餐饮英语Workplace_English

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1、Practical English for Restaurant ServiceLecturer：Ding Li人力资源部W0807-07Contents Part1.Basic Knowledge for Food&Beverage Industry(餐饮业基础知识）Chapter1.Restaurant Styles(分类）Chapter2.Positions(职位词汇）Chapter3.Menu Vocabulary(中西菜单）Chapter4.Dinning Preferences and Etiquettes of Different Countries(主要客源国的饮食禁忌、偏好和

2、礼节）人力资源部W0807-07Chapter1.Restaurant Styles(分类）一、Gourmet Restaurant（酒家）Fast-food Restaurant Western Restaurant Canteen(饭堂）Bar/Pub Specialty Restaurant（风味）Theme Restaurant（主题）人力资源部W0807-07二、服务形式 Table Service Restaurant（餐桌服务）Counter Service Restaurant（柜台服务)Self-service Restaurant(自助服务）Carry-out Restau

3、rant（外卖服务)Chapter1.Restaurant Styles(分类）人力资源部W0807-07Chapter2.Positions(职位）General Manager Department Head Manager/Lecturer(Manager of The Restaurant)Server/Bar/Kitchen Supervisor(Front of The House/Back of The House)Captain?Barman/Bartender Chef/Head Chef Waiter/Waitress Cleaner/Dishwasher Cashier

4、Accountant(会计）Buyer（采购）人力资源部W0807-07Chapter3.Menu Vocabulary(中西菜单）menuforkpeanutrareicegreen teasaltdrinkknifecreammedium rarehotbeersugarcoffee spoontunamediumcheeseHenikenketchupjuiceplatecondensedmilkmedium well donemilkhoneytabascoteabowlsignwell doneBlack tea oilpepper人力资源部W0807-07onion sauceIc

5、e creamhoney meloncupsauce dish(调味碟）napkinssunny side upgarlic saucetastechocolate glassgoblet(高脚杯）chop sticksover easyspicy saucevanillathreaded pork(肉松）tea potcocktail glass（鸡尾酒）receipt（发票）serving tray(托盘）curry saucetarosteamed breadcoffee potice tong(冰夹）magazinepepper saucestrawberry boiled ricef

6、ried ricenewspaperlighterChapter3.Menu Vocabulary(中西菜单）人力资源部W0807-07Chapter4.Dinning Preferences and Etiquettes of Different Countries Japan-口味以清单咸鲜为主，不喜欢辣，不爱吃羊肉及动物内脏，忌讳用菊花图案或装饰，对绍兴酒和茅台感兴趣Thailand-不喝热茶，忌食牛肉，海参，不喜欢酱油，不吃红烧菜肴，偏爱腥鲜酸辣刺激性强的味道。忌食牛肉，命令禁止食用狗肉和野生动物Singapore and Malaysia-马来族，多为穆斯林，不食猪肉、贝壳类、也不饮

7、酒，视左手为不洁，忌用左手传递物品Indonesia（印度尼西亚）-多为穆斯林，不食猪肉，不饮酒，一般不食带骨或带刺的菜肴，忌用左手传递物品Korea-不喜欢羊肉、香菜、味苦的蔬菜或麻辣，除面包蛋糕外很少有发面蒸的食物，不爱放醋、糖或花椒、喜爱蒜等。右手持瓶斟酒Australia-一般不爱辣味，不吃海参，喜欢酸甜辣人力资源部W0807-07Germany-喜欢猪肉和猪肉制成的成品，吃面包时会用猪油，吃猪肉时配软烂的白菜，牛肉几成熟或是生的。喜欢马铃薯、炸、烤、炒、煮均可、不喜欢吃鱼或深红色食物UK-用油少，味清单，菜量少而精，不喜欢辣、味精、狗肉，喜欢鲜嫩、焦香、酸甜、讲究喝茶（祁门），茶点、

8、饼干，用餐时忌打翻盐瓶和碰响France-爱吃牛肉、鸡、鸭、蜗牛、海鲜等，口味偏甜，讲究菜肴鲜嫩的质量，葡萄酒是必备品，进餐时不喝啤酒、饮料，不喜欢刺多的淡水鱼，菜肴不用菊花、杜鹃、孔雀等图案USA-喜欢甜品、烤制品，不爱吃蒜、过辣的食物、肥肉、清蒸及红烧，忌食内脏或带刺的食物，咸中微带甜，不用湿巾擦脸Chapter4.Dinning Preferences and Etiquettes of Different Countries人力资源部W0807-07Canada-不喜欢过咸，过辣的菜肴，忌食动物内脏和脚爪，忌食虾酱、鱼露、腐乳等带怪味、腥味的食品、口味偏清淡，喜爱烤制食物Italy-喜

