《民航实用英语》ppt课件 08Duty-Free-Shopping

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1、民航实用英语ONTENTSChapter EightDuty-Free ShoppingObjective 1 Introduction to Duty-Free ItemsObjective 2 Sale of Duty-Free ItemsDuty-free shopping is available on board most international flights.Prices of in-flight duty free items are usually much lower than retail stores since they are not charged duty.

2、So passengers may take advantage of the price saving and buy items for their own use or as gifts for members of their family or friends.Thats why duty-free shopping is sometimes also called the“gift”shop in the sky.Duty free goods/items range from cosmetics,jewelry,accessories,confectionery,liquor,c

3、hildrens toys,etc.Guidance1Chapter EightDuty-Free Shopping Objectives2What are duty-free items?Whats the sales process of duty-free goods?How to give suggestions to passengers in duty-free service?What is duty-free allowance?Chapter EightDuty-Free ShoppingObjective 1 Introduction to Duty-Free ItemsB

4、ackground Information在机场国际航班休息区、过境转机大厅和国际航班上都可以购买到免税商品。在国际航班上，空乘会销售机上免税购物杂志上所展示的商品。因为免税商品免除了关税，所以一般要比零售价格便宜15%40%。免税购物的商品一般都是全球知名品牌的商品，包括香烟、化妆品、珠宝首饰、配饰、糕点糖果、酒水、儿童玩具等等。Objective 1 Introduction to Duty-Free ItemsGetting StartedSection One1 Can you name some duty-free items?2 Do you know the famous bra

5、nds in the world for duty-free goods?LearningSection TwoUseful ExpressionsPassengers may say:1 Excuse me,Miss.Do you sell duty-free items on board?2 I want to buy some whiskey for my friends as presents.What kinds of whiskey do you have,Miss?3 What brand is it?4 How much is it?5 May I pay by credit

6、card?You would say:1 Would you like any duty-free goods?2 The duty-free goods magazine shows our selection.It is in the rear pocket in front of you.3 We have a wide selection of duty-free goods,such as perfumes,fashion accessories,spirits,cosmetics and so on,all at duty-free prices.Here is the catal

7、og.4 It costs 175 dollars.5 175 dollars out of 200.Here is your change,Sir.6 Its Swarovski,the worlds largest crystal pendants manufacturer.Its very popular with ladies.DialoguesDialogue A(CC=Cabin Crew,P=Passenger)P：Excuse me,Miss.Do you sell duty-free items on board?CC：Yes,we provide duty-free sal

8、es after the meal service.P：May I know what items are sold now?CC：Yes.The duty-free goods magazine showsour selection.It is in the rear pocket in front of you.P：Thank you so much.CC：You are welcome.Dialogue BCC：Would you like any duty-free goods?P：Yes.I want to buy some whiskey for my friends as pre

9、sents.What kinds of whiskey do you have,Miss?CC：We have Johnny Walker Black Label,Chivas Regal and Cutty Sark.P：Ill have one bottle of Johnny Walker Black Label.How much is it?CC：It costs 175 dollars.P：Here is 200 US dollars,please.CC：Thank you,Sir.175 dollars out of 200.Here is your change,Sir.Dial

10、ogue CP：Excuse me,Miss?CC：What can I do for you?P：Do you have any duty-free items on board?CC：We have a wide selection of duty-free goods,such as perfumes,fashion accessories,spirits,cosmetics and so on,all at duty-free prices.Here is the catalog.P：I just want to buy something for myself.The necklac

11、e looks good.What brand is it?CC：Its Swarovski,the worlds largest crystal pendants manufacturer.Its very popular with ladies.P：Let me try it on.Oh,I like it very much.How much is it?CC：Its$120.P：OK.Ill take it.May I pay by credit card?CC：Yes.Thank you.Cabin AnnouncementLadies and gentlemen,Good morn

12、ing!Continental Airlines introduces another special service for you on this flight:a unique shopping experience while flying.Within the pages of the newest Continental Collection,you will discover an unparalleled collection of over 60 items from the worlds most sought-after names:jewelry from Misaki

13、,Carolee and Swarovski,watches from Anne Klein and Kenneth Cole,toys,liquor,fragrances and cosmetics,all available to purchase duty-free while on board and to take with you.Look for a copy of the Continental Collection catalog in the seat pocket on board.Your flight attendant will be pleased to assi

