案例分析：丢失单据.ppt

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1、来报：5月20日汇丰通知我行单据丢失,79 ATTN: TRADE SERVICES RE YOUR BILL REF.GDBHQYYBP0800270 FOR 18,750.00 YOUR BILL REF.GDBHQYYBP800271 FOR USD18,750.00 YOUR BILL REF.GDBHQYYBP0800272 FOR USD18,750.00 YOUR BILL REF.GDBHQYYBP0800273 FOR USD18,750.00 YOUR BILL REF.GDBHQYYBP0800274 FOR USD18,750.00 DRAWN AGAINST OUR

2、L/C NO. DC HKH085087. WE ARE IN RECEIPT OF AN EMPTY ENVELOPE FROM YOU VIA DHL UNDER DHL AIRWAYBILL NO.2772568326 QUOTING THE ABOVE BILL REFERENCES. PLS URGENTLY INVESTIGATE THE WHEREABOUTS OF THE MISSING DOCUMENTS AND ADVISE OUTCOME BY RETURN SWIFT. FOR YOUR INFO, WE HAVE CHECKED WITH LOCAL DHL BUT

3、THEY HAVE NO FURTHER INFORMATIONS. REGARDS HSBC HTV CORRESPONDENCE,发报：5月21日我行回复单据丢失责任在汇丰,ATTN:HSBC HTV CORRESPONDENCE TRADE SERVICES DIV. . ACCORDING TO OUR INVESTIGATION,THE PAGE 10 DD080519 OF DHL WITH REF 190508HKGHKCKCAXB10 SHOWING THAT YOU HAVE RECEIVED AND SIGNED A/M DOCS IN WEIGHT OF 1.0KG BY

4、 STAMP.AND WE ALSO HAVE THE EVIDENCE IN WRITTERN FORM THAT DHL RECEIVED A/M DOCS IN WEIGHT OF 1.0KG FROM US . THEREFORE PLS EFFECT PAYMENT ACCORDING TO THE UCP AND L/C TERMS WHETHER OR NOT YOUR BANK HAVE FOUND THE MISSING DOCS . ANY INFO,PLS DIRECTLY CONTACT MRS HUANG ON 8620-38322272 . B.RGDS,来报：5月

5、22日汇丰狡辩单据并非其丢失，企图免责,ATTN: TRADE SERVICES - MRS HUANG 8620-38322272 IN REPLY TO YOUR MT799 OF 21MAY08 ON DHL AWB NO.2772568326 PLS BE REMINDED THAT OUR STAMP JUST MEANS THAT DHL HAVE DELIVERED THE SAID ENVELOPE TO US. IN COURIER DELIVERY PRACTICE, YOU SIGN FOR YOUR RECEIPT BEFORE YOU OPEN THE ENVELOP

6、E. YOU ONLY HAS THE CHANCE TO EXAMINE THE CONTENTS AFTER RECEIPT. THEREFORE OUR STAMP DO NOT EVIDENCE OUR RECEIPT OF YOUR DOCUMENTS. AS OUR CUSTOMER IS CHASING FOR THE DOCUMENTS, PLS URGENTLY CHECK WITH YOUR GUANGZHOU DHL CENTRE AND LOCATE THE WHEREABOUTS OF THE MISSING DOCUMENTS. YOUR IMMEDIATE ACT

7、ION IS MUCH APPRECIATED. REGARDS HSBC HTV CORRESPONDENCE,发报：5月27日我行根据UCP条款责令对方付款,ATTN:HSBC HTV CORRESPONDENCE WE HAVE ENOUGH EVIDENCE TO CERTIFY THAT YOUR BANK RECEIVED AND SIGNED THE A/M DOCS FOR WEIGHT OF 1.0 KG,BUT NOT AN EMPTY ENVELOPE AS YOU SAID.SO IF THE DOCS ARE MISSED,THEY SHOULD BE MISSED

8、AT YR COUNTER. PLS BE REMINDED THAT L/C IS AVAILABLE WITH ANY BANK IN CHINA BY NEGOTIATION AND THE EXPIRY PLACE IS CHINA.ACCORDING TO ART.7,ART14,ART 35 AND ART37 OF UCP600,YOUR BANK AS THE ISSUING BANK SHOULD TAKE ALL RESPONSIBILITY FOR THE MISSING DOCS,FOR THE PAYMENT OF THE PROCEEDS AND FOR ALL R

9、ELATIVE CHARGE THEREOF. SINCE YR BANK RECEIVED AND SIGNED THE A/M DOCS ON 19 MAY,2008,PLS EFFECT PAYMENT ACCORDING TO UCP600 AND YR L/C TERMS.AND WE RETAIN THE RIGHT TO CLAIM DELAYED PAYMENT INTEREST.OTHERWISE WELL MAIL A REPORT ABOUT THE WHOLE MATTER TO YR PRESIDENT AND RISK CONTROL DEPT. B.RGDS.,来

10、报：5月27日汇丰寻找和解途径,ATTN: TRADE SERVICES - MRS HUANG FROM: HSBC TRADE AND SUPPLY CHAIN DIV 1 YOUR REF NO. BILL AMOUNT GDBHQYYBP800270 USD18,750.- GDBHQYYBP800271 USD18,750.- GDBHQYYBP800272 USD18,750.- GDBHQYYBP800273 USD18,750.- GDBHQYYBP800274 USD18,750.- DRAWN UNDER OUR LC NO. DC HKH065087 . RE YOUR

