酒店仪容仪表和个人卫生相关知识

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1、GROOMING&HYGIENE仪容仪表和个人卫生仪容仪表和个人卫生8/8/20221Grooming&Hygiene个人仪表与卫生个人仪表与卫生Looking Your Best!Looking Your Best!展示给客人你最佳的仪容展示给客人你最佳的仪容,仪表仪表.Creating An Impression.Creating An Impression.给客人留下深刻的印象给客人留下深刻的印象.Our Hotels Image.Our Hotels Image.我们酒店的形象我们酒店的形象.You-A Representation.You-A Representation.你就是这一

2、切的代表你就是这一切的代表.8/8/20222LESSON OUTLINESLESSON OUTLINES课程目录课程目录General Grooming Standards 个人仪表基本标准个人仪表基本标准Females Grooming Standards 女员工仪表标准女员工仪表标准Male Hair standards 男员工仪表标准男员工仪表标准KitchenEmployees 厨房员工仪表厨房员工仪表 8/8/20223OBJECTIVE培训目的培训目的 通过本次培训，你将能够列出并解释出酒店通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。的个人仪表和卫生方面的标

3、准。At the end of the training,you will be able to list&explain Holiday Inn Daya Bay Grooming&Hygiene standards.8/8/20224 Uniforms should be change according to department procedures.要穿部门所规定的制服Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed.上班时名牌一定要随

4、时佩戴在制服左上方正确的位置Dress Code/Uniforms 服装服装8/8/20225Uniforms or any part of the uniform must not be worn outside of the Hotel unless specific duties require doing so.Any damage to the uniform must be reportedto the Linen Room immediately so that repair can be done 除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制

5、服间，以及时修补。Dress Code/Uniforms 服装服装/制服制服 8/8/20226Why wear a name tag?为什么要戴名牌？为什么要戴名牌？It enable new staff to integrate faster。它能使新员工快速进入状态It gives an organization a friendlier and more personal image。可以带给饭店亲切及个人化服务的形象Customers and visitors like to know who they are talking to?顾客想知道他们在和谁讲话8/8/20227Why

6、wear a name tag?为什么要戴名牌？为什么要戴名牌？It encourages staff to take greater responsibility for their actions and behavior.它能加强员工对自己的表现及行为的责任感It enable new staff to integrate faster.它能使员工很快的辨认新同事8/8/20228General Grooming Standards个人仪表基本标准个人仪表基本标准Hair may not look wet and oily.头发看起来不要非常油腻，要保持清洁。No strong hair

7、 spray,gel,lotion on hair.不要在头发上涂抹过多的发胶No fancy design hair styles.不要留怪异的发型No fancy jewelry.You are allowed a simple wedding band,a watch and a pair of small ear studs for females不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉8/8/20229No necklaces may show outside the uniform.项链不要佩带在制服外The color of inn

8、er garments must be kept concealed under the skirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Long johns must not protrude jackets/trousers.内衣领口、裤边不得露出衬衣和外套8/8/202210General Grooming Standards个人仪表基本标准个人仪表基本标准Pockets may not contain too many articles,nor look bully.工装口袋不允许装太多的东西，或看起来臃肿Shoes should be polished.保

9、持皮鞋的光亮Finger nails should be clean,short,well trimmed.指甲要整洁、整齐8/8/202211General Grooming Standards个人仪表基本标准个人仪表基本标准Avoid garlic,onion,and strong spicy smelling food before reporting to work.工作前要去除口腔或身体的异味，如：工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。蒜，元葱及某些刺激性食品较强的气味。Hands must be washed after each visit to

10、the toilet,before and after meals and handling of food.饭前便后要洗手饭前便后要洗手。8/8/202212General Grooming StandardsGeneral Grooming Standards个人仪表基本标准个人仪表基本标准 Hair must be clean,neat and tidy at all times.Hair must be clean,neat and tidy at all times.时刻保持头发干净整洁时刻保持头发干净整洁。Fringe must be above the eyebrow.Fring

11、e must be above the eyebrow.垂在额前的短发，不可遮盖眼垂在额前的短发，不可遮盖眼。Color of hair must be of a Color of hair must be of a“natural natural”color.color.头发的颜色要自然头发的颜色要自然。No fancy unnatural colored hair.No fancy unnatural colored hair.头发不可染刺眼的或不自然的颜色头发不可染刺眼的或不自然的颜色8/8/202213WOMENS GROOMING女员工仪表标准女员工仪表标准8/8/202214Mus

12、t be clean,well-cut and regularlymaintained.头发要梳理整齐头发要梳理整齐Loose hair must not tough the shoulders,If so,it must be worn up in an elegant professional style.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎头发长度不能到肩膀，否则的话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻起来。如：辫子、绑成马尾状、盘成发髻。WOMENS GROOMING女员工仪表标准女员工仪表标准Hair发型发

