第十五届全国旅游院校服务技能饭店服务大赛英语口语测试题库

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1、 第十五届全国旅游院校服务技能（饭店服务） 大赛英语口语测试题库 一、客房服务 1.词汇 题号 1 中文术语 门禁系统 酸性清洗剂 电源转换插座 空调 英文术语 Access Control System acid-based cleaner adapter /adaptor air conditioning alarm button alarm clock 2 3 4 5 警报按钮 闹钟 6 7 服务设施/用品 烟灰 amenity 8 ash 9 烟缸，烟灰盅 智能窗帘系统 自动清扫机器人 自动窗帘 儿童看护员

2、行李架 ash urn /ashtray automated curtain system automatic cleaning robot automatic curtains baby sitter 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 baggage / luggage rack basin 水（台）盆 沐浴露 bath gel/lotion bath mat 地巾 浴袍 bath robe 浴毯，浴用垫脚巾 香皂 bath rug

3、 bath soap 浴巾 bath towel 浴盆（缸） 浴室 bath tub bathroom 浴室客用品 沙滩浴巾 床上布草 铺床 bathroom supply beach towel bed linen bed making 褥子，垫被 床架 bed pad bed stock 1 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61

4、62 63 64 65 66 67 68 69 70 床头灯 床罩 bedside lamp bedspread 毛毯，毯子 百叶窗 女士衬衫 写字台 防盗自动警铃 纽扣 blanket blind blouse bureau desk burglar alarm button 地毯 carpet 警告 caution 天花（板） 中央控制系统 频道 ceiling central control system channel 走客房 香烟 check-out room cigarette 烟蒂 cigarette

5、 bud/burn cleaning chemicals cleaning cloth closet 化学清洁剂 清洁抹布 壁橱 云平台 外套，上衣 衣架 cloud platform coat coat (clothes) hanger coffee maker color-fast 咖啡机 不褪色的 掉色的 梳子 color-run comb 补偿，赔偿 走廊 compensate corridor 礼貌的 婴儿床 窗帘 courteous crib /baby bed /baby cot curtain 损坏，损伤 湿布

6、damage damp cloth deadbolt 锁钮 清扫 deep /thorough cleaning deliver laundry departure room deposit 送衣 预离房 存放，押金 清洁剂 拨号音 残障客人 detergent dial tone disabled /handicapped guest 2 71 72 打扰 请勿打扰 门把菜单（牌） 门道，门廊 水滴 disturb DND=Do Not Disturb door knob menu doorway 73 74 75 dr

7、ip 76 干洗 dry cleaning dust 77 抹灰 78 垃圾箱 dustbin/garbage bin duster 79 除尘器 80 羽绒被单 羽绒被 duvet sheet duvet/down quilt electronic key elevator/lift emergency contact emergency exit (door) equipment 81 82 电子钥匙 电梯 83 84 紧急联系方式 安全门 85 86 设备 87 逃生图 evacuation plan exec.

8、(executive) floor express laundry service extra bed 88 行政楼层 快洗服务 加床 89 90 91 额外枕头/毯子 人脸识别 面巾 extra pillow/blanket face recognition face towel/cloth facial tissue fade 92 93 94 面巾纸 95 褪色 96 龙头 faucet/tap 97 羽绒枕头 火警，防火警报器 消防通道 急救箱 feather pillow fire alarm 98 99 fir

9、e exit 100 101 102 103 104 105 106 107 108 109 110 111 first aid kit 平面图 floor plan 冲洗 flush 乳胶枕头 折叠 foam pillow fold 冰箱 fridge 垃圾 garbage 抓杆 grab bar/rail guest needs hairdryer 客人需求 吹风机 扶手，手抓杆 方（手）巾 hand rail hand towel 3 112 113 114 115 116 117 118 11

10、9 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 方便残障人士的/无障碍的 高清液晶电视 床头板 handicap friendly HD LCD TV headboard 客房服务 通暖空调 冰桶 housekeeping HVAC ice bucket 身份验证 赔偿 identification verification indemni

