跨境电商客服通用回复模板

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1、特殊情况导致物流延误沟通模板1-节假日导致延误Dear buyer,Thank you for purchasing and prompt payment. However, well have the National Holiday from . During that time, all the shipping service will not be availableand may cause the shipping delay for several days.Thanks for your understanding and your patience is much appr

2、eciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.Yours,sellerName亲爱的buyer，感谢您购买并及时付款。但是，我们将从获得国家假日。在此期间，所有送货服务将无法使用，并可能导致运输延迟数天。感谢您的理解，我们非常感谢您的耐心等待。如果您有任何其他问题，请。请告诉我们。 保持联系。谢谢。此致,成交后沟通六步走邮件模板2-当物品发出以后A （挂号）Dear valued customer,|The postman just picked up YOUR item

3、from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don t hesitate to contact us.Here is the tracking number of your parcel trackNumber, and you can logon to view the updated shipment, which will be shown in 1-2 business days.Here are some Kind Reminders from

4、 eBay on rating seller s postage time and shipping charge: We warmly welcome your feedback.1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO * THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You shouldnt hold sellers responsible for delays in * services, int

5、ernational custom delays or for the time it took for your payment to clear.2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging mat erials cos ts and a reasonable handling fee to cover the seller s time and direct costs associated with postage.

6、 For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.Thanks again for your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.Yours

7、Sincerely,sellerName尊敬的客户，邮递员刚从办公室领取你的物品。估计在正常情况下会在7-10天内到达。如果没有，请不 要犹豫与我们联系。|以下是您的包裹trackNumber的跟踪号，您可以登录查看更新的货件，该货件将在1-2个工作日内显示。以下是来自eBay的一些评价卖家的邮资时间和运费的提醒：http：卖家按邮资时间对卖家 进行评级时，请将卖家的时间告上卖给他们，而不是让他们收到物品的时间。您不应让卖家 对*服务延迟，国际海关延迟或您的付款清算所花费的时间负责。2.根据邮资和手续费对卖家进行评级时，请记住，卖家可能会收取实际包装材料费用和合理 的手续费，以支付卖家的时间和

8、与邮资相关的直接费用。对于国际交易，您还可能需要按照 国家/地区法律的要求负责关税，税收和清关费用。再次感谢您的精彩购买和理解。我们真诚地希望我们的物品和客户服务能够在eBay上为您 提供最佳的购买体验。此致,提醒买家留评价Dear valued customer,Wish you are favor of your item bought from us, and look forward to serving you again.Since your feedback is very important to our businesss development, we sincerely

9、invite you to leave positive feedback with four 5-Detailed Selling Rating (DSR) to us basing on your satisfaction with our commodity and service. Its just take you 1 min ute.Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, pleas

10、e contact us at any time so as to clear up your discontent and resolve the problem.Many thanks and hope you enjoy shopping with us!Yours Sincerely,sellerName希望你赞成从我们这里购买的物品，并期待再次为您服务。由于您的反馈对我们的业务发展非常重要，我们诚挚地邀请您根据您对我们的商品和服务的 满意度，向我们提供四个5-详细销售评级（DSR）的积极反馈。这只需要1分钟。不幸的是，如果您因为我们的购买体验不佳而打算给我们中性/负面反馈，请随时与我

11、们联 系，以便消除您的不满并解决问题。非常感谢，希望您喜欢和我们一起购物!成交后沟通六步走邮件模板6-收到买家好评后Dear buyer,Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we ll have more chances to serve you.Yours Sincerely,【sellerName谢谢你的积极评价。您的鼓励将使我们继续前进。我们真诚地希望我们有更多的机会为您服务。索取信用评价模板-针对买家收到上述邮

12、件10-15天没有回复评价Dear buyer,We ve made a transaction already in some other day and you purchased items from us. We ve greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction as below:Item Name:Item Number:itemNumberTotal Deal Price:If you are n

13、ow satisfied with using the item bought from us as well as our professional service to you, please click the linkto leave us PositiveFeedback. It ll just take you 1 minute.According to eBay rules, BOTH selling and buying parts have rights to leave feedback and comments to each other within 60 days.

