民航空乘英语6古柏优讲

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1、Unit 6 Unit 6 Special Situation Service CONTENTS PAGE 目录页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 44 Uni

2、t 6Special Situation ServiceLook at the picture about the fire extinguisher instructions, and then match the explanation with the steps.1a. Put out the safety pin1.b. Shake the fire extinguisher2 from side to side.c. Pick up the fire extinguisher.d. Aim nozzle3 at the basic of fire.e. Press the hand

3、le.321455 Unit 6Special Situation ServiceListen to the announcement when facing an emergency in flight, and then summarize the instructions when facing an emergency.2Ladies and gentlemen, This is an emergency. This is an emergency. Stay in your seats with your seat belts fastened. Remain calm and fo

4、llow these instructions. Pull down the oxygen mask. Pull down the oxygen mask. Put it over your nose and mouth immediately and breathe normally. Remain calm. Stay in your seats and pull a mask towards you. Place the mask over your mouth and nose like this and breathe normally, adjusting the hand to

5、secure it. Do make sure your own mask is fitted properly before helping anyone else.6 Unit 6Special Situation ServiceWhen facing an emergency, passengers should:Step 1: Stay in your seats.Step 2: Remain calm.Step 3: pull down the oxygen mask over your nose and mouthStep 4：breathe normallyStep 5：adju

6、st the hand to secure itStep 6：make sure your own maskStep 7：helping anyone else TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 48 Unit 6Special Situation ServiceListen to the announcements and fill in the blanks.1Short

7、AnnouncementsLadies and gentlemen, Attention, please. We are sorry to inform you that because of the _ weather conditions over the airport, our flight has been _. We will have to stay overnight1 at the airport. Please take your overnight articles2 with you as you leave the airport. Hand baggage may

8、be left on the board, but take valuables3 with you.Further4 _ will be given to you in the terminal building5. We _ for the inconvenience caused. Thank you for your understanding and cooperation.unfavorablecancelledinformationapologize9 Unit 6Special Situation ServiceLadies and gentlemen, May I have

9、your attention, please? We are sorry to inform you that we will be _ to Beijing Capital International Airport due to6 the thick haze7. We _ to land at the airport at 8:40 a.m. We apologize for any _. Your understanding is very much _.returningexpectinconvenienceappreciated10 Unit 6Special Situation

10、ServiceLadies and gentlemen, Attention please. A _ has _ in the cabin but we have _ to put it out. Please refrain from8 smoking and _. Passengers sitting near the fire source9 are requested to move away immediately. All the other passengers _ in your seats, please. Thank you.firebroken outmanagedkee

11、p calmremain11 Unit 6Special Situation ServiceLadies and gentlemen, Attention, please. We have met _. For your safety, please remain seated and keep your seat belt fastened. Please refrain from using the _ until the safety belt sign goes off. Cabin service will be _ during this period. We do apologi

12、ze for any inconvenience and appreciate your understanding. Thank you for your cooperation.turbulencelavatoriessuspended12 Unit 6Special Situation ServiceShort AnnouncementsOral practice. Discuss with your partner about the following questions.21. How would you make a cabin announcement when delayed

13、 departure happens due to the poor weather?2. When the aircraft has to return to the airport due to the poor visibility ahead, try to make another announcement according to announcement 2.3. What will you say when a fire has broken out in the cabin?13 Unit 6Special Situation ServiceListen to the ser

14、vice announcement and learn the following words and phrases.1Long Announcements Vocabulary Bandditching dtn.水上迫降remove rmuvvt.移动，迁移sharp padj.锋利的object bdktn.物体，实物heel hiln.后跟，鞋后跟attachment ttmntn.扣栓物，连接物denture dent(r)n.假牙，义齿14 Unit 6Special Situation Service Vocabulary Bandnecklace neklsn.项链earrin

15、g rn.耳环，耳饰necktie nektan.领带，领结cushion k()nn.垫子，起缓解作用之物inflate nfletvt.使充气，使膨胀15 Unit 6Special Situation ServiceOral practice. Discuss with your partner about the following questions.2Long Announcements1. Suppose you are the chief purser of the flight, how should you persuade the passengers to be sub

16、ject to your instructions before an emergency ditching?2. Why do you think the passengers should remove all the sharp objects before ditching?3. What are the instructions of preparations for ditching? TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and Writ