11、ty 内线（房内）电话 室内保险箱 熨衣板和熨斗 夹克衫 in-house call in-room safe ironing board and iron jacket 按摩浴缸 无钥匙进出 台（油）灯 待洗衣服，洗衣房 洗衣袋 Jacuzzi keyless entry and exit lamp laundry laundry bag laundry form / list laundry service light bulb 洗衣单 洗衣服务 灯泡 布草 linen 本地（埠）电话 锁 local call lock 失物招

12、领处 维修部 Lost and Found maintenance department maintenance service make up rooms man-made fiber mattress 维修服务 整理房间 人造纤维 床垫 褥子，垫被 床垫套 mattress pad mattress protector mend/sew 缝补 小冰箱/小酒吧 监控 minibar monitor 用拖把拖，擦拭 马克杯，口杯（带把柄的圆 形） mop mug 147 148 149 150 151 多媒体娱乐 床头柜 mu

13、ltimedia entertainment nightstand 便条本 notepad 通告 notice 4 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 发生故障 暂停服务 个性化服务 枕头 OOO(

14、Out of Order) OOS（Out of Service) personalized service pillow 枕套 pillow case 枕巾 pillow cover /slip pillow shaker plug 枕芯 插头 电源板 power bar / strip public area (PA) quilt 公共区域 被子 被套 quilt cover 收音机闹钟 刮须刀 radio and alarm clock razor 遥控器 remote control roll-away bed room card

15、 折叠床 门卡 房间清洁 房间设备控制 客房送餐服务 寄存保险箱 安全保障 当日洗衣服务 服务指南 针线包 room cleaning room device control room service safe deposit box/locker safety assurance same day laundry service service guide sewing kit 洗发液 shampoo 床单 sheet 擦鞋套 shoe shine mitten shoe shine sponge shoeshine 擦鞋海绵 擦鞋服务

16、 短裤 shorts 淋浴 shower 浴帽 shower cap 浴帘 shower curtain shower head signage 淋浴莲蓬头/花洒 指示牌 面（台）盆 台面 sink sink counter slippers 拖鞋 智能空调 智能照明 smart air conditioner smart lighting 5 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212

17、213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 智能门锁 智能镜子 智能客房设备 智能音箱 智能电视 智能洗衣 烟雾传感器 肥皂 smart lock smart mirror smart room device smart speaker smart TV smart washing smoke sensor soap 皂碟 soap dish 插座 socket 沙发 sofa 污（换洗

18、）布草 换洗衣物袋 文具 soiled linen soiled linen bag stationery swab 棉花棒（签） 毛衣，羊毛衫 打扫 sweater sweep 开关 switch 泡茶用具 电话听筒 行窃，偷窃的事例或行为 瓷砖，地砖 马桶，厕所，卫生间 马桶池 tea maker telephone receiver theft tile toilet toilet bowl toilet paper toilet roll 卫生纸 筒纸 浴室用品 洗漱用品更换 牙刷 toiletries toiletr

19、ies replacement toothbrush toothpaste touchscreen panel towel 牙膏 触摸屏 毛巾 变压器 transformer tray 托盘 熨裤机 trouser press tub 浴缸 开夜床（做晚床）服务 真空吸尘器 吸尘器 turn down service vacuum vacuum cleaner valet service valuables 洗熨烫服务/泊车服务 贵重物品 6 234 235 236 237 238 239 240 241 （带镜子的）

20、梳妆台 视频会议 语音指令 电压，伏特数 衣柜 vanity video conferencing voice command voltage wardrobe 轮椅 wheelchair 无线音响 无线上网 wireless audio wireless internet access 2.句子翻译 题号 题目 参考答案 对不起，我不是有意要打扰您。我过 I’m sorry, but I didn’t mean to disturb you. I can come back later. 您要换床单而不用换毛巾？这没问 Chan

21、ge the bed but don’t change the towels? 1 2 3 一会再来。 题。 No problem. Good afternoon. Do you need anything else for the room? 下午好。您的房间还需要些什么吗？ Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned. 您还需要些什么？或许我可以帮您 把换洗衣服拿去洗一下。 4 5

22、I’m very sorry for your inconvenience, Mr. 海克先生，很抱歉。我来给酒店维修 工程师打个电话。 Hayek. Please allow me to call our maintenance engineer. I’ll send someone up right away and have it cleaned again. 6 7 8 9 我立刻派人上楼来再打扫一遍。 先生，我马上给您拿一些干净毛巾到 I’ll bring up more towels to your room rig

