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1、Unit 4 Ill have to have my match replaced.Words&expressions:alarm v.警告，报警disappoint v.失望guarantee n.担保，保证inconvenience n.不便incorrectly adv.不适当地 错误地quality n.质量refund n.退还replace v.替换appoint v.指定，命定，约定guard v.守卫，保卫convenient adj.方便的，便利的convenience n.便利，方便correct adj.正确的，合适的quantity n.量，数量，总量re-前缀 再次，
2、重新fund n.资金place v.放置1.Discuss and list.2.When there is some quality problem.3.When people gets the wrong commodity.4.When people are not satisfied with the service.5.When the clerk is not polite.6.when the goods is delayed.2.Look and match.1)2)3)4)cabd3.Listen and answer.1.Why does the customer wan
3、t to return the shirt?2.What does the customer say to complain?Because the shirt is of the wrong size.Id like to have this shirt replaced.4.Listen and complete.Tim went to the shop to .have his watch replaced.5.Listen and tick.Name of the CustomerTimItem watch alarmProblem something wrong with the a
4、larm something wrong with the belt of the watch other:_Time of Purchase this week last week other:_Solution replace refund other:_Customer Signature_TimTimTim:Mom:Tim:Ive got to go now.Ill have to go to the shop before work.Whats the matter?Ill have to have my watch replaced because there is somethi
5、ng wrong with the alarm.6.Listen and underline.Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Good morning!How can I help you,sir?I bought this watch in your shop but it doesnt work very well.What is the problem?The alarm doesnt work and when I took off the watch yesterday,I found it le
6、ft a green mark on my wrist.Did you wear the watch in the shower,sir?No.I took it off before taking the shower.When did you buy this watch?I bought it one week ago and its still under guarantee.Im very disappointed at its quality.Im so sorry for the inconvenience we have caused you.Would you like a
7、refund?No,Id rather have the watch replaced please.No problem,sir.Would you please show me your receipt so that I can take down some details?Well get this watch exchanged for you in no time.Thank you.Grammar focus原因状语从句原因状语从句原因状语从句用以表示导致主语中的动作或事情发生的原因，通常because,since,as,for引导。回答由why提出的问题时，或说明人所不知的原因
8、时用because，表示直接原因，语气最强。（because引导的原因状语从句多放在主句之后）as和since语气较弱，一般用来表示明显的原因。（由as和since引导的原因状语从居多在句首）e.g.Why arent going there?Because I dont want to.As he has no car,he cant get there easily.Since we have no money,we cant buy it.for表示所说的理由是一种补充说明,for引导的从句一般不放在句子的开头。e.g.I decided to stop and have lunch,f
9、or I was feeling quite hungry.目的状语从句目的状语从句目的状语从句用于表达做某事的目的，通常由so that,in order that（为了，以便）引导。e.g.We started early so that we could catch the first train.We used the computer in order that we might save time.15.Underline and group.Words or Phrases for PurposeWords or Phrases for ReasonSo that?To tell
10、 youbecausesincefor16.Read and combine.1）2）3）4）As it was very hot last night,everybody stayed under the tree.The boy couldnt draw money from the ATM because he forgot the pin.Since he often delays his work,nobody wants to be his partner.They all passed the exam so that they would get the certificate
11、.17.Look and complete.David went to the bookstore today _ _.He asked the staff to exchange the MP4 player for him _.The stuff asked him to show his receipt _.Then she asked David to wait for a moment _ _.David was very happy and gave thanks to the staff _.because he had to change hisMP4 player becau
12、se the one he bought yesterday didnt work very well so that she could make a record for she had to go to theSecond floor to get him a new onesince the staff gave him a lot of helpAssembly line 生产线，流水线Contract 合同Patience 耐心Produce 生产10.Read and choose.What is the letter for?Making a complaint.Discuss
13、ing a project with a business partner.Expressing gratitude.Dealing with customers complaint.11.Read and complete.ProblemReasonSolutiondelay of productionincorrectly produced leafletsThe assembly line of thecompany broken down.There was a communication problem.They thought Mr Smith wanted black and W
14、hite leaflets.Pay for Mr Smiths loss.Take the incorrectleaflets back and producethe full color leafletsimmediately.Reducethe price for Mr Smith by 10%.12.Read and discuss.1.We were very disappointed to see the leaflets you produced for our company.2.We expected to get the leaflets on August 10,but y
15、ou sent them to us on August 16.3.The color of the leaflets is not as beautiful as we agreed in the contract.4.We expected full color leaflets,but instead,we found black and white photos in the leaflets.5.The delay of 6 days has caused us a big loss.TTFTT13.Read and answer.1.What had happened to the
16、 cameras by the time they reached the customers?1.If you were the manager,would you agree to give a discount to the customers?Why or why not?2.If you were the manager,what would you do to avoid such inconvenience to customers in the future?The 5 cameras were badly damaged.Yes,because the damage brou
17、ght inconvenience to the customers.We may set up some regulations to avoid similar problems.14.Read and complete.BB Bridge Ltd.132 Riverside RoadLondon,EnglandDear Mr Thomas,I am very sorry to learn from your letter of August 15 that the cameras you ordered on July 13 were damaged during shipping._,
18、I express my apology for the inconvenience we caused you._,_ as you asked.We _,_to avoid future inconvenience to customers.We regret your need to write to us,and we guarantee the safe delivery of your orders in future.Yours,John BarrettFirst of allSecondlywe agree to give you a 10%discountWhats more
19、 have set up some regulations 18.Vocabulary practice1.2.3.4.5.6.TFTFTT19.Discuss and write.e.g.take a shower 洗澡，冲凉 leave a mark 留下痕迹 reduce the price 降价 sign a contract 签合约 work out a solution 找到解决方案 ask for a refund 要求退款 make a complaint 投诉，抱怨20.Read and complete.John:Mr Green:John:Mr Green:John:Mr
20、 Green:John:Mr Green:John:Mr Green:Hello.This is John speaking.Id like to talk to Mr Green.This is Green speaking.What can I do for you?Im afraid I have to say we are _ the products you sent to us yesterday.What is the problem?The products are _.We ordered 100 pink T-shirts this time,but you sent us
21、 150 red ones.Im terribly sorry.I think there must be a _.Well take them back and _ the payment for you.Some customers have cancelled their order because of the delay of the product.Im sorry for that and according to the contract well _.Thats fine.Id like to know when I can get the T-shirts.You can
22、_ when we send you the T-shirts.disappointed atincorrectly producedCommunication problemreducepay for your lossdecide on21.Look and tell.Last week I bought a mobile phone,but I was disappointed to find that it didnt work very well.I went to the shop and expected to have it repaired since it was stil
23、l under guarantee.The staff asked me to show her my receipt so that she could take down the details.I gave her the receipt and asked if I could ask for a refund too.She told me I could choose asking for a refund or having the phone repaired.I wondered whether I would have to pay for it if I had it repaired.She told me I neednt pay for anything since the phone was still under guarantee.I was very happy to hear that and I decide on repairing it.Half an hour later,I got my phone again and everything is OK then.
高教版中职英语基础模块 第3册Unit 4I’ll have to have my cell phone replacedppt课件5
