国际商务礼仪Unit19AcceptingandDecliningEtiquette接受与婉谢礼仪

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1、Unit Nineteen Accepting and Declining Etiquette接受与婉谢礼仪接受与婉谢礼仪Focal Points1. How to respond to an invitation properly 2. How to decline an invitation properly 3. How to accept or decline a job offer ContentsLead in1Reading A2Reading B3Reading C45ExercisesHow would you answer the following questions p

2、olitely?Warming-upWould you like some cake?Would you like to go see a movie?How about some more pie?How about going skiing this weekend?Yes, please./Sure. ThanksNo, thank you./No, but thanks for offering.Okay. Sounds good./Sure. Id love to.Im sorry, but I cant./No, but thanks for inviting me.All rig

3、ht. Thanks/Looks good. Thanks.No, thanks./Im really full. Thanks anyway.Great. What time?/All right. When and where?Sorry. I dont think I can./How about some other time?RSVP RSVP stands for the French phrase “rpondez sil vous plat” and in colloquial English means “please reply.” It is used when some

4、one issues you a social invitation and wants to know - and soon - whether you intend to come or not. Heres how to give the inviter the proper courtesy when asked to RSVP. Steps 1. Check your calendar. See if you are free on the appointed date and time. If you previously accepted another invitation f

5、or that time, you will have to decline the new one. 2. Make up your mind by the date specified on the invitation; if a “reply by” date was not listed, reply within 24 hours of receiving the invitation. What ifReading ARSVP something better comes up later? That doesnt matter. Maybe it will, maybe it

6、wont, but it is rude not to reply quickly to any invitation and show up as promised. 3. Dont leave your potential hosts in suspense. If you want to hold your schedule open, the proper response to an invitation is, “Thank you for the invitation, but Im afraid I will not be able to attend” - saying, “

7、No thanks,” instead of, “Please wait until I see what else comes along.” True, you might not get a better offer after all, and if you turn down the invitation, you could end up having nothing else to do that night, but you are abusing the graciousness of your hosts if you keep them on the string as

8、your back-up plan. Reading ARSVP 4. Reply in writing or in kind. To be most proper, one would reply in writing, by hand. But one may reply in the same format that one was invited; for example, an email invitation can be answered by email. 5. Communicate last-minute changes. What if the time comes an

9、d you cant attend after all? Maybe youre not feeling well, or your cat broke its leg, or there was some real emergency. Then, as soon as you know, you must get in touch with the host (by telephone is fine) to let them know you cant come, and apologize. Acceptance of a social invitation did not const

10、itute a legal obligation; your RSVP just communicated your best intentions. Reading ARSVP Tips No reply card: Because exasperated hosts were making a lot of follow-up phone calls to inconsiderate invitees, the “reply card” was invented and is often considered standard and even necessary. However, if

11、 a reply card is not included with a formal invitation, you still need to reply in writing and provide the stamp. Schedule uncertainty: If you have other plans brewing but not finalized, you can phone the hosts and say, “I may be in Mexico at that time, but Ill know by the 20th. Would that be enough

12、 time to let you know?” They may have to say no (if they need a head count for the caterer by the 15th, for example) but they will probably say yes. Write a note on your calendar to RSVP by the date you said you would. Reading ARSVP Bringing other guests: If you want to bring extra people, re-read t

13、he invitation. It may allow for your guests, in which case you can respond for your party. “Hi, Jane, yes, I would like to come, and my sister is also available; thanks for thinking of us.” If not, you can call the hosts and ask for clarification. If the invitation says “and Guest” or “And Family”,

14、yes you are invited to bring a date or the kids. If it is just to you, this means just you. Invitations from businesses and non-profits: If you are a major donor to a charity and they ask for an RSVP to a fancy sit-down banquet, do reply if you expect to attend, and dont show up unannounced if you d

