评语大全之酒店服务评语

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1、酒店效劳评语【篇一：常用酒店效劳英语】 酒店常用英语口语语句 1自己要做什么事时，就使用may i . may i have your name, please? 请问尊姓大名 may i have your check-out time, please? 请问您什么时候结帐离开？ may i see your passport, please? 请让我看一下您的护照好吗？ may i know your nationality, please? 请问您的国籍是什么？ 2麻烦客人时，可使用couldyou . could you fill out the form, please? 请您填写这

2、张表格好吗？ could you write that down, please? 请您写下来好吗？ could you draft the fax, please? 请您写下 的草稿好吗？ could you hold the line, please? 请不要挂 好吗？ 3询问客人的喜好或是做什么时，可使用would you . would you like tea or coffee? 请问您要喝茶还是咖啡？ would you like to take a taxi? 请问您要搭计程车吗？ would you mind sitting here? 请问您介意坐在这里吗？ 4在提供建议协

3、助、征求意见时，可使用shall i . 或would you like me to do .? shall i draw the curtains? 请问需要我把窗帘拉上吗？ shall i draw you a map? 请问要我为您画一张地图吗？ shall i make the reservation for you? 请问要我为您安排预约吗？ 二、招呼语 good morning. (用于中午以前) good afternoon. (用于中午至下午六点以前) good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： good morning, sir. ar

4、e you checking-out? 早上好，先生，请问您要退房吗？ good afternoon, sir. welcome toli jia hotel. 中午好，先生，欢送光临丽嘉酒店。 good evening, ms. may i help you? 晚上好，小姐，请问我能为您效劳吗？ 后面也可以接上自己酒店名称、部门名称，如：good morning, sir. this is the front desk. may i help you? 早上好，先生。这里是效劳台，请问您需要效劳吗？ 三、答复 1一般性的答复 i see, sir. 我明白了，先生。 certainly, s

5、ir.好的，先生。 2请对方再等一会儿 just a moment, please. 请稍等。 thank you for waiting. 您久等了，先生。 i am very sorry to have kept youwaiting. 很抱歉让您久等了。 could you wait a little longer, please? 3要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“no.，要委婉一些。 i am afraid i cant do that. 不好意思，我恐怕没方法那样做。 excuse me, sir. please let me pass. 不好意思，先生

6、，麻烦让我过一下。 4抱歉 如果是自己的错就说“i am sorry.如果是公司的错，就说：“we are sorry.。 i am very sorry for the delay. 很抱歉延误了时间。 i am very sorry for the inconvenience. 很抱歉造成您的不便。 i would like to apologize for the mistake. 为这个错误我深致歉意。 5客人对自己说“thank you.时答复 you are welcome. 不客气。 thank you, sir. 谢谢您，先生。 thank you very much. 非常感

7、谢您。 6交给客人某些东西时，可以说 here you are. 您要的东西在这里。 here is your room key. 这是您的房间钥匙。 here it is. 这是您的东西。7当客人准备离开时，可以说： have a nice day. 祝您有美好的一天。 please enjoy your stay 祝您住宿愉快。 we hope to see you again soon. 希望不久能再次见到您。 thank you for staying with us. 谢谢光临。 8当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说yes,yes.如果听不懂事，要

8、向客人提出疑问，或是先向对方说“just a moment, please., 然后请求他人协助。 pardon? 对不起？ pardon me? 对不起？ i beg your pardon? 对不起请再说一遍好吗？ could you repeat that, please? 请您重复一遍好吗？ 酒店客房效劳英语 1welcome to our hotel. 欢送光临我们饭店。 2im always at your service,sir/madam. 我随时为您效劳，先生/小姐。 3after you, madam. 小姐，您先请。 4i hope im not disturbing y

9、ou. good night. 但愿我没有打搅您，晚安。 5when would you like me to make-up/tidy your room, sir? 您需要我什么时间来我为您整理房间，先生？ 6housekeeping. may i come in? 客房效劳员。我可以进来吗？ 7please leave your laundry in the laundry bag. 请把要洗的衣服放在洗衣袋中。8i hope im not disturbing you. 我希望没有打搅您。 9one moment, madam. ill bring it to you right aw

