外国优秀人力资源培训课件之员工自发激励策略motivatin

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1、Motivating EmployeesTheory and applicationsThe Power of a SmileShe smiled at the sorrowful stranger.The smiling seemed to make him feel better.He remembered past kindnesses of a friend And wrote him a thank you letter.The friend was so pleased with the thank you That he left a large tip after lunch.

2、The waitress,surprised by the size of the tip,Bet the whole thing on a hunch.The next day she picked up her winnings,And gave part to a man on the street.The man on the street was grateful;For two days hed had nothing to eat.After he finished his dinner,He left for his small dingy room.He didnt know

3、 at that moment That he might be facing his doom.On the way he picked up a shivering puppy And took him home to get warm.The puppy was very grateful To be in out of the storm.That night the house caught on fire.The puppy barked the alarm.He barked till he woke the whole household And saved everybody

4、 from harm.One of the boys that he rescued Grew up to be President.All this because of a simple smile That hadnt cost a cent.MOTIVATIONWhat is motivation?MOTIVATION=Value of outcome x expectation of achieving itMotivation is a desire to achieve a goal,combined with the energy to work towards that go

5、al.Motivation is everything.You can do the work of two people,but you cant be two people.Instead,you have to inspire the next guy down the line and get him to inspire his people.Motivation is the art of getting people to do what you want them to do because they want to do it.WHAT MOTIVATES PEOPLEExt

6、ernal RewardsSalaryWorking conditionsBenefitsEnvironmentInternal RewardsAchievementResponsibilityRecognitionFeedbackLearning and growthWHAT MOTIVATES PEOPLEAchievementResponsibilityRecognitionFeedbackLearning and growth Recognize achievements through programs that showcase performers.WHAT MOTIVATES

7、PEOPLEAchievementResponsibilityRecognitionFeedbackLearning and growth Have volunteer programs and other programs that enable employees to showcase their responsibility towards each other and the society at large.Recognize winners through awards like Service Quality Awards,Best Operations Awards,Best

8、 Trainer Awards,etc.WHAT MOTIVATES PEOPLEAchievementResponsibilityRecognitionFeedbackLearning and growthWHAT MOTIVATES PEOPLEAchievementResponsibilityRecognitionFeedbackLearning and growth Follow a system of feedback and performance appraisal i.e the 360o system in which both the boss and subordinat

9、e participate.WHAT MOTIVATES PEOPLEAchievementResponsibilityRecognitionFeedbackLearning and growth Give a lot of importance to training and development and have various training academies to cater to various sections of employees.Analyze training needs to recognize competency gaps and impart knowled

10、ge through customized training programs.WHAT MOTIVATES PEOPLEEmployee engagementChallenging job profilesKeep them self-motivatedGood projectsJob rotationJob security/stabilityGood team,co-workers,bossesIn addition to the external and internal awards,have:But what happens when there is not enough mot

11、ivation among the employees?LESS or NO MOTIVATION=DEMOTIVATIONWHY PEOPLE LEAVETop Reasons why people leave their jobs-Harvard Business Review Learning Opportunitiesto learn new skills Feedback,especially for starsCoaching and feedback by managers Bad Bossesconflict with the boss as one of the top mo

12、st reasons for the departure of top performing employeesIn addition to:Job content Level of responsibility Company culture Caliber of Colleagues Low growth potential Lack of challenge Lack of autonomy Not enough money Work environment issues THEORIES ON MOTIVATIONq Maslowsq McGregorsq McClellandsMAS

13、LOWS HIERARCHY OF NEEDSPhysiological needs(air,water,food,rest,exercise,etc)Safety needs(shelter,job security,retirement plan,insurance)Love and belonging(children,friends,partners)Self esteem(fame,recognition,reputation,dignity)Selfactualization(Confidence,achievements,freedom)MCGREGORS XY THEORYMC

14、CLELLANDS MOTIVATIONAL NEEDS THEORYACHIEVEMENT AFFILIATIONPOWERThe belief that it is important to meet or exceed a standard of excellence.MCCLELLANDS:ACHIEVEMENTFocus upon:Out-performing others Performing against internal standards of excellence Achieving unique or innovative accomplishments Long-ra