15、idnt reply. If an invitation doesnt say RSVP: If you receive a social invitation that does not indicate to RSVP, you should still reply. It is polite to accept or decline all invitations.Reading AHow to Decline an Invitation to Dinner or Other Social Events Have you ever been invited to a dinner you

16、 did not want to attend? Or perhaps a friend invites you to a social function that you would rather avoid? If you have experienced any of these social situations, you may know how difficult it is to decline the offer. Accepting an invitation is a good way to get out of your comfort zone and develop

17、relationships, but sometimes turning down the offer is the only realistic solution for those with a busy schedule or personal reasons. 1. Understand why you were invited. Is your friend inviting you? Do you work in a small company, and your boss is inviting you to dinner? Are you expected to attend

18、this invitation? What would the consequences be if you didnt attend? Reading BHow to Decline an Invitation to Dinner or Other Social Events 2. Weigh the importance of this invitation. There are many social obligations we face throughout life, some more important than others. A social event that typi

19、cally occurs once in a lifetime, such as a “coming of age” party or someones wedding, should have more importance over a night at the movies. How does this invitation rate compared with your existing obligations and priorities? 3. Thank the person. Someone is taking their time to invite you to some

20、event they feel is worthwhile. Thank the person for their consideration. 4. Create a delay if needed. If youre confronted in person with a verbal invitation, respond with a request to check your schedule. This may be communicated within a question, as in “do you mind if I check my schedule and get b

21、ack to you?”, or a statement, “I really need to check my schedule before I commit to anything”. Reading BHow to Decline an Invitation to Dinner or Other Social Events 5. Be honest. To an extent, truthfully give the person a yes or no response. Sometimes a direct answer is desired, especially if the

22、invitation is a social event with an RSVP. Many invitations will have a form on the card to select either yes or no. In this situation, it is not necessary to give an elaborated response. If youre unable or unwilling to attend, simply mark no and thank the sender for his or her invitation. 6. Follow

23、 up with a positive conclusion. If applicable, let the person know you are interested in accepting the social event at a different time or under different circumstances. Showing interest softens the rejection of an offer. Reading BHow to Decline an Invitation to Dinner or Other Social Events 7. Acce

24、pt the first invitation or dont accept any if you received more than one for a particular night that would overlap or conflict.8. Make an excuse. If things are going really badly, just say, “Im really sorry but,” and say something realistic and important and if they say ok, then just dont answer any

25、 calls at the time and stay away.Tips Invitations are given for a variety of reasons, but many are positive. Whether given to a friend, family member, co-worker, or acquaintance, it is most likely given because the person cares about you. Remember this when declining an invitation. Reading BHow to D

26、ecline an Invitation to Dinner or Other Social Events If you are really not interested in a social event because it is not your cup of tea, tell them. Regardless of any events popularity, no one should expect people to have the same joys in life. If you receive multiple invitations for the same nigh

27、t, you should always accept the first one you received. If you decline the other invitations you can let them know you have a prior commitment. Never decline an invitation to one party to attend another one that you were invited to later. You will appear as if you waited for the better offer. Readin

28、g BAccepting and Declining a Job OfferHow to Accept an Offer Irrespective of how an offer is communicated to you (by phone, email, or standard mail), you should contact the employer by phone as soon as possible to acknowledge receipt of the offer. Even if you are not ready to accept the offer initia

29、lly, you shouldnt wait more than 24 hours to let the employer know that you have received the offer and are seriously contemplating it. When you call to acknowledge, give the employer an estimate of when you will be able to make a final decision. While you shouldnt box yourself into an unrealistic d

30、eadline, dont leave the employer up in the air for fear you will seem unenthusiastic or indecisive. Reading CAccepting and Declining a Job Offer If, on receipt of the offer, you know that you want to take the job, a telephonic response is also the best avenue of communication. Place your call to the