10、ay. 等一会，夫人。我马上送来。 10 i will call the electrician right now. 我现在给您请电工。 11turn-down service. 夜床效劳。 12im glad to serve you . 很快乐为您效劳。 13please send someone to pick up my laundry. 请派人来取我的衣服。 14may i tidy your room now? 我现在可以整理您的房间了吗？ 15do you have any laundry? 您有衣服要洗吗？ 16thank you, but we cant accept it

11、. 谢谢您，但是我不能接受。 17may i know your name and room number please. 请告诉我您的名字和房号。 18is there anything else i can do for you, sir/madam? 请问我还能为您做些什么？ 19would you like express service or normal service for your clothes? 您要快洗效劳还是普洗效劳？ 20ill be with you in a moment, sir/madam. 先生/太太，我一会儿就来 21this pillowcase is

12、 too dirty.could you change another one for me ? 这个枕套太脏了，换一个好么？22im here to change the sheets and pillowcases. 我马上调换床单和枕套。 23ill bring you some towels immediately. 我马上给您拿几条毛巾来。 24. our technician will come andcheck it right away . 修理工马上会来检查。 25. please give me a piece of soap . 请给我一块香皂。 26. ill do i

13、t right away . 我马上去办。 27.would you pleases give me some envelopes and writing paper? 请给我一些信纸和信封好吗? 28.good morning ,sir. i come to pick up your laundry. 早上好,先生.我来取您要洗的衣服 29.would you please fill in the laundry list? 请您填一下洗衣单好吗? 30.heres your laundry , madam. 小姐,这是您要洗的衣服 31.please check your clothes

14、after being washed. 衣服洗好后请您检查一下 32.this is your bill, please sing your name .thank you. 麻烦您签单,谢谢 33can (may)i go through, please? 请让我过去好吗 34.ill show you the way myself. 我亲自带您去 35.here you are ,sir. 给您,先生 36.do you want to enjoy your breakfast in the room?【篇二：酒店效劳英语 初级】 part one hotel courteous engl

15、ish 酒店礼貌用语 unit one welcome to our hotel! 第一单元 欢送光临我们的酒店！ part 3words and phrases词汇与短语 good adj. 不错的；好的 morning n. 早晨；上午 sir n. 先生 welcome v. 欢送光临 ourpron. 我们的 hotel n. 旅馆；酒店 afternoon n. 下午；午后 mary n. 玛丽女子名 help n. 帮助 youpron. 你；你们 no adv.(用以表示否认的答复)不，不是，没有 thank v./n. 感谢 tom n. 汤姆男子名 bellboyn. 门童

16、glad adj. 快乐的 serve vt. 为效劳 thank you 谢谢您。 evening n.黄昏；晚上 madamn. 女士、夫人、太太、小姐 nice adj. 好的；美好的 seevt. 看见；看到 again adv. 再；再一次 mepron.我 tooadv. 也 mrs. n. 太太；夫人 black n. 布莱克姓氏 please vt. 请 enjoy vt. 享受；喜爱 stay vi. 停留；暂住 night n. 夜；晚上 mr.n. 先生 sleep n. 睡眠；睡觉 part 5 exercises课后练习 1. read the following s

17、entences.朗读以下句子。 1 good morning, sir. welcome to our hotel. 2 good afternoon, madam. may i help you? 3 good evening, mr. black. nice to see you again in our hotel. 4 good night. have a good sleep. 5 please enjoy your stay in our hotel.2. listen to the short dialogues and fill in the blanks.听以下对话填空。

18、dialogue 1 staff: good morning, sir._ guest: good morning. dialogue 2 staff: good morning, sir._ guest: id like to pay the pill结账. dialogue 3 staff: good morning, mr. black._ guest: me too. thank you. dialogue 4 staff: nice to meet you, mr. black._ guest: thank you. dialogue 5 staff: good evening, m

19、rs. black._ guest: thank you. dialogue 6 staff: good night, mr. black._ guest: thank you. good night. 3. translate the following sentences.翻译以下句子。 1 早上好，先生。欢送光临。 2 早上好，女士。我叫汤姆，我是门童，很快乐为您效劳。 3 下午好，先生。我是玛丽，我能为您效劳吗？ 4 下午好，女士。很快乐见到您。 5 6 7 8 nice to see you, mr. black. im glad to serve you, mrs. black.

