TL90基础知识ppt课件

《TL90基础知识ppt课件》由会员分享，可在线阅读，更多相关《TL90基础知识ppt课件（20页珍藏版）》请在装配图网上搜索。

1、TL9000基础知识培训docin/sundae_mengShorter cycle time and velocity in the Shorter cycle time and velocity in the marketsmarkets产品生命周期变短、市场快速变化产品生命周期变短、市场快速变化Speed to market is key,creating risksSpeed to market is key,creating risks快速应对市场是关键快速应对市场是关键Huge consortiums are being formedHuge consortiums are bei

2、ng formed巨大联盟正在形成巨大联盟正在形成docin/sundae_meng High Reliability High Reliability 高可靠性高可靠性 Software Life Cycle ManagementSoftware Life Cycle Management 软件生命周期管理软件生命周期管理 Quality Of Supplier Services Quality Of Supplier Services 供应商服务质量供应商服务质量 Customer-Supplier CommunicationsCustomer-Supplier Communication

3、s 客户与供应商的沟通客户与供应商的沟通docin/sundae_meng The Quality Excellence for Suppliers of Telecommuniations(QuEST)Forum is a unique partnership of telecommunications suppliers and service providers.QuEST Forum电信业优质供应商论坛电信业优质供应商论坛 Pls See Website:questforum.orgdocin/sundae_meng It was founded in April 2019 by a

4、core group of It was founded in April 2019 by a core group of telecommunications service providers.telecommunications service providers.20192019年年4 4月，电信业主要服务供应商发起，希望建立业月，电信业主要服务供应商发起，希望建立业内更好的质量体系要求，内更好的质量体系要求，It was formed in October 2019.It was formed in October 2019.20192019年年1010月正式成立；月正式成立；Wor

5、k began at the inaugural meeting in January Work began at the inaugural meeting in January 2019.2019.20192019年开始工作。年开始工作。now has more than 100 members.now has more than 100 members.目前世界范围的会员超过目前世界范围的会员超过100100个；个；docin/sundae_meng Foster quality systems that protect the integrity and Foster quality

6、systems that protect the integrity and use of telecommunication products and servicesuse of telecommunication products and services 培育质量体系以保证电信行业产品和服务完整性和有效性培育质量体系以保证电信行业产品和服务完整性和有效性 Establish a common set of quality system requirementsEstablish a common set of quality system requirements 建立质量体系要求的通

7、用框架建立质量体系要求的通用框架 Define performance and cost based metrics to guide Define performance and cost based metrics to guide and evaluate results of quality system implementationand evaluate results of quality system implementation 定义基于测量指标的绩效和成本，以指导和评价质量体系运定义基于测量指标的绩效和成本，以指导和评价质量体系运行的效果行的效果docin/sundae_m

8、eng Drive Continuous ImprovementDrive Continuous Improvement 推动持续改进推动持续改进 Enhance customer-supplier relationshipsEnhance customer-supplier relationships 增强客户增强客户-供应商的关系供应商的关系 Enhance quality of telecommunications products and Enhance quality of telecommunications products and improve cost of ownersh

9、ip throughout supply chain improve cost of ownership throughout supply chain 提高电信行业产品质量，并改进整个供应链的成本提高电信行业产品质量，并改进整个供应链的成本docin/sundae_mengTL 9000 is a common set of TL 9000 is a common set of quality system requirements and quality system requirements and metrics designed specifically metrics design

10、ed specifically for the Telecom Industry,for the Telecom Industry,encompassing ISO 9001 and other encompassing ISO 9001 and other best practices best practices TL9000 TL9000 是电信行业通用的质量体系要是电信行业通用的质量体系要求，并专设衡量指标，同时包含求，并专设衡量指标，同时包含ISO9001ISO9001及其他好的实践经验；及其他好的实践经验；docin/sundae_mengTL 9000Supplier供应商供应商

