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1、客户延迟回复的分析与跟进技巧六种比较常见的情况给大家参考1. 客户暂时不需要下单Dear，Im doing fine, thanks for your information.Im still in the planning of building my new house, due to the work constrain I decided to delay it first.Anyway I will contact you once I decided. Thanks!跟进技巧：关心客户进度，实时通报产品动态，保持联系。2. 收邮件的人不是公司决策者Dear，Thank you! I
2、 received your email and I sent it to my boss. He didnt tell me anything just now.I will contact you soon once got any news.跟进技巧：感谢其回复，如不能获得其领导联系方式可设法通过接收人多了解其领导信息， 投其所好。3. 告诉您不及时回复邮件的原因Dear，I receive more than 10 offers every day and it will take me some times to look into each and every offers. I
3、will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.跟进技巧：这类客户建议可通过发新产品先容或者新报价的方式来保持联系，相信时间久了 成为您客户的可能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品， 日后有需要的时候也会首先想到您。4. 可能暂时不需要您的产品，但会问其他产品或者具体咨询一些与产品相关的题目，Dear，Please excuse the delay in my reply.I have been so b
4、usy searching through all the mails, concerning the plush toys project.May I ask you, where you purchase your soft fabric for the toys? We have a customer who is interested in this subject.In the coming days, I will reply concerning some samples.跟进技巧：这样的客户就要根据公司的实际情况往返复了，建议不管能否帮得上忙都能给些 回复和建议，暂时不能成为客
5、户也可以先做朋友嘛，至少他问的是与您产品相关的题目，中 国有句俗话“多个朋友多条财路”，特别是生意上的朋友！5. 想借机刺探军情的Dear，Sorry for the late reply. I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would help a lot.I am not here to steal information. We use reference in US to generate trust, just
6、like you have connections (friends) among Chinese.跟进技巧：应对这样的买家，假如公司在US地区有关系较好，规模较大的老客户，不妨挑 选两个先容给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个 地区的推广情况来做妥当回复，站在买家态度多思考其询问的真正目的，一般简单告知公司 名称即可，谨慎透露对方联系方式。假如在US地区没有客户，可以多先容一些其他国家的客户来显示公司实力，同时向买家暗 示我们在US地区还没有合作伙伴，假如您和我合作，将会帮助您开发整个US市场。6. 讨价还价Dear，Thanks for your repl
7、y, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices arent the best but your products are very good. If you could make your prices more competitive I am sure we would be putting an order in with you very soon.跟进技巧：可根据具体价格情况回复客户，或通过询问客户订单量大小来做可能范围内的让 步。总结：对于有效询盘，我们一定要保持跟进。买家天天都会收到很多Offer，市场竞争 很激烈，假如我们不跟进，买家很有可能会忽略我们。跟进过程中，更重要的是细细体会各种可能的原因，积极采取相应措施，激发、把握买家购 买意图，达成合作。另外，建议跟进邮件的发送时间宜选择在星期二到星期五期间，星期六、星期日最好不要进 行这样的跟进邮件(特别是主动的业务开发邮件)。由于星期一上班后，客户的邮箱里往往 会布满了需要处理的工作邮件，人们经常会没有时间或耐心仔细阅读此类业务开发邮件，机 会从而也会大打折扣了。
客户延迟回复的分析与跟进技巧
