英语酒店常用语

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1、酒店常用 Have you a reservation?您预定过了吗？May I know your name and room number?您能告诉我您的名字与房间号吗？Here is your room key.给您房间钥匙。Please pay at the cashiers desk over there.请去那边帐台付款。Are these your baggage?这些是您的行李吗？ 1早晨好。中午好。晚上好。 Good morning/afternoon/evening2欢迎您光临我们饭店。Welcome to our Hotel3旅游愉快吗？ Did you have a n

2、ice trip?4我是接待员/服务员。I am receptionist. (waiterwaitress)5需要我帮忙吗? What can l do for yon?6请稍等一会儿。Just a moment, please7很高兴为您服务。I am always at your service8希望您在这里住得愉快。I hope you will enjoy your stay with us here.9对不起，给您添麻烦。 I am very sorry to have caused you so much trouble10.如果您需要什么帮助，请及时告诉我。 Just let

3、me know if there is anything. I can do for you11这边请。This way，please12. 请走这边。Would you care to step this way，please?13不客气。 You are welcome“Not at allIt“s my pleasure14为宾客服务是我们的荣幸。Its our pleasure to serve our guests15您先请。请跟我来。 After youFollow me ,please. 16对不起，我马上就过来。 Excuse me，I will be with you in

4、a minute.17能告诉我您的姓名吗? May l have your name?18对不起，让您久等了Sorry to have kept your waiting19您能填一下这张表吗? Would you please fill in this form?20您如何付账，是现金还是信用卡? How are you going to pay，in cash or by credit card?21对不起，我能进来吗? Excuse me，may l come in?22一直往前走。向左转、向右转Go straight aheadTurn left,turn right23您可以坐这部电

5、梯到客房You may go to your room by this elevator24我马上为您查一下。 Let me have a cheek for you.25请坐。 Take a seatplease26我来为您指路。Ill show you the way?27祝您旅途愉快。 Have a good trip 28祝您生意兴隆。 I wish you a good business29.欢迎您下次再来。 You are welcome to stay with us next time30希望再次为您服务。I am looking forward to serving you

6、once again. 基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I 2. Could you 3. Would you 4. Shall I ? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1自己要做什么事时，就使用May I May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nati

7、onality, please? 请问您的国籍是什么？ 2 麻烦客人时，可使用Could you Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3 询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee? 请问您要喝茶还是咖啡

8、？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ * 只要在疑问词后加“Would you ”，就可以提出大部分的询问。 When would you like to visit Kunshan? 请问您想要何时参观昆山？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact? 请问您想和谁联络

9、？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4 在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I dr

10、aw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店

11、Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sor

12、ry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。 I am very sorry

13、 for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。

14、 Here it is. 这是您的东西。 7当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8. 当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon

15、me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？ 9.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说： Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。

16、柜台服务 B=行李服务员（Bellman） C=服务员 (Clerk) H=客房服务员（Housekeeping） BC=领班（Bell Captain） G=客人（Guest） 尊敬的朋友们！Distinguished/Honorable/Respected friends阁下(多用于称呼大使) Your Excellency我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to vis

17、it Beijing.对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.在北京过得怎么样？How are you making out in Beijing?我一定向他转达您的问候和邀请。Ill surely remember you and your invitation to him.欢迎美商来北京投资。American businessmen ar

18、e welcome to make investment in Beijing.欢迎多提宝贵意见。Your valuable advice is most welcome.不虚此行! Its a rewarding trip!您的日程很紧,我们的会见是否就到此为止。As you have a tight schedule, I will not take up more of your time.请代我问候王先生。Please remember me to Mr.Wang.感谢光临！Thank you so much for coming. 欢迎再来！Hope youll come again

19、.欢迎以后多来北京！Hope youll visit Beijing more often.请留步，不用送了！I will see myself out, please.多保重！Take care!祝您一路平安！Have a nice trip!愿为您效劳！At your service!为举行宴会/宴请Host a dinner/banquet/luncheon in honor of 欢迎宴会Welcome dinner便宴Informal dinner午宴(附有情况介绍或专题演讲等内容)Luncheon便餐Light meal工作午餐Working luncheon自助餐 Buffet

20、dinner/luncheon答谢宴会Return dinner告别宴会Farewell dinner庆功宴Glee feast招待会Reception庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the Peoples Republic of China鸡尾酒会Cocktail party茶话会Tea party包餐/点餐Table dhote/a la carte上菜Serve a courst您的位置在这里。Here is your seat.请入席！Please have

21、 a seat.欢聚一堂Enjoy this happy get-together请随便！Please yourself at home./Please enjoy yourself.请各位随意用餐。Help yourself please.您喝点什么？What would you like to drink?现在我提议，为了和之间的合作，为了参议员的健康，干杯！At this point, I propose a toast: to the cooperation between And , to the health of Senator, cheers!最后，我借主人的酒，提议为干杯！L

22、astly, taking up this glass of fine wine, I propose a toast to 请各位举杯并同我一起为所有在座的朋友们的健康干杯！Id ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯！Heres to you!祝你健康！To your health!我要为此干杯！Ill drink to that!随量！Whatever you like!我失陪一会儿！Excuse me for a minut