9、欢用橄榄油和西红柿酱调味，喜欢味道较浓的食物，重原汁原味，不喜欢动物内脏，不喜欢黄色的菊花Russia-口味偏咸、甜、酸、辣、油重、爱喝烈性酒、热汤、也爱冷食Chapter4.Dinning Preferences and Etiquettes of Different Countries人力资源部W0807-07 Part2.Service(餐饮服务）Chapter 1.Taking Reservation Chapter 2.Chapter2.Seating,Order Taking&Rushing Chapter 3.When There is A Mistake Chapter4.Pa

10、ying&ComplainsContents人力资源部W0807-07 Service S-Smile-微笑 E-Excellence-出色 R-Ready准备好 V-Viewing看待 I-Inviting邀请 C-Creating创造 E-Eye眼光 F&B Service(餐饮服务）人力资源部W0807-07Chapter1.Taking ReservationA:-Good morning/afternoon/evening.Dio coffee.May I help you/What can I do for you?B:-Yes,Id like to reserve a table

11、 for tonight.A:-Sure/certainly sir.For how many people?B:-Seven A:-At what time would?B:-20:30 tonight.A:-Yes,may I have your name and telephone number?B:-It is Smith and my number is 1314A:-A table for 7 at 20:30 tonight.Thank you very much Mr.Smith.B:-Thank you,goodbye.人力资源部W0807-07Chapter2.Seatin

12、g,Order Taking&RushingPractice 1A:-Good evening.Madam and sir.A table for two?B:-Yes,please.May I have the table over there by the window?A:-Im sorry.Its reserved.Would you like this table?B:-Ok.Well take this one.A:-Are you ready to order,sir?B:-I think Id prefer a full-course meal.A:-All right.And

13、 you,madam?B:-I dont want to have a full meal.May I have a steak,please？A:-Certainly.How would you like it prepared?Rare,medium or well-done?B:-Medium,please.人力资源部W0807-07A:-Which sauce would you like to go with your beef?We have black pepper sauce andB:-Black pepper sauce please.A:-What kind of dri

14、nk do you want?B:-One coco cola and the other orange juice,please.A:-Would you like it served together or separately?B:-Separately.Please.A:-Thank you very much.B:-Ok.Chapter2.Seating,Order Taking&Rushing人力资源部W0807-07Practice 2 A:-Waitress.Come here,please.B:-Yes,sir?What is the problem?A:-Yes,Ive b

15、een waiting for 40 minutes for service.What is the problem?B:-Im sorry to kept you waiting.Ill go to the kitchen to check and will serve you as soon as possible.Chapter2.Seating,Order Taking&Rushing人力资源部W0807-07Chapter3.When There is A MistakeA:-Waitress.May I see you a minute?B:-Yes,Ill be with you

16、 in a second.Yes sir.Whats the problem?A:-Im afraid this is not what I asked for.B:-What did you order?A:-Beef noodles.B:-There must be a mistake.These are seafood noodles.May I change it for you?A:-Of course.B:-Just a moment and Ill bring your order right away.A:-Thank you.B:-Sorry for the mistake.

17、人力资源部W0807-07Chapter4.Paying&ComplainsA:-Waitress,the bill,pleaseB:-Yes,sir.Here is your check/bill.A:-Here you are.B:-500yuan.Please wait a minute.Ill be right back with your change and receipt.B:-Here is your change and your receipt.Have a nice day.A:-Thank you.Here are your tips.B:-Thank you very

18、 much sir.But we dont accept tips.人力资源部W0807-07Appendix 13 Main Holidays&Festivals元旦(1.1)/春节New Years Day/Spring Festival儿童节Childrens Day情人节（2.14）Valentines Day父亲节Fathers day元宵（阴1.15）Lantern Festival端午节Dragon Boat Festival妇女节（3.8）International Womens Day中秋节Mid-Autumn Festival愚人节（4.1）Fools Day教师节Teachers Day复活节（春分后第一个周日）Easter万圣节(11.1)Halloween劳动节（5.1）Labors Day感恩节Thanksgiving母亲节Mothers Day圣诞节Christmas人力资源部W0807-07A za A zaA za A za Fighting Fighting！加油！人力资源部W0807-07谢谢大家！谢谢大家！