2011年普通高校招生考试浙江卷英语(word)

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1、2011年普通高等学校招生全国统一考试英语 姓名_ 准考证号_本试卷分第卷（选择题）和第卷（非选择题）两部分，全卷共12页。第卷第1页至第10，第卷第11-12。注意事项：（1）2B铅笔将答案标号填涂在答题卡上相对应目标号的位置上。（2）第I卷共两部分，共计120分。第一部分 英语知识运用（共两节，满分80分）从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡上将该项涂黑。1.-Im sorry I didnt nake it a your pany last night - _,I know youer busy these dnys A of course B no k

2、idding C thats all night D dont nention it 2.experts think thyat _recently discovered painting may be _picsso A the ;不填 B a ;the C thats all right D dont mention it 3.bats one surprsingly long lived creatyures some _a life span of around 20A hacing B his C have D To have4.one Friday ,we were ,pack a

3、way _my chter hand cnies for belpA after B while C sinceD when 5.i always wanted to do the job which Id been trained _A on B for C byD of 6.the school isnt the one I really wanted to go to ,but I suppose Ill ust to _it,A make the best of B get away fronC keep an eye on D cateh up with 7.since people

4、 are fond of humor ,it is as welcorne in concerstion as _plse A anything B something C anywhere D somethere 8.english is a language shared by corn cufrures ,cach of _ther it mudcnthalA which B what C them D there ,9.the professor could tell by the _look in mans eyes that the word of his lecture A co

5、uld B blank C mmosedlD beth 10.a bank is the place _they lend you an umbrella in fair weather and ask for ask for it back when it bak A whos b that c where d there11.here your new babysitter?We _aslk for a better onre all our kids love her so muchA should b minght c mustnt d couldnt12.he decided tha

6、t ht would drive all the way home instead for of _at a botel for nighA putting down b putting off c putting on d putting up 13.ive boen wating this repott_ but in had to be hadnde torrnwA linall b immwdiat c ionally d certaoly14.ever bast weingts sometimes ind themsrled _for wordsAA losc b lost c to

7、 lose d having lost 15.the manager was worned about the perss conferce his assistant_in his place but ,luckily ,cverything wasd goning on smoothlyA gave b short c regular d flexble16.,my schedyle is very _righ now ,bur a ll tyr to fut you in A tight b short c tegular d flexble17.can I come and have

8、a look at your new use?Yes,_!A with plwasute b I like it c I quite agree d 18.anyway I cank cheat hin tis al my _A emotions b principles c regulantons d opinions19.if they won the final tonight the team are going to tour atipid the cotu_by thery nenthuseastid supportersA being cheered b be cheeresd

9、c to be cheered d were cheercd20.i dont think I ll be able to go mountain climbing tomorrow_?A and how b how come c hows it going d how about it第二节：完形填空（共20小题；没小题1分，满分20分）阅读下面短文，掌握其大意，然后从2140各题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题纸上将选项标号涂黑。Although I love my life, it hasnt been a lot of fun Ive been ill for

10、 28 years.Music has always been a great love of mine and , in my 20s, when my 21was more manageable , I 22 ten years as a professional singer in restaurants, playing and singing falk songs. 23 that was years ago and times have changed, 24 I live with mother on a country farm.Two years ago, I decided

11、 that I would need to have some kind of extra work to 25 my disability pension (残疾抚恤金). 26 I need as in the aftenoons , I was bnitod in my 27 . I decided that I would consider,28 to ? in restamrants.My fainfy are an musicians , so I was 28 when I went into our ?Explained that I wanted to sing agin b

12、ut uaing recorded. And 31 you only three to four song out of ten on a disc that you can 32 use .When I told the owner of the shop about my 33. he gave me a long, thoughtful 34”“this ?to you ,doesnt it ?” he said. “come with me “.He ?35 the crowded shop and to a bench with a large professional karaok

13、e box on it.?His large hand 36 on his treasure and said.”I have 800 karaoke songs in here . you can take your 37 and I” II record them for you .that should get you started.”I 38. Thanking him , I made a time with him to listen all the songs and choose 39 that I could sing. I have come full circle wi

14、th his help.His 40 still warms my heart and make me just that bit extra, when I have the chance. 21（A）.knivness（B）. ? （C）. tiredness （D）.sickness22（A）.set （B）. enjoyed （C）. enjoyed （D）.sickness23（A）. Gladly （B）.eventually （C）. unfortunately （D）.surpisingy24（A）. now （B）.then （C）. unfortunately （D）.su

15、rprisingly25（A）. add up to （B）.make up for （C）. get nd of （D）.take advantage of26（A）. if （B）. as （C）. though （D）.before27（A）.movement （B）. condition （C）. choices （D）.positions28（A）. reaching out （B）. living up （C）. getting on （D）.going back29（A）.recognized （B）. interviewed （C）. found （D）.invitde30（A

16、）. （B）. （C）. （D）.31（A）. money （B）. tind （C）. energy （D）.knewledre32（A）. thus （B）. one （C）. seldom （D）.often33（A）. actually （B）. hardly （C）. nearly （D）.formerly34（A）. job （B）.family （C）. idea （D）.ofier35（A）. face （B）. view （C）. look （D）.sight36（A）. over （B）.along （C）. towards （D）.through37（A）.unhappi

17、ly （B）. lovingly （C）. pitifully （D）.gratefully38（A）. pick （B）. turn （C）. role （D）.step39（A）. had to cry （B）. ought to cry （C）. should have cried （D）.could have coed40（A）. more （B）. （C）.few （D）.the res（A）. courage （B）. （C）. kindness （D）.trus 第二部分：阅读理解（第一节20小题，第二节5小题；每小题2分，满分50分）第一节：阅读下列材料，从每题所给的四个选项（

18、A、B、C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。 One evening in Februay 2007.a student named Poaula Ceely brought her car to a stop on a remote road in Wales,She got out to open a metal gate that blocked her path .Thats when she heard the whistle sounded by the driver or tranin,Her car almost a kilometre down the r

19、ailway tracks. Ceely;s near miss made the news because she blamed it on he (导航仪)，She had never driven the route before. It was dark and raining heavily,Ceely was relying on her GPS,but it made no mention of the crossing. I put my complete trust in the device and it led me right into the path of a sp

20、eeding train,she told the BBC. Who is to blame here?Rick Stevenson, who tells Ceelys story in his book When Machines Fail finger at the limitations of technology ,We put our faith in digital decices ,be says.but our digital hepers are too often not up to the job,They are filled with small problems,A

21、nd its not takes us on a tour of digital disasters involving everything from keyboards. The problem with his argument in the book is that its not clear why he only focuses on digital technology ,while there may be a number of other possible causes.A map makes might have left the crossing off a paper

22、 map,Maybe we should blame Ceely for not paying attention ,Pertaps the railway and work out that there really is something specifie wrong with the GPS equinment,But stevenson doesn .Its a problem that runs through the book In a sechon an cars, Stevenson gives an of the that criminal use to defeat co

23、mputer-based locking systems for cars,He offers wo independent sets of figures on car theft ;both show a small rise in some parts of the country .He says that once again not all new locks have proved reliable,Perhaps,but maybe its also due to the shourtage of policemen on the streets ,Or changing so

24、cial circumstances orsome combination of these factors.The game between humans and their smart devices is amusing and compler .If is shaped by economics and psycholog and the culture we live in ,Somewhere in the mix of those forces there may be a way for a wiser use of technology. If there is such a

25、 way,it should involve more than just an awareness of the shortcomings of our machines.After all,we have lived with them for tousands of years ,They have probaly been fooling us for just as long.41.What did Paula Ceely think was the cause of her accident？A.She was not familiar with the road.B.It was

26、 dark and raining heavily then.C.The railwy workers failed to give the signal.D.Her GPS device didnt tell her about the crossing.42.The phrase”near miss” (Paragraph 2)can besr be replaced by_.A.close hit B.heavy lossC.narrow essope D. take43.Which of the following would rick stevenson most probanny

27、agree with?A.Modern technology is what we cant live withoutB.Digital technology often falls short of our expectation C.Digital devices are more reliable than they used to be.D.GPSerror is not the only cause for ceelys accident.44.In the writers opinion,Stevensons argument is _.A.one-sided B.reasonab

28、le C.puzzling D.well-based45.What is the real concern of the writer of this arieln A.The maior causes of traffic acciden and car then.B.The relationship between human and .C.The shortcomings of digital devices we use.D.The human unawareness of technical problems.BBel is a from an English dictionary.

29、 Important words to learn:E Essential I improver A Advanced noun C DEVICE 1 A a piece of equipment which isused to cause liquid, air or gas to move from one placegas pump SHOE2USUALLY PLURALUS (UK COURT SHOE)8 type of plain shoe with a raised HEEL and no way offastening it to the foot which is worn

30、by women3 USUALLY PLURAL type of flat shoe, like dance shoe when is worn by women 4 USUALLY PLURALUK a flatshoe made of heavy clothy os worn by children for doing sports.LIQUID/GAS1 T USUALLYADV/PREP to forceliquid or gas to move somewhere:our latest machine canpump a hundred gallors a minute , o Th

31、e new wine ispumped into stirage tanks.o The heart pumos bloodthrough the arteries/round the body. INFORMATION2TINFORMAL to keep asking someone for information,especially in a way that is not direce:She was pumping mefor details of the new projece. Idioms pump sbs hand to SHAKE someones hand(=hold t

32、heir hand and move it up and down, espaciallyIn order to greet them)pump lron INFORMAL to liftHeavy weights for exercise: These days both men andWomen pump iron far fitnets. Pharsal verbs pump sth into sth to spend Money trying to make something operate succesfully:They had been pumpinh money into t

33、he business for someYears without seeing any results.Pump sth out(M)REMOVE1 to remove water or otherliquid from something using a pump:We took turnspumping out the boat.PRODUCE2 INFORMAL DISAPPROVINGto produce words or loud music in a way that is repeated,forceful and continuous: The government keep

34、s pumpingout the same old propaganda.O The car radio waspumping out music with a heacy beat.Pump out sth someones stomach is pumped out, aPoisonous substance is removed from it by being-suckedThrough a tube. She had to go to hospital Stomach pumped out.Pump sth up M INFORMAL to make someone feel mor

35、econtident or excited: He was offering them advince andtrying to pump them up.ORThe players were pumpingthemselves up by singing the national anthem, before thegame.Pump sth upM1 to fill something with air using a pump: Have you pumped up the balloons yet?O I mustpump the tyres up on my bike.2 INFOR

36、MAL to increasesomething by a large amount:The US was able to pumpup exports.O Lets pump up the tolume a bit!Pump-action /pamp ek/ n/ad ectiv descnbes a device which operates by forcing song especially air ,in or out of a closed space pump-action shotgun a pump action ming noun soec the of business

37、,programm etc do giving it money The is carding small,pump-priming grants to single moter who are starting their own businesses.PunNoun a humorous use of a word or phrase which has several meanings or which sound like another word:she made a couple of dreadful This is a well-known joke based on a pu

38、n “Whats black and white and red all over A nepaperVerb to make a punPunchNou (c)a forceful hit with a fist (=closed hand) she gave him a punch lik on us in the nose e2 U the power to be interes on people ,I felt the performance speech presntation lacked punch DRnk 3 a cold or hot drink made by mixi

39、ng fruit juices pieces of frut and often wine or other alcoholic drinks tool 4 a piece of equoce which cuts boles in a maena by pushing a piece of met through it a ticket punch have you seen the hole puneh anghere Verb(t) hit 1 to hit someone or something with your FIST (=closed hand);He punched him

40、 in the stomach.2 MALY US to hit with your fingers the bugins on a telephone or the kdys on a keys on a keyboard USE TOCL make a hole in something with a spscial place.?I was just punching in some hets of ? .This belts too big .Ill have to punch an extra hole in it.Idioms punch sbs lights out inform

41、al to hit someone repeatedly very hard punch the clock us to put a card into a special machine to record the times you amive at and leave work:After 17 years of punching the clock,he just disappeared one morning and was mever heard from again.46.What does the word“pump”mean in “He ran in every five

42、minutes to pump me about the case”?A.Talk with B.ask for information. C.Listen to D.Provide with evidence47.When Sally says“The TV propram kept pumping out commercials”,she may be_.A.excited B.interested C.annoyed D.annoyed48.What will the government most probably provide if it is engaged in a pump-

43、priming program?A.? B.Raw materialsC.informative and significant D.intereing and powerful49.When Sylvia says“His speech was OK but it had no real punch”,she thinks it was not_.A.fluent and impressive B.logical and movingC.informative and significant D.interestitng and powerfulCIn the more and more c

44、ompetition ?it is no longer enugh pro? Customer satisfaction.Today,customer :”delight”is w?are trying to achieve in order to keep and ?market share.It is accepted in the marketing industry,and confirmed by a number of reserches,that customers receiving good service will promote business by telling u

45、p to 12 other people;those treated complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet.For example,many companies now have to invest (投资)a lot of money in information techno

46、logy and sta?traming in order to cope with the “phone rage”-caused by delays in answering call,being cut off in mid-conversation or left waiting for long ?“Many people do not like talking to machines,”days Dr,Storey,senior lecturer in Marketing at City University Business School.”Banks ,for example,

47、encourage staff at call centers to use customer data to establish instant and good relationship with then,The aim is to make the customer feel they know you and that you can trust them the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”Recommended

48、 ways of creating customer delight include:under-promising and over-delivbering (saying that a repair will be carried out within five hours,but getting it done tithin two ?replacing a faulty prodect immediately;throwing in a gift voucher (购物礼券)as an unexpected “thank you”Reg? Customers;and always re

49、turning calls,even when they are compants.Aiming for customer delight is all very well,but if services do not ?ach the haigh level promised,disappointment or worse will be the result.This can be eased by offering an apolgy and an explanation of why the wervice did not meet usual standards with empat

50、hy (for example,”I know how you must feel”),and possible solutions (replace ment,compensation or whatever fairness suggests best meets the case).Airlines face some of the toughtest challenges over customer care,Fierce competition has conviced them at that delighting passengers is an important market

51、ing tool,while there is great potential for customer anger over delays ?by weathe, unclaimed luggage and technical ?For British Airways staff,a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly,?their

52、name,job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.British Airways also says its customer care policies are applied within the company and staff are ?each other as customers requ

53、iring the highest standards of service.?are is obiously here to stay and it would be a foolish company that used slpgznd ?as we do as we please”.On the other hand,the more customers are promised,the greater the risk of disappointment.50.We can learn from Paragraph 2that _.A.complaining customers are

54、 hard to satisfyB.？satisfied customers ?C.satisfied customers catch ?D.well-treated customers promote business51.The writer mentions”phone rage”(Paragraph 3)to show that _.A.customers often use phones to express their anger B.people still prefer to buy goods onlineC.customer care becomes more demand

55、ingD.customers rely on their phones to obtain services52.What does the writer recommend to ?customer delight?A.Calling customers regularB.Gibing a “thank you “note.C.?ing a quicker ?D.Promising ?53.If a manager shoud show his empathy (Paragraph 6),what would be probably say?A.”I know how upset you m

56、ust be.”B.”I appreciate your understandig.”C.”Im sorry for the delay.”D.”I know its our fault.”54.Customer delight is important for airlines because _.A.their telephone style remains unchangedB.they are more likely to meet with complaints C.?services cost them a lot of moneyD.the policies can be a ?

57、55.Which of the following is conveyed in this article?A.Face-to face service creates comfortable feelings among customers.B.Companies that promise more will naturally attract more cuatomer.C.A company should promise less but do more in a competitive market.D.Customer delingt is more important for ai

58、r lines then for banks.DIt was Satuday.As always, it was the one, for “Six days,shall you labar and all your work”was taken senously but ?Father and Mr.Patnce ncxt door were bxsy conny tcood lnside the wiel users Mother ane Mrs. Patrick were enpted in seeng cleaning Somehow the boy s had shipped awa

59、y to the back lot with their kites.Now,evet at the reis of having Brother caught to beat carpets.they had sent him to the kitchen tox exsre xding ,sccmed there was no limt to the heights to which kites would fly today My mothe looked at the sitting room,its furndign disordered for a tborough sweetin

60、g .Aprit kdgkd look toward the window “Come on,girls!Lets take sing to the beer and theem a tutue” On the way we met Mrs. Patrick ,Ianghing guiltily as if she wrig doing woeig wrong The such a day for flying kites! We played all our frsh string into the boys kites up higher and higher,We could hardl

61、y distingwish the orang-coloced sports of the kites Now and then we slowly pullked one kite back,watching it dancing upo and down in the wind and finally bringing it down to earth ,just for the joy of sending yt up again Even out fathers dropped their tools and joined us .Out mothers look their turn.?schoolgirls Ithink we were all beside ourselves Parents forgx their daty and ?children for everyday fights and ? maps its like this in the some of heafer confusedly. we growing dark before we all wa