Hotel English Unit4Concierge,酒店英语 迎宾员

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1、Hotel EnglishHotel EnglishUnit 4 ConciergeUnit 4 ConciergeQQ:283400277EMAIL:Why people call it bellmanWhy people call it bellmanBecause in the old days they used to go around ringing a bell in order to find a visitor at the hotel.So,for example,if they were searching for Mr.Jones,the guy would have

2、a little bell that he rang and everyone would look at his sign that said Mr.Jones and see if the sign was for them.Or guests had those bells on the desk and they rang them and the bellman came,and the bellman carried their luggage,so thats still an important job.Bellman A bellman,also bellboy or bel

3、lhop,is a hotel porter,who helps patrons with their luggage while checking in or out.Bellhops often wear a uniform,like certain other page boys or doormen.The jobs name is derived from the fact that the hotels front desk clerk rang a bell to summon an employee,who would hop(jump)to attention at the

4、desk to receive instructions.The term porter is used in the United Kingdom.Bellboy/hop is an American English term.62022-9-12Teaching and learning aims:1.Get(the students)1.Get(the students)yourself familiar with yourself familiar with conciergeconcierge2.Master and use the 2.Master and use the expr

5、essions used.expressions used.3.Practice yourself 3.Practice yourself(students)listening,(students)listening,reading,speaking and reading,speaking and translating abilitytranslating abilityTeaching proceduresproceduresDialog studyText studyListeningTask:DialoguesListen to Dialogue 1-Bell Service Pre

6、-listening questions:1.How many pieces of baggage does the guest have?2.On which floor is the guests room assigned?92022-9-12Language points:(1)Do you have any baggage?(baggage是一般意义上的名词，不是一般意义上的名词，不特指数目，所以不加特指数目，所以不加s。(2)check the baggage tags检查行李标签检查行李标签(3)so you have got four pieces altogether/in

7、all?Four pieces4 pieces of bags etc.(4)This way to the reception desk.Would you please follow me?Follow me,please.Would you come this way,please?(5)step in,please!请您进电梯。请您进电梯。(6)He knocks at the door first,opens it,precedes the guest into the room,turns on the lights and draws the curtains aside.他先敲

8、了门，然后开门他先敲了门，然后开门，让客人先进房间，他打开灯，把窗帘拉，让客人先进房间，他打开灯，把窗帘拉开。开。precede vt.go in front of （让（让）走在某人前面。）走在某人前面。为了避免房内有人的尴尬，服务员常常在为了避免房内有人的尴尬，服务员常常在打开门之前敲门并等一会儿。打开门之前敲门并等一会儿。Listen to Dialogue 2-Information Service Pre-listening questions:1.where can the guest have her hair done?2.After that,what else will s

9、he do?122022-9-12Language points:1.You may go to our beauty parlor on the 5th floor.美容厅美容厅2.Step out of the hotel,turn left,go straight forward for one block,you wont miss the metro station.走出宾馆左拐，走过一个街区，就能看到走出宾馆左拐，走过一个街区，就能看到地铁站了。地铁站了。3.Could you give me some pills to kill the pain?你能给我几片止痛片吗？你能给我几

10、片止痛片吗？Kill time:消磨时光消磨时光4.Pay 100 yuan in advance.预付预付100元。元。In advance：事先，提前，预先：事先，提前，预先I ought to have told you in advance.我应该事先告诉你。我应该事先告诉你。5.we buy this medicine on the guests request.我们系根据客人要求购买上述药品。我们系根据客人要求购买上述药品。Key sentencesKey sentencesa)greeting the guest at the entranceGood morning,sir/m

11、adam.Welcome to our Good morning,sir/madam.Welcome to our hotel.hotel.May I help you?May I help you?Is there anything I can do for you?Is there anything I can do for you?May I take your handbag for you?May I take your handbag for you?May I help you with your suitcase?May I help you with your suitcas

12、e?Allow me,sir.Allow me,sir.Leave it to me.Let me carry it for you.Leave it to me.Let me carry it for you.How many pieces of luggage do you have?How many pieces of luggage do you have?Ill show you to the Front Desk.Ill show you to the Front Desk.b)Showing the guests to the roomIs there anything brea

13、kable or valuable in your bag?This way,please.Lets take the elevator up to the second floor.The room is at the end of the corridorHere we are.May I have your room card?c)Arriving at the room(knock at the door first,unlock the door and switch on light)Here is your baggage.Please check and see if its

