汇丰银行商务写作教程1466477025

《汇丰银行商务写作教程1466477025》由会员分享，可在线阅读，更多相关《汇丰银行商务写作教程1466477025（11页珍藏版）》请在装配图网上搜索。

1、- 11 - 螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁

2、羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂

3、蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅

4、袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇

5、羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈

6、螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁

7、衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃

8、肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆

9、螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇

10、袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿

11、聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂螇腿蚂蚈螆芁蒅薄螅莃芈袃螄肃蒃蝿袃膅芆蚅袂芈蒂薁袂羇芄薇袁膀薀袅袀节莃螁衿莄薈蚇袈肄莁薃袇膆薇葿羆芈荿螈羆羈薅蚄羅肀莈蚀羄芃蚃薆羃莅蒆袅羂肅艿螁羁膇蒄蚇羀艿芇薃肀罿蒃葿聿肁芅螇肈芄蒁螃肇莆莄虿肆肆蕿薅肅膈莂袄肄芀薇螀膄莂莀蚆膃肂薆薂蝿膄荿蒈螈莇薄袆螇肆蒇螂

12、螇腿蚂蚈螆芁蒅薄螅莃芈袃螄蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆

13、莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀

14、蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁

15、膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂

16、荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆

17、蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇

18、膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁

19、莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂

20、葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆

21、芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇

22、莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈

23、蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀葿衿膅腿薁肅肁膈蚄袈羇膈螆蚁芆芇蒆袆膂芆薈虿肈芅蚀袄羄芄蒀蚇罿芃薂羃芈节蚅螅膄节螇羁肀芁蒇螄羆莀蕿罿袂荿蚁螂膁莈莁羇膇莇薃螀肃莆蚅肆罿莆螈衿芇莅蒇蚁膃莄薀袇聿蒃蚂蚀羅蒂莂袅袁蒁蒄蚈芀蒀蚆袃膆蒀蝿螆肂葿蒈羂羈蒈薁螅芆蒇蚃羀膂薆螅螃肈薅蒅羈羄膂薇螁袀膁蝿肇艿膀 这是汇丰银行内部培训员工用的写作课程

24、。它把写作分为五步：计划、组织、草稿、修改和编辑。分成8章讲解。讲解的时候举具体的例子做示范，对提高商务写作能力很有帮助。今天我们先来了解一下教程的体系和学习计划。 HSBC Writing Course-Writing for Results Chapter 1 Plan your writingChapter 2 Organise your writingChapter 3 Draft and revise your writing to make it completeChapter 4 Revise your writing to make it cohesiveChapter 5 R

25、evise your writing to make it clear and conciseChapter 6 Revise your writing to make it courteousChapter 7 Structure difficult lettersChapter 8 Edit your writing Introduction Welcome to Writing for Results, a course that can help you enhance your English writing skills. HSBC has designed this course

26、 for its staff in the Asia Pacific region. HSBC staff study this course to improve the e-mails, memos, faxes and letters they write at work.If youve never written business documents before, youll find this course extremely useful. Even if youre familiar with business writing, this course can still h

27、elp you. Writing For Results will help you write in a modern style. By the end of this course youll be able to write business documents that are: better organized, more complete, clearer and more concise, more courteous, more correct. The most important feature of the Writing Process is its five sta

28、ges: plan-organize-draft-revise-edit Good writers follow the five stages of the Writing Process to-meet their readers expectations-get the results they want. 开始写作之前要有个计划，这样在写作的时候才会知道自己要写什么、写作的目的是什么，才能更好的考虑用什么样的写作方式。Chapter 1 Plan Objectives:By the end of this chapter, youll be able to plan your writ

29、ing. Youll do this by deciding:-why you are writing-how you want your reader to respond-what you want your reader to knowWhy do you plan?What is the value of planning? Think about this.Have you ever sat at your desk not knowing how to begin? Very often, you may find writing difficult because you sta

30、rt writing right away. In other words, you overlook the importance of planning before you write. Unfortunately, if you fail to plan, you plan to fail. So you need to plan your writing . and then write according to your plan. If you plan well, your writing is more likely to get the results you want.H

