Chapter4enquriyandoffer

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1、Chapter4enquriyandofChapter4enquriyandofferferEnquiryInformation RelatedSample Letter StudyUseful ExpressionsTranslatingLetter WritingContentsContentsReview Information Related Enquiry/Inquiry1 First enquiry2 General enquiry3 Specific enquiry4Information Related An enquiry is a request for informati

2、on about the goods,including catalogues,samples,prices,payment terms,delivery etc.Enquiries are generally made/sent by buyers/importers to sellers/exporters after seeing an advertisement in newspaper,or visiting a trade fair etc.Enquiries may be made by post,fax,e-mail,even telephone or through face

3、-to-face talk.EnquiryInformation Related An enquiry sent to a supplier/exporter that importers have not previously dealt with.It should begin by telling how importers obtained the name of the company and the importer makes an introduction of his own business.First enquiryInformation Related An enqui

4、ry made to get the general information about the goods.In the general enquiry,the importer may only ask for catalogues,price lists,samples,or other information from the exporter.General enquiryInformation Related An enquiry made to get detailed information about the goods,such as price,terms of paym

5、ent,delivery etc.concerning particular goods the importer are interested in.Specific enquiry Letters of enquiry Sample letter 5:Sample letter 1:Sample Letter Study Sample letter 3:More samples Sample Letter 1:general enquiryUseful expressionWords and phrasesSample letterWriting stepsWords and Phrase

6、s referring tomake purchases online a copy of the latest catalogue 网上订购网上订购一份最新的一份最新的产品目录产品目录with reference to Sample Letter 1 Textbook,P54Writing Steps 1.Tell the reader where you learnt of his company and its products 2.Make the enquiry:state exactly what you want,such as a catalogueUseful Express

7、ion1.兹就贵公司在兹就贵公司在8月月12日日商业世界商业世界上刊登的广上刊登的广告，可否惠寄我方一份最新的贵公司商品目录？告，可否惠寄我方一份最新的贵公司商品目录？With reference to your advertisement in Business World,August 12,could you please send us a copy of your latest catalogue.Sample Letter 3:first enquiryUseful expressionWords and phrasesSample letterWriting stepsWords

8、 and Phrases home textile productsall-cotton bed sheetsbed sheets of/in various sizes and designs全棉床单全棉床单各种尺码和各种尺码和花色的床单花色的床单家用纺织品家用纺织品Words and Phrases sample-cutting book place substantial/large orderspay by sight L/C大量订购大量订购即期信用证支付即期信用证支付布料剪样本布料剪样本Words and Phrases be accepted by sb synthetic fib

9、er or blended fiberat a workable price化学合成纤维化学合成纤维或混纺布料或混纺布料以可行的价格以可行的价格Be acceptable/agreeable to sbSample Letter 3Textbook,55Writing Steps 1.Tell the reader where you learnt of his company and its products.Or/And introduce your own business.(if this is the first time you write to the reader)2.stat

10、e exactly what you want(a catalogue,or samples)Mention your own terms of payment,time of delivery,discount,packing or insurance.3.Ending on an optimistic note and request an early reply.Useful Expression1.贵方若能惠寄产品目录和最新的价格单，我们贵方若能惠寄产品目录和最新的价格单，我们将不胜感激。将不胜感激。2.如贵方能够以可行的价格提供此种质量的产品，如贵方能够以可行的价格提供此种质量的产品

11、，将来我们将来我们 有可能向贵公司大量订购。有可能向贵公司大量订购。We shall be glad if you will kindly send us your catalogue and latest price list.If you are able to offer products of this quality at workable prices,we may place substantial orders in the future.Useful Expression3.我们相信即期信用证的付款方式是贵方可以接我们相信即期信用证的付款方式是贵方可以接受的。受的。We fe

12、el sure sight L/C will be agreeable to you.Sample Letter 5：specific enquiryUseful expressionWords and phrasesSample letterWriting stepsWords and Phrases full specification of products 随函附上的纸张随函附上的纸张产品详细规格产品详细规格 the attached sheetconfirmed irrevocable sight letter of credit保兑的不可保兑的不可撤消即期信用证撤消即期信用证Sam

13、ple Letter 5Textbook,57Writing Steps 1.Introduce your own business.2.State exactly what you want(specific products,quantity,terms of price)Mentioning your own terms of payment,time of delivery,discount,packing or insurance.3.Ending on an optimistic note and request an early reply.Useful Expression1.