15、nge career planningIf you scored highest in Achievement:You place importance on doing things better,faster or in new ways You want to use time well and get frustrated by time-wasting You can see organizational politics as a waste of time Given the choice of doing something yourself or delegating,you

16、 would probably choose to do it yourselfFocus upon:Being liked,accepted and popularConcern about separation or disruption of relationshipsSeeing group tasks as primarily social activitiesMCCLELLANDS:AFFILIATIONThe belief that establishing and maintaining close,friendly relationships is importantIf y

17、ou scored highest in Affiliation:You place highest priority on avoiding conflict and maintaining good relationsYou are concerned about peoples feelingsYou take time to socialize at work and are in touch the grapevineIf you had to delegate to someone who might resent the extra work,you would most lik

18、ely do it yourselfThe value for Power can take 2 forms:1.Personalized Power used for self-benefit2.Socialized Power used for the benefit of othersMCCLELLANDS:POWERThe belief that having an impact matters.Focus upon:Feeling or being perceived as strong,effective and influentialTaking forceful actions

19、 that affect peopleGiving unsolicited support or adviceInfluencing,persuading or making a pointIf you scored highest in Power:You are most concerned with having impact on events and peopleYou make a point of understanding organizational politics and influential relationshipsWhen used as socialized p

20、ower and given the choice of doing something yourself or delegating,you would prefer to let the other person complete the task so that they can learn and develop.JOB TENSIONAchievementAffiliationPowerPersonalValuesJob RequirementJobRequirementPersonal ValuesLow JOB REQUIREMENTSPERSONAL VALUESLow in

21、Imp.Not important to you+Not necessaryin your job=No TensionNot important to you+Necessary in your job=TensionImportant to you+Necessary in your job=No TensionImportant to you+Not necessary in your job=TensionHigh in ImpHighJOB TENSIONA change in your personal or material desiresExposure to new infl

22、uencesThe recognition of the negative results of your current valuesImmersion in a new environmentDEALING WITH TENSIONHOW YOU CAN DO IT IN YOUR ORGANIZATIONMOTIVATINGTRUSTRespect,communication,credibilityPRIDEWork related to the personCAMARADERIETeam building exercises,promoting team work,contests,c

23、reate communitiesPERFORMANCE APPRAISALHow to evaluate your people?Performance Appraisal Systems contain two basic systems:Evaluation SystemFeedback System To identify the performance gap(if any).This gap is the shortfall that occurs when performance does not meet the standard set by the organization

24、 as acceptable.To inform the employee about the quality of his or her performance.The appraisers also receives feedback from the employee about job problems,etc.STRATEGIES FOR MOTIVATIONPositive reinforcementEffective disciplineTreating people fairlySatisfying employees needsSetting work related goa

25、lsRestructuring jobsBase rewards on job performanceFive basic elements of executive compensation:SalaryShort-term incentivesLong-term incentivesEmployee benefitsPerksEXECUTIVE COMPENSATIONWhat it is Partnering Involvement Respect IndividualismEMPLOYEE ENGAGEMENTWhat it is not Praise Merchandise Mone

26、y Pat on the backXP PEMPLOYEE ENGAGEMENTCustomized training programsHelp people build trust,pride and camaraderieDevelop high degrees of credibility in everything that we say and doPlay hard,party hardEncourage community buildingFollow a good feedback and appraisal systemGive everyone clear goalsMai

27、ntain mentor-mentee relationshipsFollow shared responsibilities towards each other,client and the franchiseeWhy is employee engagement important?Engaged Employees Loyal Customers Bigger Profits.If the staff are motivated then the customers will be happy The shareholders will then benefit through the

28、 companys success.EMPLOYEE ENGAGEMENTNotice each individual Say Thank-you,even a smile can make a big difference.Make staff feel respected and valuedShare your experience and knowledgeBe confidence about people.Be honest and trustworthyDont take personal credit for their successCreate a blame-free cultureSet developmental goalsMake work fun!TOP 10 TIPSThank you