纠正和预防措施程序中英文版本

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1、Ref.:Lan guage:En g/ChiVersio n:A0PROCEDURE程序文件Corrective and Preve ntive Actio ns Man ageme ntProcedure纠正和预防措施程序Page:Status:1/7Only the version available on the shared directory can be considered as valid.This document remains the confidentiality property of QF and is unauthorised for copyright.关键字

2、 Key words:纟片正 /预防 corrective/preventive姓名Name职位 Position签名Sign日期Date编写Author审核 Reviewers批准 Approval分发Diff usion人事部HR品质部QA船务部SH生产部PRO.采购部PUR.财务部FA.开发部PD.货仓部WH.管代M.R.总经理GM接收人Applicable to版本号Version日期Date修订描述Modification description修订人ByA02010-01-14无/目的 OBJECTIVE2范围SCOPE2职责 RESPONSIBILITY2正文 PROCEDURA

3、L ELEMENTS2流程 FLOW CHART3任务描述 TASKS DESCRIPTION4参考文件 REFERENCE DOCUMENTS6记录 RECORDS7定义与缩写 DEFINITIONS/ ABBREVIATIONS7Ref.:Lan guage:Eng/ChiVersio n:A0Page:2/7Status:PROCEDURE程序文件Corrective and Preve ntive Actio ns Man ageme ntProcedure纠正和预防措施程序Objective 目的To en sure con ti nually improve the effecti

4、ve ness of the quality man ageme nt system through the use of corrective and preve ntive acti ons.利用纠正与预防措施，确保持续改进质量管理体系和环境管理体系的有效性。Scope 范围Applied to the corrective , correcti on acti on and con ti nual improveme nt.适用于纠正、预防和持续改进。Responsibility 职责It is the responsibility of the related departments

5、to implement the corrective and preventive action in complia nce with this procedure.相关部门负责按照此程序实施纠正与预防措施。Procedural Elements 正文Flow chart 流程Ref.:Lan guage:Eng/ChiVersio n:A0Page:3/7Status:PROCEDURE程序文件Corrective and Preve ntive Actio ns Man ageme ntProcedure纠正和预防措施程序纠正和预防措施Flow chart /流程Responsible

6、 /责任者Description /相关说明Records /记录YEffectiveness ?效果确认Department concerned相关部门Department concerned 相关部门Responsible Department 责任部门Responsible Department or improvement team 责任部门/改善小组1011approve核准Implement actions 对策实施Effectiveness maintainstandardization ）效果维持（标准化）M.R. Review管理层审查包含改进的机会Including Opp

7、ortunities forImprovement产品不合格, 统性缺失Quality abnormitynotice品质异常联络单Form PR 006 001CAR Report 不符合报告（环境管理）Form PR 005 004Manager of Responsible Department责任部门经理/主管Department concerned 相关部门QADepartment concerned相关部门Management representative 管理者代表Supplier failure report供货商不良反 馈通知单Form_PR_006_002 -Correct

8、ive and preve ntive acti onsRef.:Lan guage:Eng/ChiVersio n:A0Page:4/7Status:PROCEDURE程序文件Corrective and Preve ntive Actio ns Man ageme ntProcedure纠正和预防措施程序Tasks description 任务描述Task 1 任务 1: Detect Non-conformity and Opportunities for Improvement /发现不合格以及潜在的改进机会Noncon formity could be detected in fol

9、lowi ng procedure/不合格可能通过以下的过程发现：In spection and test ing performed by QC Departme nt/QC部门针对质量的检验和测试；In specti on by HR dept. focus on environmen tal man ageme nt.人事部针对环境管理的检查Management system audit including 1st,2nd ,3rd party audit / 管理体系审核(包括外审和内审)；In ter nal commu ni cati on/内部沟通External commu n

10、icatio n, which in cludes customer complai nts, customer return. Compla in andsuggestion from in terested party /外部沟通，包括客户投诉，退货。环境管理的相关方的投诉和建议。Customer satisfaction an alysis顾客满意度的分析。KPI un der target KPI超标Supplier audit activities 供应商审核Regulati on complia nee evaluati on合规性评价Others其它Review No n-co

11、nformity/ 评审不合格Departme nt con cer ned shall review the noncon formity with related departme nt(s) or supplier(s)to determi ne followi ng items/相关部门应与关联部门或供应商评审不合格以确定以下内容：Severity of the noncon formity/严重程度；Cause of the noncon formity/不合格原因；Corrective acti on to take, which shall be appropriate to t

12、he effects of the noncon formity/要采取的纠正行动(应与不合格的影响程度相适应)；Departme nt(s) or supplier(s) resp on sible for the Corrective actio n/负责纠正行动的部门或供应商；Target date of the corrective acti on/ 纠正行动的计划日期Task 2任务 2： Notice通知All quality nonconforming no tice shall be in formed to QA departme nt for effective ness

13、follow-up.Ref.:Lan guage:Eng/ChiVersio n:A0Page:5/7Status:PROCEDURE程序文件Corrective and Preve ntive Actio ns Man ageme ntProcedure纠正和预防措施程序All environmen tai nonconforming no tice shall be in formed to HR departme nt for effective ness followup.为了效果的跟进，所有针对质量的不合格通知单都应通知到品质部。为了效果的跟进，所有针对环境管理的不合格通知单都应通知

14、到人事部。The departme nt co n cer ned shall issuequality abno rmity no ticeNon conformity report ” Forn(foren viro nmen tal man ageme nt system)or “ Supplier Failure Report ” to in form related departme nt(s) orsupplier(s), which shall be filled in lan guage for easy un dersta nding of the addressee.相关部

15、门应发行品质异常联络单Form_PR_006_001 或不符合报告Form_PR_005_004 或运行检查记录(环境)或供应商不良反馈通知单Form_PR_006_002通知相关部门或供应商，该表的填写应使用收件人易于理解的语言。quality abno rmity no tice“ should be issued for quality noncon formity to record the impleme ntati onstatus for corrective and prev entive actions.nonconformity report ” should be iss

16、ued for managementnonconformity. Supplier Failure Report ” will be issued to suppliers for all nonconformity.质量体系：产品品质的不合格采用品质异常联络单Form_PR_006_001 记录所采取的纠正和预防措施实施情况，审核的不合格使用不符合报告Form_PR_005_004 记录不符合的纠正和预防措施实施情况。供应商的不合格都发供应商不良反馈通知单Form_PR_006_002 。环境体系：运行检查产生的不合格，直接将检查结果通知相关部门进行纠正预防措施，人事部负责验证 纠正预防措施

17、结果。外部投诉、建议或审核的不合格使用不符合报告Form_PR_005_004 记录不符合的纠正和预防措施实施情况。Task 3/4/5/6/7/ 任务 3/4/5/6/7 :Root cause an alysis and acti ons determ in ati on原因分析和对策确定Resp on sible departme nt shall an alyze root cause for the noncon formity and put forward the corrective and preventive actions. Improvement team can be established if the root cause or corrective and preventive actions is not clear and can not be investigated by the department itself.责任部门要分析不合格原因并提岀纠正和预防措施。如果原因或纠正和预防措施不清晰并不能由其部门 独自完成调查时，可成立改善小组。Task 8 / 任务 8: Implementation to corrective actions and preventive actions /纟片正和预防行动实施