家乐福隐私政策

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1、 家乐福隐私政策 Privacy Policy of Carrefour 最近更新日期：2018 年 3 月 7 日 Date of Latest Update:March 7th,2018 第一部分 引言 Part I Introduction 家乐福（以下亦称“我们”）深知隐私及个人信息对用户的重要性。您在使用我们的服务时，我们可能会收集和使用您的相关信息。我们希望通过本家乐福隐私政策（以下简称“隐私政策”）向您说明，您在使用我们的服务时，我们会如何收集、使用、储存和分享这些信息，以及我们为您提供的访问、更新、控制和保护这些信息的方式。本隐私政策与您使用的家乐福服务息息相关，希望您仔细阅读

2、并确认您已充分理解本隐私政策所释明的内容，在需要时可按照本隐私政策的指引做出适当选择。Carrefour(hereinafter referred to as we)understands the importance of privacy and personal information to the users.When using our service,we may collect and use your related information.We hope to explain to you about how we collect,use,store and share the

3、se information when you using our service through this Privacy Policy of Carrefour(hereinafter referred to as the“Privacy Policy”),and the way we provide for you to access,update,control and protect such information.The Privacy Policy is closely related to the Carrefour service you are using,please

4、read carefully and make sure you have a full understanding of the content stated in the Privacy Policy,when necessary,you may make the appropriate choice in accordance with the guidance in the Privacy Policy.本隐私政策适用于由家乐福通过家乐福实体门店、家乐福官方网站（域名为）、家乐福官方 APP 及第三方服务平台（包括但不限于：微信公众号、支付宝生活号、小程序，以下合称为“第三方服务平台”

5、）为您提供的相关服务（以下合称为“我们的服务”）。Scope of application:The Privacy Policy is applicable to the relevant services provided by Carrefour through Carrefour offline stores,Carrefour official website(domain name:Carrefour official APP and third-party service platforms(including without limitation:WeChat official

6、account,Alipay Lifestyle official account and mini program,hereinafter referred to as“third-party service platforms”)(hereinafter referred to as“our services”).如您选择使用或继续使用我们的服务，即意味着您完全理解本隐私政策的全部内容，并同意我们按照本隐私政策收集、使用、储存和分享您的相关信息。如您不同意本隐私政策的任何内容，您应立即停止使 用我们的服务。By choosing to use or continuing to use ou

7、r services,you fully understand all content of the Privacy Policy and agree that we can collect,use,store and share your information according to the Privacy Policy.If you disagree with any content of the Privacy Policy,you should immediately stop using our services.本隐私政策将帮助您了解以下内容：The Privacy Polic

8、y will help you to understand the followings:1.我们如何收集和使用您的个人信息 How do we collect and use your personal information 2.我们如何共享、转让、公开披露您的个人信息 How do we share,transfer,and publicly disclose your personal information 3.我们如何使用 Cookie 及同类技术 How do we use Cookie and similar technology 4.我们如何保护和保存您的个人信息 How d

9、o we protect and store your personal information 5.您如何管理您的个人信息 How do you manage your personal information 6.未成年人个人信息的保护 Protection of minors personal information 7.信息安全事件的处置 Disposal of information security incidents 8.通知及隐私政策的更新 Notice and update of the Privacy Policy 9.您如何联系我们 How do you contact

10、us 第二部分 定义 Part II Definition 1.家乐福集团：指 Carrefour.，一家依据法国法律成立的股份制公司。Carrefour Group：Carrefour.,a joint stock company incorporated under the French law.2.家乐福：指家乐福集团在中华人民共和国（以下简称“中国”）境内（为本隐私政策之目的，中国香港、澳门和台湾地区除外）投资的，包括家乐福（中国）管理咨询服务有限公司在内的所有法人实体。Carrefour:All corporate entities invested by Carrefour Gro

11、up within the territory(except Hong Kong,Macau,and Taiwan regions of the PRC for the purpose of the Privacy Policy)of the Peoples Republic of China(hereinafter referred to as the“PRC”),including Carrefour(China)Management&Consulting Service Co.,Ltd.3.家乐福关联公司：家乐福集团在中国香港、澳门和台湾地区以及中国境外投资的所有法人实体。Affilia

12、ted Companies of Carrefour:All corporate entities invested by Carrefour Group in Hong Kong,Macau,and Taiwan regions of the PRC and outside the territory of the PRC.4.个人信息：指以电子或其他方式记录的能够单独或与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。Personal information:various information recorded in electronic or other ways

