酒店服务指南

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1、服务指南ServicesDirectory总经理致辞尊敬的宾客：欢迎您光临陶源酒店！酒店全体员工热诚欢迎海内外宾客以及各 组织单位、旅游团体下榻，我们将以舒适的环境、精美的设施、热情 的服务盛情接待，让您高兴而来，满意而归。我们殷切期望酒店的服务和设施令阁下感到满意。为了方便您的 旅行，特奉上此服务指南，详细介绍了本酒店各项设施及其服务 项目等，以供参阅。如您仍有其它任何需要或不详之处，请拨打内线 电话“3581188”与总服务台联系。祝您旅居愉快，一切顺利！总经理:DearGuest:WelcometoFairParkfivethousa ndyearsofA nhuiWa nFul nte

2、 rn atio nalHotel!Hotelstaffwarmlywelc omeguestsaswellasorga nizatio nal un its,touristgroupsstay,wewillbefirst-classe n vir onmen t,first-classfacilities,first-classhospitalityservices,allowyouhappya nds atisfied.Welookforwardtothehotelservicesa ndfacilitiestomakeyousatisfied .In ordertofacil itate

3、yourtravel,specialofferthisserviceguide,detailsthevariousfacilitiesofthehot ela nditsservices,etc.,forrefere nce.l fyoustillhavea ny other needsoru nknown place ,pleasecalltheintercom3581188withthemaindeskcontact.Iwishyoulivedinahappy,allthebest!GeneralManager:环境保护EnvironmentalProtection节能环保，在酒店已不再是

4、一个口号或是一种形式，它是酒店的 一种企业文化和精神，并已具体至酒店的日常运作中。我们希望通过我们大家的坚持和努力，能不断唤起人们的环保意 识，更加重视和珍惜我们的地球资源。因此我们倡议：当您离开房间时，请随手关闭所有的电器、照明和空调。在不影响您居住舒适度的情况下，减少客房日常用品的更换 次数。地球上最后一滴水将是人类的眼泪，请节约用水。Energysaving,thehotelisquietandthenasloganoraform,itisthehotelofacorporatec ultureandspirit,andhavespecifictothehotelsdailyoperat

5、ions.Wehopethatthroughpersistenceandhardworkwecancontinuetoarousepeoplesawarene ssofenvironmentalprotection,moreattentiontoandcherishourearthsresources.Theref ore,weadvocate：Whenyouleavetheroom,pleaseturnoffallappliancesreadily,lightingandairconditioning.Withoutaffectingthecomfortofyourlivingsituati

6、on,dailyreplacementtoreducethenumb erofrooms.ThelastdropofwateronEarthishumantears,pleaseconservewater.客房服务HousekeepingService行李服务电话分机：9999LuggageServiceExt:9999为您提供 24小时行李服务以及贵重物品寄存服务，如需服务请联系礼宾部。Our24hoursbellboysprovideyouluggageserviceandvaluablesstorage.Foranyassistance, pleasecontactus.接待服务/问询服

7、务电话分机：6666/8888Reception/InformationExt: 6666/8888提供24小时的接待/问询服务，位于大堂。Locatedinthelobby,ourreceptionistsprovideyou24hoursservice.商务中心电话分机：3333Business CenterExt:3333位于大堂，提供商务、订票、邮件服务。Locatesinthelobby,ourBusinessCenterserviceprovideyoubusinessservice,ticketsbookingSeruiceTime:07:00-21:00订房服务电话分机：666

8、6/8888ReservationExt: 6666/8888酒店提供24小时订房服务。Weprovideyou24hoursreservationservice.大堂保险箱LobbySafe大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱 内。酒店管理当局对留在客房内物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafe,yourvalutablebelongingsarerecommendedtobekeepinthesaf e.Pleaseopentheyoursafedoorbeforeyoucheckout.Byetheway,th

9、elobbylocatedprovidefr eesafesforbiggervalutablebelongings.Thehotelmanagementisnotliabletoanylossordama gevalutablesleftinthegustrooms.叫醒服务Wake-UpCallsService 请按6666/8888与接线生联络，确定您的叫醒时间。Wake-upcallscanbearrangedbytheoperatortoconfirmthetime.pleasedialXXXX 结帐服务电话分机： 6666/8888Check-outServiceExt:6666/

