EQ情商Emotionalquotient

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1、2021/6/31EQ-Emotional quotient2021/6/32Various kinds of pictures of different people about EQ2021/6/33Whats the EQ?Defining Emotional Intelligence(EI)and Emotional Quotient(EQ)Emotional Intelligence,or EI,describes an ability or capacity to perceive,assess,and manage the emotions of ones self,and of

2、 others.Our EQ,or Emotional Quotient,is how one measures Emotional Intelligence.Emotions have the potential to get in the way of our most important business and personal relationships.According to John Kotter of Harvard Business School:“Because of the furious pace of change in business today,difficu

3、lt to manage relationships sabotage more business than anything else-it is not a question of strategy that gets us into trouble;it is a question of emotions.”Is EI Important to Leadership Development and Performance?Research tracking over 160 high performing individuals in a variety of industries an

4、d job levels revealed that emotional intelligence was two times more important in contributing to excellence than intellect and expertise alone.EI Training Develops more Effective Managers and First Line Supervisors Supervisors in a manufacturing plant received training in emotional intelligence com

5、petencies to help raise their EI skills in areas such as how to listen better and help employees resolve problems on their own,how to empower and inspire others,and how to become more effective personal leaders.After training:2021/6/34lost-time accidents were reduced by 50 percent formal grievances

6、were reduced from an average of 15 per year to 3 per year the plant exceeded productivity goals by$250,000(Pesuric&Byham,1996).In another manufacturing plant where supervisors received similar emotional intelligence training:production increased 17 percent.there was no such increase in production fo

7、r a group of matched supervisors who were not given emotional intelligence training(Porras&Anderson,1981)Training in EI Competencies Develops Stronger Leaders Training in EI Competencies Develops Stronger Leaders The following chart depicts the number of times those individuals who became president

8、or CEO displayed emotionally intelligent competencies,compared with those who were passed over.EQ CompetenciesEQ CompetenciesFrequency ShownSelf-control7XEmpathy3XTeamwork2.5XSelf-confidence2XAchievement Orientation2X Cognitive CompetenciesFrequency Cognitive CompetenciesFrequency ShownShownAnalytic

9、al Thinking1.2XConceptual Thinking1.5X*Although those who became president or CEO showed cognitive competencies more frequently than those passed over,this difference was not significant.Can Profitability be Attributed to Emotional intelligence?Can Profitability be Attributed to Emotional intelligen

10、ce?Not only does emotional intelligence greatly contribute to job performance and emotional intelligence greatly contribute to job performance and leadership skillsleadership skills,it has also been found to increase profits.The following chart shows the relationship between emotional intelligence(E

11、I)competencies with a high enough emotional quotient(EQ)to positively affect performance(based on 360 data),and the amount of profit generated at a multinational services firm per year per partner.2021/6/35Introduce of EQan EQ is said to be a measure of a persons emotional intelligence.However,there

12、 is much debate surrounding the legitimacy of a definition of emotional intelligence quotient,primarily because there is no standard against which it can be measured.Research on EQ began with Yale psychologist Peter Salovey and John Mayer of the University of New Hampshire in the late 1980s.EQ is a

13、concept that was further popularized by Daniel Goleman,another well-respected psychologist,who has written many books on the subject and is co-chair of The Consortium for Research on Emotional Intelligence in Organizations.While these and many other psychology experts view EQ as a scientific study o

14、f social behavior and relationships,the actual science behind measuring EQ is often convoluted at best.Regardless of the actual scientific basis of measuring EQ,the concept is used in many different settings.One particularly popular setting that employs attempts at measuring EQ is the corporate worl

15、d.Many businesses utilize EQ tests to help their employees determine and measure their emotional responses to various situations.While most corporate EQ tests are administered on the basis that a persons EQ can be modified or increased,there is dispute about whether emotional intelligence is standar

16、d or can be changed.2021/6/36Emotional Intelligence is divided into four parts:1)Self-awarenessEmotional self-awareness,Accurate self-assessment,Self-confidence2)self-managementEmotional self-control,Transparency,Adaptibility,Achievement,Initiative,Optimism3)social awarenessEmpathy,Organiztional awa

