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1、两分钟做个小测试，看看你的英语水平：美联英语提供：酒店常用情景英语对话一、结账退房相关的英语，及中英双语阅读。Could you arrange to have my bags brought down?结账退房You may have your bags from the Bell Captains Desk in the lobby.服务生很友善，客房服务也很不错。Here is the room key.下次我还会来你们这儿住。Did you enjoy your stay here, Mr.Chen?我想结账。Oh, yes. It is lovely.你介意让我看看吗？We look
2、 forward to seeing you again soon.我这儿记录你住了3个晚上，对吗？Well, it seems be right.我会叫服务员把行李拿下来。总共是350美元，这是你的收据。How would you like to make the payment?你是否可以安排一下把我的行李运下来呢？In cash, please. Here you are.您可以在大厅的服务台领取行李。Thank you. Welcome here again.这是房间钥匙。Is this where I can pay my hotel bills?陈先生，您在这里住得还愉快吗？Yes
3、, may I have your room number?噢，是的，很好。My room number is 336.我们期待着很快就能再次见到您。Just a moment, please.嗯，好像没错。Until what time could I use the room then?您打算如何付款？You can use it until five.付现金。钱在这儿。谢谢。欢迎再次光临。二、有人偷了我的手提包Whats the matter, dear? 亲爱的，你怎么了？bSomething awful happened. We went to the Portobello Road
4、, and someone stole my handbag. 可怕的事情发生了。我们去了波多贝罗路，有人偷了我的手提包。aOh, dear. Did you lose a lot of money? 哦，亲爱的。你丢了钱包吗？No. Only a few pounds. But my passport was in the bag. Thatwhat Im really worry about. 没有。只丢了几英镑。但是我的护照在包里。那是我真正担心的。You must tell the embassy about it. And I think theyll issue you with
5、a new one. 你必须跟大使馆说，他们会给你发个新的。Id better go tomorrow. 我最好明天去。No. But you mustnt leave it too long. Did you report it the police? 你不能耽搁太久了。你向警察报案了吗？No. I couldnt find a policeman. 没有。我找不到警察。Well. You must report that its been stolen. And give the police description of your bag. Youd better go to the l
6、ocal police station tomorrow morning. 嗯。你必须跟警察报告说东西被偷了，描述一下包的样子。你最好明天早晨去趟当地的警察局。Yes. Ill do it tomorrow. 好的。我明天就去。And Lisa. 还有，丽莎。Yes? 怎么了？Dont be too upset. Its not the end of the world. 别烦心了。这又不是世界末日。三、抱怨服务（双语）Complaining about the Service抱怨服务Why is my order taking so long?我点的菜为何这么久？Ill see if the
7、 chef has begun to cook the meal.我去看看厨师是不是已经帮你做了。I believe that there is an error on my bill.我的账单有误。Look what you have done!看看你做的好事！Id like to apologize for our carelessness.我为我们的粗心道歉。Whats that got to do with it?那有什么关系呢？Could you please send me the cleaning bill and we will refund the cost to you？请
8、把清理费用的账单寄给我们，我们把钱退还给您，好吗？We are very sorry to have caused you this trouble.很抱歉给您带来这种麻烦。There is something terrible in the soup.这汤里有脏东西。That wont do at all!那根本不能喝！It would be better if you want to make up anyway.如果你们想补偿一些，那会让人感觉好些。One of our cooks is ill today.今天我们的厨师，当中有一个生病了。Please do. I would also
9、 like to speak with the manager.请吧。我要跟你们经理谈谈。Heres an appetizer on the house to show our apology.这是我们店的免费开胃小吃，送给你以表达我们的歉意。Can you switch it?你能给换一下吗？May I clean it up for you?我可以为您清理吗？I think you have made a mistake. This muffin isnt what we ordered.我想你可能弄错了，我们没点这道松饼。This baked potato tastes funny. I think it may be soggy.这个烤马铃薯味道很怪。我想可能是没烤透。Would you like it baked a little more?你愿意把它再烤一下吗？Why not？好吧。Ill see that its changed straight away.我马上把它换掉。Its a busy time.这会儿太忙了。
酒店美联英语酒店常用情景英语对话