10、8888退房时间为正午十二时，若需延迟退房时间，请与宾客服务经理联系。如果您在 下午六点前退房，酒店将保留对客人增收半天房费的机利，超过六点，酒店将增 收全天房费。Checkouttimeis12:00atnoon,ifyouextendyoustay,pleasecontactourGuestServiceManag erwhowillassistyou.wereservetherighttochargeguestwhowilldepartinglateanadditionalh alfroomchargeofcontinuedoccupancyuntil6pm.afterwhichaful

11、lnightchargemaybeincurr ed.信用卡CreditCard 欢迎使用下列信用卡：国内各大银行信用卡 Weacceptthecreditasbelow:AmericanExpress,DinersC lub,MasterCard,Visa,JCBcard.othercreditcardsofChinaUnionpay客房门匙RoomKey本酒店使用先进安全的磁卡门锁，但请阁下留意：当超过预订时间，锁卡将不能 开锁。若要续住，请到总台办理手续。WesetsophisticatedsecurityRoomCardLockonguestsrooms.Beattentiontoit

12、thatifyouar ethereservedtime,theroomkeywillnotopenthedoor.pleasecontactthereceptionifyouexten dyoustay.残障人士设施HandicappedFacilities 酒店备有轮椅车，如需使用请与行李部联系。Handicappedroomisavailable,pleasecontactthefrontdeskforreservation.forwheclchair,p leasecontactBellServicecounter雨伞Umbrellas大堂入口处备有雨伞，借用请与礼宾部联系。“9999

13、”Umbrellasareavailable,Pleasecontacttheconciergeforborrowing.“9999” 宠物Pets酒店谢绝宾客携带宠物出现在酒店范围内。Nopetsareallowedintothehotel.访客Visitors根据酒店安全管理程序规定，来访客人请出示有效证件配合做好访客登记，请访 客在晚上十一点后离开客房。Accordingtothe“HotelssecurityAdministrativeProcedures”,Visitorstothehotelshouldfol lowtheregulationsasstatedbelow.Visit

14、orsmustshowproperidentificationandfillinthevisit orsregistrationformiftheywishtovisitguestrooms.Visitorsmustleaveguestroomsbeforel 1:00Pmofthesomeday.失物招领Lost&Found如有物品遗失，请与客房中心联系。遗失物品，酒店保留三个月，易变质物品只 保留三天。在上述期限内无人认领的物品，酒店有权自行处理。Forlostandfounditems,pleasecontactHousekeeping,thehotelwillonlykeeplosta

15、ndfoundit emsforaperiodofthreemonths.Perishableitemswillberetainedforthreedaysonly.Thehotel reservestherighttodisposeofanyitemwhichisnotclaimedwithinthisperiodoftime.洗衣服务LaundryandDryCleaningService如有水洗、干洗衣物请与客房中心 8500 联系。详情请参阅洗衣单。Forlaundryanddrycleaning,pleasecontactHousekeepingatExt8500Fordetails

16、pleaserefer tothelaundrylist.擦鞋服务ShoePolishingService 房内备有擦鞋布，如需提供擦鞋服务，请与客房中心联系。 Eachroomprovideshoepolishing,pleasecontactHouseKeepingifyouneedextraservice. 房内用餐服务RoonService 酒店为您提供房内送餐服务，如需要请拨打“7777”与送餐部联系，时间：11： 0020：00Roomserviceisavailable,PleaseseetheRoomservicemenusectioninthisdirectory“7777.

17、Time:ll： 0020： 00棉被服务Quiltsadd服务时间：二十四小时，酒店备有适量的棉被以供阁下需时添加，请联系房中心。Hours:24hours,thehotelofferstherightamountofblanketsforwhenyouneedtoadd,pleasec ontacttheHousing Service Center.客房设备服务RoomsEquipmentandService房务部电话分机：0HouseKeepingExt:0您若需要增加房内用品或服务请于客房部联系。Ifyouneedanyadditionalroomsuppliesandservices

18、HouseKeeping.饮用水DrinkingWater如需饮用开水请用房内开水器。Pleasemakeuseoftheelectricthremosifyouneedsomehotwater. 客房照明系统LightingControlofGuestRoom房间配有灯光总控制器，将磁卡插入取电器内，灯光便会自动开亮，当您离开房 间时，请取出磁卡，灯光便会自动开关。Eachroomisequippedwithmasterswitchcontrollighting.Pleaseinsertthecardkeyintothesl otbesidethedoortoturnonthelights.