17、reness4)relationship managementInspirational leadership,Influence,Developing others,Change catalyst,Conflict management,Building bonds,Teamwork and collaboration从上面四点可以看出，一个人要想有所作为，除了自己要了解自己之外，从上面四点可以看出，一个人要想有所作为，除了自己要了解自己之外，还有非常多的外部因素，这些因素是决定性的。理解他人，站在他人的立还有非常多的外部因素，这些因素是决定性的。理解他人，站在他人的立场上考虑问题；控制自己

18、的情绪；对外部环境的因素要心中有数；对关系场上考虑问题；控制自己的情绪；对外部环境的因素要心中有数；对关系的把握：朋友的关系，领导的关系，下属的关系，同级的关系，利益的关的把握：朋友的关系，领导的关系，下属的关系，同级的关系，利益的关系等等都需要严格的掌握系等等都需要严格的掌握。Emotional Intelligence最重要的发展瓶颈最重要的发展瓶颈2021/6/37Whats Your EQ?2021/6/38EMPATHYIf there is any one secret to success,it lies in the ability to get the other perso

19、ns point of view and see things from his angle as well as from your own.Henry FordThose with empathy have the capacity to understand and be sensitive to,and vicariously experience the feelings and experience of another without having them fully communicated in an explicit manner.Indeed,they seem to

20、have an uncanny ability to adjust their approach to people,depending on their particular needs.People with high empathy are usually excellent listeners.Their knack for making others feel valued helps them enjoy a loyal support system at work.Empathy steers you through the treacherous psychological h

21、ighways of an office full of people,each with a different set of unique pet peeves and prejudices.It causes you to sense coworkers unhappiness,despite their smiles,and to put yourself in the place of angry customers and apologize sincerely for mishaps.SOCIAL SKILLSI will pay more for the ability to

22、handle people than for any other talent under the sun.John D.RockefellerEmployees with strong social skills display many winning qualities.They are star team players choosing group synergy and good will rather than individual accolades.You wont find them churning the rumor mill or backstabbing other

23、s.Those with sharp social skills have integrity and strong reputations that serve them well.John Hancock once said,The greatest ability in business is to get along with others and influence their actions.Dont underestimate the value of handling interpersonal relations smoothly.A genuine concern for

24、others is paramount.Consider the most respected,admired people you work with.Chances are they graciously extend a helping hand when needed,listen more than they talk,and build others up rather than tearing them down.HOW SHARP IS YOUR EMOTIONAL INTELLIGENCE?Studies show that emotional competencies ar

25、e at least twice as important in contributing to superior job performance as IQ.Could your EQ use sharpening?Resolve now to raise your awareness and cultivate these highly sought after skills.Now thats a smart idea.2021/6/39About Emotional Quotient Test Software Different levels of EQ signify differ

26、ent traits in our personality:Low EQ:Low EQ:Your intelligence may be very high but your frank attitude may create more enemies than friends.You just dont know how to deal with people or issues and have a very short fuse.You let your feelings control you instead of it being the other way around.It is

27、 never too late.You can start today and have a better life.Average EQ:Average EQ:You may be getting into fights with your family friends and colleagues.You may feel insecure about your surroundings,family and job.You can start today and improve your emotional quotient.Try to be stress-free and happy

28、.Avoid all kinds of negative thoughts.Learn to express yourself so that others can understand your problem and help you out.Above Average EQ:Above Average EQ:You understand peoples emotions very well and care about it.But this doesnt mean you forget your own needs and start listening to everyone.Lea

29、rn to enjoy the mundane tasks.Try to bring joy in all the small things in life.Otherwise you will lose the purpose of living this life.Keep our ideas about happiness,satisfaction and achievement very clear.High EQ:High EQ:Your performance level is very high.But dont let your work carry you away from

30、 understanding the true meaning of life.If you ignore this now,you will become immune to the small joys.Have a right balance of both to have a better quality of life.Outstanding EQ:Outstanding EQ:You are in touch with your inner self.You understand what is needed in life to have the right balance.Yo

31、u have a very positive outlook and are very expressive.You are very confident and sure of yourself.MB Emotional Quotient Test MB Emotional Quotient Test is a simple software with an easy to use interface.This software can be used as a guideline for knowing your social behavior.Mystic Board aims to d

32、evelop simple softwares with an easy-to-use interface and this software is no exception2021/6/310EQ_Index openA A 50cm50cmB B 20cm20cmC C 100cm100cmDjDjust grow tenderust grow tender There is a person who is planted by hand watering plants,do you think this is the high number of potted plants?有一个人正在