23、e.菜不好，请多多包涵！Hope you enjoy yourself.女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.招待会现在开始。The reception will now begin.全体起立，奏国歌！All rise please. For the P.R.C.National Anthem!出席今天招待会的贵宾有The distinguished gue

24、sts paarticipating the reception are 现在请讲话I have the honour to call upon 开幕式现在结束。This concludes the opening ceremony.隆重庆祝Grand celebration庆祝成立一周年Celebrating the 1st Anniversary of the Establishment of 热烈祝贺第一届锦标赛Hail the first FIFA of 值此节日之际致以节日的祝贺！On the occasion of the season, I would like to exten

25、d seasons greetings.祝您工作顺利、事业成功、身体健康、家庭幸福！Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family!衷心祝贺您当选Hearty congratulations on your recent election as 举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium赞助人/主办人/承办人/协办人

26、Patron/sponsor/organizer/co-organizer举行谈判Enter into negotiation交涉Make representations with sb. On sth./deal with sb.事物性会谈Talks at working level对口会谈Counterpart talks议程项目Items on the agenda主题Theme议题Topic for discussion双方商定的议程Schedule mutually agreed upon开幕会议 Opening session全体会议Plenary session开场白Introd

27、uction情况介绍Presentation小组讨论Panel discussion同有关单位磋商Hold consultations with the organizations concerned一轮会谈One round of talks决议Resolution谅解备忘录Memorandum of understanding现在开会。I declare the meeting open.请发言。I invite the representative of To take the floor.下面我给各位简要介绍一下北京的经济情况Now I would like to give you a

28、 brief overview of Beijings economy.我的介绍完了，谢谢！Thats all for my presentation. thank you.我先说这么多。So much for my remarks for now.我要说的就是这些。Thats all for what I want to say.您看是先谈原则问题呢，还是先谈具体问题？I wonder if you would like to start with matters of principle or specific issues?让我先谈一个问题。If you agree(With your

29、permission), let me start with one issue在谈那个问题之前我想对您刚才讲的话谈点看法。Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您对此事怎么看呢？I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter?我提议休会十分钟。I propose a ten-mi

30、nute break.我想接着刚才的问题讲下去。I will pick up where we left off just now.对不起，我插一句。Sorry for the interruption but当然可以！By all means.怎么都行！Whatever you say.我没有异议。I have no objection.我方对这个问题有异议。We take exception to this question.我们高兴地看到We note with pleasure that 这个日期贵方觉得合适吗？I wonder if this date would be suitab

31、le for you?不知你们上午谈的怎样？I wonder how the meeting went this morning?我方很希望 贵方能尽早给予肯定的答复。We would greatly appreciate it if you could give us your favourable and prompt commitment as soon as possible.请你们务必在8月1日前提出意向书。You are kindly requested to submit the letter of intent on the date no later than 1st Aug

32、ust.纠缠这个问题。Entangle this issue.提倡节约Advocate/uphold thriftiness为了国家的繁荣For the sake of national property经受了时间考验的友谊给我留下了很深的印象。The time-tested friendship leave me a deep impression.切注视Keep close watch on促进密切合作Spur/promote intensive cooperation 久仰！Ive heard so much about you. 好久不见了！Long time no see. 辛苦了！

33、Youve had a long day. Youve had a long flight. 尊敬的朋友们！Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助，我谨代表北京市政府表示衷心的感谢。On b

34、ehalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样？How are you making out in Beijing? 我一定向他转达您的问候和邀请。Ill surely remember you and your invitation to him. 欢迎美商来北京投资。American businessmen are welcome to make investment in Beiji

35、ng. 欢迎多提宝贵意见。Your valuable advice is most welcome. 不虚此行! Its a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。Please remember me to Mr.Wang. 感谢光临！Thank you so much for coming. 欢迎再来！Hope youll come again. 欢迎以后多来北京！Hope youll visit Beij

36、ing more often. 请留步，不用送了！I will see myself out, please. 多保重！Take care! 祝您一路平安！Have a nice trip! 愿为您效劳！At your service! 为举行宴会/宴请Host a dinner/banquet/luncheon in honor of 欢迎宴会Welcome dinner 便宴Informal dinner 午宴(附有情况介绍或专题演讲等内容)Luncheon 便餐Light meal 工作午餐Working luncheon 自助餐 Buffet dinner/luncheon 答谢宴会R

37、eturn dinner 告别宴会Farewell dinner Glee feast 招待会Reception 庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the Peoples Republic of China 鸡尾酒会Cocktail party 茶话会Tea party 包餐/点餐Table dhote/a la carte 上菜Serve a courst 您的位置在这里。Here is your seat. 请入席！Please have a seat. 欢聚一堂

38、Enjoy this happy get-together 请随便！Please yourself at home.Please enjoy yourself. 请各位随意用餐。Help yourself please. 您喝点什么？What would you like to drink? 现在我提议，为了和之间的合作，为了参议员的健康，干杯！At this point, I propose a toast: to the cooperation between And , to the health of Senator, cheers! 最后，我借主人的酒，提议为干杯！Lastly, t

39、aking up this glass of fine wine, I propose a toast to 请各位举杯并同我一起为所有在座的朋友们的健康干杯！Id ask you to raise your glass and join me in a toast ot the health of all our friends present here. 敬您一杯！Heres to you! 祝你健康！To your health! 我要为此干杯！Ill drink to that! 随量！Whatever you like! 我失陪一会儿！Excuse me for a minute.

