基于胜任力的绩效考核系统（英）

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1、Competency based performance systems:best practice guidelinesR.Palan Ph.D.1http:/ (海量营销管理培训资料下载)Preparation for changelA squirrel survives the winter not because of its severity but because of its preparation for the winter.2http:/ (海量营销管理培训资料下载)Competency based performancelHuman Capital as a compet

2、itive advantagelMaximising the value and R.O.I.3http:/ (海量营销管理培训资料下载)UsefullCurrent environment of change,process jobs and self managed teams4http:/ (海量营销管理培训资料下载)Performance current positionlCurrent systems research baselThey make no difference to the R.O.I of the companylWhat is missing?5http:/ (海

3、量营销管理培训资料下载)Performance management-currentlStrategylPlanning,Coaching,ReviewlWhat happenedlNow the focus is on future&development6http:/ (海量营销管理培训资料下载)Competency based performancelNew perspectivelMake a difference to the bottom linelProcess competencieslAchieve job results7http:/ (海量营销管理培训资料下载)Key g

4、oals lAligning employees with organisational vision,mission,values and strategies.lDistributing“just in time”learning opportunities.lIntegrating performance systemslBuilding and retaining intellectual capital8http:/ (海量营销管理培训资料下载)Framework for the session1.Competency in practice today.2.Competency b

5、ased performance management systems(PMS)practices today.3.Competency approaches4.Best practices5.Implementation strategies6.SMR experience9http:/ (海量营销管理培训资料下载)The ice-berg model10http:/ (海量营销管理培训资料下载)The ice-berg modellVisiblelHidden11http:/ (海量营销管理培训资料下载)Causal flow modellIntentActionOutcomelMotiv

6、eKnowledgeJob outputlTraitSkilllSelf concept12http:/ (海量营销管理培训资料下载)What are competencies?lCorelFunctionallBehavioural13http:/ (海量营销管理培训资料下载)The debatelBehavioural Vs Cognitivists14http:/ (海量营销管理培训资料下载)CorelDistinctive properties of the organisationlStrengths of the organisationlCore competence e.g.F

7、EDEX distribution and service 15http:/ (海量营销管理培训资料下载)Behavioural competencieslProperties of the personlWhat people ARE?lUnderlying characteristics of an individual that is causally related to criterion-referenced effective and/or superior performance in a job situation.le.g.achievement orientation16

8、http:/ (海量营销管理培训资料下载)Functional competencieslProperties of the joblWhat people do?lThe demonstration of knowledge,skill and attitude required to do the job to a required standard.le.g.Able to perform TIG welding17http:/ (海量营销管理培训资料下载)MotiveslAchievement orientation18http:/ (海量营销管理培训资料下载)TraitslPhysi

9、cal characteristics19http:/ (海量营销管理培训资料下载)Self conceptlSelf confidence20http:/ (海量营销管理培训资料下载)Knowledge/SkilllA surgeons knowledge of the human body.lA surgeons physical skill to operate ensuring the patient is well and alive.21http:/ (海量营销管理培训资料下载)Characteristics included in competency models22http:

10、/ (海量营销管理培训资料下载)Develop Vs HirelYou can teach a turkey to climb a tree,but it is easier to hire a squirrel.23http:/ (海量营销管理培训资料下载)Framework for the session1.Competency in Practice today.2.Competency based performance management systems(PMS)practices today.3.Competency approaches4.Best practices5.Imp

11、lementation strategies6.SMR experience24http:/ (海量营销管理培训资料下载)Performance Management SystemslAppraisals driven.lFocus on Traits,Behaviours,Results.25http:/ (海量营销管理培训资料下载)PerformancelEach approach requires a different intervention26http:/ (海量营销管理培训资料下载)Behaviour and CompetencieslPerformance is not out

12、puts or resultslBehaviour is one of the causes of output27http:/ (海量营销管理培训资料下载)The argumentlPerformance not within the control of the individuallBehaviour is within the control of the individual28http:/ (海量营销管理培训资料下载)Best practices-effective performancelMean29http:/ (海量营销管理培训资料下载)Best practices-supe

13、rior performancelOne S.D.above the mean30http:/ (海量营销管理培训资料下载)The picturelChart31http:/ (海量营销管理培训资料下载)Psychologist William JameslA difference which makes no difference is no difference.32http:/ (海量营销管理培训资料下载)Framework for the session1.Competency in Practice today.2.Competency based performance manag