14、st you with your selection.All prices are in U.S dollars.Most major currencies,travelers checks and credit cards are accepted.Enjoy your shopping and flight.Thank you!Useful wordsduty n.责任，关税duty-free shopping 免税购物duty-free item 免税商品duty-free catalog 免税商品目录duty-free allowance 免税限额selection n.选择brand

15、 n.品牌cosmetics n.化妆品jewelry n.珠宝accessory n.配件，配饰confectionery n.糕点，糖果liquor n.酒，含酒精的饮料perfume n.香水cigarette n.香烟whiskey n.威士忌Swarovski 施华洛世奇Johnny Walker Black Label 黑方（著名的苏格兰威士忌）Chivas Regal 芝华士Cutty Sark 顺风威士忌cash n.现金credit card 信用卡QuizDirections：Please fill in the blanks with the appropriate wo

16、rds.1 Would you like to buy some _?2 The _ in the rear pocket shows our selection.3 What _ of perfume do you use?4 Do you want to pay in _ or with your _?Your TurnSection Three ListeningWordsDirections:Please tick the word you are hearing in each group.1A.at B.item C.height D.intern2A.duty B.dirty C

17、.daddy D.darling3A.baggage B.pork C.pocket D.basket4A.perform B.perfect C.perfume D.prefer5A.change B.chance C.charm D.chargeStatementsDirections：In this part you will hear a short statement.Listen carefully and choose thesentence which is the closest to what you have heard.1 A We sometimes dont sel

18、l duty-free items on board.B We sometimes sell duty-free items on board.C We dont sell duty-free items on the flight.D We sell duty-free items on the flight.2 A I would like to have some whiskey for my friends as gifts.B I would like to have some watches for my friends as presents.C I want to buy so

19、me whiskey for myself as gifts.D I want to buy some watches for myself as presents.3 A You can pay in cash.B You can pay with credit card.C You can pay by travelers check.D You can pay in U.S.dollars.4 A The duty-free goods catalog shows what we sell.B The duty-free goods catalog shows our perfumes.

20、C The duty-free good magazine shows our chocolates.D The duty-free good magazine shows our accessories.5 A We have a wide selection of duty-free items,such as perfumes,fashion accessories,liquors,toys and so on,all at duty-free prices.B We have a wide selection of duty-free items,such as perfumes,co

21、nfectioneries,liquors,cosmetics and so on,all at duty-free prices.C We have a wide selection of duty-free items,such as perfumes,fashion accessories,watches,cosmetics and so on,all at duty-free prices.D We have a wide selection of duty-free items,such as perfumes,fashion accessories,liquors,cosmetic

22、s and so on,all at duty-free prices.6 A It costs 175 dollars.B It costs 155 dollars.C It costs 165 dollars.D It costs 195 dollars.7 A We provide duty-free sale before the meal service.B We provide duty-free sale after meal service.C We provide duty-free sale during meal service.D We dont provide dut

23、y-free sale after meal service.8 A I just want to buy something for my parents.B I want to buy something for my friends.C I dont want to buy something only for myself.D I just want to buy something for myself.9 A It is very popular with children.B It is very popular with ladies.C It is very popular

24、with gentlemen.D It is very popular with students.10 A Your flight attendants will be glad to help.B Your flight attendants will be happy to sell.C Your flight attendants will be pleased to answer.D Your flight attendants will be pleased to be asked.DictationDirections：Listen to the following dictat

25、ion and fill in the blanks with exact words or phrases.Aboard the aircraft on certain _ or at special _ located in _ or in transit areas in airports,the passengers can purchase some _.The purchase _ of a duty-free item is exempt from the tax that is normally added by the country or city in which the

26、 sale is _.Thus,duty-free items are _ than items bought where the duty-free condition does not apply.By shopping duty-free,sometimes 15%to 40%off the suggested _ can be saved.The passengers can buy duty-free goods as _ or souvenirs.Therefore,this dutyfree service is _ by most of the international pa

27、ssengers.SpeakingSubstitutionDiscussionWhere can passengers buy duty-free items?Why do passengers want to buy duty-free items?Try to name the popular duty-free items.How to pay for duty-free items on board?ActivitiesWork in groups.Practice different ways of meeting people based on the following situ

28、ations.A passenger wants to know something about in-flight duty-free shopping,including the beginning time,the items sold,and so on.A passenger wants to buy some whiskey for his friends.A lady wants to buy something for herself at duty-free shopping on board.RetellPlease narrate this in your own wor