20、nice to see you again in our hotel. please enjoy your stay with us. unit two may i help you? 第二单元 我能为您效劳吗？ part 3words and phrases词汇与短语 sunshine n. 阳光 sunshine hotel 阳光酒店 callv. 打 from prep. 从；由 want vt.要；想要 book vt.预订 room n.房间 howadv. 怎样；怎么 needv.需要 taxin. 出租车 what pron. 什么 is vi.是there adv. 与动词be

21、连用有 there is/are有 anything pron.用于疑问句什么东西，什么事情 extra adj. 另外的；额外的 bedn. 床 an extra bed 一张加床 kid n.小孩；孩子 part 5 exercises课后练习 1. read the following sentences.朗读以下句子。 1good morning, sir. may i help you? 2good afternoon, madam. how may i help you? 3welcome to our hotel. can i help you? 4nice to see you

22、, mr. black. what can i do for you? 2. listen to the short dialogues and fill in the blanks.听以下对话填空。 dialogue 1 staff: good morning, helen海伦._ guest: wheres the coffee shop咖啡厅？ staff: its over there on your right在右手边. dialogue 2 staff: good morning._ guest: i need a taxi. dialogue 3 staff: good afte

23、rnoon, madam._ guest: i want to call my friend朋友. staff: certainly当然可以，madam. dialogue 4 staff: front desk总台，li hongs speaking我是李红._ guest: can i change my room换房间？ staff: certainly, sir. 3. translate the following sentences.翻译以下句子。 1早上好，先生。能为您效劳吗？ 2下午好，女士。能为您效劳吗？ 3布莱克先生，我能为您效劳吗？ 4布莱克夫人，能为您效劳吗？ 5may

24、 i help you, sir? 6how may i help you, madam? 7what can i do for you, sir and madam? 8if如果you want to book a room, i can help you. unit three could you sign your name here? 第三单元 请您在这里签名！ part 3words and phrases词汇与短语 knowvt. 知道；了解；懂得 your pron. 你的；你们的name n. 名字；姓名；名称 rose n.女子名露丝 have a look at看一看 pa

25、ssport n. 护照 here adv.这里；在这里；向这里 here it is 给您。 sign v. 签名 sign your name 签上您的姓名 show vt. 出示 room card房卡 open v. 翻开 window n. 窗户 go ahead.行/好的。 mind v. 介意 clean v. 清扫 now adv. 现在，目前，此刻 not at all.别客气/不用谢。 part 5 exercises课后练习 1. read the following sentences.朗读以下句子。 1may i know your name, please? 2ca

26、n i have a look at your passport, sir? 3would you please sign your name here, sir? 4please show me your card, madam. 2. listen to the short dialogues and fill in the blanks.听以下对话填空。 dialogue 1 staff: may i _? dialogue 2 staff: _, sir? guest: here it is. dialogue 3 staff: shall i _? guest: thank you.

27、 dialogue 4 staff: _to try some steak牛排？ guest: yes, of course当然可以. dialogue 5 staff: would you like me_ it now? guest: good idea.好主意 dialogue 6 staff: _, please let me know. guest: sure. dialogue 7 staff: do you mind_?guest: no, not at all. 3. translate the following sentences.翻译以下句子。 1请问您叫什么名字？ 2请

28、您在这里签名。 3我能看一下您的护照吗？ 4我能为您翻开窗户吗？ 5may i know your room number房号？ 6would you like me to fill in the form填写表格？ 7shall i open the door门for you? 8please show me your room card. unit four ill put you though at once. 第四单元 我立刻为您接通 。 part 3words and phrases词汇与短语 tablen. 桌子；餐台；台 put through接通 at once 立刻；马上 o

