询盘甄别与回复剖析

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1、一、分析和判断询盘 询盘的分类 1）毫无关系的询盘 2）没有提到相关产品，只是寻求合作的询盘 3）有提到具体产品的询盘 4）提到产品的同时还需要一些价格，MOQ 和运费的询盘 第1页/共29页垃圾询盘的特点 注册IP和发送地所在IP不匹配 向多个卖家群发询盘 询盘有嫌疑链接 重复发送类似内容第2页/共29页二、如何处理不同类别的询盘 1）过滤掉毫无关系的询盘 2）培养大致寻求合作的询盘，回盘之后没有了下文，定期的用不同新颖的标题邮件和推新产品进行再次跟踪！3）主攻，提到产品的同时还需要一些价格等一些资料的询盘，主攻这类询盘，以多种的销售方式促进客户提早下单！4）需要注意的是，在分类询盘和回复的

2、同时，一定要警惕客户用不同的邮箱套问产品的价格。遇到一个地区的同一产品的询价要谨慎处理！第3页/共29页系统自动判断为垃圾询盘第4页/共29页群发询盘第5页/共29页询盘内插入链接第6页/共29页注册IP 在中国第7页/共29页同一时间重复发询盘第8页/共29页案例1：第9页/共29页这种询盘目标性强，很明确地说明客户所需要的产品，简单地通过系统回复给卖家。催促下单，库存不多。回复：（有库存的情况下）Dear X,Thank you for your inquiry.Yes,we have this item in stock.How many do you want?Right now,we

3、 only have X lots of the X color left.Since they are very popular,the product has a high risk of selling out soon.Please place your order as soon as possible.Thank you!Best regards,(name)第10页/共29页回复：断货(out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment.We wil

4、l contact the factory to see when they will be available again.Also,we would like to recommend to you some other items which are of the same style.I alreadly show you those pictures of our goods.We hope you like them as well.Please let me know for any further questions.Thanks.Best Regards,(Your name

5、)第11页/共29页案例：第12页/共29页 这种询盘目标性更强，并且有明确的购买数量，询盘的信息量较大。这样的询盘，我们可以按照客人的要求做一下发票给他们参考。Dear X,Thank you for your inquiry.I made an invoice according your inquiry.pls check.This is a friendly reminder to you to complete the payment transaction as soon as possible.Instant payments are very important;the ear

6、lier you pay,the sooner you will get the item.If you have any questions of making the payment,please let us know.We can help you to resolve the payment problems.Thanks again!Looking forward to hearing from you soon.Best Regards,(Your name)第13页/共29页案例3：第14页/共29页这种询盘客人询价Dear x,Thank you for your inter

7、ests in my item.the whole sale price is usd/5yards which no including shipping cost.However,wed like to offer you some discounts on bulk purchases.If your order is more than X pieces,we will give you a discount of xx%off.Please let me know for any further questions.Thanks.Sincerely,(name)第15页/共29页买家

8、议价 Dear buyer,Thank you for taking interests in our item.Im afraid we cant offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited.However,we can offer you a XXX%discount if you purchase above$1000 one order.If you have

9、 any further questions,please let me know.Thanks!(name)第16页/共29页 折扣 Dear buyer,Thanks for your message.Well,if you buy both of the XXXX items,we can offer you a XXX%discount.Once we confirm your payment,we will ship out the items for you in time.Please feel free to contact us if you have any further

10、 questions.Thanks&Best regards!$my name 第17页/共29页未付款订单 Dear buyer,We have got your order of XXXXXX。But it seems that the order is still unpaid.If theres anything I can help with the price,size,etc.,please feel free to contact me.After the payment is confirmed,I will process the order and ship it out

11、 as soon as possible.Thanks！Best Regards$my name第18页/共29页如果买家希望提供样品Dear X,Thank you for your inquiry.I am happy to contact you.Regarding your request,I am can offer free small samples but you need to pay the shipping cost.To check out our products we recommend ordering just one unit of the product(t

12、he price may be a little bit higher than ordering by lot).Otherwise,you can order the full quantity.We can assure the goods are high quality.If you have any further questions,please feel free to contact me.Best Regards,(Your name)第19页/共29页已付款订单 Dear X,Your payment for item XXXXXXXXXXXXXX has been co

13、nfirmed.We will ship your order out within XXX working days as promised.After doing so,we will send you an e-mail notifying you of the tracking number.If you have any other questions,please feel free to let me know.Thanks!Best Regards(name)第20页/共29页发货后 Dear buyer,The item XXXXXXXXXXXXXX you ordered

14、has already been shipped out and the tracking number is XXXXXXXXXXXXXX.The shipping status is as follows:XXXXXXXXXXXXXX.You will get it soon.Thanks for your support!Best Regards(name)第21页/共29页已发货并告知买家 Dear X,Thank you for you purchase from us.We have shipped out your order on Feb.10th by DHL.The tra

15、cking number is xxx.It will take 5-10 working days to reach your address,but please check the tracking information for updated information.Thank you for your patience!If you have any further questions,please feel free to contact me.Best Regards,(name)第22页/共29页物流遇到问题 Dear X,I am happy contact you.We

16、would like to confirm that we sent the package on 16 Jan,2014.However,we were informed package did not arrive due to shipping problems with the delivery company.the new tracking number is:XXX.It usually takes 7 days to arrive to your destination.We are very sorry for the inconvenience.Thank you for

17、your patience.If you have any further questions,please feel free to contact me.Best Regards,(Your name)第23页/共29页发货几天后买家没收到货 Dear buyer,We sent the package out on XXXXXXXXXXXXXX,and we have contacted the shipping company and addressed the problem.We have got back the original package and resent it by

18、 UPS.The new tracking number is XXXXXXXXXXXXXX.I apologize for the inconveniences and hopefully you can receive the items soon.If you have any problems,dont hesitate to tell me.$my name 第24页/共29页客户投诉产品质量有问题 Dear buyer,I am very sorry to hear about that.Since I did carefully check the order and the p

19、ackage to make sure everything was in good condition?before shipping it out,I suppose that the damage might have happened during the transportation.But Im still very sorry for the inconvenience this has brought you.I guarantee that I will give you more discounts to make this up next time you buy fro

20、m us.Thanks for your understanding.Best Regards(name)第25页/共29页订单完成 Dear buyer,I am very happy that you have received the order.Thanks for your support.I hope that you are satisfied with the items and look forward to doing more business with you in future.Thanks！(name）第26页/共29页提醒买家给自己留评价（aliexpress）D

21、ear buyer,Thanks for your continuous support to our store,and we are striving to improve ourselves in terms of service,quality etc.It would be highly appreciated if you could leave us a positive feedback,which will be a great encouragement for us.If theres anything I can help with,dont hesitate to t

22、ell me.Best Regards（name）第27页/共29页向买家推荐新品 Dear buyer,As Christmas day is coming,we found XXXXXXXXXXXXXX has a large potential market.Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin.We have a large stock of XXXXXXXXXXXXXX.If you order above usd1000 in one order,you can enjoy a discount 2%off Thanks.Regards（name）第28页/共29页