29、ds.With the development of e-commerce,shopping online becomes a new way of shopping which is getting more and more popular.Many citizens are likely to shop through the Internet nowadays.Generally speaking,shopping online offers lots of advantages with its convenience the most prominent.There are man

30、y commodities on the Internet where you can search whatever you want.Besides,just by clicking the mouse,you can get almost all information you want,so that you dont have to go to the shop personally.In addition,the commodities on the Internet are usually cheaper than those in the stores;so shopping

31、online,you can save much money.However,everything has two sides.You can not see the products or check their qualities and some of the sellers on the Internet are not so honest.And,for those who enjoy shopping around different stores,shopping online perhaps will make them boring.In my opinion,shoppin

32、g online has more advantages than disadvantages,and with the improvement of e-commerce,there will be more people to shop on the Internet.GameWord ScrambleObjective 2 Sale of Duty-Free ItemsBackground Information在提供机上免税购物服务的时候，各个航空公司大致都有以下的流程：首先，乘务员会播报机上免税购物的广播词；然后，乘客可以翻阅前方座椅口袋中的免税购物杂志；之后，乘务员会推着小购物车穿

33、过机舱过道来展示免税商品，这时，乘客就可以购买自己心仪的商品了。Getting StartedSection One1 How to buy duty-free items?2 How to give passengers suggestions on duty-free shopping?LearningSection TwoUseful ExpressionsPassengers may say:1 Id like to buy some souvenirs for my family.2 Will you give me some suggestions?I need to buy so

34、me presents for my husband anddaughter.3 Do you have any recommendations?4 Could you give a discount?5 How much is it altogether?You would say:1 Can I interest you in any duty-free items?2 Excuse me,Madam?Do you want to buy any duty-free goods?3 Here is the duty-free catalog.Which would you like?4 H

35、ow about a bottle of wine for your husband and a bottle of Chanel No.5?5 That is a kind of toffee in a Hello Kitty can.I think your daughter will love it.6 And how about some chocolate?We have some very nice ones in promotion.7 As far as I know,visitors to the United States are allowed 1 carton or 5

36、0 cigars at most.8 I am sorry.All the items we sell on board are marked prices.9 Thats$28 in all.10 Cash or credit card,Madam?DialoguesDialogue A(CC=Cabin Crew,P=Passenger)CC：Sir,what can I do for you?P：Id like to buy some souvenirs for my family.CC：Here is the duty-free catalog.Which would you like

37、?P：Will you give me some suggestions?I need to buy some presents for my husband and daughter.CC：How about a bottle of wine for your husband and a bottle of Chanel No.5 for your 185 Chapter Eight Duty-Free Shopping daughter?P：OK.Ill take them.Dialogue BCC：Excuse me,Madam?Do you want to buy any duty-f

38、ree goods?P：Well,I want to get something for my daughter,but Im not sure what to buy.Do you have any recommendations?CC：How old is your daughter?P：She is five years old.CC：We have some very lovely confectionery.You may read your in-flight duty-free magazine here.P：Whats this?It looks so cute.CC：That

39、 is a kind of toffee in a Hello Kitty can.I think your daughter will love it.And how about some chocolate?We have some very nice ones in promotion.You can buy one and get one free.P：OK.Ill take a can of toffees and two bars of chocolate.CC：Thats$28 in all.Cash or credit card,Madam?P：Cash.Thanks.Dial

40、ogue CCC：Can I interest you in any duty-free items?P：Yes.Id like 2 cartons of Marlboro,please.CC：Sorry,Sir.As far as I know,visitors to the United States are allowed 1 carton or 50 cigars at most.P：I didnt hear about that.Well,1 carton,please.CC：Yes,Sir.P：And 3 bottles of Glenfiddich,please.CC：Sorry

41、 again,Sir.Visitors to the United States are allowed 1 liter at most.P：All right.Just 1 liter.How much is it altogether?CC：Its 300 dollars.P：Could you give a discount?CC：I am sorry.All the items we sell on board are marked prices.P：OK.Here you are.Cabin AnnouncementLadies and gentlemen,In an effort

42、to further meet your traveling needs,we are pleased to offer you a wide selection of duty-free items.All items are priced in US dollars.Please check with your cabin attendant for prices in other currencies.Most major currencies and US dollar travelers checks,are accepted for your purchases.The major

43、 credit cards are also accepted.Detailed information can be found in the Duty-free Catalog in the seat pocket in front of you.Useful wordssouvenir n.纪念品，礼物suggestion n.建议，提议recommendation n.推荐，建议discount n.折扣altogether adv.总共；完全地toffee n.乳脂糖，太妃糖cigar n.雪茄carton n.纸箱，纸盒liter n.公升marked price 标价，定价Cha