31、 attorney in charge of hiring or the person who communicated the offer to you. If you cannot reach him/her and get voicemail or an assistant, ask that he/she call you back. A typical message might be the following:“This is Jane Doe, a student at Law School. I am very excited to have received an offe

32、r from your office and hope you will be able to call me back shortly to discuss it further. I can be reached at (607) 123-4567.”Reading CAccepting and Declining a Job Offer By making sure you speak directly with a decision maker, you can avoid miscommunications which can lead to problems. If you are

33、 unable to speak directly with someone after trying to reach them by phone, it is appropriate to do one of two things: leave your acceptance in a voice message or accept by email. Neither of these are 100% foolproof, as messages and emails can be lost. So you may want to ask the recipient to confirm

34、 receipt of the message with a quick call or email in return.How to Decline an Offer It is important to decline offers as promptly as possible, so that your fellow students may benefit from the “rolling offers.” This should be done tactfully, both for your own sake and for the reputation of your sch

35、ool. Your letter shouldReading CAccepting and Declining a Job Offerexpress your appreciation of the offer and your high regard for the employer, indicating that it was difficult to make the final decision. Do not burn any bridges. You may want to reapply to this employer sometime in the future. Samp

36、le Letter It is with great regret that I write you this letter to inform you that I will not be able to accept your offer of employment for the upcoming summer. I have been fortunate in receiving a number of offers and only after considerable thought and soul searching have I been able to make a dec

37、ision on which offer to accept. I assure you that I have the highest opinion of (your organization), and I look forward to practicing in Hartford this summer and hope to see you then.Reading CRSVP RSVP is an abbreviation for rpondez sil vous plat, which means please reply. It is written on the botto

38、m of a card inviting you to a party or special occasion. 敬请赐复 例：Take note of the RSVP date at the bottom of any invitation as it is good manners to reply early. 记下每一份邀请函底部的回复日期，因为早点儿回复是有礼貌的做法。Words & Expressionscolloquial ADJ Colloquial words and phrases are informal and are used mainly in conversat

39、ion. 口语的 例：Listen again and match the words with the colloquial expressions.再听一次，对应词语和口头表达。Words & ExpressionsdeclineV-T/V-I If you decline something or decline to do something, you politely refuse to accept it or do it. 谢绝例：He offered the boys some coffee. They declined politely. 他要给男孩们来些咖啡。他们礼貌地拒绝

40、了。Words & Expressionspotential ADJ You use potential to say that someone or something is capable of developing into the particular kind of person or thing mentioned. 潜在的例：The company has identified 60 potential customers. 该公司已确定了60位潜在的客户。Words & ExpressionssuspenseN-UNCOUNT Suspense is a state of ex

41、citement or anxiety about something that is going to happen very soon, for example about some news that you are waiting to hear. 悬念 例：I dont think much about TV serial because they always keep you in suspense. 我觉得电视连续剧并不怎么样，因为它们总是吊你的胃口。Words & Expressionsgraciousness n. 亲切，和蔼；好心 例：Despite his achiev

42、ements, he retains an endearing sense of graciousness and humility. 尽管有那么多成就，库珀还是保持着和蔼谦逊的亲切感。Words & Expressionsback-upn. 备份 adj. 作支援的 vt. 为做备份例：Not many people have given up on financial services entirely, but many more people are developing back-up plans. 完全放弃金融服务业的人不是很多，但更多的人都在准备备用计划。Words & Expr

43、essionsformat N-COUNT The format of a piece of computer software, a movie or a musical recording is the type of equipment on which it is designed to be used or played. For example, possible formats for a movie are DVD and video cassette. (计算机软件、电影、音乐录制品等的) 格式例：His latest album is available on all fo

44、rmats. 他的最新专辑有各种格式可以买到。Words & ExpressionsemergencyN-COUNT An emergency is an unexpected and difficult or dangerous situation, especially an accident, that happens suddenly and that requires quick action to deal with it. 突发事件; 紧急情况例：He deals with emergencies promptly. 他迅速地应对突发事件。Words & Expressionso