14、随信附上我方需求的产品的详细规格。随信附上我方需求的产品的详细规格。2.如果贵公司能够提供好的价格和服务，我们将很高兴如果贵公司能够提供好的价格和服务，我们将很高兴经常性地向你方大量订货。经常性地向你方大量订货。A full specification of our requirements is given on the attached sheet.If you can provide us with a good price and service,we will be happy to place more substantial orders on a regular basis.M

15、ore samples 1vDear Mr Ongv Office furniturev Would you please quote for delivery and installation of new furniture for the refectory areas of our company?v 1.The refectory area is approximately 30m20m and we require six dinning tables,each with four chairs from your Easidine range.v 2.Can you please

16、 quote prices inclusive of transportation and insurance,and inform me when delivery will take place?v I look forward to receiving your quotation soon,as we shall need to make a final decision in this matter before the end of the financial year.vYours sincerelyv(Mr)Lim Kian GuanvOffice ManagerMore sa

17、mples 2From:Stephanie.JTo：ASubject:Inquiry about Silver Streak Mountain BicycleDear WardWe are interested in your Silver Streak mountain bicycles.Could you answer the following questions:1.If we order 100 units,how much would they cost?2.Could you give us a discount?If so,how much?More samples 2 3.H

18、ow long does the guarantee last?4.How soon could you deliver when you receive our order?Would you please let us know as soon as you can?Best regardsTomUseful Expression1.兹就贵公司在兹就贵公司在8月月12日日商业世界商业世界上刊登的广告，上刊登的广告，可否惠寄我方一份最新的贵公司商品目录？可否惠寄我方一份最新的贵公司商品目录？With reference to your advertisement in Business Wo

19、rld,August 12,could you please send us a copy of your latest catalogues2.我们相信即期信用证的付款方式是贵方可以接我们相信即期信用证的付款方式是贵方可以接受的。受的。We feel sure sight L/C will be agreeable to you.Useful Expression3.贵方若惠寄产品目录和最新的价格单，我们将贵方若惠寄产品目录和最新的价格单，我们将不胜感激。不胜感激。4.如贵方能够以可行的价格提供此种质量的产品，如贵方能够以可行的价格提供此种质量的产品，将来我们有可能向贵公司大量订购。将来我们

20、有可能向贵公司大量订购。We shall be glad if you will kindly send us your catalogue and latest price list for bed sheets in various sizes and designs.If you are in a position to offer products of this quality At workable prices,we may place substantial orders in the future.Useful Expression5.随信附上我方需求的产品的详细规格。随信附

21、上我方需求的产品的详细规格。A full specification of our requirements is given on the attached sheet.If you can provide us with a good price and service,we will be happy to place more substantial orders on a regular basis.6.如果贵公司能够提供好的价格和服务，我们将很高兴如果贵公司能够提供好的价格和服务，我们将很高兴经常性地向你方大量订货。经常性地向你方大量订货。Translation v我们是中国家用纺

22、织品的主要出口商之一。我们是中国家用纺织品的主要出口商之一。vWe are one of the leading exporters of home textile products in China.v我们在中国日报上看到你们刊登的广告，对你们的产品感我们在中国日报上看到你们刊登的广告，对你们的产品感兴趣，希望得到你们打印机的目录和价格单。兴趣，希望得到你们打印机的目录和价格单。vWe have seen your advertisement in China Daily and are interested in your products.Would you please send us