17、ingPart Part 3 3Part Part 4 417 Unit 6Special Situation Service. Listen to the dialogues and fill in the blanks.M:Madam, could you tell me how I inflate my _?CA:I suppose you didnt _ the life jacket _ just now, sir.M:Sorry, I didnt.CA:Never mind. You can inflate it by _ these tabs1 down or you can b

18、low2 into the mouthpiece3. Remember: dont inflate it in the cabin. Do you understand?M:Oh, I see. Thank you.CA:You are welcome.life jacketnotice1demonstrationpulling18 Unit 6Special Situation ServiceCA:Excuse me, madam. What would you like to drink? We have coffee, water, _, and Chinese tea.M:Nothin

19、g right now. Thank you. But could you please give me a medication for airsickness4? Im not feeling well.CA:Okay, Ill get something for you right away. Here are some motion sickness medication5 and a cup of water. Also, this cool towel might help you feel better.M:Thank you very much. Youre really he

20、lpful.CA:My pleasure. Youd better have a _ and sit still for a while. Youll be feeling better soon.M:Yes, I think so, too. But could you please get an _ bag for me? Im afraid I might be sick.CA:You can find one in the pocket of the seat in front of you.M:Oh yes, here it is.CA:If you need any more he

21、lp, please _ to ask me.M:Fine. Thank you again.orange juice2restairsicknessfeel free19 Unit 6Special Situation ServiceM:Excuse me, Im really annoyed6 at landing at an _. Why cant we land at Harbin Taiping International Airport? Ill have an important meeting tomorrow and my business partners are meet

22、ing me there.CA:We are extremely sorry for this unexpectedness7. We have just been informed that we can do nothing about it.M:Oh, thats too bad! If I cant go there on time, Ill be very _.CA:Im sorry for that. Please dont worry. Your partners will be informed of the situation at the airport.M:Could y

23、ou tell me something more about the _ in Harbin? CA:Of course. The captain told me that the runway8 has been _ about 3 inches of snow, and its impossible for the plane to land. So the airport has been closed.alternate airport3 regretfulweathercovered with20 Unit 6Special Situation ServiceM:When and

24、where will we land?CA:Well be landing at Dalian International Airport in about 45 minutes.M:Then how long will we stay at this airport?CA:Its hard to say. Well have to wait until the weather in Harbin has improved. There is a possibility that our plane will have to stay _ at this airport.M:Who will

25、arrange our accommodation here?CA:Dont worry. All passengers will be accommodated by our airline. Please follow our ground staffs instructions when you disembark9.M:OK. Thank you for answering my questions. Hope the weather in Harbin gets better soon.overnight321 Unit 6Special Situation Service. Ora

26、l practice. Read the dialogues and discuss with your partner about the following questions.1. If a passenger asks you how to inflate the life jacket or life vest, what should you do?2. If a passenger has airsickness, what can you do for him?3. How do you explain to the passengers when the plane has

27、to land at an alternate airport due to the bad weather?22 Unit 6Special Situation Service. Work in pairs. In all emergencies, cabin crew must give clear instructions, calm the passengers and act quickly. Work in pairs and discuss what would you say to the passengers during the emergency situations.S

28、ituation 1: A worried passenger whose wife has just fainted (不省人事的，昏厥的).Situation 2: A pregnant woman experiencing contractions (宫缩).Situation 3: A young boy is running on the aisle.Situation 4: A loud and noisy group is not taking the emergency instructions seriously.23 Unit 6Special Situation Serv

29、iceExpressions about Calming Down the Passengers* Please keep quiet.* Dont shout, speak normally.* Dont worry. Youll be fine.* Breathe slowly and deeply. Thats it.* Listen, stop.* Calm down now, please.* Dont be upset. Well take care of her.* Try to relax. Ill stay with you.* Keep quiet, please. You

30、 are disturbing others.* Listen carefully, please. These instructions are for you.* Wait until we land. TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 425 Unit 6Special Situation ServiceFirst-Aid KitThe first-aid kit is

31、used in situations when the injured passengers or crew members need emergency treatment to stop bleeding, bandage a cut and fix a limb. A well-stocked first-aid kit, kept within easy reach, is a necessary in the flight. Having supplies gathered ahead of time will help you handle an emergency at a mo