19、Whenleavingtheroompleaseremovethecardkeytoturn lightsoffautomatically.吹风筒HairDryer 客房的浴室备有吹风筒，如有问题请与客房中心联系。PleascontactHousekeepingifthereisanyproblemwiththehairdryerinyourwashroom. 冰块IceCube如您需要冰块，请与客房部联系。Ifyouneedicecube,pleasecontactHousekeeping. 宽带上网接口BroadbandAccess(ADSLAccess) 酒店客房已安装宽带上网接口。Th

20、eguestroomshadfixedwithbroadbandaccess.迷你吧MiniBar 客房内备有迷你酒吧，每日有专人补充，任何使用都会按价计入您的客帐上。如 有其它需要，请随时与客房部联系。Afullstockminibarisprovidedinyourroom.Itemswillbereplenisheddailyandallconsumpti onwillbechgargedtoyouraccountaccordingtothelistprice.Foranyrequirementpleaseconta ctHousekeeping.空调Air-conditioning 本

21、酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、 中、高三种速度，可随意调节室内温度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowt emperature,mountedonthewall.Well-beingofthewindspeedatlow,middle,threehigh-spee d,freetoadjusttheroomtemperature.插座Socket本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分

22、低、 中、高三种速度，可随意调节室内温度Hours:24hoursForextrapoweroutletorpowerconnectors,pleasecontacttheHousingServiceCenter.Hotelsarticles,pleasedonotawayfromthehotel,notof,thepurchasepricewillbecalc ulatedandcollected.应急电筒EmergencyFlashlight所有房间均设有应急电筒以作紧急照明使用，酒店物品，请勿带离酒店，否之将按购买价计 收，如发现设备存在质量问题或有疑问，请联系房务中心。Allrooms

23、areequippedwithemergencyflashlightforemergencylightinguse,hotelitems,ple asedonotawayfromthehotel,notthepurchasepricewillbecollected,suchasfoundinequipm entqualityproblemsorhavequestions,pleasecontacttheHousingServiceCenter.门锁Lock客房门锁为先进的电子设备控制装置，如阁下预计的离店当日十二时后未至或联 系前台接待处办理续住手续，门锁将自动启动闭锁功能，出现类似情况，请联

24、系 总服务台。Roomdoorlockfortheadvancedelectronicequipmentcontroldevices,suchasyourexpected departureafternoonthedaybeforethearrivalorcontactthefrontdeskreceptionproceduresfo rcontinuedstay,doorlockswillautomaticallystartlockoutfeature,asimilarsituation,please contacttheGeneralServiceTaiwan.安全栓Safetybolt所

25、有客房房门均设有安全栓。Allroomsareequippedwithsecuritydoorbolt.防滑垫Mat所有客房浴室均设有防滑垫，以防止因地面水滑而造成人身伤害，请阁下在进入独立浴室沐浴时，将防滑垫铺于浴室地面，如有问题，请联系房务中心。Allroomsareequippedwithnon-slipbathmattopreventpersonalinjurycausedbysurfacewat erslide,pleaseenterinyourbathroomshower,thebathmatspreadontheground,anyquestions ,pleasecontact

26、theHousing Service Center.火警疏散图Fireevacuationmap 所有客房门后均贴有该楼层和阁下所在客房位置以及消防疏散平面示意图，入住 后请仔细了解，如有疑问或需协助，请联系房务中心。Allroomsareaffixedtothedoor,floorandroomlocationwhereyourplaneandfireevacuation diagram,afterthearrivalofcarefullyunderstandingand,ifquestionsorneedassistance,pleas econtacttheHousing Service

27、 Center.客房物品价格Roomsgoodsprices为了给您营造一个舒适的入住环境，客房内的物品都是经过精挑细选配置的， 如果由于您的有意或无意造成房内物品损坏时，您需要给予相应的赔偿。Tocheckyourenvironmenttocreateacomfortable,guestroomsarecarefullyselecteditemsw ithintheconfiguration,会议服务If,yourroom,intentionallyorunintentionallycausedamagetoitems,youneedtobegivenapp ropriatecompensa