13、 that can be used separately or in combination with other information to identify the identity of a natural specific person or reflect the activities of a specific natural person.5.本隐私政策中涉及的个人信息包括但不限于：个人基本资料（包括但不限于：个人姓名、生日、性别、住址、个人电话号码、电子邮箱）；个人身份信息（包括但不限于：身份证、护照、军官证、台胞证）；网络身份标识信息（包括但不限于：系统账号、IP 地址、邮

14、箱地址及与前述有关的密码、口令、口令保护答案、用户个人数字证书）；个人财产信息（包括但不限于：交易消费记录、优惠券、账户余额）；个人上网记录（包括但不限于：网站浏览记 录、软件使用记录、点击记录）；个人常用设备信息（包括但不限于：设备号和手机硬件信息）；个人位置信息（包括但不限于：精准定位、经纬度）。The personal information involved in the Privacy Policy includes without limitation:Personal basic information(including without limitation:name,gend

15、er,residence address,telephone number and email);personal identification information(including without limitation:ID,passport,certificate of military officers and MTP);virtual identity identification information(including without limitation:system account,IP address,email address and the relevant pa

16、ssword,access code,password protection answer,users personal digital certificate);personal property information(including without limitation:transaction and consumption records,coupon and account balance);personal internet records(including without limitation:website browsing history,software use re

17、cords and clicking history);commonly used personal equipment information(including without limitation:hardware information of mobile phone);location information(including without limitation:precise localization,latitude and longitude).6.个人敏感信息：指一旦泄露、非法提供或滥用可能危害人身和财产安全，极易导致个人名誉和身心健康收到损害或歧视性待遇等的个人信息。P

18、ersonal sensitive information:refers to personal information that once leaked,illegally provided or abused,may harm personal and property safety,easily lead to damage to personal reputation and physical and mental health or discriminatory treatment,etc.7.本隐私政策所指的个人敏感信息包括：您的个人财产信息（银行卡号、鉴别信息、交易和消费记录等）

19、、个人身份信息（身份证号、护照号、军官证号、台胞证号等）、网络身份标识信息（系统账号、邮箱地址及与前述有关的密码、口令、口令保护答案，用户个人数字证书等）和其他信息（个人电话号码、网页浏览记录、精准定位信息等）。Personal sensitive information referred in the Privacy Policy includes:your personal property information(bank account,authentication information,transaction and consumption records,etc.),person

20、al identification information(ID number,passport number,certificate number of military officer,MTP number,etc.),virtual identity identification information(system account,email address and the relevant password,access code,password protection answer,users personal digital certificate,etc.)and other

21、information(personal phone number,website browsing history,precise localization,etc.).第三部分 隐私政策 Part III Privacy Policy 一.我们如何收集和使用您的个人信息 How do we collect and use your personal information 我们将遵循“合理、正当、必要”原则，且以您的同意为前提，基于本隐私政策所述的目的，收集和使用您的个人信息：On the premise of your consent,we will collect and use yo

22、ur personal information based on the purpose stated in the Privacy Policy following the principle of reasonable,justified and necessary:(一)如果您在线下家乐福门店使用我们的服务 If you use our services in offline Carrefour stores 1.帮助您注册成为我们的会员 Help you to register as our member 为更好地使用我们的服务，您需要填写一张申请表成为我们的会员。当您申请成为我们的会

23、员时，您需要向我们提供您的个人信息，包括您的姓名、性别、生日、国籍、身份证号码、手 机号码、住址等。不注册成为会员不会影响您在家乐福门店购物，但如果您不提供相关信息，将无法享受我们的会员服务。To enjoy our service in a better way,you need to fill in an application form to become our member.When you fill in the form,you need to provide us with your personal information,including your name,gender

24、,birthday,nationality,ID number,mobile phone number and residence address,etc.If you do not register as our member,you can still enjoy shopping in our stores,but if you do not provide related information,you will not be able to enjoy our membership service.2.当您在收银线结账时，您可选择通过银行卡、支付宝、微信（以下统称为“第三方支付机构”

25、）、现金、福卡等方式完成支付。如您选择第三方支付方式进行支付，我们不会通过支付功能收集您在第三方支付机构中的个人信息，但我们需要将您的交易金额信息同上述第三方支付机构共享以实现支付。When you check out in check-out counter,you can choose to complete the payment by bank card,Alipay or WeChat Pay(hereinafter referred to as the third party payment institution),in cash or by Fu card,.If you ch

26、oose to complete the payment by the third party institution,we will not collect your personal information in the third party payment institution through the payment function,but we need to share your order number and transaction amount information with the above mentioned third party payment institu

