饭店实用英语课件scene10
《饭店实用英语课件scene10》由会员分享,可在线阅读,更多相关《饭店实用英语课件scene10(17页珍藏版)》请在装配图网上搜索。
1、Hotel Practical EnglishScene 10 Special ServicesTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1.Free Talk1.What would you say if the guest praises your service and your hospitality?2.What are the qualities a baby-sitter should have?Give good reasons to s
2、upport your opinion,please.Hotel Practical English Dialogue 1 Can You Do Me a Favor?(A:Housemaid G:Guest)H:Good morning,sir.Can I do your room now?G:Of course.By the way,can you do me a favor?H:Not a problem.G:Well,its my girlfriends birthday today.I want to give her a surprise.H:What can I do for y
3、ou then?G:Could you buy a bouquet of flowers for me?H:Yes,sir.But how many pieces would you like?G:100.H:Would you like me to get it now or later?G:My girlfriend will come at 4 PM.So I dont want to get it until 3 oclock.Flowers will fade soon in such hot weather.H:OK,sir.Is there anything else?.Hote
4、l Practical EnglishG:One big box of chocolates.Is¥300 enough for both of them?H:Yes,its enough.Ill give you the receipt later.G:Thank you very much.H:My pleasure.Hotel Practical English Dialogue 2 Could You help Me to Find a Quality Babysitter?(H:Housekeeping G:Guest)H:Good afternoon,Housekeeping.Ma
5、y I help you?G:Yes.I wonder if you have a baby-sitting service.H:Yes,we do.G:Great.My wife and I will go for a party tomorrow.Could you help me to find a quality babysitter?H:No problem,sir.All the babysitters in our hotel majored in early childhood education.They are all professional top babysitter
6、s.G:You see.My son is a very special boy.The person he doesnt like is not allowed to touch him.And he will cry.H:Well,do you mean to see the babysitter now,sir?G:Youre right.Can I?H:Certainly,sir.Ill send one girl to your room right away.G:One more thing,how much should I pay?.Hotel Practical Englis
7、hH:The charge will be 58 yuan per hour before 9 PM.But well charge 86 yuan an hour after 9 PM.G:I see.Thank you.Goodbye.H:Thank you for calling,sir.Goodbye.Text Special ServicesThe housekeeping department includes many roles in the service staff of a hotel.The housekeeping staff of a hotel is common
8、ly known for room upkeep such as restocking toiletries,changing bedding and general cleaning.That is to say,the role of the department extends beyond hotel cleanliness.Aside from tending to room cleanliness,the housekeepers have to offer a variety of special services to the guests.They often coordin
9、ate purchasing special items and assist sales teams.They provide babysitting services by request,taking care of the child in the guest room.If the guest is sick,they will look after him or her or take them to the medical room or hospital.Disabled guests need much more help than the normal guests.But
10、 they are very sensitive.So the housekeepers got the training beforehand to learn how to take care of them.In addition,sometimes they have to shine the guests shoes by request.All in all,the housekeepers should try their best to make each guest feel welcome,appreciated and well cared for.The houseke
11、eper should maintain an energetic,friendly and caring attitude at all times and make each guest feel special and enjoys the fun atmosphere in the hotel.Exercises Role-play Activity The following is a role-play activity to practice how housemaids to take care of the sick guests.Divide the class into
12、two groups:the pool attendants and the hotel guests.And then have the students work in pairs.The following is a conversation just as a sample.The students can create conversations as they like.A:Housekeeping.May I help you?B:My daughter feels a little headache.And I have to attend a meeting now.Coul
13、d you send somebody up to take care of her?A:Yes,sir.May I know your room number?B:598.A:OK,sir.Ill send someone up right away.B:Thank you very much.(Five minutes later)A:Housekeeping.May I come in?B:Come in,please.A:Good morning,sir.Im Mary,coming to look after your daughter.B:Thank you very much.E
14、xercises A:Let me take a look.Maybe she catches a bad cold.B:Do you have a medical room?A:Yes,we have.B:Could you take her to see a doctor there?A:Sure.Lets go.Case StudyDo You Have a Babysitting Service?Mrs.White(W)stays at the hotel with her little son.She calls the housekeeping department to ask
15、the information on babysitting.One housekeeper(H)is answering the phone.W:Housekeeping.May I help you?H:Yes.Do you have a babysitting service?W:Of course,maam.There is a child care center in the hotel.H:When is it open?W:Its hours of operation are from 9:30 AM until 12:30 AM.H:How many days is it op
16、en in a week?W:Seven days a week,for children 3 to 12 years of age.H:What activities does it offer?W:It offers a variety of activities,including movies,games,crafts,puppet theatre and painting.H:How much does it charge?W:Its free for hotel guests.H:Are babysitter available to take care of the childr
17、en?.Case StudyW:No.The childs parent or guardian must remain on property while the child is in the child care center.H:OK.Thank you very for your information.Goodbye.W:You are welcome.Goodbye.Case Study Read the above conversation and complete the outline.You should write your answers in no more tha
18、n three words.Your daughter can play in the 1 at this hotel.The child care center opens 2 hours in a day.Children under 3 is not allowed to enter the child care center.Your child can take part in 4 altogether.There is no 5 in the child care center.Home Reading Hotel Information Service Inc.Scandic h
19、as become the first hotel chain to gather all its information for guests with special needs in one place.The homepage of every hotel provides answers to 100 most common questions now.Scandic offers a unique service and a fantastic aid for all the guests,and illustrates or explains all the possible o
20、bstacles that the guests may encounter.Each hotel which belongs to this hotel chain is fitted up with modern comforts and conveniences.In addition,peculiar failities are supplied to the disabled.For example,blind sidewalk from the car park to the entrance is nicely paved;there are hearing aids in ea
21、ch room and the door to the room is wide enough for the wheel chair to go through.It is around five years since Scandic started actively tackling accessibility issues.And since then,there has been a positive increase in the number of guests with disabilities.Accessibility is an important issue and i
22、nformation on existing facilities or obstacles can only help to increase peoples independence.Home Reading People with disabilities travel much more widely nowadays.A few years ago,it could be difficult filling the hotels disability rooms on weekdays,but now they are fully booked practically every d
23、ay.Offering all the information our guests need to feel confident about travelling is a natural development for Scandic,which has worked actively on accessibility at its hotels since 2003,setting the standard for many in the industry.To view the type of access information published by Scandic,and an
24、 example of the facilities at one hotel,visit the webpage:All about Scandic-Special Needs.Home Reading Decide whether the statements are true(T)or false(F)after reading the passage above.1.Scandic is a name of a chain.()2.The topic of this passage is about the possible obstacles that people may be met.()3.Scandic started tackling accessibility issues about five years ago.()4.More and more handicapped people travel around.()5.People can get the information published by Scandic on the internet.()Thank you!
- 温馨提示:
1: 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
2: 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
3.本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
5. 装配图网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。