28、tion.ConferenceServices多功能会议厅电话分机：6666/8888Conference CenterExt: 6666/8888无论是商务谈判、产品展示、新闻发布会，还是高级宴会，都能满足不同的重要 商务活动需求，是太湖县最高规格的政务、商务和对外交流的需要活动场所之一。Ourexperiencedandprofessionalmeetingserviceteamwillensurethateveryevent,whetheri tisameetingconference,dinner,orbanquet,Istailoredtosuityouspecificrequire

29、mentandexp ectations.位置：七层LocationFloor7营业时间：根据活动需要ServiceTime:餐饮服务Foodandbeverageservice订餐服务电话分机： 7777BanquetReservationExt:7777 承接个人或团队的各类宴会、酒会及住店客人的房内用餐服务。Variousreservationsareavailablefordinnerandcocktailpartyfotcompanyorprivategatheri ng.Itis24hoursforroomservice.位置：一层Located:Floor1 订餐时间：8:00-

30、20:00ReservationTime:8:00-20:00大堂吧电话分机：1111LobbyBarExt:1111 与浪漫钢琴相约，提供各式西点、饮品，即时调制的鸡尾酒更是令人赏心悦目， 是您休憩商谈理想场所。Relaxandtasteadrinkformourcocktaillistwhilelisteningtothewonderfulmusicplayedbyo urresidentpianist.位置：一楼大厅Located:Floorl.营业时间：10:00-12:00ServiceTime:10:00-12:00客房早餐BreakfastRoom阁下入住本酒店一楼自助餐厅为您提

31、供早餐，早餐时间：07： 00-09： 00Youstayinthefirstfloorofthehotelcoffeeshoptoprovideyouwithbreakfast,b reakfasttime:07:0009:00安全服务Safetyservice客房烟感防火系统FiresystemintheGuestrooms酒店内每间客房均装有烟感防火器，当客房烟浓度超过规定时，烟感器将会自动 向服务室报警，服务员将迅速到现场处理。Allguestroomsinthehotelareinstalledwithsmokesensorsystems.Whenthethic ksmokeinth

32、eroomisovertheratestipulated,thesystemwillautomaticallyalar m.消防设备Fire-fightingequipment酒店每层楼均备有现代化消防设备。Oneveryfloorofthehotel,thereismodernfire-fightingequipment. 安全门及安全梯Thesecurityservice 每层楼均有安全门通往安全梯，万一发生火警，切勿惊慌，望与服务员密切合作， 听从服务员疏引。ThesecurityDepartmentofthehotelbeingonduty24hoursadayandallthehot

33、elst affhaveunderafulltrainingforthefire-fightingoperation.在紧急情况下，首先要求我们的客人保持镇静。我们的安保部 24 小时安排专业 消防人员在值班。一旦火情发生，所有信息将立即传到控制中心，有关人员将开 始灭火并指挥客人到安全地带。Inanyemergency,wewouldfirstliketorequestallourgueststoremaincalm.Fore xample,ourdisasterpreventionstationisonduty24hoursaday,staffedbyprofe ssionalguards

34、andourownfirefightingpersonnel.Incaseofafire,allinformat ionwillchanneledtothestationimmediatelyandthestaffwillbeginextinguish ingthefireandguidingourgueststosafety.宾客进入房间后Uponyourarrivalatyourroom 请看房门后面的示意图，图上标有从您房间通往紧急出口的线路。您一定要保证 知道这些线路，至少知道两个紧急出口的位置。如您行动不便时，请将所有的电 源设备关闭。请您不要在床上吸烟。Youknowthesero

35、utesandthelocationsofatleasttwoemergencyexits.Informthe fromyourroom.Makesureyouknowtheseroutesandthelocationsofatleasttwoeme rgencyexits.Informthefromdeskifyouarephysicallyhandicapped.Pleaseturn offallelectricalappliancesbeforeleavingroom.Pleasedonotsmokeinbed. 万一发生火灾时Ifyoushouldnoticeafirebreaking

