signature签名Once it has been filled in and signed, a copy of this ass