27、tion to complete the payment.(二)如果您通过线上的家乐福官网、家乐福 APP 或第三方服务平台使用我们的服务 If you use our services through online Carrefour official website,Carrefour APP or third-party service platforms 1.帮助您注册成为我们的会员或绑定您已有的会员卡 Help you to register as our member or bind your existing membership card(1)当您注册时，您需要向我们提供您准备

28、使用的用户名、密码、您本人的身份证号码、手机号码、电子邮箱、生日、性别等个人信息。不注册成为会员不会影响您使用浏览、搜索等基本功能，但如果您不提供相关信息，将无法享受我们的会员服务。When you register,you need to provide us with the name and password you prepared for your account and your personal ID number,mobile phone number,email address,birthday,gender and other personal information.If

29、 you do not register as our member,you can still access basic functions like browsing and searching,etc.,but if you do not provide related information,you will not be able to enjoy our membership service.(2)如果您已经是家乐福的会员，您还可以绑定您的会员卡，此绑定功能会收集您的家乐福会员卡号及您在注册成为家乐福会员时已经向我们提供的信息，除此之外不会额外收集您的个人信息。If you are

30、 a Carrefour member already,you can also bind your membership card.Except the number of your membership card and the information you have already provided to us when you registered as our member,the binding function will not additionally collect your personal information.2.向您提供商品或服务 Provides you wit

31、h goods or services 在您使用我们服务的过程中，我们可能会在以下环节收集并使用您的个人信息。We may collect and use your personal information in the following links in your process of using our service.商品信息展示和搜索功能：为向您展示我们的商品、促销活动或服务，向您提供个性化的信息搜索及交易服务，识别账号异 常状态，我们会收集您的浏览及搜索记录、设备信息、位置信息等。如您拒绝我们收集定位信息，您可以关闭移动设备自带的定位功能。Display and search fu

32、nction of goods information:to show you our goods,sales promotions or services,provide you with personalized information search and transaction services and identify abnormal status of accounts,we will collect your browsing and searching records,device information,location information and so on.If y

33、ou refuse us to collect the location information,you can turn off the location function in the mobile device.3.自动收集的信息 Automatically collected information 当您使用我们的服务时，某些信息可以通过各种技术和方法进行被动收集，而不需要您主动提供。我们可能通过 cookie 等工具收集您的 IP 地址、浏览记录、产品偏好、internet tags、定位等信息。When you use our services,instead of being o

34、ffered by you,certain information can be collected passively by various technologies and methods.We may use cookies and other tools to your IP address,website browsing history,preference for goods,internet tags,localization and other information.请注意，单独的 IP 地址是无法识别特定自然人身份或反映特定自然人活动情况的。一个 IP 地址是互联网供应商

35、分配给您使用之计算机的号码，这样你才可以访问互联网。在大多数情况下这个地址是呈动态性的（每次您上网都会改变），而不是静止的（给一个特定使用者的计算机）。我们将使用您的 IP 地址来确定我们服务器中的问题、报告一些集合信息、决定从你的计算机连接到我们网站的最快路径以及管理和改善我们的网站。Please kindly note that IP address cannot be used separately to identify the identity of a specific natural person or reflect the activities of a specific n

36、atural person.A IP address is the number assigned to your computer by the internet provider,so you can access the internet.In most cases,this address is dynamic(it changes in every time when you surf the internet),rather than static(given to the specific users computer).We will use your IP address t

37、o identify problems in our server,report some collection information,and decide the fastest way to connect your computer to our website and manage and improve our website.(三)线下家乐福门店、家乐福官网、家乐福 APP 及第三方服务平台均适用之服务 Services applicable to offline Carrefour store,Carrefour website,Carrefour APP and third-

38、party platforms 1.售后与客服 After-sales and customer service 为优化您的服务体验，我们可能会使用您的会员信息与您取得联系，为您妥善解决售后问题，亦可能根据您的要求，为您更新您的个人信息。To optimize your service experience,we may use your membership information to get in touch with you,solve your after-sales problems properly,or to update your personal information a

39、ccording to your requirements.2.活动信息推送 Activity information push 为完善我们的服务，为您提供贴近您需求的活动信息，我们会不定期通过邮寄海报、短信、微信、电子邮件、app 推送等形式，向您发送活动信息（可能包括并非由家乐福销售或提供商品或服务的活动信息）。如果您不想接收该类信息，您可通过本隐私政策第九条所列的联系方式联系我们或通过短信、E-mail 或第三方服务平台等提供的退订机制退订相关信息，我们会立即停止向您发送相关活动信息。To perfect our service and provide activity informat