36、out请拨X，通知总机电话员火情发生点。为防止火的漫延，当您离开房间时，请不 要忘记关门。请好您房间的钥匙。一旦疏散线中断，您可以回到您的房间。用湿 毛巾捂住您的嘴和鼻子，以不致于被烟及火苗熏坏。立即在浴盆内放水，并将所 有的易燃品淋湿，请不要砸房间窗户。请不要使用电梯。面向无火苗处的紧急防 火楼梯处，沿着墙弯腰低头爬行前进。按照指示图中的紧急出口路线，根据火情 使用楼梯上或下。如您向顶层跑，请站在逆风的一面，等待营救队。如果您不能 跑出您的房间：如果您的门或门把手是热的，请不要打开，请用湿毛巾或床单沿 着门缝塞上，然后耐心等待营救。Dial0”andinformoperatoroffires

37、location.Donotforgettoclosethedoorwhenyouleavethe roomtopreventthefirefromspreading.Takeyourroomkeywithyou.Shouldtheroutebecutof f.Youcanalwaysreturntoyourroom.Coveryourmouthandnosewithawettowelsoasnottoin halesmokeandflame.Runwaterintothebathrubimmendiatelyanywetthoroughlyanyeasily flammableobjects

38、.Donotbreakthewindowoftheroom.Keepawayfromthewindows.Walki nacrouchorcrawlalongthewallandproceedtowardsanemergencystaircasefreeofflames.F ollowpostedemergencyexitescaperoutes.Dependingonwherethewindwardsideandwaitf ortherescueparty.Ifyoucannotgetoutofyourroom:Ifthedoororknobishot,donotopenit.Stu ffs

39、pacesaroundthedoorwithwettowelsorsheetsandpatientlywaitfortherescueparty. 万一发生地震时Ifanearthquakeoccurs如果地震发生的话，请按照我们警报系统广播的指示做。离窗户远些。拔掉所有 的电源插头。保护好您的头部。一旦接到地震的预报，我们的内线广播系统将会 告知您，如果有情况，请您保持镇静，并根据当时的情况，自己判断应采取的方 法。在灾情发生期间我店员工将象平时一样的工作。一旦地震发生，我们将告诉 您如何做，请一定按照执行为盼。一旦地震发生时，请不要用电梯。Obeytheinstructions,wewil

40、lbebroadcastingonthecorridoralertsystem.Putoutcigarettes.P rotectyourhead.Ifpriorwarningofanearthquakeisreceived,ourinternalbroadcastingsyste mwillmakeanannouncement.Ourguestsarerequestedtoremaincalmandtousetheirownjud gementastowhatprecautionstotake.Weassureyouthatourhotelstaffwillbeondutyasusuale

41、venduringadisaster.Ifanearthquakeshouldoccur,wewillissueinstructions,pleasefollowth emclosely.Ifanearthquakeoccurs,youcannotusetheelevators.由于我们遵循客人第一的宗旨，将继续进行对付火情和震情的训练，故这也是紧 急项目中的一部分。在紧急情况发生时，您的大力合作能将人员损伤和财产损失 控制在最低限度。AspartofourEmergencyprogram,wecontinuouslyconductfireandearthquakedrillsbecaus e

42、wefeelthatthesafetyofourguestscomesfirst.Incaseofemergency,yourcooperationisnece ssarytokeepinjuriesandpropertylossesataminimum.宾客须知尊敬的宾客：您好！为了保障您的人身和财产安全，为了我们能更好的为您服务。根据中华人民共和国相关条例，特制定本须知望您能支持并配合我们的工作。谢谢！一、贵重物品请存放在总台寄存处。二、房费在总收银处结算，请您注意退房时间中午12： 00，超过12： 00在18： 00之前退房将加收半天房费，超过18： 00将收全天房费。三、请勿带宠物进

43、入酒店。四、进入酒店后，请勿大声喧哗，保持安静，22： 00以后请将电视机音量调小，不得在客房演奏乐器。五、请您勿往窗外抛撒任何物品。六、严禁携带易燃易爆的化学物品进入酒店。七、客房严禁使用燃油或石化、油气炉具和各种家电设备。八、请勿在楼梯间及床上吸烟，请勿乱扔烟头及火柴棒。九、严禁在酒店燃放烟花、鞭炮。十、未经酒店同意，不得在客房内装复印机、电话传真机等办公设备。十一、严禁在客房内吸毒、贩毒、斗殴、宿娼卖淫等违法犯罪活动。十二、请勿在消防安全疏散通道和消防设施上堆放各种物品。十三、如发生火警及其它意外事件，请勿惊慌及时向大堂报警按安排的疏散路线迅速撤离。十四、尊敬的宾客，请您爱护酒店的财物，