31、ow can you plan your writing? Effective writers use 3 strategies.WHY are you writing?WHAT do you want the reader to do?WHAT does the reader need to know?These 3 questions provide a good framework for planning. Lets look at them one by one.Why are you writing?The business world is full of busy people

32、. They dont want to waste time reading meaningless letters, memos, faxes and e-mails. They dont want to guess why youre writing to them. Thats why its very important for you to state your purpose for writing very clearly at the beginning. Look at the following letter:20 September 200XMr Robert Roman

33、13/F 151 Gloucester RdWan ChaiHong KongDear Mr RomanHSBC CREDIT CARD 5411 8001 7633 8766 Thank you for your letter dated 18 September 200X.We would advise that the card fee would be automatically billed to your card account annually despite your renewed card is remained uncollected. However, annual

34、fee can be refunded provided that the card is uncollected within a certain period and is returned to the Card Centre for cancellation.Please therefore pick up your renewed card at your earliest convenience. We are pleased to be of service. Yours sincerely S TSE Simon Tse Customer Service OfficerCard

35、 Centre Simons letter is not as effective as it could be. Its actually quite difficult to identify his purpose. You may have had to guess.Simon probably wanted to do two things:-to ask Mr Roman to collect his credit card and-to explain how the annual fee for credit cards is charged. So, you need to

36、identify your purpose for writing. Your readers need to know why you are writing to them. Therefore, you should state your purpose for writing very clearly at the beginning. You can do this by writing a sentence which begins with a set phrase followed by a verb. For example, Im writing to / I would

37、like toexplain / requestWhen you use this method to state your purpose, the verb you choose is very important. Why? Because it helps your reader understand why you are writing.Here are some of the verbs you can use: announce, complain, confirm, explain, inform, notify, propose, request and suggest.W

38、HAT do you want the reader to do?After you decide why you are writing, you need to determine your readers response.Your readers need to know exactly what you want them to do. Therefore, you should be very specific when determining your readers response. Compare the following two sentences:1. Please

39、therefore pick up your renewed card at your earliest convenience.2. Please pick up your new card at our Central branch by 31 May.Sentence 2 is more specific than sentence 1.Remember: when you decide what you want your reader to do, you need to be as specific as possible.WHAT does the reader need to

40、know?So far, youve learned how to determine your purpose for writing and your readers response. But how can you determine what your reader needs to know? The answer depends on:-why you are writing and-what you want the reader to do.Look at the letter again:20 September 200XMr Robert Roman13/F 151 Gl

41、oucester RdWan ChaiHong KongDear Mr RomanHSBC CREDIT CARD 5411 8001 7633 8766 Thank you for your letter dated 18 September 200X.We would advise that the card fee would be automatically billed to your card account annually despite your renewed card is remained uncollected. However, annual fee can be

42、refunded provided that the card is uncollected within a certain period and is returned to the Card Centre for cancellation.Please therefore pick up your renewed card at your earliest convenience. We are pleased to be of service. Yours sincerely S TSE Simon Tse Customer Service OfficerCard Centre IF

43、Simon -wants to explain the charges (writers purpose)-expects Mr Roman to understand the charges (readers response) THEN Mr Roman needs to know (readers information)-WHAT the charges are-WHY the charges are applied-WHO to talk to if he has questions IF Simon-wants to ask Mr Roman to collect his cred

44、it card (writers purpose)-expects Mr Roman to collect his credit card (readers response)THEN Mr Roman needs to know (readers information)-HOW to collect his credit card-WHERE to collect his credit card-WHEN to collect his credit card He needs to know WHO? WHAT? WHY? WHERE? WHEN? and HOW? Some profes

45、sional writers call these the five Ws and the one H. You can use the 5WIH questions when you plan the readers information. If you do this, you will ensure that your reader has all the necessary information.SummaryIn this chapter, youve learned the three strategies used in planning. Planning is a key

46、 to success in writing. If you fail to plan, you plan to fail.Before you start to write, you have to plan what to write. You then write according to your plan. When you plan, you need to consider the following:-the writers purpose-the readers response-the readers information. In other words, you can

47、 help your reader by stating very clearly why you are writing and how you expect your reader to respond. The 5W1H questions (who, what, why, where, when and how) help to ensure you have included all the necessary information. Then, you can provide the information your reader needs to know.Welcome to