14、all right.May I put your bags here?Is this the correct number of your bags?Shall I open/draw the curtains for you?Would you like me to call a taxi for you?Anything else I can do for you?Enjoy your stay with us.192022-9-12Task :text study The Concierge(P51)Read the text silently,then answer the quest

15、ions in Ex.3A.(p48)Duties of the BellmanGreetingCarrying baggage;Guiding guests to a room;Demonstrate the operations and features of the room facilities;Introduce the facilities and services provided by the hotel;Deliver items such as flowers,sundries(杂物杂物),messages to guest rooms upon request.Provi

16、de other information:current knowledge of local area,attractions and events.;Loading the luggage when a guest wants to leaveWell-wishing客人委托酒店代办“万能博士”，其佩戴的两把交叉的金钥匙，意味着尽善尽美的服务，也象征着为客人解决一切难题。我国于年加入该协会，是国际饭店金钥匙组织的第31个成员国团体会员。Bellmans working peoceduresGreeting Unloading guest s baggage and check the nu

17、mber of the baggageLead the guest to the reception desk and waiting for his/her registrationTake the guest to his/her roomKnock at the door,then step inIntroduce the facilities Farewell to guestFill in the form at reception desk 232022-9-12Language points:1.attend to guests need attend to：注意：注意;致力于致

18、力于;关心，照料关心，照料You should attend to your study.你应该专心于学习。你应该专心于学习。2.They are in a position to carry the hotels message to the guest and the guests reaction to the management.3.run errands：跑腿：跑腿run errand for sb 替人办事替人办事,为人跑腿为人跑腿4.home and abroad：海内外海内外5.point out：指出：指出He pointed out the mistake to me.他

19、向我指出错误。他向我指出错误。Exercise 4-B,DB:GECHADFB262022-9-12Task:ListeningListen to the tape and do the exe.A,then check the answers.Listen to the tape and do the exe.B,then check the answers.Listen to the tape and do the exe.C,then check the answers.272022-9-12Exercise 2-C,EC:1.I suggest you take a taxi ther

20、e for its too far away from here.2.Im sorry to hear that.Shall I send for a doctor for you?3.For cold drinking water,you may use the tap.And for hot water,you might try the minijar over there.4.Thats very kind of you,but we dont take tips.Thank you any way.E:-Im awfully sorry to hear that.Could you

21、give me your name and room number?-could you give me some features of your baggage?-Is your name tag attached to it?-Its possible that your suitcase has been put in the wrong place.Ill inform the bellman to find it.Homework1.Translation:p592.Role-play:P543.Finds words of Room AccommodationBedside co

22、ntrol panel(床边遥控按钮床边遥控按钮)，bedside lamp(床头灯床头灯)，wall lamp(壁灯壁灯)，lamp shade(灯罩灯罩)，pendant lamp(吊灯吊灯)，bulb holder(灯头灯头)，floor lamp(落地灯落地灯)，desk lamp(台灯台灯)，fluorescent lamp(日光日光灯灯)，carpet(地毯地毯)，bedside rug(床前踏脚地毯床前踏脚地毯)，bed spread(床罩床罩)，linen sheet(床单床单)，bed clothes(被单），被单），quilt cover(被面被面)，blanket(毯子毯

23、子)，cotton terry blanket(毛巾被毛巾被)，pillow case(枕套枕套)，tick(枕心套枕心套)nightstand/night table/bedside table(床头柜床头柜)，dressing table(化妆化妆台台)，toilet glass(梳妆镜梳妆镜)，toilet table(梳妆台），梳妆台），wardrobe(衣柜衣柜)，wardrobe mirror(穿衣镜穿衣镜)，incense coil(蚊香），蚊香），hair dryer(电吹风电吹风)，electric iron(电烫斗）电烫斗）,mini bar(小冰箱小冰箱)，lavator

24、y（马桶盖），（马桶盖），lavatory seat(马桶座圈马桶座圈)，toilet bowl(抽水马桶抽水马桶)，toilet tissue(手纸手纸)，toilet soap(香皂），香皂），bath tub(浴缸），浴缸），bathroom scale(人体称人体称),bath towel(浴巾浴巾)，bath robe(浴袍浴袍)，bidet(坐浴盆坐浴盆)，heat and smoke detector(烟感器烟感器)，clothes rack(挂衣架挂衣架)，clothes hanger(晒衣架晒衣架)，closed-circuit TV(闭路电视闭路电视)，slipper(拖鞋），拖鞋），DDD（国内直拨），（国内直拨），IDD(国际直拨国际直拨)，24-hour satellite TV(24小时卫星电视小时卫星电视),broadband internet access(宽带网插口宽带网插口)