44、如由于您和您的朋友的原因造成 酒店财物的损坏，需承担相应赔偿，由于客人原因导致客房设备设施受损，设备 设施维修期间客房不能出租，可由司法部门追究相应的责任。陶源酒店GuestInformationDearGuest:hello!Toprotectyourpersonalandpropertysafety,inorderthatwecanbetterserveyou. AccordingtorelevantPRCregulations,instructionsformulatedhopeyouwillsupport andcooperatewithourwork. Thankyou!First,

45、pleasestorevaluablesinthetotalstationstorage. Second,thetotalroomrateatthecashregisteratthesettlement,pleasenotethatC heck-outtime12:00,checkoutbefore18:00than12:00inthehalf-dayroomratewillbe subjecttomorethan18:00willbeclosedalldayroomrate. Third,cleanyourroomforemergencyhealth,pleasePleaseimmediat

46、elycleanu psig nsha ngingon thedoor,calltheHous in gServicesCe ntre,Tel:XXXX.Fourth,d ono tbr in gpets in tothehotel. Fifth,e nterthehotel,d ono tmakemuch no ise,keepquiet,22:00Se ttheTVvolume dow n,n oti ntheroomtoplaymusicali nstrume nts. Sixth,youd on otthrowa nythi ngoutthewi ndow. Seve nflammab

47、lea ndexplosivechemicalsareforbidde ntoe nterthehotel. Eightroomsisstrictlyprohibitedtheuseoffuelorpetrochemical,oila ndgasstoves an dvariousapplia nces. Nin e,d ono tsmoke in thestairwella ndon thebed,d onott hrowcigare tteb utt sa ndm atchsticks.Ten ,thehotelisstrictlyprohibitedfireworks,firecrack

48、ers. XI,withou tthehotelagreed no tbuilti nthecopierroom,telepho nefaxmach in esa n dotherofficeequipme nt. XIIprohibiteddrugs in theroom,drugtrafficki ng,assault,prostitutio nplacesofpro stituti onan dothercrim in alactivities. XIII,D ono tfireevacuatio nroutesa ndfiresafetyfacilities on thepileofi

49、tems. Fourth,suchasfirea ndotheraccide nts,d ono tpa ni calarm in timetolobbytheevac uati on routebyrapidwithdrawalarra ngeme nts. Fifth,Dearguests,youlovethehotelproperty,suchasyoua ndyourfrie ndscauses damagetohotelproperty,shouldbearthecorresp ondin gcompe nsati on, asthegues tsroomscausesdamaget

50、oequipme ntan dfacilities,equipme ntan dfacilitiesma inte nan ceperiodroomsca nno tbere nt,thejudiciaryheldbythecorresp ondin gresp on sib ilities.TaoYuanHotel电话指南Dialing?Instructions房间互拨Room?To?Room? 直拨房间号码?To?call?another?room,?dial?the?Room?Number?directly.?本地电话Local?Calls?拨 0858+ 本地电话号码 ?To?make

51、?a?local?call,?dial?“0”?followed?by?the?number?required.? 国内长途DDD?请拨 0?+地区号+电话号码?To?make?a?domestic?long?distance?call,?dial?“0”?followed?by? -?area?code?-?telephone?number以下为国内主要城市的区域代码：?北京？010?；广州？： 020?；上海？： 021?；天津：?022?；重庆：?023;?沈 阳？ :024;?南京:?025;?武汉:?027;?成都:?028;?西安?:029?The?area?codes?of?major?cities?i n? Chi na?are?listed?for?your?c on ve nie nee?Beiji ng?:010;?Gua ngzhou:?020;?Sha nghai?:021;?Tianji n?:022;?Cho ngqi ng?:023?;She nya ng?:024;?Nanji ng?:025?;Wuha n?:027;?Che ngdu?:028?;Xia n:?029