45、bligationN-VAR If you have an obligation to a person, it is your duty to take care of them or protect their interests. 义务; 责任例：The United States will do that which is necessary to meet its obligations to its own citizens. 美国会尽其对国民应尽的义务。Words & Expressionsexasperated V-T If someone or something exasp

46、erates you, they annoy you and make you feel frustrated or upset. 触怒; 激怒例：The sheer futility of it all exasperates her. 它的完全无效使她很恼火。Words & Expressionsinconsiderate ADJ If you accuse someone of being inconsiderate, you mean that they do not take enough care over how their words or actions will affec

47、t other people. 不体谅人的例：Its a bit inconsiderate of her not to let you know when she expects to arrive. 她不让你知道她什么时候会到，这样做有些不体谅人。Words & ExpressionsuncertaintyN-VAR Uncertainty is a state of doubt about the future or about what is the right thing to do. 不确定状态 例：And uncertainty affects behavior, which f

48、eeds the crisis. 不确定性影响着孕育危机的行为。Words & Expressionscaterer N-COUNT Caterers are people or companies that provide food and drink for a place such as an office or for special occasions such as weddings and parties. (为办公、婚礼、派对等的) 餐饮供应者; 酒席承办者例：The caterers were already laying out the tables for lunch.

49、酒宴承办者已经在摆午餐的饭桌了。Words & ExpressionsclarificationN-VAR 澄清例：The union has written to Detroit asking for clarification of the situation. 工会已经写信给底特律，要求对此情况给予澄清。Words & Expressionsnon-profitadj. 非营利的 例：Thousands of businesses and non-profit organizations take part. 数千的公司及非盈利机构都来参加。Words & Expressionsbanq

50、uetN-COUNT A banquet is a grand formal dinner. 正式宴会例：He had attended the banquet with a group of friends. 他原来是和一群朋友一起来参加晚宴的。Words & Expressionsrealistic ADJ If you are realistic about a situation, you recognize and accept its true nature and try to deal with it in a practical way. 现实的; 务实的例：Police h

51、ave to be realistic about violent crime. 警察对暴力犯罪不得不采取务实的态度。Words & ExpressionsconsequencesN-COUNT The consequences of something are the results or effects of it. 结果; 后果例：Her lawyer said she understood the consequences of her actions and was prepared to go to jail. 她的律师说她明白自己行为的后果并准备去坐牢。Words & Expre

52、ssionsweigh V-T If someone or something weighs a particular amount, this amount is how heavy they are. 重量为 例：It weighs nearly 27 kilos (about 65 pounds). 它重量接近27公斤（约65磅）。Words & Expressionscoming of agen. 成年；成熟 例：But despite these limitations, people working with the technology believe voice recogni

53、tion is close to coming of age . 但是尽管有这些局限，从事这项技术的人员认为，语音识别已接近实用的阶段。Words & ExpressionspriorityN-COUNT If something is a priority, it is the most important thing you have to do or deal with, or must be done or dealt with before everything else you have to do. 优先处理的事例：The governments priority is to b

54、uild more power plants. 政府的当务之急是建造更多的发电厂。Words & ExpressionsworthwhileADJ If something is worthwhile, it is enjoyable or useful, and worth the time, money, or effort that is spent on it. 值得的例：The presidents trip to Washington this week seems to have been worthwhile. 该总统本周的华盛顿之行似乎是值得的。Words & Express

55、ionsconfront V-T If you are confronted with a problem, task, or difficulty, you have to deal with it. 面临 (问题、任务、困难等)例：She was confronted with severe money problems. 她面临严重的资金问题。Words & Expressionselaborated ADJ You use elaborate to describe something that is very complex because it has a lot of diffe