23、 a copy of catalogue and price list of your printers?v我们想购买你们公司目录所列的机动玩具。我们想购买你们公司目录所列的机动玩具。vWe would like to place an order for the mechanical toys illustrated in your catalogue.v如能提供有关价格、可供数量及其它有关细节的信息，我如能提供有关价格、可供数量及其它有关细节的信息，我们将不胜感谢们将不胜感谢vWe would appreciate it if you will provide/send us inform

24、ation about prices,quantity available,and the other relative particulars.Translation v请贵方报以下各项商品最优惠的新加坡到岸价，包括我方请贵方报以下各项商品最优惠的新加坡到岸价，包括我方3%的佣金。的佣金。vPlease quote your best CIF Singapore prices for each of the following items,including our 3%commission.Translation Translate1.兹就贵公司在兹就贵公司在8月月12日日商业世界商业世界

25、上刊登的广告，上刊登的广告，可否惠寄我方一份最新的贵公司商品目录？可否惠寄我方一份最新的贵公司商品目录？With reference to your advertisement in Business World,August 12,could you please send us a copy of your latest catalogues2.我们相信即期信用证的付款方式是贵方可以接我们相信即期信用证的付款方式是贵方可以接受的。受的。We feel sure sight L/C will be agreeable to you.Translate3.贵方若惠寄产品目录和最新的价格单，我们

26、将贵方若惠寄产品目录和最新的价格单，我们将不胜感激。不胜感激。4.如贵方能够以可行的价格提供此种质量的产品，如贵方能够以可行的价格提供此种质量的产品，将来我们有可能向贵公司大量订购。将来我们有可能向贵公司大量订购。We shall be glad if you will kindly send us your catalogue and latest price list for bed sheets in various sizes and designs.If you are able to offer products of this quality at workable price,

27、we may place substantial orders in the future.Translate5.随信附上我方需求的产品的详细规格。随信附上我方需求的产品的详细规格。Enclosed is a full specification of our requirementsfor products.If you can provide us with a good price and service,we will be happy to place more substantial orders on a regular basis.6.如果贵公司能够提供好的价格和服务，我们将很

28、高兴如果贵公司能够提供好的价格和服务，我们将很高兴经常性地向你方大量订货。经常性地向你方大量订货。Useful expressions in enquiry vWe shall be glad if you will send us?vWe shall appreciate it(very much)if you could send us vCould you please send us.?vWould you please send us.?vWould it be possible for you to send?vWe should like you to send us.vPlea

29、se quote us your best CIF price.vIs the term of payment by sight L/C acceptable to you?Useful expressions of endingvThank you in advance for your help.（对于您的帮助，提前表示感谢。）vThank you very much for your cooperation in this matter.（多谢合作。）vI should like to express my appreciation for your assistance in this

30、 matter.(对于您的帮助，在此谨表示感谢。)vWe look forward to receiving an early reply to this enquiry.Letter WritingLetter writing 1Letter writing 11 keyLetter writing 2Letter writing 22 keyLetter writing 3Letter writing 33 keyWrite a specific enquiry according to the following particulars:Messrs.Arthur Grey&Son wr

31、ite to China National Import&Export Corporation,stating that they would liketo order some table-cloths.They request samples in handsome designs and best quality,and inquire the CIFLondon price for 1000 pieces,the terms of payment,time of delivery etc.Letter Writing 1假设您通过Rochester Industries 公司得知 Dy

32、napower 公司的掌上电脑（pocket computer）。请撰写电邮向该公司查询产品的资料以及在香港市场是否有潜力。你要索取宣传手册、价格单等重要资料，同时也想询问该公司在香港是否有代理商。你想借此机会附上你们公司（supter e-Notes,Ltd.）的宣传手册，介绍有关情况，获得代理权。Letter Writing 2Letter writing 3利用以下词汇，替Gary Parks撰写给KIF Office Furniture的查询信：interested in;L/20 KIF folding chairs;250 in stock?Unit price?Discount

