GE 供应商体系审核实用标准化

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1、wordGENERAL BUSINESS（总体营运）Organization and Management (组织与管理)Support Questions:1. Provide updated organization chart for your business 提供贵司的最新组织流程图2. Identify key staff members and responsibilities 确定关键成员和职责3. Outline responsibilities of key staff relative to operation objectives 概括关键成员的职责Scoring:1.

2、 Limited organization with roles of key players not clearly defined. pany would have difficulty supporting a new program start-up without significant staffing and/or plant and equipment expenditures.3. Organization appropriate for scope of current business. Roles are clearly defined and key players

3、have ability to lead pany to current objectives. pany has ability to grow, but would have to expand staff and facilities to acmodate. 5. Organization is currently staffed to handle additional business. Roles are clearly defined and top positions are staffed with leaders capable of successfully growi

4、ng the pany. pany is capable and willing to make expenditures to grow business. ments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Operational Goals （营运目标）Support Questions:1. What is your pany mission? Key measurements? 贵司的使命？关键措施？2. What are your current year business objectives

5、? 今年的业务目标？3. pare current year objectives to historical performance. 今年和以往历史成绩的比较4. Discuss business reinvestment. Give examples of domestic and international reinvestment.讨论商务再投资。举例国和国外的投资5. Discuss your long-term business strategy. 长期公司发展策略6. Are there any outstanding legal issues facing your pany

6、 that could potentially hamper your ability to supply product under quoted circumstances?是否有突出的政策针对贵司，从而能潜在妨碍贵司提供产品的能力Does your pany have a legal and policies pliance program?Is there any outstanding regulatory or safety plaints still pending? 是否有仍未解决的规定或安全隐患Scoring:1. Key measurements are neither d

7、efined nor municated beyond staff level. Individual roles and responsibilities not defined to include accountability for meeting objectives. Goals are limited to short term with little long term planning evident.3. Key measurements are defined and municated to all levels, and there is clear accounta

8、bility for all key measurements. Long and short term strategic planning is part of total business plan.5. Key measurements are defined in detail and municated and integrated into the work plan of each employee. Progress to goals is updated on regular basis to entire business. Strategic long term gro

9、wth is an important part of business plan.ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Industry （行业背景）Support Questions:1. Describe your major petencies. 描述主要能力2. Are offshore suppliers a factor in current or future sales? 可不用3. Where are your growth opportunities? 哪里有增长机会4.

10、 What are your plans to capitalize on these opportunities? 如何利用这些机会5. Market share, average annual growth rates over the past 5 years for your major products?市场分额，过去5年来主要产品的平均年增长率Scoring:1. Business positioned to maintain small share of total market or niche business, with little funding for plannin

11、g for future growth or acquisition. Current product offerings provide limited growth potential.2. Business is positioned well relative to others in industry, although they may not be one of the key suppliers within the industry. Product line offerings could provide opportunities for future growth po

12、tential.5. pany is clearly an industry leader and accounts for an above-average proportion of the total industry output. Product line offerings are innovative and varied enough to assure their market place leadership.ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Program Execu

13、tion （体系执行情况）Support Questions:1. What programs are currently underway in your facility? 在贵司目前采取哪些体系2. What was the last major program your pany pleted? How long did it take to plete?3. 最近完成的主要体系？花费多长时间来完成4. Are there any other major programs currently under consideration by your pany?5. 目前贵公司考虑进行哪些

14、其他的体系？4. Outline program management personnel and resources available for program implementation. 概要体系管理人员和执行体系的可利用资源Scoring:1. pany has not implemented a mid/major program in recent past. Resources would limit scope of any program undertaking. GEA would have to lend considerable resources to be ass

15、ured of successful implementation.3. pany has successfully implemented mid/major programs in recent past. Resources would limit Programs to small or mid-sized. GEA would require a detailed implementation plan along with corrective action program before business could be awarded.5. pany successfully

16、implements mid/major programs on a continuing basis. Resources are either available or could be obtained to assure successful execution of program. GEAs resource involvement would be limited primarily to program management interface.ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade

17、 _)Supplier/Customer Interface （供应商/客户情况）Support Questions:1. Who are your major customers? 主要客户2. Do your customers measure you? How? 客户如何评估贵司？3. Who are your major suppliers? 主要供应商？4. How do you measure them? 如何评审供应商5. Provide examples of current reports and performance measures (e.g., on-time shi

18、pments, availability by product). 就目前的报告和执行方式提供一些事例Scoring:1. pany works primarily through blanket orders and has minimal contact with customers and supplier base. Quality, delivery and/or other issues are generally reactively handled on case by case basis.3. pany employs a representative who, as th

19、e primary customer contact personally handles most quality, delivery or customer questions. The representative will involve his plan resources on an as needed basis. Customer/supplier relationships are recognized as being important and are handled in a professional and amiable manner.5. Customer sat

20、isfaction is a key operational objective and pany has systems in place to measure customer approval as well as supplier performance. pany has established programs that proactively address customer satisfaction as well as supplier performance.ments/Deficiencies:_(Suggested Category Weight _3_) (Suppl

21、ier Grade _)Pricing（价格）Support Questions:1. What percent of sales are international? 海外销售的比例？2. What are your plans for expanding into international markets?扩充国际市场的计划3. What petition do you see from international markets?从国际市场看，你们有何竞争力4. Are you willing to share your cost structure with your custome

22、rs?是否愿意与客户共享成本结构Do you have a formalized program for cost reduction and waste elimination? 是否有正式的体系，对于降低成本和消浪费Do you pass cost savings to your customers? 是否把成本积累转移给客户Describe deflation/cost savings history over the past few years.在过去一些年，描述成本节约历史。Scoring:1. pany petes primarily in local/regional mark

23、ets, or supplies a niche product. Little petition in this market.3. pany petes nationally for business, with some international markets served (mostly North American). Has ability to pete internationally, however, current infrastructure could not support a large export business.5. Customer base is w

24、orldwide due to ability to provide pricing petitive with anyone. Pricing has allowed them to develop a substantial international market base to plement domestic sales.ments/Deficiencies:_(Suggested Category Weight _3_) (Supplier Grade _)QUALITY质量Management Responsibility 管理职责Support Questions:1. Wha

25、t is the quality policy, how is it municated to ALL employees?公司的质量政策是什么？如何告知全体雇员？2. Do the shop floor operators have the freedom to stop production if a quality issue is suspected?怀疑质量事件发生时， 工场操作者们有无自由停止生产？3. Are all senior management personnel measured on the quality of the product?是否用产品质量评估所有高级管理

26、人员4. Are the goals appropriate for the business? Are they tough enough? Is there evidence of a vision?目标是否与业务相符。 是否太严？有何证据。5. What level of involvement does the management team have in dealing with quality issues? Is the Quality Manager expected to handle and resolve all issues?管理团队处理质量问题时涉及到哪一层？ 质量

27、经理是否被认为是要处理各解决所有问题。Scoring:1. Quality organization exists, but there is no evidence of authority, vision, or strong tie to total business measurements. 3. Appropriate quality goals in place, but munication and tracking of the goals is not thorough.5. There is clear evidence that well defined, effect

28、ive goals are in place and municated, and that the progress toward those goals is understood by all levels of employees. ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)（建议权重：）；（供应商等级：_）Documentation文件Support Questions:1. Is the quality manual plete and up to date? Is it access

29、ible to all employees and approved by upper management?质量手册完整及更新吗？是否为全体雇员所理解以及是否已被高层批准？2. Are there detailed quality instructions posted at the work stations in the appropriate language?是否有详细质量指引用合适的语言摆放在工位。3. What is the process for change control?更改控制的过程是怎样的？How are shop floor drawings controlled

30、and updated? Is there a master listing?工场图纸的控制和更新？有没有主要清单。Are specifications and control plans documented?参数和控制计划有没有文件化。Scoring:1. Documentation exists, but does not cover all areas and is not plete.3. Documentation exists for some, but not all areas, or is not plete.5. All documentation is plete an