23、ht away, sir. 吸尘器可能会有点吵，会不会打扰您 The vacuum cleaner may be a little noisy. Is that alright? 普特南先生，晚上好！我现在可以为 Good evening, Mr. Patten. May I do the 您房间。 呢？ 您开夜床吗？ turn-down service now? The room has extra wide doorways and corridors, with extra space around the furn

24、iture in the room. 房间有加宽的门廊和走道，而且家具 之间预留了更多的空间。 10 对这个问题我觉得非常抱歉，让我来 Let me have a look at it. Our apologies for the 11 12 检查一下。 problem. 快洗服务需要两个小时，但是价格更 The express laundry service will take two 贵一些。 hours and will cost more. 我来给您送洗好的衣服。我把衬衫挂 I am here to return your cloth

25、es. I will hang the 在您的衣橱衣架上吧。 shirts up on hangers in your closet. 13 14 您的吹风机的电压看上去应该是220 It looks like your hair dryer is 220 volts, the 伏特，和中国的电压一样。 same as in China. 7 If you borrowed an adapter, please give it back 如果您借一个转换插座，离店前一定 要归还。如果不归还，就会发生费用。 when you leave. If not,

26、 there will be a charge for it. 15 我理解，但是这恐怕不行。这项服务 I see, but I'm afraid that's not possible. That 16 17 是不符合酒店规定的。 service is against our hotel’s regulations. 您需要我什么时间回来帮您打扫房 What time would you like me to come back to clean your room? 间呢？ 女士，没问题。我们总会按照您的要 Certainly, mada

27、m. We can always clean your 求提早收拾房间。有什么需求尽管告 room(s) earlier on your request. Just let us 18 诉我们。 know what you need. 不客气。先生，夫人，晚安，祝你们 You're welcome. Good night, madam, sir, and do have a very pleasant evening! 很高兴听到您在我们这住得很开心。 I'm glad you enjoyed your stay here. Please 1

28、9 20 晚上过得开心。 希望很快再能见到您。 come again soon. You can adjust the lighting, temperature, and even the curtains in their rooms using the smart control panel or mobile app. 您可以使用智能控制面板或移动应 用程序调节房内灯光、温度和窗帘。 21 22 通过语音命令，您可以在无需物理接 With voice commands, you can control their 触任何按钮的情况下

29、控制房间内的 room's smart devices without needing to 智能设备。 physically touch any buttons. The smart room system integrates with various devices, such as lights, air conditioning, and entertainment systems, providing a seamless control experience. 智能客房系统与各种设备（如灯光、 空调和娱乐系统）集成，提供无缝

30、的 控制体验。 23 我们为每个房间都配备了视频会议 We've provided the necessary equipment for 所需的设备，包括高清摄像头和麦克 video conferencing in each room, including an 24 25 风。 HD camera and microphone. 您可以在应用程序中申请加急服务。 You can request express service in the app. 但请注意，加急服务可能会产生额外 However, please note that

31、express service may 的费用。 incur additional fees. 8 3.应景服务 题号 题干 参考答案 Attendant: Good morning. Do you need anything for the room? The room attendant is servicing a Guest: Yes, I need more bath towels. guest’s room. The attendant: 1) Attendant: Bath towels. Do you want two

32、? greets the guest and offers to help; Guest: Yes, that’s fine. 2) repeats what the guest wants and Attendant: Here you are. asks how many; 3) gives the Guest: Thank you. 1 towels; 4) asks about extra service; Attendant: Is there anything else you need? 5) introduces his

33、or her own name Guest: No, that’s great. and leaves with good wishes. Attendant: My name is Gina. Please let me know if there is anything else you need. Have a good afternoon！ Attendant: Housekeeping. May I come in? Guest: Yes. The room attendant knocks at the door of the gue

34、st room. He or she: 1) asks to enter the room; 2) says sorry for not intending to disturb and agrees to do the servicing later; 3) repeats the guest’s requests. Attendant: I’m sorry. I didn’t mean to disturb you. I can come back later. 2 Guest: Just a minute. When you clean the r