33、为亲手种植的盆栽浇水，你觉得这盆栽的高度为多少？2021/6/311Who is your best friend?A EQ elections are the 8-10 well,high pressure,at any time can be in the best condition.B election for your EQ is 60-8 as they know how to reason things out,but face their own business will go to a dead end Election C bad temper you,always ed

34、gy hair impatient,and often even sunny cloudy rain D you often will be elected for a trivial angry,vent to others is a person to control their emotions 2021/6/312The international standard EQ Test This is a group of European popular test questions,Coca-Cola,McDonalds,Nokia,such as sub-Secretary for

35、the worlds top 500 large enterprises,have been tested as a template for EQ staff.Help employees understand their own situation EQ.A total of 33 questions,testing time 25 minutes,the largest sub-EQ 174.If you are ready,please start running.国际标准情商测试题 这是一组欧洲流行的测试题,可口可乐公司、麦当劳公司、诺基亚分司等世界500强众多企业，曾以此为员工EQ

36、测试的模板。帮助员工了解自己的EQ状况。共33题，测试时间25分钟，最大EQ为174分。如果你已经准备就绪，请开始计时。TEST 2021/6/313Test your emotional intelligence(EQ)Test your emotional intelligence(EQ)Research suggests that a persons emotional intelligence(EQ)might be a greater predictor of success than his or her intellectual intelligence(IQ),despite

37、an assumption that people with high IQs will naturally accomplish more in life.Emotional intelligence is a persons ability to understand their own emotions and those of others,and to act appropriately using these1.Time youre spending with an old friend seems less 1.Time youre spending with an old fr

38、iend seems less and less enjoyable.The two of you are drifting apart and less enjoyable.The two of you are drifting apart Response:Response:A Honestly tell your friend its just not fun any moreB Express your concerns and work it out togetherC Stop returning phone calls or invitationsD Quietly let th

39、e relationship die.Relationships change.People change2021/6/3142.A mutual friend tells you your best friends spouse is having an affair and 2.A mutual friend tells you your best friends spouse is having an affair and has proof Response:has proof Response:A It depends on the nature of your relationsh

40、ip with your friend B Tell the spouse you know and give them time to confess C Immediately tell your friend D Stay quiet3.Youve arranged a lunch appointment,but are still waiting for a very 3.Youve arranged a lunch appointment,but are still waiting for a very important phone call Response:important

41、phone call Response:A Ask your lunch date to bring lunch to you so you can wait for the call togetherB Go to lunch,but complain the whole time about how nervous you are about missing the call C Keep your appointment and tell yourself youll just have to return the important call if you miss itD Break

42、 your lunch appointment and wait for that call4.Your other half has a habit thats becoming increasingly annoying Response:4.Your other half has a habit thats becoming increasingly annoying Response:A Honestly tell them what annoys youB Try making a joke about itC Threaten to end the relationship if

43、things dont changeD Live with it.You have annoying little habits too5.Youve had some lucky successes lately and a friend takes credit for it 5.Youve had some lucky successes lately and a friend takes credit for it Response:Response:A Immediately correct that mistaken opinion B Let it go the first co

44、uple of times,but confront your friend privately after the third time Ignore it.C Everyone goes off the rails now and thenD Do the same thing back to your friend2021/6/3156.A work colleague does something that angers you.A month later the two of you spend some time together Response:A In a calm and

45、forceful way,explain what made you so angryB Make a statement by walking away C Let it go.The time has passed to talk about it D Get your anger off your chest.Youll feel better 7.You are leaving a job you are happy to see the back of.The company are throwing you a leaving party Response:A Refuse to

46、go to the party B Find a way to not be around when the time comes C Attend briefly,then tell them you have lots to finish up D Go to the party,laugh about old times,and move on with life8.You step into a new job in a managerial role Response:A Hold back a bit and wait for your colleagues to invite y

47、ou into the process B Get rid of the old regime and bring in your own people C Be forceful early on-you can always tone it down later D Listen carefully,and assert yourself as opportunities present themselves 9.A friend has borrowed something of yours that is small,but of great sentimental value.Eve

48、n when you asked,she has failed to return it Response:A And the friendship.You dont need friends like this B Admit to your friend how important this item is to you and accompany your friend to retrieve it C Let it go.Friendship is more important than things D Refuse to talk to your friend until the

