Dell运作系统

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1、1欢迎访问全国首个整合营销论坛：2欢迎访问全国首个整合营销论坛：目录目录Dell质量系统Dell品质系统流程Dell选择供应商流程Dell管理供应商流程Dell安全启动商化模式Dell安全启动模式Dell的持续进步Dell工程变更通知要求Dell ECN 控制Dell送样段要求3欢迎访问全国首个整合营销论坛： RelationshipProcessPerformanceImprovement4欢迎访问全国首个整合营销论坛：Dell Quality SystemSupplier Quality RELATIONSHIPSupplier Quality PROCESSSupplier Qualit

2、y PERFORMANCESupplier Quality IMPROVEMENTSupplier SurveySupplier Quality Standard(SQS)Quality AgreementQuality System Audit(QSA)Process AuditQuality Mgmt Plan/MQTPPAPNew P-Plan&ScorecardSafe LaunchYield/Line/Field MetricsDaily,Weekly,Monthly ReportsQuarterly Quality Review(QQR)Closed Loop CA SystemC

3、ontinuous Improvement Process(CIP)Business RelationshipProcess Establishment&QualificationCustomer ExperienceDrive Change5欢迎访问全国首个整合营销论坛：DELL品質系統流程品質系統流程IdentifyPotentialSuppliersShareQualityExpectationsNegotiateQualityCommitmentExchangeQualityGoalsNPP/SC StartAudit MFG.FacilitiesImplementCorrective

4、ActionsIdentifyImprovementOpportunitiesReviewPerformancew/SupplierEvaluateTotalCustomerExperienceMonitor lLine&FieldPerform.Safe LaunchCreateQualityManagementPlanReviewDesign&LessonsLearnedMonitorSupplier LinePerformanceQuarterlyBusinessReviewsTrackLessonsLearnedRELATIONSHIPPROCESSPERFORMANCEIMPROVE

5、MENTEXISTINGSUPPLIERAND/ORTECHNOLOGYNEWSUPPLIERAND/ORTECHNOLOGY確定可以合作的供應商提出品質期望商議品質意責任交換品質目標至生產地稽核設計審查&預防制定品質管理計劃安全放行(量產)監控供應商生產線生產線及應用段監控客戶心聲評價商業評審(每季)供應商評審確定改善時機執行改善對策追蹤及預防6欢迎访问全国首个整合营销论坛：Based on ISO 9001/9002Perform Supplier SurveyShare SupplierQuality StandardPerform QualitySystems AuditPerform

6、 Process AuditNegotiate QualityAgreementSupplier SelectionDecisionSQE with new supplierSQE with SupplierSQE with SupplierSQE with SupplierSQE with Legal Team&(Supplier Legal Team)SQE/Business TeamSet Quality Goalswith SupplierSQE with Supplier(完整的稽核包括將近122個問題)90-100%=Approved70-89%=Conditionally 70%

7、=Not approved 7欢迎访问全国首个整合营销论坛：DELL管理供應商流程管理供應商流程SQE leadsQuality Mgmt Planning(OEM and Supplier)Safe LaunchPerform Process Audit(if not done earlier)Managing/MonitoringQuarterly QualityReviewsSupplier CorrectiveActionsManage ContinuousImprovement ProcessSQE leadsSQE leadsSQE leadsSQE partcipates wit

8、h OEMManagement TeamSQE leadsNew Product Plan andScorecardSQE leadsSupplier QualityPerformanceSupplier-RelatedEngineering ChangesPPAP,Production PartApprovalSQE leadsSupplier Management starts after supplier selection is completed8欢迎访问全国首个整合营销论坛：Dell Safe Launch簡化模式簡化模式VolumeQualityYields91%91.5%92%

9、92.5%93%.5 50 195 500 1000 2000 3000.Safe Launch ProcessTest Point 1,2,3,4,etc.Improved Quality/Process Optimization Controlled Pilot and Ramp9欢迎访问全国首个整合营销论坛：Qual Build/TestRFDPilotBuild/TestFAIVolume RampFCSRTSFVSQual Test2674OEM Supplier QA83 Check Point 1:Supplier QA Approved Check Point 2 Qual T

10、est exit Check Point 3 Qual Build Completed Check Point 4 Release from Development(RFD)Check Point 5 FAI complete Check point 6 Ready To Ship(RTS)Check point 7 First customer ship(FCS)Check Point 8 Full Volume Ship achieved(FVS)RFD Release From Development RTS Ready To Ship FAI First Article Inspect

11、ion(Pre-Ramp)FCS First Customer Ship FVS Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch模式模式10欢迎访问全国首个整合营销论坛：Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and Enabler to Success 品質系統設計品質品質改善製程預防供應商及早介入分包商管理供應商全面的品質CIPIFIRLRRYieldCIPContinuous ImprovementAction that Dri

12、ves SuccessDrive Quality the Source through.Dell Continuous Improvement(CIP)11欢迎访问全国首个整合营销论坛：Dell工程變更通知要求工程變更通知要求Any supplier changes to form,fit,function,or appearance 任何影響外形結構，安裝，功能，或外觀的變更須通知OEM must be notified in writing OEM須被書面通知到Required number of days notice should be defined in the QPM/MQT 應

13、定義所需的通知天數OEM SQE should be the conduit for any supplier changes-not OEM manufacturing or engineering 任何供應商變更應通過OEM SQE管道（非OEM制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應該對供應商的變更作掌控並確保OEM被通知到Supplier RelatedEngineering Changes12欢迎访问全国首个整合营销论坛： -選自Dell低功率連接器

14、規範13欢迎访问全国首个整合营销论坛：Dell DocumentDell Document NumberPurposePart Qualification ProcessCor.30.WWP.SQ.0014Overview Document to DellQual Process:To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the p

15、otential to produce product meeting these requirements during actual production at the normal production rate14欢迎访问全国首个整合营销论坛： Figure 1 Element Description L1 L2 L3 Part Submission Warrant S S S Sample Product(Cosmetically defined)S S S Gage Reliability&Repeatability S S S Process Capability Studies

16、 S S S Dimensional Evaluation(First Article Inspection Results)S S R Process FMEA S R R Process Flow Diagram S R R Process Management Plan S R R Process Definition Documents R R R Work Instructions and/or Checking Aids R R R Other S R R *S=Supplier Submit/R=Supplier Retain Submission Level15欢迎访问全国首个

17、整合营销论坛：Submission Basis Level Contact Initial Submission 1 Product Eng.Engineering Changes 2 Product Eng.Tooling Transfer,Replacement,Additional,etc.1 Product Eng.Correction of Discrepancy 1,2,or 3 Product Eng.Optional Material 1,2,or 3 Product Eng.Sub-Supplier or Material Source Change 1,2,or 3 SQE Process Change Not affecting Fit,Form or Function 1,2,or 3 SQE Default Submission LevelsThe End