35、oom, would you mind changing the bed, but not the towels? Attendant: Change the bed but don’t change the towels? No problem. I’ll come back later. Attendant: Good afternoon. Do you need anything for the room? The room attendant is servicing a guest’s room. The attendant

36、: 1) greets the guest and offers to help; 2) tells the guest where the hair dryer is placed; 3) repeats the guest’s requests and agrees to bring them in quickly. Guest: Yes, I need a hair dryer. Attendant: It should be on the wall in the bathroom. Guest: Yes, please. Could

37、I get a couple of more towels and another blanket? 3 Attendant: Yes, madam, more towels and one blanket. We will get them to you right away. 9 Attendant: Housekeeping. May I come in, madam? Guest: Yes, thanks for coming so quickly. The room attendant knocks at the Attendant

38、: Certainly, madam. How can I help you? door in response to a guest’s Guest: I'd like some fresh towels in the suite when I request for the turn-down service. get back this evening. She or he: 1) enters the room Attendant: I’ll get them immediately. Would you poli

39、tely; 2) offers help; 3) agrees to like me to also change the bed sheets? do as requested and offers bed sheet Guest: Yes, that would be nice. Could you also turn changing service; 4) offers to help down the covers? 4 5 6 with laundry service. Attendant: Is there anything else I can

40、 do for you? Perhaps you have some laundry I can take to be cleaned. Attendant: Housekeeping. May I come in? The room attendant knocks at the Guest: Come in, please. door in response to a guest’s Attendant: Good evening, Mr. Patten. May I do the request for the turn-dow

41、n service. turn-down service? She or he: 1) enters the room Guest: Sure. Please go ahead. I don’t like these politely; 2) offers to turn down the foam pillows very much. room; 3) agrees to change the foam Attendant: No problem. I will change them for pillows for

42、more comfortable ones; more comfortable ones. 4) offers to do other turn down Guest: Thank you. I appreciate that. services. Attendant: Shall I draw the curtains for you? Guest: Yes, please. I didn’t realize it is so late. Guest: I don’t like these foam pillows very much. Attendant

43、: No problem. I will change them for The room attendant is turning down feather pillows for you. a guest room. She or he: 1) agrees Guest: Thank you. I appreciate that. to change the foam pillows for Attendant: Shall I draw the curtains for you? more comfortable ones; 2) of

44、fers to Guest: Yes, please. I thought I might go down to close the window curtains; 3) one of your restaurants. Which restaurant do you recommends a restaurant; 4) recommend? responds to the guest’s “thank-you” Attendant: The Chinese restaurant on the second and l

45、eaves politely. floor is very good. Guest: Oh, great. Thank you. Attendant: You are very welcome. Goodbye. 10 Attendant: Nice to meet you, Ms. Smith. I am going to show you the handicapped facilities in this room. The room attendant explains to Ms. Guest: Thank you. the Attendant: Fir

46、st, the room has extra wide doorways Smith the facilities for handicapped. She or he: 1) says his and corridors, with extra space around the furniture purpose; 2) explains the facilities in the room. 7 8 9 for the handicapped (the door, the Guest: Can someone in a wheelchai

47、r move around furniture); 3) explains the specially easily? designed door handles; 4) explains Attendant: That’s right. Also the door handles are the specially designed facilities by low so they are easy to reach. the bed. Guest: That is a good idea. Attendant: Over here, by th

48、e bed, there are stiff handles. Attendant: Good afternoon, Ms. Wang. You reported a problem? Guest: Yes, that’s right. My shower is running hot and cold. The room attendant is called to Ms. Wang’s room. She or he: 1) greets and asks about the problem; 2) makes apolog

49、ies and promises to solve the problem; 3) asks about extra requests; 4) agrees to meet the request and leaves politely. Attendant: Our apologies for the problem. I will have someone to repair the shower. Guest: Thank you. Attendant: Is there anything else I can do? Guest: I need

50、a new light bulb for the desk lamp.in the bedroom. Attendant: I will change it for a new one. Have a good day. I will come back shortly. Attendant: Good afternoon, Ms. Lee. I am here to collect your laundry. Guest: Yes, that’s right. Come in. The laundry attendant gets laundry

