民航空乘英语5

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1、Unit 5 Unit 5 Special Passengers Service CONTENTS PAGE 目录页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 44 Un

2、it 5Special Passengers ServiceLook at the pictures of special passengers.Try to explain why they are special passengers.1passengers with infantspregnant passengers5 Unit 5Special Passengers Serviceunaccompanied childrendisabled passengers who need assistance6 Unit 5Special Passengers Serviceelderlyp

3、assengers traveling with pets7 Unit 5Special Passengers ServiceA w e l l-s t o c k e d first-aid kit,kept within easy reach,is necessary in the flight.D o y o u know whats in the first-aid kit?Look at the flowing p i c t u r e s and try to remember them.21.triangular bandage 三角绷带2.safety pin 安全别针3.P

4、BT elastic bandage PBT 弹性绷带4.scissors 剪刀5.sterile gauze pad 医用眼垫6.tourniquet 止血带7.non-woven medical paper tape 无纺布医疗纸带8.alcohol pad/film 酒精消毒棉9.band-aid 创可贴10.medical absorbent cotton swab 医用棉签11.forcep/tweezer 镊子 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinRea

5、ding and WritingPart Part 3 3Part Part 4 49 Unit 5Special Passengers ServiceListen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen,Would you give me your _,please?There is a lady going to give birth1.Should there be any medical personnel2 on board,please _ any of

6、 our cabin attendants.Hope you can understand.Thank you!attentioncontact10 Unit 5Special Passengers ServiceLadies and gentlemen,May I have your attention,please?There is a passenger has an appendicitis3.If there is a _ on board,please make you known to a member of the cabin attendants _ by _ your ca

7、ll bell.Thank you.doctorimmediatelypressing11 Unit 5Special Passengers ServiceLadies and gentlemen,Would you please give me your attention?We are sorry to _ you that we have to land at the _ airport and ask for medical help because there is a passenger with bone fracture4.In order to _ his safety,we

8、 have to do so.Your cooperation will be much appreciated5.informnearestensure12 Unit 5Special Passengers ServiceShort AnnouncementsLook at the medical problems and their symptoms.Try to use them to make announcements.2Medical ProblemsWhat is it?Common Symptomsappendicitisone of the most common surgi

9、cal problems(外科疾病)right lower abdominal pain(右下腹痛)nausea(恶心)vomiting(呕吐)decreased appetite(食欲下降)bone fracturea medical condition in which there is a damage in the continuity of the boneedema of nearby soft tissues(附近软组织水肿)muscle spasms(肌肉痉挛)13 Unit 5Special Passengers ServiceShort AnnouncementsOral

10、practice.How would you make a sick announcement?Which parts do you think are important and indispensable in an announcement?Discuss with a partner and try to make a sick announcement.314 Unit 5Special Passengers ServiceListen to the announcement and learn the following words or phrases.1Long Announc

11、ements Vocabulary Bandemergency md()nsin.紧急情况，突发事件alternative ltntvadj.供选择的，备用的anticipate ntspetvt.预期，期望apologize pldazvt.道歉，表示歉意inconvenience nknvininsn.不便，麻烦diversion dav()nn.绕行路线regularly rejlliadv.定期地，定时地update pdetvt.更新，变更15 Unit 5Special Passengers ServiceOral practice.Discuss with your partne

12、r about the following questions.2Long Announcements1.How do you express your apology and appreciation if the flight has to land temporarily?2.Generally,under what circumstances can the aircraft be forced an emergency landing?3.What should you inform the passengers before an emergency landing?TRANSIT

13、ION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 417 Unit 5Special Passengers Service.Listen to the dialogues and fill in the blanks.CA:Hello.What can I do for you?M:My son doesnt _.I think hes got a high _.Do you have any parace

14、tamol1?CA:Yes,we have.But Im afraid we cant give it _.We need a doctor or a _ to check him.Was he like this before boarding?M:No,not at all.He was fine.But hes very hot now and complaining2 of a bad _.CA:Ill see what I can do.Oh,how old is he?M:Seven.CA:Ill ask if there is a doctor or a nurse on boa

15、rd.Please wait a moment.M:Thank you very much.feel welltemperature1directlynurseheadache18 Unit 5Special Passengers Service Announcement:Ladies and gentlemen,the captain has switched on the seat belt sign.Please return immediately to your seats and fasten your seat belts.Due to air turbulence,all in