40、ion close to your needs,we will send you activity information(including activity information of sales,goods or services not provided by Carrefour)occasionally in form of poster mailing,SMS,WeChat,e-mail and APP push,etc.If you dont want to receive such information,you can contact us through the ways

41、 set forth in the Section 9 of the Privacy Policy or go through unsubscribing mechanism provided by SMS,E-mail or third-party platforms,etc.to unsubscribe the related information,and we will immediately stop sending you the related activity information,and we will immediately stop sending you the re

42、lated activity information.3.优化服务 Optimization services 为完善会员信息管理，我们将不定期整理、优化信息数据库。同时为优化我们的服务，我们将不定期对消费习惯、活动效果及服务反馈进行统计分析。如本条所述的事项需第三方合作伙伴共同完成，我们承诺仅与第三方合作伙伴共享为完成前述事项所必须的个人信息。我们的合作伙伴无权将共享的个人信息用于与前述事项无关的其他用途。我们会要求第三方合作伙伴在前述事项完成后返还或删除共享的个人信息数据。To perfect our information management of members,we will ar

43、range and optimize the information database at irregular intervals.Meanwhile,in order to optimize our service,we will make a statistical analysis of the consumption habits,the effect of activities and the feedback of service at irregular intervals.If the items mentioned in this article need to be co

44、mpleted together with third party partners,we promise we will only share the personal information necessary in completing the aforementioned items with third party partners.Our partners do not have the right to use the shared personal information for other uses that are irrelevant to the aforementio

45、ned items.We will request third party partners to return or delete the shared personal information data upon completion of the aforementioned items.(四)征得您授权同意的例外情形 Exceptions in acquiring your authorization and consent 以下情形中，收集、使用您的个人信息无需征得您的授权同意：In the following cases,we dont need to ask for your c

46、onsent in advance to collect or use your personal information:1.与国家安全、国防安全直接相关的；It is directly related to the national security and national defense security;2.与公共安全、公共卫生、重大公共利益直接相关的；It is directly related to public security,public health and major public interests;3.与犯罪侦查、起诉、审判和判决执行等直接有关的；It is dir

47、ectly related to criminal investigation,prosecution,trial and execution of judgment,etc.;4.出于维护个您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；It is needed in protecting you or other persons vital legal rights and interests such as life,property while it is difficult to get your personal consent;5.所收集的个人信息是您自行向社会公众

48、公开的；The collected personal information is disclosed to public society voluntarily by the personal information subject;6.从合法公开披露的信息中收集的您的个人信息，如合法的新闻报道、政府信息公开等渠道；Your personal information is collected from the information publicly and legally disclosed,such as legal news reports,government information

49、 publicity and other channels;7.根据您的要求签订和履行合同所必需的；It is necessary in signing and performing the contract according to your request;8.用于维护所提供的产品或服务的安全稳定运行所必需的，例如发现、处置产品或服务的故障；It is necessary in maintenance of the safe and stable operation of the products or services provided,such as discovery and dis

50、posal in the failure of the products or services;9.法律法规规定的其他情形。Other circumstances prescribed by laws and regulations.二.我们如何共享、转让、公开披露您的个人信息 How do we share,transfer and publicly disclose your personal information(一)共享 Share 我们可能会将您的个人信息与家乐福集团以及家乐福关联公司共享。您充分理解并同意，由于家乐福集团是一家跨国公司，基于集团运营和管理的需要，我们可能会与家乐

51、福集团以及家乐福关 联公司共享您的个人信息，以为您提供更为优质的服务。如果我们与家乐福集团以及家乐福关联公司共享您的个人信息，我们会严格遵守相关法律法规对数据跨境传输的各项要求。我们承诺，所有的共享仅限您的必要个人信息，且受本隐私政策的约束。如果家乐福集团或家乐福关联公司要改变个人信息的使用及处理目的，我们将再次征求您的授权和同意。We may share your personal information with Carrefour Group and Affiliated Companies of Carrefour.You fully understand and agree that

52、,since Carrefour Group is a multinational company,due to the operation and management needs of the group,we may share your personal information with Carrefour Group and Affiliated Companies of Carrefour.If we share your personal information with Carrefour Group and Affiliated Companies of Carrefour,

53、and we will strictly abide by the cross-border data transmission requirements according to relevant laws and regulations.We promise that all sharing is limited to your necessary personal information and is bound by the Privacy Policy.If Carrefour Group or Affiliated Companies of Carrefour intend to