33、for order of this size?Delivery date?Key to letter writing 1 vDear Sirsv We are approached by one of the famous hotels in this city for the supply of table-cloths.As we learn from the Bank of China here that you are the leading exporters of the same,we write to see if you could meet their requiremen

34、ts.v The table-cloths they require should be best quality linen in handsome designs,ranging from 200cm to 250cm in length and from 100cm to 150cm in width.Could you quote us your best CIF London price for 1000 pieces？And can you deliver the goods by the end of next month?v We usually pay by sight L/

35、C.Is it acceptable to you?v We look forward to your early reply.v Yours faithfullyFrom:michael.downingsuper-e-.hkTo:sales Subject:Inquiry about Dyna Power Pocket Computer Dear Sir:We learned about your DynaPower pocket computer through Rochester Industries.Would you please send us a brochure,price l

36、ist and any other details that would give us a better understanding of your product?We were impressed by the the computers user-friendly features and think that with proper marketing it would competer quite well in Hong Kong and Mainland China.Key to letter writing 2Key to letter writing 2Would you

37、also let us know if you are currently represented by a Hong Kong company?If so,could you give us their name and address?If not,would you consider exclusive representation by our company?Super e-Notes,Ltd.is one of Hong Kongs major importers of sophisticated electronic equipment and computer systems

38、and has a very extensive market network in Hong Kong and Mainland China.To give you a better idea of our operations,wer have enclosed our annual report.Sincerely yoursMichael DowningKey to letter writing 3vDear SirvI am particrlarly interested in your L/20 KIF folding chairs and would like to know i

39、f you have 25 in stock.Also,would you please let me know the unit price and if you could give a discount for an order of this size?vFinally,how soon could you deliver them when you receive the order?vI am looking forward to hearing from you.vSincerelyvGary Parks Review of EnqriryWords and Phrases ho

40、me textile productsall-cotton bed sheetsbed sheets of/in various sizes and designs全棉床单全棉床单各种尺码和各种尺码和花色的床单花色的床单家用纺织品家用纺织品Words and Phrases sample-cutting book place substantial/large orderspay by sight L/C大量订购大量订购即期信用证支付即期信用证支付布料剪样本布料剪样本Translation v我们是中国家用纺织品的主要出口商之一。我们是中国家用纺织品的主要出口商之一。vWe are one o

41、f the leading exporters of home textile products in China.v我们在中国日报上看到你们刊登的广告，对你们的产品感我们在中国日报上看到你们刊登的广告，对你们的产品感兴趣，希望得到你们打印机的目录和价格单。兴趣，希望得到你们打印机的目录和价格单。vWe have seen your advertisement in China Daily and are interested in your products.Would you please send us a copy of catalogue and price list of your

42、 printers?v我们想购买你们公司目录所列的机动玩具。我们想购买你们公司目录所列的机动玩具。vWe would like to place an order for the mechanical toys illustrated in your catalogue.v如能提供有关价格、可供数量及其它有关细节的信息，我如能提供有关价格、可供数量及其它有关细节的信息，我们将不胜感谢们将不胜感谢vWe would appreciate it if you will provide/send us information about prices,quantity available,and t

43、he other relative particulars.Translation v请贵方报以下各项商品最优惠的新加坡到岸价，包括我方请贵方报以下各项商品最优惠的新加坡到岸价，包括我方3%的佣金。的佣金。vPlease quote your best CIF Singapore prices for each of the following items,including our 3%commission.Translation OfferInformation RelatedSample Letter StudyUseful ExpressionsTranslatingLetter Wr

44、itingContentsContentsInformation Related Firm offer3 Non-firm offer4 Quotation1exerciseoffer2Information Related A reply to an enquiry is a quotation A quotation is a statement of the current price of an article that you intend to sell.A quotation is an offer in simple form without fixed time of val

