跨文化商务交际unit7Cross-culturalConflict

《跨文化商务交际unit7Cross-culturalConflict》由会员分享，可在线阅读，更多相关《跨文化商务交际unit7Cross-culturalConflict（40页珍藏版）》请在装配图网上搜索。

1、Unit 7Cross-cultural Conflict,Whats conflict,Whats conflict,What is conflict? A situation in which two or more interdependent people or groups perceive an incompatibility in the needs or interests they seek to achieve Conflict is inevitable and universal,Conflict and Culture,Conflict is also shaped

2、by culture Culture is always a factor in conflict, whether it plays a central role or influences it subtly and gently. What constitutes a conflict varies across cultures Responses to conflict are culturally determined How conflicts are resolved, including the role of third parties, in any, also depe

3、nds on culture,Each person in a conflict has their own story,Case study: Participation or order-taking American: How long will it take you to finish this report? (I asked him to participate) Greek：. (his behavior makes no sense. He is the boss. Why doesnt he tell me?) Greek: I dont know. How long sh

4、ould it take? （I asked him for an order.） American:. (He refuses to take responsibility) American: You are in the best position to analyze time requirement. (I press him to take responsibility for his own actions.),Greek:. (What nonsnese! Id better give him an answer.） Greek: Ten days. American:. (H

5、e lacks the ability to estimate time; this time I totally inadequate.) American: Take fifteen. Is it agreed you will do it in fifteen days? (I offer a contract) In fact, the report needed thirty days of regular work. So the Greek worked day and night, but at the end of the fifteenth day, he still ne

6、eded one more days work. American: where is the report?,(I am making sure he fulfills his contract.) Greek:It will be ready tomorrow. American: But we had agreed it would be ready today. (I must teach him to fulfill a contract.) Greek:. (The stupid boss! Not only did he give me wrong orders, but he

7、does not appreciate that I did a thirty-day job in sixteen days. ) The Greek hands in his resignation. The American is surprised.,Causes of conflict,Conflict of Different values,Differences in Educating Children,Datongs hitting Denis In China, its common for parents to hit the child if its for the c

8、hilds goodness. “打是亲骂是爱,不打不骂不成材” “I hit you because I love you” “当面教子,背后教妻” teach and train our child according to parents will. We Chinese take our children as part of us, as our private property, no matter how we educate them, its all for their goodness.,In America:,consider child as the treasure

9、of the society, they are independent and free. it can not be accepted to ignore the childrens need or even hit them violently. give children the rights to select their own futures.,Attitudes towards friends,Between the Chinese culture and the American culture, there are both similarities and differe

10、nces in: the way people make friends, how friendship is maintained, how long friendship usually lasts, how the circles of friends are formed, what friends can talk about with one another.,In the courtroom, under the force of plaintiff, Kunlan had to admit Datongs strike to Dennis during the day of p

11、arty. At that moment, Datong was angrier with Kunluns defection. We knew that Kunlun told out the truth, but for Datong ,he could not bear .He went back to the company and want to quit the job.,Causes of conflict,Conflict of different religions,Israeli-Palestinian Arab Conflict,Israel,1947- Israel g

12、ains Independence by Britain. recognized as a sovereign Nation by the U.N. countries in Arab League refuse to acknowledge Israels right to exist With the end of WWII, the Arab-Israeli conflict became the major political and military problem in the Middle East.,Palestine,After 1967, the refugees woul

13、d form Palestinian liberation organizations, (PLO) under the leadership of Yasir Arafat The PLO used Lebanon as a base after 1970 The Lebanese civil war erupted again in 1975 and would continue for over 14 years Beirut would witness bombings, random assassinations, and extensive destruction In 1988,

14、 the PLO declared the independence of Palestine (the West Bank and Gaza) Conflict still continues,Israeli,Palestinian and Arab Nations,Judaism ,Judaist,Islam, Islamic,Conflict in religion,India-Pakistan conflict over Kashmir,India and Pakistan: Tense neighbors India and Pakistan have fought bitterly

15、 over Kashmirhas recently escalated into a dangerous arms race. roots in religion and history,Conflict is good or bad? Different attitude to conflict,conflict Destructive or constructive? Confront or avoid?,达娃之争Wahaha vs. Danone,Wahaha vs. Danone,International business dispute,Zong Qinghou,宗庆后 found

16、er of the Wahaha drinks group Danone, the French group that has a joint venture with Wahaha, a lawsuit in the US against two of Mr Zongs family and a subsidiary company over allegedly illegal sales of Wahaha drinks, while Mr Zong has accused Danone of trying to “frame” him and not understanding the