56、rent parts. 复杂的例：.an elaborate research project. 一项复杂的研究项目。Words & ExpressionscircumstancesN-COUNT The circumstances of a particular situation are the conditions which affect what happens. 情形例：The strategy was too dangerous in the explosive circumstances of the times. 在当时爆炸性的形势下，这一战略太危险了。Words & Exp

57、ressionsoverlap V-RECIP If one thing overlaps another, or if you overlap them, a part of the first thing occupies the same area as a part of the other thing. You can also say that two things overlap. 重叠例：When the bag is folded, the bottom overlaps one side. 把包折叠起来时，其底部与一边就重合了。Words & Expressionsacqu

58、aintanceN-COUNT An acquaintance is someone who you have met and know slightly, but not well. 相识之人例：He exchanged a few words with the proprietor, an old acquaintance of his. 他跟一位业主，他的一位老相识交谈了几句。Words & ExpressionsRegardless PHRASE If something happens regardless of something else, it is not affected

59、or influenced at all by that other thing. 不管; 无论例：It takes in anybody regardless of religion, color, or creed. 这个组织接纳任何人，不管其宗教、肤色或信仰。Words & Expressionsmultiple ADJ You use multiple to describe things that consist of many parts, involve many people, or have many uses. 多部分的; 涉及多人的; 多功能的例：He died of m

60、ultiple injuries. 他死于多处受伤。Words & ExpressionscommitmentN-COUNT If you make a commitment to do something, you promise that you will do it. 承诺例：We made a commitment to keep working together. 我们作了承诺要继续在一起工作。Words & ExpressionsIrrespective PHRASE If you say that something happens or should happen irresp

61、ective of a particular thing, you mean that it is not affected or should not be affected by that thing. 不考虑的例：.their commitment to a society based on equality for all citizens irrespective of ethnic origin. 他们为建设一个没有种族差别、全民平等的社会所做出的贡献。Words & ExpressionsInitiallyADV Initially means soon after the be

62、ginning of a process or situation, rather than in the middle or at the end of it. 最初例：Forecasters say the storms may not be as bad as they initially predicted. 预报员们说暴风雨不像他们最初预报的那样糟。Words & ExpressionscontemplateV-T If you contemplate an idea or subject, you think about it carefully for a long time.

63、对考虑再三例：As he lay in his hospital bed that night, he cried as he contemplated his future. 那天晚上他躺在医院病床上，当他反复考虑自己的未来时他哭了。Words & Expressionsunenthusiasticadj. 不热心的；不乐观的 例：If the person answering the call is too lackadaisical, unenthusiastic or indifferent, they may hang up and take their business somep

64、lace else! 如果接电话的人很庸懒，缺乏热情或是漠然，他们会挂掉而去找别的客户。Words & Expressionsavenue N-IN-NAMES Avenue is sometimes used in the names of streets. The written abbreviation Ave. is also used. 大街例：.the most expensive apartments on Park Avenue. 派克大街上最昂贵的公寓。Words & Expressionsattorney N-COUNT In the United States, an a

65、ttorney or attorney-at-law is a lawyer. 律师例：At the hearing, her attorney did not enter a plea. 在听证会上，她的律师没有提出申诉。Words & Expressionsvoicemailn. 语音信箱 例：The Spanish almost always take a call and most turn off voicemail. 西班牙人几乎总是在接电话，而且多数人会关掉自己的语音信箱。Words & Expressionsmiscommunications n. 错误传达 例：So that

66、 this doesnt lead to miscommunication or misinformed decisions, we suggest keeping a copy of this dictionary nearby. 因此，为了不至于导致交流的误解或决策的失误，建议你的案头备有一部本词典。Words & ExpressionsfoolproofADJ Something such as a plan or a machine that is foolproof is so well designed, easy to understand, or easy to use that it cannot go wrong or be used wrongly. 不出问题的; 不会弄错的例：The system is not 100 per cent foolproof. 该系统不是百分之百不出毛病的。Words & Expressionsrecipient N-COUNT The recipient of something is the person who receiv