45、idity.It mainly deals with price and is usually not legally binding upon the seller.QuotationInformation Related.va promise to supply goods on the terms and conditions stated not only terms of price but all necessary terms of sales.offerInformation Related Promise to supply certain quantity of goods

46、 at a fixed price within a stated period of time.Other terms such as quantity,specifications,packing and payment must be clear and definite.vA firm offer is binding on the exporter.It cannot be revised or withdrawn once it is accepted by the buyer within the validity.Firm offerInformation RelatedvIt

47、 is an offer without engagement.vIt always contains a reservation clause like“We offer without engagement”or“The offer is subject to our final confirmation”,etc.vIt can be revised or withdrawn at any time.vIt may be sent in the form of a letter,a price list,a pro forma invoice,a catalogue,or a quota

48、tion sheet.Non-firm offerPoint out which of the following expressions are firm offers:v1.We are making you,subject to your acceptance before the end of this month,the undermentioned offer:v2.Our offer is subject to change without notice.v3.Our offer is subject to goods being unsold.v4.Our offer is s

49、ubject to your confirmation reaching here on or before the 25th this month.v5.We offer you,subject to our final confirmation,the following goods:v6.Our offer is subject to your reply reaching here by August 15,Beijing time.Key:1.4.6 Letters of offer Sample letter 2:Sample letter 4:Sample Letter Stud

50、ySample letter 6:Non-firm Offer More samplesSample Letter 2Useful expressionWords and phrasesSample letterWriting stepsWords and Phrases the latest edition of our catalogue to make purchases online to welcome you as our customer网上订购网上订购欢迎成为我们欢迎成为我们的客户的客户最新版的最新版的商品目录商品目录 Sample Letter 2 Textbook,P54W

51、riting Steps 1.Thank the customer for their interest in your products2.Say that you are sending to them,such as a catalogue,a price list,advertising literature etc3.End on an optimistic note and encourage the customer to phone or fax you for more informationUseful Expression1.贵方某日关于某事的咨询已收到，谢谢！贵方某日关

52、于某事的咨询已收到，谢谢！2.请随时和我们联系请随时和我们联系！Thank you for your enquiry of(asking)forPlease feel free to let us know/contact us.Sample Letter 4Useful expressionWords and phrasesSample letterWriting stepsWords and Phrases punctual/prompt shipmentPlease see(to it)thatwithin the stipulated time请注意请注意/确保确保 在规定的时间内在规

53、定的时间内及时交货及时交货或者装运或者装运Words and Phrases meet the increasing demandassure sb.of sth.向某人确保某事向某人确保某事满足增长的需要满足增长的需要 Sample Letter 4 Textbook,P56Writing Steps 1.Thank the customer for their interest in your products and confirm that you can help.2.Answer the enquiry:catalogue,price list,Terms of payment 4

54、.Promote your product and explain how it suits the customers needs.Introduce marketability(市场市场适销性适销性).5.End on an optimistic note and encourage the customer to phone or fax you for more information.Useful Expression1.为保证所订货物及时发运，请确保信用证在规为保证所订货物及时发运，请确保信用证在规定的发运日前定的发运日前30天开到我处。天开到我处。2.如需其他信息，请随时与我们联

55、系。如需其他信息，请随时与我们联系。In order to ensure punctual shipment of the goods to be ordered,please make sure that the L/C reaches us at least 30 days before the stipulated time of shipment.If you are in need of any other information,please feel free to let us know.Sample Letter 6Useful expressionWords and phr

56、asesSample letterWriting stepsWords and Phrases(sth)be available from stock/we can supply from stock Quote as follows/as the followingOut-perform our competitors products in some respects报价如下报价如下产品在某些方面产品在某些方面胜过竞争对手胜过竞争对手有现货供应有现货供应 Sample Letter 6 Textbook,P58-59Writing Steps 1.Thank the customer fo