16、-flight service is suspended3 and will be resumed4 as soon as possible.CA1:Li Mei,can you push your trolley5 back to the galley6 as quickly as you can and get it _ away securely?CA2:Yes but those people in row 18 havent sat down yetCA1:What are they doing still standing around!OK,Ill deal with7 that

17、.(pause)Excuse me,can you sit down and _ your seat belts,please?M:This mans been hurt.Hes bleeding.stowed2.Listen to the dialogues and fill in the blanks.fasten19 Unit 5Special Passengers ServiceCA1:What happened?(speaks to the injured passenger)Hello are you all right?Can you hear me now?M:The over

18、head locker flew open8 with the turbulence and a _ fell onto9 his head.I think hes unconscious10!OK.Thank you for letting me know.Ill _ the situation now.Please take your seat and strap11 in securely.Li Mei,I need some help.Get the _ immediately.CA2:Here it is.laptop2.Listen to the dialogues and fil

19、l in the blanks.deal withfirst-aid kit20 Unit 5Special Passengers Service3 Its 6:00.Flight KN2316 is going to take off.A cabin attendant named Jutta stands at the cabin door to welcome passengers.At this moment,she notices that a blind passenger is entering the cabin along with12 a guide dog13.(J=Ju

20、ttta)J:Excuse me,sir.I am Jutta,a cabin attendant o this flight.Please show me your _ so that I can take you to your seat.M:Thank you.Here you are.J:Its 6A.Please give me your hand and Ill _ you to your seat.(After finding the seat)J:Now you can sit down and have a rest.M:Thank you,Jutta.But where s

21、hould I put my _?boarding passguide.Listen to the dialogues and fill in the blanks.baggage21 Unit 5Special Passengers Service3 J:Id like to stow it for you and Ill retrieve14 it for you before landing.Is that OK?M:Thats very kind of you.Then how about my guide dog?Where should it be accommodated15?J

22、:_,you can settle it at your feet.M:Is it free?Or should I pay extra money?J:Its free,sir.Your guide dog is _ to travel in the passengers cabin at no extra charge.M:Thank you.J:Youre welcome.If you have any need or requirement,please dont hesitate to call the cabin attendants at any time.For conveni

23、encepermitted.Listen to the dialogues and fill in the blanks.22 Unit 5Special Passengers Service.Oral practice.Read the dialogues and discuss with your partner about the following questions.1.If there is a child feels sick in flight,what should you say to him or his parents?2.If there is a bleeding

24、passenger and he is unconscious,what will you do?3.If there is a blind passenger with a guide dog,what will you do to help him?23 Unit 5Special Passengers Service.Work in pairs.Choose one of the following situations to make a dialogue with your partner according to the dialogues above.Situation 1:A

25、disabled passenger wants to go to the lavatory,but it is very difficult for him without a wheelchair.Situation 2:An elderly passenger feels bad and he wants to vomit.So he ask you for some medicine for airsickness.Situation 3:A child travels alone,so he asks you to help him to put the baggage into t

26、he overhead locker.TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 425 Unit 5Special Passengers ServiceThe Rules about Pets in Air ChinaSmall animals are defined as domesticated dogs and cats.Animals prone to attack or in

27、jure humans like Tibetan Mastiff and Bulldog do not fall into the category of small animals.Small animals must be accompanied by valid health and vaccination certificates and must be in compliance with the related regulations of the countries of entry,transit and exit in order to be accepted for car

28、riage.Text 126 Unit 5Special Passengers ServiceSmall animals cannot be taken into the cabin but can be carried as checked baggage in the cargo compartment of the aircraft.Small animals are classified as special baggage and are subject to special baggage charges.The total weight of one container for

29、the small animal(s),including the feed and water shall not exceed 32KG.Otherwise,the container shall be carried as cargo.Up to two containers for small animals are allowed on each flight.Small animals can only be accepted for carriage on Air China-operated one-way nonstop flights,but not on connecti

30、ng flights for the time being.Air China shall not be liable for any delay of the animal because it is refused entry into or transit through any country,state or territory or for any injury,sickness,escape or death of the animal under normal conditions of carriage.27 Unit 5Special Passengers ServiceR

31、equest for the carriage of small animals shall be made at least 24 hours before flight departure at our designated ticketing offices.Since only some selected aircraft types are fit for the carriage of small animals,your animal can only be accepted for a carriage after we have given our consent and m