14、Now we have already left positive feedback for you, while we are still looking forward to your voice. It only has several days left to the deadline.Since your positive feedback is critical for us, and your good comments will make us get more potential customers to develop business. When you give us

15、positive feedback, please DO REMEMBER to give FOUR 5- Detailed Selling Rating (DSR) basing on your satisfaction. Because the Ratings below 5 are equal to “You are NOT satisfied”.Here is the link for you to leave your feedback .If you have any problem, please dont hesitate to tell us and we will try

16、our best to make you satisfied.Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges.Your recognition is our power to move forward, could you do u

17、s a favor to leave us your feedbackThank you again. And hope you enjoy dealing with us.Yours Sincerely,sellerName我们已经在其他日子进行了交易，您从我们这里购买了商品。我们非常感谢您的青睐，希望您对我们感到满意。我们上次交易的详细信息如下：项目名称：料号：itemNumber总交易价格：如果您现在对使用我们购买的产品以及我们的专业服务感到满意，请点击链接给我们留下正面反馈。它只需要1 分钟。根据eBay的规定，BOTH销售和购买零件有权在60天内相互发表反馈和评论。现在我们已 经为您

18、留下了积极的反馈，同时我们仍然期待着您的声音。距离截止日期还有几天时间。由于您的积极反馈对我们至关重要，您的好评可以让我们获得更多潜在客户来发展业务。当您给我们积极的反馈时，请记住根据您的满意度给出4个详细的销售评级（DSR）。因为低于 5 的评级等于“你不满意”。以下是您留下反馈的链接（如果您有任何问题，请不要犹豫，告诉我们，我们会尽力让您满意。此外，留下反馈是交易的一个非常重要的部分，可以为我们的卖家提供更好的产品和服务。只要您给我们留下积极的反馈，您就会获得许多特权。您的认可是我们前进的动力，您能帮我们一个机会向我们提供反馈意见吗再次感谢你。希望您喜欢与我们打交道。)感谢迅速付款模板2-

19、向买家说明货运信息及评价Your payment has been received for the following item. And w6 ll ship it within 2 business days as promised. After doing so, we will write you a notification letter, with tracking number information if applicable.Here are two points for clarification:1. Shipping charge: some buyers might

20、 think our shipping charge is high. But the fact is it is NOT. We charge you based on the actual shipping cost, which you can see on the shipping page.2. Shipping time: because what you bought will be shipped from the other side of the earth, it needs time. The shipping time is out of our control. B

21、ut we will ship the item within certain biz days as promised in our listingTherefore, please DO NOT give us 1, 2, 3 or 4-Detailed Seller Ratings on Shipping Time and Shipping Charge. They mean You are NOT sati sfied, equaling nega tive feedback. Only 5-Detailed Seller Ratings are positive.Thanks ver

22、y much for your kindly understanding.Yours Sincerely,您已收到以下项目的付款。我们将按照承诺在2个工作日内发货。完成后，我们会给您写 一封通知信，其中包含跟踪号码信息（如果适用）。以下两点需要澄清：/1运费：一些买家可能认为我们的运费很高。但事实是它不是。我们会根据实际运费向您 收取费用，您可以在发货页面上看到。2运输时间：因为你买的东西将从地球的另一边运来，需要时间。运输时间不受我们控制。 但是我们会按照我们列表中的承诺在特定的工作日内发货因此，请不要在运输时间和运费上给我们1,2,3或4个详细的卖家评级。他们的意思是“你 不满意”等于负反

23、馈。只有5个详细的卖家评级是积极的。非常感谢您的善意理解。提醒尽快付款模板Dear buyer,Congra tulatio ns! You are the winner for the Item named .Much appreciate for your purchasing from us, but we haven t received your payment for that item a friendly reminder, we send you this e-mail to inform of you that the instant payment is very imp

24、ortant. The earlier you pay, the sooner you will get the item.Please double check the following transaction information:Item title:Item Link:Item number:itemNumberBuyer User ID:buyerSeller User ID:sellerNameYour total payment is:$ per item$ insurance (not offered)$ Sales discounts (-) orcharges (+)$

25、 shipping/handling$ = Total Payment$Please make the payment at your convenience as soon as possible. If you meet anyproblem during you are paying, please feel free to let us know to give you a hand.We committed to provide you good buying experience and make you satisfaction.Thanks very much and hope

26、 you enjoy buying from us!Yours Sincerely,sellerName恭喜！您是名为的项目的获胜者。&非常感谢您从我们这里购买，但我们尚未收到您对该商品的付款。作为友情提醒，我们会向 您发送此电子邮件，通知您即时付款非常重要。您支付的越早，您就越早得到该物品。请仔细检查以下交易信息：项目标题：物品链接：料号：itemNumBer买方用户ID： buyer卖家用户 ID： sellerName您的总付款是：$ 每件商品$ 保险（不提供）$ 销售折扣（ - ）或费用（+）$运输/处理$=总付款额请尽快在方便时付款。如果您在付款期间遇到任何问题，请随时告诉我们您的帮