49、item is returned 10.You are looking to buy a new house.You have older children who will live in the house with you Response:A Tell them about it only after its all over B Work by consensus.All family members must agree with the decision C Make your own decisions.Let the kids have input on small thin

50、gs D Solicit your childrens opinions and respect them when making a decision 11.You and your long-term partner end the relationship,but you actually wanted it to continue Response:A Immerse yourself in work-maybe youll stop thinking about it B Stay at home every night and cry about the break-up C Ge

51、t involved with someone you dont care about just to be with someone D Decide to make the best out of it and find healthy outlets for your feelings 2021/6/31612.A friend asks to drive your new car.When you agree,you find yourself upset about the way he drives Response:A Ignore it.Friends are more imp

52、ortant than carsB Let it go this time,but find a tactful way of declining next time C Ask your friend to stop the car and take the wheel yourself D Tell your friend how you feel and if he doesnt get it together,ask to take over 13.Your boss has assigned you a very important project that could make o

53、r break your career Response:A Get nervous and pace about.Nervous energy helps fuel the process B Put it to one side,youll get to it laterC Relax,give yourself time to think,and go with what makes you feel most confident D Plan the project in careful detail before telling anybody 14.You are walking

54、down the street,suddenly trip,and almost land flat on your face Response:A Immediately decide that you will never wear the shoes you are wearing again B Get hot and bothered with embarrassment,put your head down,start walking,and hope no one noticed C Look around and give anyone who is looking at yo

55、u a dirty look D Regain your poise,laugh at yourself,and continue on your way 15.You are on a first date and you notice that he/she seems to be very uncomfortable Response:A Start to obsess that there is something wrong with you B Assume you and your date obviously have no chemistry?then start flirt

56、ing with someone across the room C Get your date involved in a conversation and find our more about them DDecide that on your next date you will plan to do something they like,even if you dont enjoy that activity 16.You find out that the promotion you were hoping for was given to someone else Respon

57、se:A Obsess over what the other person had that you didnt and compare each and every quality you both haveB Go to the loo and cry C Forget about it.You didnt want the job that much anywayD Continue to do your best you know the next promotion is yours 17.Your other half is spending a lot of extra tim

58、e at the office and seems quite distant Response:A Nothing,you are so busy you hadnt noticed B Talk to them about whats going on at work and see if there is anything you can do to helpC Devise a plan to get their attention at all costs D Automatically assume that your partner is having an affair wit

59、h a work colleague 18.You are hanging out with a group of friends and one of your friends starts to make negative comments about a friend who isnt there Response:A Keep quiet and then later regret not saying anything to stop it B Make a few negative comments yourself C Tell your friend that you dont

60、 feel comfortable talking about people who arent there and change the subject D Say nothing at the moment,and talk privately about your feelings to your friend who made the comment later 2021/6/31719.Your best friend has recently been dumped by a lover and is 19.Your best friend has recently been du

61、mped by a lover and is taking it badly Response:taking it badly Response:A Take her out for a wild night on the townB Start to worry about being dumped yourselfC Have a go at your friends lover and tell them that she is better off aloneD Ask your friend what you can do to help her get through her ro

62、ugh time,and do it20.You find out that you have been selected to give a speech next 20.You find out that you have been selected to give a speech next month at your companys annual conference about what your department month at your companys annual conference about what your department has achieved o

63、ver the past year Response:has achieved over the past year Response:A Put it out of your mind youll just wing itB Relax,take a few days to collect your thoughts about the past year,and begin writing your speechC Immediately start writing your speech you HAVE to have it finished so you can memorise i

64、t in time for the conferenceD Start to worry about your speech and frantically try to remember what has happened over the past year2021/6/318If you scored 5%correct!If you scored 5%correct!Remember you responses need to have been as honest as possible.If you feel that your score does not reflect you

65、,please retake the test and answer each question in the way that best represents the way you typically feel.Your score indicates that you have a low EQ.People that typically score in this range have a very difficult time recognising and understanding their feelings.They are not always able to expres

66、s their feelings in an appropriate manner.They often have doubts and concerns about who they are and what they want out of life.They have little confidence in themselves and their abilities.In most circumstances they have trouble showing love,empathy and compassion for other people.In general,they are not comfortable with intimacy,and giving of themselves to other people.People with low EQs find it hard to communicate with other people.They are not really in tune with themselves and those around