51、from Ms. Lee’s room. He or she: 1) greets and asks about the laundry; 2) asks about how many pieces of laundry; 3) offers to fill out the laundry list; 4) explains the express laundry service policy. Attendant: How many items do you have for washing? Guest: Well, I hav

52、e this skirt suit that needs to be dry-cleaned. Attendant: Let me fill out the laundry list for you. Guest: Oh, thank you. I forgot to do that. Can I get this done by express service? Attendant: The express service will take two hours and will cost more. Is that OK? Guest: Yes, t

53、hat’s fine. Thank you. 11 Attendant: Good afternoon, Mrs. Smith. Guest: Hello. I need to borrow an adapter. Attendant: An electrical adapter, certainly. Guest: I want to plug in my hair dryer. Attendant: Do you know what voltage it uses? Guest: No. Is that important? The room attendant i

54、s called to Mrs. Brown’s room. She or he: 1) greets the guest; 2) repeats the guest’s request (for example, borrowing an adapter) and agrees to do as told; 3) 10 asks about the voltage of the Attendant: Electronics may need a transformer if the voltage is different.

55、 Is it from the USA or from Europe? The USA is 110 volts, and Europe is 220 volts. hairdryer; 4) explains the reason for needing a transformer and tells about the voltages in the USA and Europe. Guest: Hello, could you introduce the smart room control system facilities at your

56、hotel? Front Desk: Certainly. Our hotel's smart room control system is very advanced, and brings you a more convenient, comfortable, and personalized stay. The guest inquires about the functions of the hotel's smart room control system(智能客房控制系统 ). The front desk: 1)say

57、s that the system Guest: What specific functions does it have? Front Desk: Firstly, you can control lighting, air conditioning, curtains, and other devices through the smart control panel in the room or via a mobile app. is advanced, comfortable and personalized; 2) says that th

58、e guests can control the room through the smart control panel in the room or via a mobile app; 3) introduces the smart curtain system; 4) mentions other 11 Guest: Can the curtains also be controlled? Front Desk: Yes, our smart curtain system can be opened, closed, and adjusted

59、 via the control panel or app. functions: smart door locks, environmental monitoring, and alarm functions. Guest: That sounds very convenient. Are there any other functions? Front Desk: Of course, our smart room control system also includes smart door locks, environmental m

60、onitoring, and alarm functions. Attendant: Mrs. Green. How may I help you? Guest: I’d like to know if you could find me a babysitter to take care of my little son. Attendant: Yes, our specially trained staff can offer child care service. The room attendant is called to Mrs. Green

61、’s room. She or he: 1) greets the guest and offers help; 2) says something about the hotel’s child care service and trained staff; 3) asks about the child’s age and explains why; 4) tells the guest about the babysitting price (with a minimum of four hours). Guest: That’s

62、 good. 12 Attendant: But we don’t take care of children under 18 months old. May I know how old your son is, madam? Guest: His second birthday is only a week away. Attendant: We charge CNY 40 yuan for the service by the hour, for a minimum of four. 12 Attendant: We charge CNY 40 yuan

63、for the service by the hour, for a minimum of four hours. Guest: Quite reasonable. The room attendant is called to Mrs. Green’s room to book the babysitting service. She or he: 1) tells the guest the babysitting price (with a minimum of four hours); 2) asks about the time;

64、3) repeats the total hours of the service and asks about the guest’s room number; 4) leaves politely. Attendant: For how many hours do you need the service? Guest: Well, I’ll have to leave at 5:30 p.m. and won’t return until midnight. 13 Attendant: OK, that’ll be about 6 hours

65、. Your room number, madam? Guest: 1206, the name is Mrs. Green. Thank you for your help. Attendant: We are always at your service. The room attendant knocks at the Attendant: Housekeeping. May I come in? door of a guest room to do the Guest: Yes, please. turn-down service.

66、 She or he: 1) Attendant: Good evening. May I do the turn-down asks to enter the room; 2) greets the service for you now? guests and offers to do the Guest: What do you mean by that? turn-down service; 3) explains the Attendant: For the turn-down service, I’ll take away turn-down service (four things to the bed coverlet and fold up the corner of the do: bed coverlet, corner of the blanket. Besides, I’ll draw the curtains and turn on blanket, c