27、助。我们致 力于为您提供良好的购买体验，让您满意。非常感谢，希望您喜欢我们的购买！回复好评Dear buyer,Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.Look forward to serving you again!Yours Sincerely,sellerName感谢您的积极评价和反馈。您的鼓励将使我们继续前进并不断改进我们的服务。期待再次为您服务!对节假日等可

28、预测的邮递延误进行解释Dear buyer,Thank you for your purchase and prompt payment. China will be observing a public holiday from. As such, all shipping services will be unavailable duringthis time and may cause a delay in the delivery of your item for several days.We will promptly ship your item when the post of

29、fice re-opens on.If youhave any concerns, please contact us through eBay message. Thank you for your understanding and patience.Yours Sincerely.sellerName感谢您购买并及时付款。中国将从观察公众假期。因此，在此期间所有送货服务将无法使用，并可能导致您的商品交付延迟数天。当邮局在重新开放时，我们会立即发货。如果您有任何疑虑，请通过易趣消息与我们联系。感谢您的理解和耐心。特殊情况导致物流延误沟通模板2-自然灾害导致物流延误Dear buyer,We

30、re sorry to inform of you that your item delivery may be delayed for theDue to this , airlines to Europe have been cancelled, and many airportswere closed either, which directly caused the shipping delay.Your understanding and patience is much appreciated. We will keep tracking the shipping status,

31、and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.Keep in touch. Thanks.Yours,sellerName我们很遗憾地通知您，您的物品交付可能会延迟。由于，欧洲的航空公司已被取消，许多机场也被关闭，这直接导致航运延误。非常感谢您的理解和耐心。我们会不断跟踪运送状态，并尽力解决由此意外问题引起的问 题。如果您有任何其他问题，请告诉我们。保持联系。谢谢。物品收到邮件模板1-关

32、于退货（买家同意退货）Dear buyer,Yes, we accept return or exchange. Pls. send your item back to:XX, XXXX, 200001, Shanghai, China (请更换为自己的收件地址)I ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.Thanks.Your sincerely,!sellerName是的，我们接受退货或换货。PLS。将您的物品发回：XX, XXXX, 200001,中国上海（

33、请更换为自己的收件地址） 收到包裹后，我会通过PayPal向您发放退款（不包括邮费）。回复买家询问是否发货模板Dear buyer,Thank you for your inquiry.We have shipped the item immediately after receiving your payment. The tracking number is trackNumber. You can logon to check your itemBy the way, I ve sent you the Shipping Notification on that shipping day

34、, but it seemed not to reach you either. Anyway, once you get the information of your item, please let me know.If you meet some problem or further questions, even some dissatisfaction with us, please DO NOT hesitate to tell us. We are committed to your good buying experience from us. Meanwhile if yo

35、u are satisfied with our products and service, please leave positive feedback with Four 5DSRs.Much appreciate for your understanding!Yours Sincerely,sellerName感谢您的查询。我们在收到您的付款后立即发货。跟踪号码为trackNumber。 您可以登录 www .来检查您的物品顺便说一句，我已经在发货当天向您发送了发货通知，但它似乎也没有联系到您。无论如 何，一旦你收到你的物品的信息，请告诉我。如果您遇到一些问题或进一步的问题，即使是对我们

36、的一些不满，请不要犹豫，告诉我们。 我们致力于为您提供良好的购买体验。同时，如果您对我们的产品和服务感到满意，请在 四个5-DSR上留下积极的反馈。非常感谢您的理解!还价邮件模板Dear buyer,感谢您的查询。当然，我会在收到您的付款后24小时内将物品运送到您所在的国家/地区。一般来说，在 前往贵国的路上需要2-3周的时间。众所周知，国际航运时间总是失控，特别是国家海关程序要复杂得多，难以预测。有时需 要几周时间才能从海关清关货物。因此，请为我们可能遇到的所有情况做好准备。如果您不急需这个项目，请出价，我会在24小时内按照承诺发货谢谢或您的理解。二次付款提醒模板Dear buyer,Tha

37、nk you for purchasing the item namedon date of。We much appreciate for your interests on our item, but we haven t received your payment yet. If there s any problemwith you, please let me know ASAP. Cause we usually keep the unpaid item only for 7 days, after t hen Wl initiate a reques t to eBay Resol