29、peratorn. 接线员；话务员 speak v. 说话；讲话 where adv.在哪里；往哪里；从哪里 sorry adj.抱歉；对不起 hearv. 听见；听 loudadv. 大声地；响亮地 a bit louder大点声 talkv. 讲话；谈话；演讲 talk to和讲话 linen. 线 busy adj. 忙碌的；繁忙的 try v. 尝试 later adv. 较晚地；更晚地 hold on.请稍等。/ 别挂。 leave v. 留给 messagen. 口信；信息；消息 leave a message留言 make v, 作出某种举动 outsideadj. 外面的；外部

30、的 make a call 打 make an outside call打外线 number n. 号码 friend n. 朋友 dial v. 拨 号码 before prep.在以前 firstadv. 首次；最初 thenadv. 然后；接着【篇三：酒店常用效劳英语100句】 酒店常用效劳英语100句 公共篇 1、thats all right./it doesnt matter./no matter. / thats ok! 没关系。 2、thats a great idea!/good idea! /great idea! 好主意！ 3、its my pleasure. / my

31、pleasure. /you are welcome. / not at all. /always at your service. /dont mention it.不用谢。 4、see you tomorrow./see you. / bye-bye! /bye! /good bye! 明天见 /再见。 5、just a moment, please. /one moment ,please.请稍等. 6、congratulations! /well done! 祝贺你! 7、i will do my best! /i will try my best! 我会尽力的！ 8、may i he

32、lp you? / what can i do for you? /is there anything i can do for you? 需要我为您效劳吗？ 9、 ill fix you up我会帮你打点的。 10、ill be back soon/ill be right back. 我马上回来。 11、im sorry/please forgive me？请你原谅。 12、how do you do? /nice to meet you./ im glad to meet you.很快乐见到你。 13、nice to meet you，too./ glad to meet you，too

33、. 我也很快乐见到你。 14、here is my card. 这是我的名片。 15、have a good rest. 祝您休息好！ 16、i dont think so. 我不这样认为。 17、of course./certainly, sir /madam. 当然可以，先生/女士。 18、whats the trouble/matter, sir /madam? 您怎么啦?先生/女士。 19、how do you like it? /how do you think about it？您觉得怎么样？ 20、i need your help. 我需要你的帮助。 21、you look gr

34、eat!/you look excellent! 你看上去棒极了！ 22、glad to be of service. /im happy i was able to help.很快乐为您效劳。 23、welcome to our hotel！欢送下榻我们酒店. 24、thank you for your coming. 谢谢您的光临。 25、i beg your pardon?/pardon？ 请您再说一遍好吗？ 26、today is a great/nice day. 今天是个好日子。 27、have a good time! 祝你们玩得愉快! 28、im very proud of y

35、ou.我为你感到自豪。 29、take care of yourself. 照顾好你自己。 30、may i have your name, please?请问您贵姓？ 31、i have heard so much about you. 久仰大名。 32、shall i call a bellman?需要我叫效劳生过来吗？ 33、go straight and turn rightleftat the first crossing. 直走，在第一个路口右左转。 34、its a pleasure working with you.与您合作很愉快。 35、how long would you

36、like to stay？要停留多久？ 36、please enjoy your stay. 祝您住得愉快。 37、watch your step! / mind your step! 请走好！ 38、welcome to sovereign hotel. 欢送光临君豪酒店。39、im always at your service, sir /madam.随时为你效劳,先生/小姐。 40、im sorry to have kept you waiting .对不起，让您久等了。 41、i am very sorry for the mistake. 很抱歉弄错了。 42、it is nice

37、to see you again.很快乐再次见到您。 43、sorry to bother /have bothered you.抱歉，打搅一下。 44、please dont smoke here. 请不要在这里抽烟。 45、im looking forward to seeing you. 我期望见到您。 46、please dont leave anything behind.请不要遗忘您的东西。 47、i will take you there, sir. this way, please. /follow me，please. 我带您去，这边请. 48、ill soon have s

38、omething arranged for you. 我尽快为您作些安排。 餐饮篇 49、welcome to our chinese restaurant.欢送来中餐厅。 50、here is the menu. 给你菜谱。 51、how many people are there in your party? 请问您几位呢? 52、may i take your order now?现在给您点菜好吗？ 53、do your enjoy your meal?/do you satisfied with your meal? 请问您用餐满意吗？ 54、please enjoy your bre