40、菜不好，请多多包涵！Hope you enjoy yourself. 女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you. 招待会现在开始。The reception will now begin. 全体起立，奏国歌！All rise please. For the P.R.C.National Anthem! 出席今天招待会的贵宾有The distinguished g

41、uests paarticipating the reception are 现在请讲话I have the honour to call upon 开幕式现在结束。This concludes the opening ceremony. 隆重庆祝Grand celebration 庆祝成立一周年Celebrating the 1st Anniversary of the Establishment of 热烈祝贺第一届锦标赛Hail the first FIFA of 值此节日之际致以节日的祝贺！On the occasion of the season, I would like to e

42、xtend seasons greetings. 祝您工作顺利、事业成功、身体健康、家庭幸福！Wish you the very best of luck in your job, every success in your future endeavours, good health and a happy family! 衷心祝贺您当选Hearty congratulations on your recent election as 举行会议/研讨会/大会/座谈会/学术报告会Hold a meeting/seminar/conference/forum/symposium 赞助人/主办人/

43、承办人/协办人Patron/sponsor/organizer/co-organizer 举行谈判常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 E

44、xecutive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房 门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车

45、Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; K

46、itchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant;

47、Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管 Chambermaid客房女服务员 Head Waiter ;Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Of

48、fice Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理 Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Mana

49、ger中餐部经理 Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 酒店岗位： 客房预定 room reservation 客 满 fully booked 房间种类 types of rooms 双 人 房 double room 标 准 房 standard room 双 床 房 twin room 高 级 房 superior room 豪 华 房 deluxe room 商 务 房 executive room 套 房 suite 普通套房 junior room 高级套房 senior suite 总统套房 Presiden

50、tial suite 朝南的房间 a room facing south 公寓套房 studio room 连 通 房 connecting room 相 邻 房 adjoining room 没有按预定抵店 no show 确 认 信 letter of confirmation 服 务 费 service charge 额外费用 extra charge 班 车 shuttle bus 全 价 full price 折 扣 价 discounted price 标 准 价 rack rate 优 惠 价 special price 免 费 complimentary rate 特大号床 k

51、ing-size bed 大 号 床 queen-size bed 推 迟 postpone 空 房 Vacancy/vacant room 取消 cancel/cancellation 更改 change 预定 book/reserve 自动门 automatic door 登记入住 check in 结帐 check out 一件行李 a piece of baggage/luggage 背包 shoulder bag 纸箱 cardboard box 手提箱 briefcase 汽车行李箱 luggage trunk 送行李 send up 填写 fill out 名牌 name tag

52、 夜床服务 turn down service 打扫房间 make up 稍稍整理 tidy up 洗衣项目 laundry items 加快服务 express service 核对 check 包间 private room 菜单 menu 套餐 set menu 定满了 fully booked 租 rent 计划表 schedule 推举 recommend 酒店内设施 adapter 连接器 brief ease 公文包 out of order 坏了 coupon奖券 Food Mall 食品街 Ancient Culture Street古文化街 fire sprinkler 灭

53、火喷淋 coat hanger 大衣架 pillow 枕头 heating control 加热控制 ice tongs 冰夹 chair 椅子 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag游泳袋 power socket 电源插座 note pad 记事簿 shoe basket鞋篮 ice bucket 冰桶 security latch安全门 dry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关 air conditioner vent

54、 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关 desk chair (与书桌配套的)椅子 laundry docket 洗衣单 Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌 chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯 television cabinet 电视柜 single bed 单人床 double bed 双人床

55、desk书桌 dusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp 床头灯 smoke detector 烟感器 wardrobe 衣柜 television gui

56、de电视指南 Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌 slippers拖鞋 drapes 布帘 ceiling屋顶 Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋 bookshelf 书架 ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关 Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley 活动茶几 night table 床头柜 first floor (英)二楼，(美)一楼 folding

57、 screen 屏风 hanger 挂钩 plug 插头 wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯 drawer 抽屉 second floor (英)三楼，(美)二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室 voltage 电压 floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 酒店前台用语： ma

58、rket price 市价 cashiers desk 兑换处 coin 硬币 accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期 cancel (动)取消 travelers cheque 旅行支票 pa

59、y (动)付款 fill (动)填写 administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱 procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形

60、)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店的种类： Designed hotel 设计酒店 boutique hotel 精品酒店 certified hotel for tourism 旅游定点旅馆 family hotel 家庭旅馆 B&B: 经济型酒店 resort hotel 度假区酒店 酒店部门： 电脑部E.D.P. 市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation