优秀护理活动总结：优质护理在血液净化科

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1、优秀护理活动总结：优质护理在血液净化科深入贯彻落实医药卫生体制改革总体部署和2010年全国卫生工作会议精神，坚持“以病人为中心”，进一步规范临床护理工作，切实加强基础护理，改善护理服务，提高护理质量，保障医疗安全，努力为人民群众提供安全、优质、满意的护理服务。患者满意政府满意 优质护理 社会满意2010年我院在部分科室启动“优质护理示范病区”工程，2011年3月26日血液净化科启动优质护理服务工作。如何做好血液净化科的优质护理服务？首先从思想上重视，科室召开动员大会，认真学习相关文件，以及就如何开展优质护理服务展开讨论。根据科室特点，我们确定从以下几个方面进行。一、护理人力保障为保障护理质量，

2、科室积极配备护理人力资源科 室 床 位： 29张学 历 结 构： 护士14人主管护理师： 2 人，占护士总数 14.3%护 理 师： 5 人，占护士总数 35.7%护 士： 7 人，占护士总数 50%本 科： 3 人，占护士总数 21.4%大 专： 11人，占护士总数 78.6%中 专： 1 人，占护士总数 7.1%二、血液净化质量安全1、排班模式改变：落实“扁平化护理模式”，将透析大厅分成四区和一个隔离间，根据护士的技术操作能力分成三级。35年的护士具备独立技术水平操作及常规透析机报警处理能力的，负责一区和四区病情比较稳定的患者的常规治疗。二区和三区布局在一起，由五年以上技术能力和经验比较丰

3、富的护士带领新护士，负责病情相对变化快或病情不稳定的患者的一切治疗。另有一名高年资护士，负责应对各种突发状况处理。各区护士相对固定。优点：护士能全面的了解患者的病情，紧急情况处理得心应手。患者每次透析都是固定的护士操作，患者放心。2、建立透析患者资料，内容包括：患者电话号码，每位患者的透析情况（特殊透析液的使用，透析器的使用，透析中的注意事项），方便向下一组护士交接。优点：每周进行大轮换时，接管的护士便于对患者进行了解。3、建立电话随访本，当班护士对本班次患者在透析过程中有病情变化的，患者回家后，护士在晚些时间要电话随访并记录。优点：体现了优质护理的持续性。4、加强护士专业技能及理论知识培训，

4、开展护理知识竞赛，强化全体医护人员服务意识，加强医德和医技考评。优点：体现优质护理的专科性、优质性。三、加强基础护理1、早晨透析治疗前帮助患者铺好床单被罩。上午班透析治疗结束后更换床单被罩迎接下午班透析患者。2、帮助指导患者清洁内瘘侧肢体。3、帮助指导患者采取舒适卧位，更换衣服。4、帮助患者透析治疗中的正确服药。5、帮助、协助患者透析治疗中的进食和饮水四、建立特色护理服务1、透析治疗期间实行无陪人管理2、透析护理包的使用避免了交叉感染3、科室亲自制作，为透析患者发放专用止血绷带4、为患者提供免费接送服务五、健康教育形式多样1、建立专科健康教育册（下图是我科健教封面）您好！欢迎您来我科治疗，感谢

5、您对我们的信任和支持。希望我们的健康教育会对您有所帮助！2、首次透析的健康教育3、细致入微的床边健康指导4、发放健康教育手册5、丰富多彩透析健康教育讲座六、人文关怀护理1、温馨提示，改善治疗环境2、患者意见本3、便民针线包4、当日透析患者生日祝福5、建立优质护理服务健康教育宣传栏七、患者满意度调查1、质控小组2、每月护士护理质量反馈会议3、患者随时反映4、每月发放患者满意度调查表对于患者的意见和建议科室会及时反馈和处理，并根据患者反映，评选优秀护士，并给予奖励，促进整体满意度的提高。八、阶段性测评每季度对优质护理开展情况进行总结和反馈。科室工作开展已一年，我们将不断总结经验，不断学习，将优质护

6、理服务切切实实做到位，为患者提供满意服务。QcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3P tGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIA

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