11、SWIFT MESSAGE DATED 27MAY2008 APPLICANT INFORMED US THAT BOTH BENEFICIARY AND APPLICANT AGREED TO SETTLE THE ABOVE BILLS BY T.T. OUTSIDE THE DC TERMS. PLS CONFIRM WITH BENEFICIARY AND INSTRUCT US TO CLOSE THE FILE ACCORDINGLY. REGARDS,发报：5月28日要求汇丰偿付本金及相关费用,ATTN: HSBC TRADE AND SUPPLY CHAIN DIV 1 RE

12、YR MSG DD 080527 AT BENES REQUEST,WE ADVISE THAT BENE AGREES TO CHANGE THE METHOD OF PAYMENT FOR USD93750,00 FROM L/C AT SIGHT TO T/T AGAINST B/L OF COPY UNDER THE PRECONDITON OF PAYMENT OF THEIR CHARGE AS FOLLOWS: DECLARATION OF LOST OF B/L:USD259.30 RE-ISSUANCE OF SURRENDER B/L:USD300.35 CABLE CHA

13、RGE:USD80.00 PLS BE NOTED THAT WE RESERVE THE RIGHT TO CLAIM THE PRINCIPAL,THE DELAYED PAYMENT INTEREST AND OTHER RELATIVE CHARGE FROM YOU ISSUING BANK BEFORE BENE CONFIRM THEIR RECEIPT OF A/M FUNDS BY T/T AND THE A/M RELATIVE CHARGE.AFTER BENES CONFIRMATION OF RECEIPT OF A/M FUNDS AND A/M RELATIVE

14、CHARGE,WE WILL INSTRUCT YR BANK TO CLOSE YR FILE. B.RGDS,来报：5月30日汇丰同意支付本金及费用,79 ATTN: TRADE SERVICES-MRS HUANG/MS CHAN FROM: HSBC TRADE AND SUPPLY CHAIN DIV.1 DRAWN UNDER OUR DC NO. DC HKH065087 APPLICANT: MARKANT TDG ORGANISATION (FAR EAST) LTD BENEFICIARY: CONWIDE ELECTRIC APPLIANCE CO LTD. RE YOU

15、R SWIFT MSG DATED 28MAY08, AS ADVISED BY APPLICANT, THEY HAVE ALREADY EFFECTED PAYMENT BY T.T. FOR USD93,725.00 VALUE 30MAY08 TO BENEFICIARYS ACCOUNT WITH YOUR GOODSELVES. (1)KINDLY CONFIRM RECEIPT OF FUNDS BY BENEFICIARY. (2)SINCE THE DRAWINGS OF THE ABOVE FIVE BILLS HAVE NOW BEEN SETTLED BY T.T. O

16、UTSIDE THE CREDIT TERMS, PLEASE CONFIRM THE UNUTILIZED BALANCE OF THE DC AMOUNT TO READ USD124,920.- (3)OUR LIABILITY FOR PAYMENT OF THE ABOVE BILLS (TOTAL AMT: USD93,750.00) HAS BEEN RELEASED. UPON RECEIPT OF YOUR CONFIRMATION OF THE ABOVE, WE WILL REIMBURSE YOU THE CHARGES CLAIMED BY BENEFICIARY.

17、REGARDS,发报：6月2日索要费用,ATTN:HSBC TRADE AND SUPPLY CHAIN DIV.1 OUR REF NO. BILL AMOUNT GDBHQYYBP0800270 USD18,750.- GDBHQYYBP0800271 USD18,750.- GDBHQYYBP0800272 USD18,750.- GDBHQYYBP0800273 USD18,750.- GDBHQYYBP0800274 USD18,750.- DRAWN UNDER YOUR DC NO. DC HKH065087 APPLICANT: MARKANT TDG ORGANISATION

18、 (FAR EAST) LTD BENEFICIARY: CONWIDE ELECTRIC APPLIANCE CO LTD AT BENES REQUEST,WE CONFIRM THAT: (1)BENES RECEIPT OF FUNDS FOR USD93725,00 . (2)THE UNUTILIZED BALANCE OF THE DC AMOUNT TO READ USD124,920.00 TILL 080530. . PLS BE NOTED THAT YR RESPONSIBILITY UNDER A/M BILLS WILL ONLY BE FULLY RELEASED

19、 WHEN WE RECEIVE THE RELATIVE CHARGES USD639.65 MENTIONED ON MSG DD 080528 AND THEN YR MAY CLOSE YR FILE . REGARDS,总 结,1.要快速：对该类丢单问题，需快速反应并处理，以防货物被冒提，造成更大损失。 2.要有理：根据信用证条款和UCP条款主张我行权益。 3.要有据：要根据实际情况，针对对方银行在操作过程中可能的失误或漏洞进行辩驳。 4.要沟通：要跟受益人及时沟通，以掌握货物情况及其于开证人之间的关系。 5.要有主次：在帮助受益人追索本金的同时，尽量帮其索要相关费用。 6.要汇报：根据金额及事情进展的情况，及时向领导汇报，并要求分行寻求代理行的帮助，以妥善解决问题。 7.提示： （1）要求分行不要擅自决定合并寄单。若客户要求，分行必须提示风险，并在得到客户书面授权后寄单。 （2）我行在收取快件时，应当着DHL工作人员的面拆封，并及时检查单据状况，尤其是对货权单据的检查。 （3）当单据较厚时，请自行用封箱胶做加固处理。 （4）妥善保管DHL回执，以便查询。,