38、ution Center to cancel this deal as an“Unpaid Bidding case which may heavily affect both of our credits.If you bid this item in error, please also let us know. We could come to an agreement to cancel this transaction so that we ll resolve this problem properly with both have no loss. Or please DO ma

39、ke your payment through PayPal as quickly as possible, and bellowing is your Item detailed information:Item title: Item Link: Item number: itemNumberBuyer User ID: buyerSeller User ID: sellerNameYour total payment will be:$ per item$ insurance (Included in Postage & Handling)$ Sales discounts (-) or

40、 charges (+)$ shipping/handling$ = Total PaymentAny other questions, please do not hesitate to contact us. Thank you for your attention.Yours Sincerely,sellerName感谢您在日期购买名为的项目。我们非常感谢您对我们项目的兴趣，但我们还没有收到您的付款。如果您有任何问题，请尽 快通知我。因为我们通常会将未付款项目保留7天，之后我们会向eBay解决方案中心提出 取消此笔交易的请求，作为“无偿出价”案件，这可能严重影响我们的两个学分。如果您对此

41、项目出错，请告知我们。我们可以达成协议取消这笔交易，这样我们就可以妥善解决这个问题，两者都没有损失。或者请尽快通过PayPal付款，以下是您的商品详细信息：项目标题：物品链接： 料号：itemNumber买方用户ID： buyer 卖家用户 ID： sellerName您的总付款将是：$ 每件商品$ 保险（包括在邮资和处理中）$ 销售折扣（-）或费用（+ ）$ 运输/处理$ =总付款如有任何其他问题，请随时与我们联系。感谢您的关注。航空公司罢工将导致货运的延误沟通模板Dear valued customers:We regret to inform you that your item may

42、 be delayed on the delivery for the airline strike in Europe . Owning to this strike, most airlines were canceled and most packages handling time in airport in Europe will be much longer than usual. We appreciate your understanding and patience. We will keep tracking the package for you, and try our

43、 best to offer you any help. You are also welcome to contact us about more solutions.Thanks,Yours Sincerely,sellerNameWe regret to inform you that your item may be delayed on the delivery for the airline strike in Europe . Owning to this strike, most airlines were canceled and most packages handling

44、 time in airport in Europe will be much longer than usual. We appreciate your understanding and patience. We will keep tracking the package for you, and try our best to offer you any help. You are also welcome to contact us about more solutions.感谢购买和提醒付款Dear valued customers,Congratulations and than

45、k you for purchasing our item. For not a long term, you will receive an eBay automatic checkout e-mail separately for payment instruction.The total of your item would be: Item $ + Shipping $ = Total $Please make your payment within 3 business days and make sure your shipping information is confirmed

46、 and up-to-date. Once your payment received, we ll ship the item within 24 business hours and provide you the tracking number.Any further question, please freely contacts us during our business hours (Mon-Fri 8:00-5:00 ET) via eBay message.Thank you and have a great day!sellerName恭喜并感谢您购买我们的产品。对于不长期

47、而言，您将单独收到eBay自动结账电子邮件以 获取付款说明。你的物品总数将是：物品$ +运费$ =总$ 请在3个工作日内付款，并确保您的送货信息已得到确认并保持最新状态。收到付款后, 我们会在24个工作小时内发货，并为您提供跟踪编号。如有任何问题，请在我们的工作时间（周一至周五8： 00-5： 00东部时间）通过eBay留言 自由联系我们。成交后沟通六步走邮件模板5-包裹妥投后（针对在网上查询得到的订单）Dear valued customers:Now the item is successfully delivered to you, our friend! We sincerely ho

48、pe you will like it and be satisfied with our customer services. If you have any concerns, please dont hesi tate to contact us. We would like to do wha tever we can do to help you out.If dont mind, please t ake your time and leave us a posi tive commen t and four 5-s tar Detailed Seller Ratings to u

49、s, which are of vital importance to the growth of our small company.We BEG that PLEASE DO NOT leave us 1, 2, 3 or 4-s tar Det ailed Seller Rati ngs because t hey mean you are NOT sati sfied, equaling nega tive feedback. Like wha t we said before, if you are not satisfied in any regard, please contact us for solution.Thank you so much indeed.Yours Sincerely,?现在，我们的朋友已成功将物品交付给您！我们真诚地希望您喜欢并对我们的客户服务感 到满意。如果您有任何疑虑，请随时与我们联系。我们愿意尽我们所能帮助您。