31、d current, no nonconformity.ments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Quality Planning质量计划Support Questions:1. Are all new contracts reviewed prior to acceptance by appropriate personnel to ensure customer requirements are understood? 是否所有合同在被接受前都有合适的人员评审过并确定已明白客户的要求？2. D

32、o the reviews address supplier capability to meet customer requirements and resolution of non-capabilities?评审有没有含关于供应商能力能否满足客户要求？及无能力时的终止？3. Are critical processes identified and quality plans developed to ensure process capability to 6 Sigma requirements?有没有制定关键的过程定义和质量计划来保证过程能力满足西格码要求？Scoring:1. N

33、o procedure exists which applies to the quality system requirements or ability of supplier to meet customer needs. Many important personnel in sales, engineering, purchasing or other customer interfaces are unaware of or excluded from quality planning activities.3. Evidence exists that almost all cu

34、stomer requirements are defined, documented and receive capability assessment. Only one or two customer interfaces were unaware of some specifics of quality planning procedures. The shortings are not substantial in terms of capability assessment and have been corrected promptly. 5. All customer requ

35、irements are addressed with sound capability assessment. Corrective actions consistently investigate and improve contract review effectiveness to address non-pliance or customer plaints. Critical processes are 6 Sigma capable.ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Trac

36、eability/Inspection and Test追踪检验和测试Support Questions:1. Does the inspection and test plan include acceptance criteria, equipment, and documentation requirements?检验和测试计划有无包含接受标准，设备，以及文件化要求？2. Is ining material held until the required inspections/tests are pleted or necessary inspection/test reports a

37、re received and verified?是否拒收物料直至物料通过了要求的检验和测试或必要的文件已经被接受和已确认。3. Is material inspected and identified from raw material to finished product as required by the inspection and test plan?有没有按检验和测试计划对物料进行从原料到成品的验证和定义？4. Are traceability records kept from finished product to raw material? 有没有从成品到原料的追踪记录？

38、Scoring:1. Traceability exists only within production process, but not to raw material. No inspection and test plan exists. 3. Traceability exists from finished product to raw material, but no documented procedure exists. Inspection and test plan exists and a record of results/status acpanies materi

39、al throughout the production process. 5. Procedures are documented and maintained such that product can be traced from finished product to raw material. Specification and test plan exists (which includes acceptance criteria, equipment, and documentation) and a record of results/status acpanies mater

40、ial throughout the production process. ments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Process Control/Statistical Process Control过程控制统计过程控制Support Questions:1. Have procedures been established and maintained for monitoring the variation in processes?有没有确立和维护流程来监视过程偏差。Control P

41、lan:控制计划Which departments (finishing, sub-assembly, etc.)哪个部门（成品，半成品等）CTQ characteristics参数Who does monitoring谁监视？How often the characteristic is monitored (sample size / frequency) 监视参数的频率（抽样大小频率）Tools required（工具要求）Type of monitoring (SPC) 监视类型（）If out of control, what action to take失控时的行动。Date an

42、d latest revision日期最新版本3. Are appearance standards in place?有适当的外观标准？4. Have short term and long term capability studies been performed?有没有做长短期的能力分析？5. Are special cause variations in processes investigated and corrected?有没有在过程中调查和纠正特殊偏差原因？Scoring:1. Little or no evidence of process control. 3. Oper

43、ators understand and work to station instructions. 5. Procedures are documented and maintained such that product can be traced from finished product to raw material. Specification and test plan exists (which includes acceptance criteria, equipment, and documentation), and a record of results/status

44、acpanies material throughout the production process.ments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Metrology方法Support Questions:1. Is inspection, measurement, and test equipment capable of the required accuracy/precision (1/10 tolerance) and handled/stored to protect accuracy and fitness for use? 检验，测量，和测试仪器的精度是否达标（1/10公差），保存是否能保证精度和能够使用。2. What are the results of the repeatability & reproducibility (R&R) studies( 20%)? When are they performed?重复性和重复能力的试验结果？（&R） 30% ). 3. Inspection, measurement, and test equipment is capable of required accuracy/precision, is stored t