11、Registrar认证机构认证机构Customer客户客户Results/结果结果Feedback/反响反响Registration Scheme认证计划认证计划Bench-Marking标杆管理标杆管理MetricsRepository指标库指标库docin/sundae_mengQuEST Forum Focus AreaISO9001ISO9001国际标准国际标准TL9000的通用要求的通用要求TL9000硬件特殊要求硬件特殊要求软件特殊要求软件特殊要求服务特殊要求服务特殊要求硬件特殊硬件特殊测量指标测量指标软件特殊软件特殊测量指标测量指标服务特殊服务特殊测量指标测量指标 TL9000通

12、用测量指标通用测量指标docin/sundae_mengTL 9000 Quality System RequirementsTL 9000 Quality System RequirementsTL9000TL9000质量体系要求质量体系要求ISO 9001:2000Requirements81 adders/增加增加20 procedures20个程序个程序5 processe5个过程个过程7 plans/programs7个计划个计划/方案方案11 methods11个方法个方法docin/sundae_mengWhat TL9000 concernWhat TL9000 concern

13、TL9000TL9000关注的要点关注的要点 Supplier-Customer relationship 互利的供应链关系互利的供应链关系 More focus on planning 更注重策划更注重策划 Life Cycle Model 导入产品生命周期的概念导入产品生命周期的概念 Measurements 应用衡量指标应用衡量指标docin/sundae_mengLife Cycle ModelLife Cycle Model产品生命周期产品生命周期“The processes,activities and tasks involved in the development,opera

14、tion and maintenance of “The processes,activities and tasks involved in the development,operation and maintenance of products,spanning the life of products.”products,spanning the life of products.”涉及到产品开发、运作和维护的过程、活动和任务应涵盖产品整个寿命。涉及到产品开发、运作和维护的过程、活动和任务应涵盖产品整个寿命。Cradle to graveCradle to grave从摇篮到坟墓从摇篮

15、到坟墓docin/sundae_mengCommon language共用的语言Consistent measures across industry行业内一致性的指标Means for Industry Benchmarking行业标杆的平均值Why Measurements?Why Measurements?（1 1）docin/sundae_mengTL 9000 Metrics Example(范例范例)First Year Return Rate00.511.522.533.5J-00F-00M-00A-00M-00J-00J-00A-00S-00O-00N-00D-00%/year

16、Industry Ave.Industry WorstIndustry BestSupplier Added DataGooddocin/sundae_mengInformation for management 为管理者提供信息为管理者提供信息Provides objective evidence 提供目标证据提供目标证据Identify improvement opportunities鉴别改进机会鉴别改进机会 Enables effective use of resources使资源充分发挥效益使资源充分发挥效益Why Measurements?Why Measurements?（2 2

17、）docin/sundae_mengTL 9000 MetricsTL 9000 MetricsTL9000TL9000衡量指标衡量指标1 1）Common measurements/Common measurements/通用测量指标通用测量指标 Number of Problem Reports(NPR)Number of Problem Reports(NPR)问题报告数问题报告数 NPR=NP NPR=NP*12/S12/S Problem Report Fix Response Time(FRT)Problem Report Fix Response Time(FRT)问题报告修理响

18、应时间问题报告修理响应时间 FRT=(Fr/Frd)FRT=(Fr/Frd)*100%100%Overdue Problem Report Fix Responsiveness(OFR)Overdue Problem Report Fix Responsiveness(OFR)延误问题报告修理响应延误问题报告修理响应 OFR=(Prc/(Pro+Prp)OFR=(Prc/(Pro+Prp)*100%100%docin/sundae_mengTL 9000 MetricsTL 9000 MetricsTL9000TL9000衡量指标衡量指标2 2）Common measurements/Comm

19、on measurements/通用测量指标通用测量指标On Time Delivery(OTD)On Time Delivery(OTD)准时交货准时交货OTI=(Si/Ci)OTI=(Si/Ci)*100%100%docin/sundae_mengTL 9000 MetricsTL 9000 MetricsTL9000TL9000衡量指标衡量指标3 3）Hardware-specific Hardware-specific 硬件的特殊指标硬件的特殊指标 Return Rates(RR)Return Rates(RR)返还率返还率RR=(R/S)RR=(R/S)*1212*100%100%docin/sundae_mengAny question?docin/sundae_meng