32、ments notice. The flowing items are included in the first-aid kit.Text 126 Unit 6Special Situation ServiceTriangular BandageThe triangular bandage takes up little space in a first-aid kitthe bandage, when wrapped in its package, is only about 3-inch-square. It can be used to sling an arm, wrap aroun

33、d a wrist injury and an injured head.Safety PinSafety pins are used primarily to hold and secure bandages.PBT Elastic BandageGauze rolls come in various lengths and sizes and can be wrapped around any wounds, and can also be used to hold a gauze pad in place.ScissorsScissors are very useful for cutt

34、ing gauze pads, for cutting adhesive tape, shoelaces, clothing and just about anything you can think of in an emergencyscissors are a must.27 Unit 6Special Situation ServiceTourniquetTourniquets are tight bands used to control bleeding by completely stopping the blood flow to a wound. Tourniquets wo

35、rk only on arm and leg injuries. Tourniquets are usually reserved for the worst bleeding to keep the victim from developing shock. Alcohol Pad/FilmAlcohol pads, as the disinfectant for INTACT skin or inanimate objects, can be used to clean the area around (not inside) a wound.Band-AidThe band-aids a

36、re the most common bandages to first-aid kits, used for any small wounds on a flat surface.28 Unit 6Special Situation ServiceLearn the words and expressions in the box and then complete the sentences with them. Change the form if necessary.1woundintactslingahead oftightvictimflexibletake up1. Blood

37、started out of his _.2. What a miracle! The infant who was rescued from underneath was _!3. The whole of my time is _ with trifles (琐事).4. What should you do if you think you have been a _ of fraud (欺诈，诈骗)?5. The wound should not be tied too _ to avoid blood circulation (血液循环).6. If you need an exte

38、nsion (延期), please tell me _ time.7. Leather (皮革) and rubber (纤维) are _, glass and iron are not.8. They _ up the boxes from the cellar (地窖).woundintacttaken upvictimtightaheadflexiblesling29 Unit 6Special Situation Service Read the text and choose the best answer.21. We can use _ to hold and secure

39、bandages.A. Safety pins.B. Tourniquets.C. Alcohol pads.D. Band-aids.2. Triangular bandages can be supplied to injuries in _.A. armB. wristC. headD. A, B and C3. Which item can be used to all wounds?A. Safety pins.B. PBT Elastic bandages.C. Alcohol pads.D. Triangular bandages.ADB30 Unit 6Special Situ

40、ation ServiceIt is very important for cabin attendants to have training about first aid. Do you know anything else about first aid? Talk with your partner and then write a passage.331 Unit 6Special Situation ServiceText 2TurbulenceIf you have been on a plane, the odds1 are that youve experienced2 so

41、me turbulence. Turbulence is that bumpy3, choppy4 sensation5 you feel as the plane hits a rough6 air pocket7. Turbulence can range from8 slight to severer9 bouncing10, pitching11 and rolling12.Even mild turbulence can shift13 objects in the overhead lockers and send drinks flying off tray tables. Se

42、vere turbulence can make walking difficult and send loose14 items flying about the cabin. You can be assured15 that the plane is built to withstand16 these conditions. However, severe turbulence can result in17 injuries.32 Unit 6Special Situation ServiceHere are some strategies18 to protect passenge

43、rs from the effects of turbulence:Always wear your seat belt when seated;Hold on19 the seat backs or overhead lockers when walking in the cabin;Listen to all safety announcements carefully and follow cabin attendants instructions;Remain calm if turbulence occurs20;Be careful when opening the overhea

44、d lockers flowing turbulence.33 Unit 6Special Situation Service Read the text again and answer the flowing questions.11. What is turbulence?_2. What kind of effects can be caused by turbulence?_3. What can passengers do to protect themselves from turbulence?_Turbulence is the bumpy and choppy sensat

45、ion you feel as the plane hits a rough air pocket which can range from slight to severer bouncing, pitching and rolling.It can shift objects in the overhead lockers and send drinks flying off tray tables. Severe turbulence can make walking difficult and send loose items flying about the cabin.Wear t

46、he seat belt, hold on the seat backs or overhead lockers when walking, listen to the safety announcements carefully and follow cabin attendants instructions, remain calm, and be careful when opening the overhead lockers.34 Unit 6Special Situation Service Work in pairs. Do you know any other strategies to protect passengers from turbulence except the content mentioned in the text? Talk with your partner and then state your conclusion to the class.2