54、change the using and disposing purpose of personal information,we will request for your authorization and approval again.我们不会与家乐福集团以及家乐福关联公司以外的任何公司、组织和个人等第三方共享您的个人信息，但以下情形除外：We will not share your personal information with any company,organization,individual and any third party other than Carrefour

55、Group and Affiliated Companies of Carrefour,except for the following circumstances:1.事先获得您的明确同意和授权；We have obtained your clear consent and authorization in advance;2.法定情形下的共享：我们可能会根据法律法规、法律程序的要求、行政或司法机关依法提出的要求而对外共享您的个人信息；Sharing under legal situations:we may share your personal information with the

56、outside according to the requirements of laws and regulations,legal procedures and administrative or judicial organs;3.与合作伙伴共享：为且仅为实现本隐私政策中所声明的目的，我们的某些服务将由我们和第三方合作伙伴共同提供。我们仅会基于合理、正当、必要的原则与合作伙伴共享您的某些个人信息，以便共同、更好地为您提供服务。我们的合作伙伴无权将共享的信息用于任何其他用途。我们的合作伙伴包括：1）为我们提供商品或技术服务的供应商，以实现各项服务功能为 目的共享您的个人信息，这些功能包括物

57、流配送服务、支付服务、活动信息推送服务、数据处理与分析等；2）商业活动的共同举办方；以及 3）委托我们进行推广的合作伙伴。对于第3 类合作伙伴，我们不会提供您的个人身份信息（指可识别您身份并联系到您的信息，例如姓名、电话、电子邮箱等），我们只会向该类合作伙伴提供推广活动的覆盖面信息、活动效果的汇总信息，确保它们不会因我们提供的信息而识别到您个人。Sharing with partners:For and only for realization of the purpose stated in the Privacy Policy,some of our services will be pr

58、ovided by us and third party partners together.We will share some of your personal information with partners only on the basis of reasonable,justified and necessary principle,so that together,we can serve you better.Our partners do not have the right to use the shared information for any other purpo

59、se.Our partners include 1)suppliers who provide us with goods or technology services for the purpose of fulfilling various service functions,which include logistics and distribution service,payment service,activity information push service and data processing and analysis,etc.;2)co-host party of bus

60、iness activities;and 3)partners entrust us to carry out the promotion.We will not provide your personal identification information(it refers to the information can be used to identify your identity and to contact you,such as name,phone number and e-mail,etc.)to the third class partners.We will only

61、provide such partners with coverage information of the promotion activity and summary information of the activity effect,and ensure such information provided by us cannot identify you.对于我们与之共享个人信息的第三方，我们会与其签署严格的保密协议，要求他们按照我们的要求、本隐私政策及其他安全和保密措施处理及保护您的个人信息。For the third parties who receive personal in

62、formation shared by us,we will sign a strict Non Disclosure Agreement with them,and ask them to process and protect your personal information in accordance with our instructions,the Privacy Policy and other security and confidentiality measures.(二)转让 Transfer 我们不会将您的个人信息转让给家乐福集团及家乐福关联公司以 外任何公司、组织、个人

63、等任何第三方，但以下情况除外：We will not transfer your personal information to any company,organization,individual and any third party other than Carrefour Group and Affiliated Companies of Carrefour,except for the following cases:1.在获得您的明确同意后，我们会根据您同意的内容和范围向其他方转让您的个人信息。After obtaining your clear consent,we will

64、transfer your personal information to other parties based on the content and scope of your consent.2.投资并购重组：家乐福可能会因业务拓展需要出售或收购商店、子公司或者业务部门。在这些交易中，您的信息一般是所转让企业资产中的一部分，但这些信息（除非您做出同意范围之外的其他选择或者决定）仍然受制于转让前您与我们签署的任何隐私政策及其他相同性质的协议。如果家乐福的全部或部分资产被收购时，此类信息应是被转让资产的一部分，我们会要求新的持有您个人信息的公司、组织继续受本隐私政策的约束，否则我们将要求该公

65、司、组织和个人重新向您征求授权同意。Investment merger and restructuring:Carrefour may need to sell or purchase stores,subsidiaries or business department due to business expansion.In these transactions,your information is usually part of the enterprise assets being transferred,but such information(unless you make oth

66、er choice or decision which is beyond the scope of your consent)will still subject to any privacy policy or other agreements of the similar nature that you signed with us before the transfer.If all or part of Carrefours assets is acquired,such information should be part of the transferred assets.We will ask the new company,corporate entity or individual who possesses your personal information to follow this Privacy Policy,or otherwise we will require such company,corporate entity or individual t