17、Chinese market.,Mr Zong, 62, blends many of the strengths and weaknesses of his generation of hard-driving entrepreneurs. When Wa-haha wanted to launch its own bottled water in 1996, it entered a joint venture with the French company that provided capital for the operation in return for a 51 per cen

18、t stake. The bottled water is now the market leader.,Two approaches to conflict,Western cultures: basically a good thing, working through conflict constructively, result in stronger, healthier, and more safisfying relationship, gain new information about other groups increase group cohesiveness,Conf

19、ucianism Taoism Amish Maori see conflict as disturbing to peace, a threat to interpersonal and group harmony. silence and avoidance may be used to manage conflict.,The Amish,First immigrated to the U.S. in 1737 from different parts of Europe. Came for religious freedom. Hold church services on their

20、 homesteads with their Amish neighbors.,More about The Amish,Amish families include a mother, father, and children-often many children. Grandparents may also live on the same homestead. Individual Amish families own their land, houses, livestock (and dogs!), equipment, and businesses. Jobs include f

21、arming; homebuilding; owning a shop; making buggies and harnesses; producing cheese; and building cabinets and furniture. The Amish do not use technology, like electricity, cars, phones, or televisions in their daily lives at home. But they may use technology in their jobs.,On Becoming Amish,Many ch

22、ildren are born into Amish families. In their late teens or early 20s, most Amish youth join the church of their parents and continue to live the Amish way of life. Amish community members dress alike because no one is better than anyone else. Transportation around the community involves walking, bi

23、cycle riding, and driving a horse and buggy.,The Amish,They believe in working hard and praying often. They show a strong sense of community. They are known for making products of high quality. They believe in pacifism, and do not join the military or fight in wars. Amish children are instructed to

24、turn the other cheek in any conflict situation, even if it means getting beaten up by the neighborhood bully.,Different strategies to conflict,Conflict Management Styles,Integrating,Obliging,Dominating,Avoiding,Compromising,High,Low,High,Low,Concern for Others,Concern for Self,We are constantly bein

25、g astonished at the amazing discoveries in the field of violence. But I maintain that far more undreamt-of and seemingly impossible discoveries will be made in the field of non-violence.”-M. K. Gandhi (Photos in this presentation have been taken from various websites),Gandhi, who was known to many a

26、s Great Soul) had led the masses of India into a programme of massive disobedience to British law; what was most important to Gandhi, however, was that Indians use neither violence nor hatred in their fight for freedom. What was Gandhis philosophy? Elements of Gandhisphilosophy were rooted in the In

27、dian religions of Jainism and Buddhism. Both of these advocate non-violence, which is absence of the desire to kill or harm? For Gandhi, this non-violence therefore included not only a lack of physical harm to them, but also a lack of hatred or ill-will towards them. ,Conflict Management Styles: Ori

28、entations,Win-win orientation You believe parties will find a mutually beneficial solution to their disagreement Win-lose orientation You believe that the more one party receives, the less the other receives Tends to escalate conflict, use of power/politics Attititude to Taiwan, which orientation?,A

29、ttititude to Taiwan, which orientation? One China, two system VS two Chinas or One-China, one Taiwan.,Settlement of the Taiwan issue and realization of the complete reunification of China embodies the fundamental interests of the Chinese nation. From 1979, the Chinese government has striven for the

30、peaceful reunification of China in the form of one country, two systems with the greatest sincerity and the utmost effort.,Anti-Secession Law,The Anti-Secession Law neither signals any drastic change in our major Taiwan policies nor does it mean our attitude towards Taiwan has toughened,反分裂国家法 第三条 台

31、湾问题是中国内战的遗留问题。解决台湾问题，实现祖国统一，是中国的内部事务，不受任何外国势力的干涉。,第八条 “台独”分裂势力以任何名义、任何方式造成台湾从中国分裂出去的事实，或者发生将会导致台湾从中国分裂出去的重大事变，或者和平统一的可能性完全丧失，国家得采取非和平方式及其他必要措施，捍卫国家主权和领土完整。,Ending with religious quotes,Hurt not others in ways that you yourself would find hurtful. Buddhism What is hateful to you, do not to your fello

32、w man. That is the entire law; all the rest is commentary. Judaism Do unto others as you would have them do unto you. Christianity No one of you is a believer until he desires for his brother that which he desires for himself. Islam Wish not for others what ye wish not for yourselves; fear God, and be not of the prideful. Bah Faith,Bah House of Worship in New Delhi, India The “Lotus Temple” of India,