48、 Chapter 2. In Chapter 1 you learned how to plan a business letter. In this chapter, youre going to look at the second stage of the Writing Process: Planto Organise.OrganiseThis course is based on the Writing Process, a step-by-step procedure for producing effective correspondence. Therefore, HSBC r

49、ecommends that you study each chapter of this course in order, beginning with the introductory chapter Getting Started. ObjectivesBy the end of this chapter youll be able to organise your writing. Youll do this by preparing a clear outline arranging the contents to fit the outline.Planning: A Quick

50、ReviewIn Chapter 1, you learned about the planning stage of the Writing Process. Before you can organise your writing, its important that you have planned. Do you remember the three things you need to plan before beginning to write?StrategiesDescriptionWriters purposeWhy you are writingReaders respo

51、nseHow you want the reader to respondReaders informationWhat you want the reader to know Organising: Why Do ItA well-organised letter, memo, fax or e-mail is easy to read and understand. If you organise the contents of your correspondence well, you are more likely to get the results you want.So, org

52、anising is just as important as planning.In fact, the second stage of the Writing Process is closely related to the first. In the organising stage, you arrange what youve planned to write. In other words, you make an outline.Organising: How To Do ItHow do you organise what you have planned? Do you n

53、eed to use a different outline for every letter, memo, fax and e-mail that you write?Not at all! For some special situations, youll need special outlines. Youll look at those in Chapter 7. However, for most of your written correspondence, you can follow a standard outline. Youll learn that outline i

54、n this chapter.But before you learn how to organise the contents of your correspondence, you should look at the various types of correspondence you may have to write.商务写作中的organization。Organising: Types of CorrespondenceHow many types of correspondence do you need to write?Basically, two:internal co

55、rrespondence (the messages you write to colleagues)external correspondence (the messages you write to customers).However, when you write to colleagues or customers, you can use a variety of documents.Do you know which types of documents you can use when you write to colleagues? And which types you c

56、an send to customers?For internal correspondence, you can use e-mail, fax and memo. For external correspondence, you can use e-mail, fax and letter. The way you organise the content of most e-mails, faxes, letters and memos is similar. However, the format - or layout - of these documents is differen

57、t. Can you recognise the formats of the documents you write?Below, you will see samples of four documents. MemoFax LetterE-mailThe way you organise the contents of most documents is similar. Try to discover the basic outline you can use in most of your correspondence.Read through the memo below and

58、try to identify what type of content each of the four paragraphs contains.The HSBC GroupMEMOTo: All StaffDate: 20 July 200XFrom: General ManagerReferenceSubject: Dress CodeAs you know, we have always enforced a strict dress code. We have now revised this code. I would like to inform you of the chang

59、es.The code for branch staff and office staff is different. As Im sure you will appreciate, there are no changes for branch staff. All branch staff must wear the correct uniform at all times. On the other hand, if you work in the office, you may wear smart-casual wear. However, on any day that you d

60、o meet people from outside the company, please ensure you are dressed in a business-like manner.Please adopt the new dress code from 1 September. If you have any questions, please call Annie Wong on 2344 7765.Answers: Paragraph1: backgroundParagraph2: writers purposeParagraph3: readers information P

61、aragraph4: readers response Now read through the letter below. Identify the type of content in each of the five paragraphs in the spaces provided.29 May 200X 34D Scenic LaneDiscovery BayLantau IslandDear Ms HuiClassic Visa Card: Annual FeeThank you for your letter of 5 November. In the letter, you m

62、entioned that you had sent a cheque to settle your Visa Card Annual Fee.I would like to explain the situation.We have checked our records carefully. Unfortunately, we have not yet received the cheque, although we are normally very efficient when dealing with incoming remittances.Therefore, to help u

63、s prepare your new Visa Card, we would be grateful if you could settle the payment immediately.We look forward to hearing from you soon.Yours sincerelyLily TamCustomer Service Manager.Answers:Paragraph1: backgroundParagraph2: writers purposeParagraph3: readers informationParagraph4: readers responseParagraph5: closing marks As you can see, there is only a small difference in the outlines you use when writing to colleagues and customers. When you write to customers, you include a salutation (Dear.) and a complimentary close (Yours sincerely / faithfully).When writing to cu