57、r their interest in your products and confirm that you can help.2.Quote：Quantity,price,payment4.Promote your products.5.End on an optimistic note and encourage the customer to ask you for more information.Useful Expression1.此报价为实盘，此报价为实盘，2月月18日前复函才有效。日前复函才有效。2.随函附我方产品的详细规格。随函附我方产品的详细规格。This offer is

58、 firm,subject to your reply reaching here by Feb.18.Enclosed is a full specification of our products.Non-firm Offer 25 June,2006Dear Mr.JonesThank you for your letter of 15 June inquiring about our raincoats.Our“DD”range is particularly suitable for warm climates,and during the past years we have su

59、pplied this range to dealers in several tropical countries.From many of them we have already hadrepeat orders,in some cases more than one.This range is popular not only because it is light in weight,but also because the material used has been specially treated.Non-firm OfferFor the quantities you me

60、ntion we are pleased to quote as follows:“DD”Raincoatsmens medium USD 13,00 eachmens small 12,75 eachwomens medium 12.50 eachwomens small 12.25 eachPrice:Net CIF Kuwait.Terms of payment:By L/C at sight.Shipment:Within 3-4 weeks of receiving the L/C.This quotation is subject to our final confirmation

61、.We feel you may be interested in some of our other products andenclose some descriptive booklets and a copy of sales literature for use with your customers.We look forward to receiving your order.SincerelyMary ClintonUseful Expression本报盘将保留至月底有效。本报盘将保留至月底有效。按照请求，我们现报盘按照请求，我们现报盘500台海尔牌电脑如下：台海尔牌电脑如下：

62、We will keep this offer valid/open/firm/good till the end of this month.At your request,we are making an offer for 500 sets of computers as follows:Useful Expression此报盘为实盘，以你方在本月底前复到有效。此报盘为实盘，以你方在本月底前复到有效。This offer is firm,subject to your reply reaching us by the end of this month.The price of our

63、TV set is US$500.00 CIF Vancouver.我们电视机的价格是每台我们电视机的价格是每台500美元温哥华到岸价。美元温哥华到岸价。Useful Expression现按你方要求报盘如下，以我方最后确认为准。现按你方要求报盘如下，以我方最后确认为准。上述报盘无约束力。上述报盘无约束力。We are making you an offer at your request,subject to our final confirmation,as follows：The above offer is a free offer./The above offer is withou

64、t engagement.Useful Expression此报价为实盘，此报价为实盘，2月月18日前复函才有效。日前复函才有效。随函附我方产品的详细规格。随函附我方产品的详细规格。This offer is firm,subject to your reply reaching here by Feb.18.Enclosed is a full specification of our products.Useful Expression贵方某日关于某事的咨询已收到，谢谢！贵方某日关于某事的咨询已收到，谢谢！请随时和我们联系请随时和我们联系！Thank you for your enquir

65、y of(asking)forPlease feel free to let us know/contact us.Useful Expression为保证所订货物及时发运，请确保信用证在规定为保证所订货物及时发运，请确保信用证在规定的发运日前的发运日前30天开到我处。天开到我处。如需其他信息，请随时与我们联系。如需其他信息，请随时与我们联系。In order to ensure punctual shipment of the goods to be ordered,please see that the L/C reaches us at least 30 days before the

66、stipulated time of shipment.If you are in need of any other information,please feel free to let us know.Translate本报盘将保留至月底有效。本报盘将保留至月底有效。按照请求，我们现报盘按照请求，我们现报盘500台海尔牌电脑如下：台海尔牌电脑如下：This offer will keep valid/open/firm/good till the end of this month.At your request,we are making an offer for 500 sets of computers as follows:Translate此报盘为实盘，以你方在本月底前复到有效。此报盘为实盘，以你方在本月底前复到有效。This offer is firm,subject to your reply reaching us by the end of this month.The price of our TV set is US$500.00 CIF Vancouver