14、ement systems(PMS)practices today.3.Competency approaches4.Best practices5.Implementation strategies6.SMR experience33http:/ (海量营销管理培训资料下载)Two approaches1.Threshold minimum acceptable level2.Differentiating superior performers34http:/ (海量营销管理培训资料下载)ThresholdlPurely knowledge and skills driven.lEasie

15、r to develop.lSkill the masses to a minimum standardlGovernment initiatives to develop local expertise35http:/ (海量营销管理培训资料下载)Threshold/FunctionallEnsuring the minimum is in place before you talk about superior performers.36http:/ (海量营销管理培训资料下载)BehaviourallDifferentiating.lSuperior performers relates

16、 to top 1/10.lUsed by companies with adequate expertise but desire to push up the performance bar.37http:/ (海量营销管理培训资料下载)Framework for the sessionlCompetency in Practice today.lCompetency based performance management systems(PMS)practices today.lCompetency approacheslBest practiceslImplementation st

17、rategieslSMR experience38http:/ (海量营销管理培训资料下载)Best practices Competency focuslDriven by the goals of the organisation.lFunctional approaches civil aviation,manufacturinglBehavioural approaches oil companieslIntegrated models airlines,utilities,transportation39http:/ (海量营销管理培训资料下载)Best practices-comp

18、etency modelslAssessment is the key.lApplications usually at Job:Person match40http:/ (海量营销管理培训资料下载)Best practices-behaviourallDevelop a competency model.lEstablish criterion sampleslCompare high performers with low performers.lBehaviour event interviewslExpert panelslStudying incumbent/future jobs.

19、41http:/ (海量营销管理培训资料下载)Best practices-design approacheslBehavioural modeldefine performance criteriacriterion samplecollect datadevelop modelvalidateprepare applications42http:/ (海量营销管理培训资料下载)Best practices-functional modelslPositionlPersonlAuditlGaplProgrammelPerformance43http:/ (海量营销管理培训资料下载)Best

20、practices scalable modelslCatalogue of Competencies.lWeightage.lCompetency models/dictionarieslPrinciple of leverage and workability44http:/ (海量营销管理培训资料下载)Best practices-culturallRelate to local cultures.lSimilar competencies but expressed in appropriate cultural terms.le.g.Conflict Management in Th

21、ailand45http:/ (海量营销管理培训资料下载)Best practices-uses of competencieslTraininglPerformancelCareer managementlSelectionlCompensation46http:/ (海量营销管理培训资料下载)Best practices-performancelMixed modelslAssess and reward both P and ClWeighted47http:/ (海量营销管理培训资料下载)Best practices-competency based performance syste

22、mslAirline examplelOil company example lUse of critical incidents with high use of coaching and feedback tools.48http:/ (海量营销管理培训资料下载)FrameworklCompetency in Practice today.lCompetency based performance management systems(PMS)practices today.lCompetency approacheslBest practiceslImplementation strat

23、egieslSMR experience49http:/ (海量营销管理培训资料下载)Best practices-implementationlBased on needslPrinciple of leverage and workabilitylKey positionslLevelslCore/Role/Level50http:/ (海量营销管理培训资料下载)Best practices-implementationlPilot lUse project teamslBroadcast the successlDriven by champions who are visible li

24、ne managerslStrongly supported by HR team51http:/ (海量营销管理培训资料下载)Best practices-implementationlManage it with a databaselTechnology enablementlRecord and reportlSupport decision making52http:/ (海量营销管理培训资料下载)FailureslLack of expertiselLimited supportlCompeting prioritieslLack of resources financial an

25、d stafflLack of line involvementlSubjective and haphazard assessmentslImplementation53http:/ (海量营销管理培训资料下载)Framework1.Competency practices2.Performance management systems(PMS)practices3.Competency approaches4.Best practices5.Implementation6.SMR experience54http:/ (海量营销管理培训资料下载)Future developmentslAdvances in measurementlMore generic dictionarieslWork with project teamslSet up a scalable process modellCommunicate and sell to the linelRemove the confusionlUse HRDPower to drive the process.55http:/ (海量营销管理培训资料下载)Thank You&Terima K56