2023年客户投诉处理岗位职责3篇

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1、2023年客户投诉处理岗位职责3篇 书目 第1篇客户投诉处理岗位职责 第2篇客户投诉处理专员岗位职责 第3篇客户投诉处理专员岗位职责任职要求 客户投诉处理专员岗位职责 客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers. at hr

2、s group “we love to make it happen”: we are the worlds leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking experience simple and smart. our booking portals combine more than 85

3、0,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to expand and employs more than 1,500 people in 27 offices across the world including cologne, shanghai, london, mumbai and sydney. to fuel our in

4、ternational growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs the challenge you are up for. - take end-to-end responsi

5、bility of dealing with complaints from hrs customers with excellent quality and service standards - clarify the causes of customer complaints with internal and external contacts - process the customer complaints with optimal solution - maintain and manage the customer data in the system - participat

6、e in process optimization project the commitment you bring - bachelors degree or above - 3 years of working experience in complaint management, ideally in the hospitality or tourism industry - good knowledge in pc application, with proficiency in using call-centre-systems or other related specified

7、software - a structured, independent and service oriented working style - fluency in english, spoken and written the reward you get - a high impact quality specialist role with high degrees of responsibility and autonomy - plenty of room for personal growth and professional development - a highly ta

8、lented, passionate and international team that revolutionizes the travel industry - strong team performance and a transparent results focus towards one shared direction - a modern working environment 客户投诉处理岗位职责 客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai

9、based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers. at hrs group “we love to make it happen”: we are the worlds leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of thei

10、r hotel accommodation. it is our goal to make the booking experience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to expand and emplo

11、ys more than 1,500 people in 27 offices across the world including cologne, shanghai, london, mumbai and sydney. to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ev

12、er changing travel industry. do you also want to make it happen at hrs the challenge you are up for. - take end-to-end responsibility of dealing with complaints from hrs customers with excellent quality and service standards - clarify the causes of customer complaints with internal and external cont

13、acts - process the customer complaints with optimal solution - maintain and manage the customer data in the system - participate in process optimization project the commitment you bring - bachelors degree or above - 3 years of working experience in complaint management, ideally in the hospitality or

14、 tourism industry - good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software - a structured, independent and service oriented working style - fluency in english, spoken and written the reward you get - a high impact quality specialist role w

15、ith high degrees of responsibility and autonomy - plenty of room for personal growth and professional development - a highly talented, passionate and international team that revolutionizes the travel industry - strong team performance and a transparent results focus towards one shared direction - a

16、modern working environment 客户投诉处理专员岗位职责任职要求 客户投诉处理专员岗位职责 客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司，驿舒达 at hrs “we love to make it happen”: we are the global market leader when it comes to tech- and data driven business travel solutions. our enterprise business offers end-to-end hotel manage

17、ment solutions to more than 7，000 corporate businesses globally to simplify their business travel. state of the art service solutions like strategic consulting & hotel procurement， travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the t

18、ravel processes and guarantee savings along the value chain. today we work globally with the fortune 500， such as google， china mobile， amazon， siemens， hitachi， alibaba， volkswagen， worldbank. we are looking for a shanghai based 2nd level agent china (m/f/d) that provides contribution to the contin

19、uous improvement of services for hrs customers. your challenges take end-to-end responsibility of dealing with complaints from hrs customers with excellent quality and service standards clarify the causes of customer complaints with internal and external contacts process the customer complaints with

20、 optimal solution maintain and manage the customer data in the system participate in process optimization project your commitment bachelors degree or above several years of working experience in complaint management， ideally in the hospitality or tourism industry good knowledge in pc application， wi

21、th proficiency in using call-centre-systems or other related specified software a structured， independent and service oriented working style fluency in english， spoken and written your rewards at hrs we feel globally united and mutually responsible， a belief that is rooted in our company history and

22、 values: thinking and acting like an entrepreneur， with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day. you will work in a modern working environment with flexible working hours and the option to work from home. our training and further education offers give you plenty of room for your personal growth and individual development.