39、akfast , sir /madam? 请用早餐，先生/女士。 55、what do you prefer /what would you like to drink ,tea or coffee? 你喜欢喝点什么? 茶还是咖啡? 56、what time are you closing? / whats your closing time? 你们什么时候结束营业? 57、shall i make the reservation for you? 要我替您订房间吗？ 58、the western restaurant is on the first floor, sir /madam. 西餐

40、厅在1楼，先生/女士。 59、id like to reserve a private room for this evening.我想今晚预定一个包房。 60、good evening, sir /madam .here is the dinner menu. 先生/女士，晚上好。这是晚餐的菜单。 61、good afternoon. may i help you with your order? 下午好。请问需要我为您点菜吗？ 62、would you like anything else ,sir/madam?请问还要别的东西吗？先生/夫人。 63、id like to book a t

41、able for 6 for tomorrow evening. 我想定一张明天晚上的六人餐桌。 64、excuse me, your dish is ready .would you mind serving now? 您的菜已经准备好了，请问现在可以上菜了吗？ 65、may i take the plate away?我可以把这个盘子撤走吗？ 66、do you need more beerwine/alcohol、drink?/ shall i fresh your beerwine/alcohol/drink? 我给您加点酒好吗？ 房务篇 67、the telephone number

42、 of our hotel is 0759-2128888. 我们酒店的 号码是0759-2128888。68、what kind of room would you like? 您要哪类房间? 69、would you please sign here? 请在这儿签名好吗? 70、could you hold the line, please?/hold on, please! 请不要挂断 ！ 71、the service guide is on the desk. 效劳指南在桌面上。 72、room service, may i come in? 送餐效劳，我可以进来吗? 73、how w

43、ould you like to settle your bill? 您想用什么方式付账？ 74、may i have your telephone number? 你能告诉我你的 号码吗？ 75、good evening. have you got a reservation? 晚上好。请问您有预定吗？ 76、when would you like to be waken up, sir?先生，您想要什么时候叫醒呢？ 77、sorry ,miss. pets are not allowed to enter our hotel. 很抱歉，女士。宠物不许带进酒店。 78、im the rece

44、ptionist here, welcome to our hotel. 我是这儿的接待员，欢送来到我们酒店。 79、my name is irene, im the housekeeping department waiter. 我的名字是艾琳，我是管家部效劳员。 附属篇 80、is this your first time to zhanjiang, sir?先生，这是您第一次来湛江吗？ 81、ill take care of this right now. /ill deal with it immediately. / ill attend to it right away.我马上来处

45、理。 82、get me your manager!把你们经理找来！ 83、im sorry to hear that.很遗憾听到这样的事情。 84、youd better go to see a doctor.您最好去看一下医生。 85、shall i call a doctor for you? 需要我为您叫医生吗? 86、could you call a taxi for me?你能帮我叫一辆出租车吗？ 87、how about the temperature of the water?游泳池水温是多少？ 88、i ll report it to our manager.我会向我们经理报

46、告这件事情。 90、sorry, sir. the parking lot is full.对不起，先生。停车场已经满了。 91、excuse me, where is the restroom?对不起，请问洗手间在哪里？ 92、ill let you know later ,will that be all right?我迟一些告诉您，可以吗？ 93、here is a brochure explaining hotel services.这儿有说明酒店效劳的手册。 94、good morning. could you photocopy this for me? 早上好。能帮我复印这吗？

47、95、could you tell me where the downtown shopping center is? 请问市区购物中心在哪里？ 96、please show me your passport or some other identification. 请出示您的护照或者其他证件。 97、could you put me through to human resources department ,please? 请帮我接通人力资源部的 好吗？ 98、welcome to the fitness center. whats the number of your locker, please? 欢送来到健身中心。请问您的存衣柜钥匙号码？ 99、i have a terrible headache. can you bring something for it? 我头疼得厉害，可不可以帮我拿点头痛药来吗？ 100、excuse me, sir. parking is not allowed here, you have to park over there. 打搅一下，先生。这里不能停车，您可以停到那边去。