毕博上海银行咨询TobeDeliverables Chap6K

《毕博上海银行咨询TobeDeliverables Chap6K》由会员分享，可在线阅读，更多相关《毕博上海银行咨询TobeDeliverables Chap6K（7页珍藏版）》请在装配图网上搜索。

1、kpmgHanvit Bank209Confidential to Hanvit Bank CRMS ProjectTable of Contents1Executive Summary2Background & Overview3Commercial CRMS “To Be” Process Model, Design Requirements & Work-Plan4Retail CRMS: Objectives, “To Be” Components, Process Improvements & Work-Plan5Commercial & Retail CRMS Process Im

2、provements6Plan Sign-Off & Next Steps 7Appendices 1. 2. 3. CRMS “To Be” , , 4. CRMS : , “To Be” 5. CRMS 6. , 7. kpmgHanvit Bank210Confidential to Hanvit Bank CRMS Project6.1 Overview:nThis chapter summarizes next steps & outlines the issues related to achieving organizational buy-in for the design c

3、hanges required for CRMSnKey decisions required by the Bank are also reviewednTactical next steps over the next two weeks to “jump start” phase II are also describedImplementation Requirements: Overview 6.1 * CRMS * * 2 2 kpmgHanvit Bank211Confidential to Hanvit Bank CRMS Project6.2 Implementation R

4、equirements: Achieving Buy-Inn Successful implementation of CRMS requires a number of key steps to achieve buy-in at multiple levels within the organization: Communication of the program to internal audiences is keynSenior management buy-in requirements: Agreement at the conceptual level of solution

5、s & benefits Allocation of resources beyond the CRMS task force to support implementation requirements - most importantly for systems developmentnMiddle management buy-in requirements: Applicability of combining “best practice” solutions with current banking practices in Korea Feasibility of solutio

6、ns within the aggressive time frames Commitment of resourcesnAll effected staff must be able to recognize tangible benefits at their activity levels & user input must be documented to drive detailed design requirementsImplementation Requirements 6.2 : * CRMS . - * - - CRMS - * - - - * , input . kpmg

7、Hanvit Bank212Confidential to Hanvit Bank CRMS Project6.3 Key CRMS Project Decisions: By Hanvit BanknThis section highlights the key decisions that the Bank must make to support the success of the CRMS projectnThese key decisions stem from a combination of project dependencies & key milestonesnKey B

8、ank decisions: Detailed design sessions: The Bank must provide timely sign-off on the consensus requirements that come out of the detailed design sessions so that these requirements can be provided to KIS to begin development IT Systems staff: Provision of Bank IT staff to support CRMS systems, conn

9、ectivity & database coding as well as provide the required hardware & software Hub & Spoke: Confirmation of new organization structure for hub & spoke & LOB Retail Centralization Plan: Confirmation & detailed communication concerning the retail centralization plan Database Design Issues:Successful r

10、econciliation & prioritization (to avoid resource conflicts) of the plan being discussed for the Bank & KIS to implement one, single integrated database combining all KIS information & bank CRMS dataImplementation Requirements 6.3 CRMS * CRMS .* . * - : KIS .- IT : CRMS , , IT .- Hub & Spoke : hub&

11、spokeLOB - : - : KIS CRMS kpmgHanvit Bank213Confidential to Hanvit Bank CRMS Project6.3 Key CRMS Project Decisions: By Hanvit Bank cont.nKey Bank decisions: cont. Loan Review: The Bank must make an organizational decision concerning where the Loan Review function will reside & what components of the

12、 detailed functional design provided by KPMG to implement Relationship Management: The CRMS project will provide a detailed design framework for the role/responsibilities of the Relationship Manager, & the Bank must make final decisions on which parts of this functional design to accept & implement

13、Portfolio Management: The CRMS project will provide a detailed design framework for the role/responsibilities of the Portfolio Manager, & the Bank must make final decisions on which parts of this functional design to accept & implement Supporting Tools: Timely adoption & procurement by Hanvit Bank o

14、f efficient data extract, transformation and population tools for the CRMS database Supporting Tools: Timely adoption & procurement by Hanvit Bank of user friendly ad hoc query & reporting tool Hardware-Software: Timely procurement & implementation by Hanvit Bank of hardware & software required to p

15、ilot & implement the CRMS solutions Database Design Implementation Requirements 6.3 CRMS ()* ()- : KPMG - Relationship Management : CRMS RM / .- : CRMS / .- : .- , :CRMS , . kpmgHanvit Bank214Confidential to Hanvit Bank CRMS Project6.4 CRMS Project: Knowledge Transfer ApproachnMaximum benefit from t

16、he new functions developed in the CRMS Project will be gained by successful knowledge transfer to Hanvit Bank staff. KPMGs approach to knowledge includes the use of workshops, training materials & training of key “trainers” for future bank training. KPMG may make additional recommendations for train

17、ing in basic credit analysis or other skills which will be needed by personnel who will perform the functions proposed in the CRMS project. Subjects for knowledge transfer are: New credit processes New loan marketing & production technique Roles and responsibilities of newly created positions (relat

18、ionship manager, credit officer, & loan review officer) New pricing model Commercial & Retail CRMS Credit scoring & rating Loan review & monitoring methodology including feedback on new loan classification criteria Portfolio management organization & process Implementation Requirements 6.4 CRMS CRMS

19、 . , , “trainer” , CRMS . :- - - (RM, , ) - pricing - CRMS scoring & rating- ( )- kpmgHanvit Bank215Confidential to Hanvit Bank CRMS Project6.4 Next Steps:nReview Phase IB “To Be” deliverable in detail & adjust detailed work-plans as requirednReview required implementation support & roles & responsi

20、bilities: Hanvit Bank KIS KPMGnReview key dependencies with appropriate bank staffnFinalize the systems & data design approach & review with bank systems integration teamnConduct “To Be” briefing for deputy GMs to provide details on the approach & plannConduct bank-wide seminar on the “To Be” approach & plannBegin detailed design sessions for the KIS module suite as soon as possibleImplementation Requirements 6.4 * Phase 1B “To Be” work plan * / - -KIS-KPMG* * * “To Be” * “To Be” * KIS