32、ade proper arrangements in that regard.You must check in your small animal at the airport no later than 120 minutes before flight departure.In that process,you need to provide all the documents required for the carriage of your small animal.28 Unit 5Special Passengers ServiceRead the text and decide

33、 whether the following statements are T(true)or F(false).11.Bulldogs can be carried into the aircraft.2.The pets which are accepted for carriage should be charged as the special baggage.3.Pets can be carried only on the one-way nonstop flights.4.Air China should be responsible for the injury and sic

34、kness of the pets under normal conditions of carriage.5.Passengers traveling with pets should check in the small animals at least two hours before the flight takes off.FTTFT29 Unit 5Special Passengers Service Read the text again and choose the best answer.21.Which of the animals belong to the catego

35、ry of small animals?A.Domesticate dogs.B.Domesticate cats.C.Animals prone to attack people.D.Both A and B.2.The total weight of one container for the small animals,including the feed and water should be _.A.more than 32 kilograms B.just 32 kilogramsC.less than 32 kilograms D.less than 16 kilograms3.

36、Passengers traveling with pets should request for the carriage at least _ hours before departure.A.48 B.24 C.2D.32DCB30 Unit 5Special Passengers Service1.If a passenger has a snake as a pet,can he takes it when taking a plane?_2.Why should passengers request for the carriage of small animals ahead o

37、f the departure?_Read the text carefully and answer the flowing questions.3No,he cant.Because snack is an animal prone to attack people so it is not a small animal.Because only some selected aircraft types are fit for the carriage of small animals,and the animal can only be accepted for a carriage a

38、fter the airlines have given their consent and made proper arrangements in that regard.31 Unit 5Special Passengers ServiceText 2Pregnant WomenBecause oxygen and air pressure1 decrease2 in the upper3 atmosphere4,transportation of pregnant women has been restricted5 to some extent6.Pregnant women whos

39、e pregnancy7 does not exceed 32 weeks(inclusive8)can be transported as regular passengers except when the passenger has been advised by her doctor that she is not fit for air travel.If you are pregnant for over 32 weeks,you are generally not accepted to board the plane.In the case of special circums

40、tances9 when you are pregnant for more than 32 weeks and less than 36 weeks,you have to file10 applications to the ticket sales department11 directly under CSAir before booking tickets and provide diagnosis proof12 that contains the items as follows:32 Unit 5Special Passengers ServiceName and age of

41、 passenger;Date of pregnancy;Flights and dates of travel;Whether or not they are fit for air travel;Whether or not special onboard care is required,etc.The aforementioned13 medical diagnostic certificate shall be issued within 72 hours prior to the flight departure and shall be sealed14 by a hospita

42、l,not below the national level and signed by the doctor before validation.Passengers whose pregnancy exceeds 9 months(36 weeks)and the expected delivery date is within 4 weeks or uncertain,or if it is known that there will be multiple births or delivery complications15,will not be accepted for trans

43、portation.33 Unit 5Special Passengers Service Read the text and choose the best answer.11.Generally,which of the pregnant woman should issue the diagnosis proof?_A.The woman whose pregnancy is 27 weeks.B.The woman whose pregnancy is 38 weeks.C.The woman whose pregnancy is 33 weeks.D.The woman whose

44、pregnancy is 36 weeks.C34 Unit 5Special Passengers Service Read the text and choose the best answer.12.What kind items should a medical diagnostic certificate contain?_A.Name and age of passenger and their date of pregnancy.B.Flights and dates of travel.C.Whether or not they are fit for air travel o

45、r have any special requirements.D.All the above.3.The medical diagnostic certificate should be issued within _ hours prior to the departure.A.72B.24B.C.48D.36DA35 Unit 5Special Passengers Service Read the text again and answer the flowing questions.21.Why the airlines have restriction to the transpo

46、rtation of pregnant women?_2.What kind of pregnant women will be transported as regular passengers?_3.What kind of pregnant women will be refused for the transportation?_Because oxygen and air pressure decrease in the upper atmosphere and this environment is not very good for pregnant women.Pregnant women whose pregnancy does not exceed 32 weeks(inclusive)can be transported as regular passengers.But if the doctors said they are not fit for air travel,theyd better not travel by plane.The passengers who are pregnant for over 32 weeks will be refused for the transportation.