44、nel 香奈儿Marlboro 万宝路（美国香烟品牌）Glenfiddich 格兰菲迪（英格兰酒品牌）at most 至多，最多currency n.货币；通货travelers check 旅行支票purchase v.购买promotion n.推广；促销QuizDirections：Please fill in the blanks with the appropriate words.1Can I just make a _ about how we might do this?2Do I get a _ if I buy a whole carton of wine?3He gave

45、 his son some money for _ his school books.Your TurnSection ThreeListeningWordsDirections:Please tick the word you are hearing in each group.1A.toffee B.coffee C.coffin D.tofu2A.carton B.cartoon C.cotton D.corner3A.door B.dog C.dollar D.daughter4A.cart B.cash C.cut D.catch5A.father B.feather C.first

46、 D.furtherStatementsDirections：In this part you will hear a short statement.Listen carefully and choose thesentence which is the closest to what you have heard.1 A Would you like to buy some duty-free items?B What duty-free items are you interested in?C You are interested in our duty-free items.D Yo

47、u are not interested in our duty-free items.2 A I want to buy some gifts for my family.B I want to buy some presents for my family.C I want to buy some skincare products for my family.D I want to buy some souvenir for my family.3 A Will you give me any money?B Do you have any recommendations?C Will

48、you give me some presents?D Will you give me some sugar?4 A How about a bottle of wine for your wife and a bottle of Chanel No.5 for your daughter?B How about a bottle of wine for your husband and two bottles of Chanel No.5 for your daughter?C How about a bottle of wine for your husband and a bottle

49、 of Chanel No.5 for your daughter?D How about a bottle of wine for your husband and a bottle of Chanel No.5 for your son?5 A We have some very nice chocolates on sale.B We have some very nice chocolates in our store.C We have some very nice chocolates in our list.D We have some very nice chocolates

50、to sell.6 A You can buy two for just paying one.B You can buy two.C You can buy one and pay for it.D You can buy one free.7 A Thats$26 in all.B Thats$38 in all.C Thats$28 in all.D Thats$48 in all.8 A As far as I know,visitors to the United States are allowed 1 carton or 50 cigarettes at most.B As fa

51、r as I know,visitors to the United States are allowed 1 carton or 15 cigars at most.C As far as I know,visitors to the United States are allowed 1 carton or 50 cigars at most.D As far as I know,visitors to the United States are allowed 2 cartons or 50 cigars at most.9 A The prices of all the items w

52、e sell on the flight are marked.B The prices of all the items we sell on the flight are shown in the duty-free magazine.C The prices of all the items we sell on board are reasonable.D All the items we sell on board are cheap.10 A OK.I will take away all of them.B OK.I will take them to you.C OK.I wi

53、ll take them with me.DOK.I will buy all of them.DictationDirections：Listen to the following dictation and fill in the blanks with exact words or phrases.Duty-free goods can be _ in the duty-free goods shops in the _,_ and on board most _.In these international flights,flight attendants _ a range of

54、duty free goods according to the in-flight duty-free catalog magazine.The purchase price of a duty-free item is exempt from the _ that is normally added by the country or city.By shopping duty-free goods,sometimes 15%40%off the _ retail price can be _.SpeakingSubstitutionDiscussionHow to assist pass

55、engers in their selection of duty-free items?In recommending duty-free goods,what factors will you consider?If a passenger asks for discount,how would you respond?ActivitiesWork in groups.Practice different ways of meeting people based on the following situations.A passenger asks the cabin attendant

56、 to recommend a gift for his son.A passenger wants to buy four bottles of liquor,which exceeds the limited allowance.A passenger wants to buy a bottle of Chanel No.5,but it has been sold out.RetellPlease retell this passage in your own words.Anyone who has contact with customers is a salesperson.So

57、that it may include you.The relationship between a salesperson and a customer is important:both parties want to feel satisfied with their deal and neither wants to feel cheated.A friendly,respectful relationship is more effective than an aggressive,competitive one.A salesperson should believe that h

58、is or her product has certain advantages over the competition.Customers want to be sure that they are buying a product that is of good value and of high quality.GameSuper SalespersonYou are a super salesperson.Try to make up an advertisement of 30 seconds to sell the following products to the target customers.Refrigerators to EskimosCombs to the Bald-headedSkirts to MalesShavers to FemalesThanks!