13、型8/8/202215Hair worn in a pony-tail on the crown.头发像皇冠似的绑的很高的马尾头发像皇冠似的绑的很高的马尾Hair fringe covering the eyebrows.流海遮住了眉毛流海遮住了眉毛Wet look.头发看起来是湿的头发看起来是湿的Extreme style or light-colors.奇怪的发型或颜色奇怪的发型或颜色NOT ACCEPTABLE不允许不允许8/8/202216Hair accessories must be of a conservation nature.头发上戴的饰品一定要保守自然头发上戴的饰品一定要

14、保守自然All ribbons,ready-made bows and scrunches should be black。头饰仅能使用黑色头饰仅能使用黑色Hair Accessories 头发上戴的饰品头发上戴的饰品8/8/202217Male&Female staff is not allowed to wear jewelry or other accessories with their uniforms 男女员工上班均不允许佩戴首饰或饰物JEWLLERY 珠宝珠宝Brooch,bracelet,anklets and lip/nose/earrings not allowed.不允许

15、佩戴胸针，手镯，脚链，嘴鼻耳环8/8/202218Except for wristwatch,wedding ring and stud earrings for female staff.The maximum diameter of ring can not wider than the finger.Earrings should be either gold,silver,or pearl Studs,No hanging earrings should be worn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Ban

16、gle(foot-lace)should not be worn.不能戴脚链.8/8/202219MAKE-UP 化妆化妆Make-up has to be light,and classic化妆必须是淡妆并且高雅Ladies are required to wear a minimum of a lipstick and blusher.女员工最基本要涂口红即腮红Use simple/light/close to skins nail polish.使用透明色或接近肤色的指甲油8/8/202220Females Grooming Standards女员工仪表标准女员工仪表标准False ey

17、elashes not permitted.不允许戴假睫毛。No Strong perfume.不允许用味道过浓的香水。No black or dark maroon color lip stick.不可涂抹黑色或深褐色的口红。No tattooed eye lid/brows and lips.不准纹眉。纹眼线；纹唇8/8/202221Stockings丝袜丝袜Must be worn by all female Associate.所有女员工都要穿丝袜Skirts must always be worn with pantyhose stockings.Plain,skin colour

18、and no runs/no holes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝8/8/202222MaleHairstandards男员工仪表标准男员工仪表标准8/8/202223Hair,which must be clean and of a conservative style,should be maintained regularly,And not reaching the collar.Minimum hair length of Number 2 on razor setting.No hair fringe could cover the eyebrows.Sid

19、e burns should not extend beyond the middle of the ear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MENS GROOMING8/8/202224No Print T-Shirt should be worn under uniforms.不能在制服下穿着有印花的T恤Hands and nails must be and well manicured at all times.Length of nail could not be over the top of the finge

20、r.双手及指甲要整齐清洁，指甲不宜超过Uniforms must be clean,well-ironed and free from spots and stains with no Buttons missing and on loose threads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MENS GROOMING8/8/202225MENS GROOMINGFace must be clean,shaven at all times.保持面部清洁 No earrings of any sort allowed.不准佩带耳环及其他小饰品Plain black or dark c

21、olor tone socks only.只允许穿黑色袜子Black shoes,clean and polished.只允许穿酒店统一发放的工鞋皮鞋要光亮8/8/202226Kitchen Employees厨房员工仪表厨房员工仪表8/8/202227Kitchen Employees厨房员工仪表厨房员工仪表Hatsmustbewornatalltimes.工作时必须佩带工作帽工作时必须佩带工作帽Hairmustbewashedeveryday.每天必须洗头每天必须洗头8/8/202228Kitchen EmployeesKitchen Employees厨房员工仪表厨房员工仪表Female

22、smustwearhairnets.女员工应该佩带发网女员工应该佩带发网Nojewelryofanysortallowed.不准佩带任何装饰物不准佩带任何装饰物mustwearkitchenshoes/boots.必须穿厨房的鞋和靴子必须穿厨房的鞋和靴子8/8/202229Personal Hygiene个人卫生个人卫生8/8/202230Personal Hygiene个人卫生个人卫生Bathe daily.每天洗澡。Brush your teeth.每天刷牙Wash your hair and keep it clean and dandruff free.清洗头发，保持头发干净，没有头皮

23、屑8/8/202231PersonalHygiene个人卫生个人卫生Usedeodorant.可使用除臭剂可使用除臭剂Useperfumeorcologneinmoderation.可使用温和清淡的香水可使用温和清淡的香水8/8/202232PersonalHygiene 个人卫生个人卫生Avoid garlic,onions,strong spicy smelling food before reporting to work.工作前不允许吃蒜，元葱及某些刺激性气味较强的食品Keep your fingernails clean,short and rounded and dirt free

24、.保持指甲干净、整齐，无污物Hands must be washed after each visit to the toilet,before and after meals and handling of food.饭前便后及接触食物前要洗手。No protruding nasal hair.鼻毛不可露出鼻孔外 8/8/202233Toilet Etiquette厕所礼仪Use toilet properly.正确使用厕所设备。Flush the toilet after use.便后冲水Put toilet paper，sanitary napkin in the basket.将卫生纸、卫生巾放进垃圾篓中No scribble in toilet.禁止在厕所乱写乱画Keep toilet clean at all times时刻保持厕所干净8/8/202234The presentation and deportment of all team members must complement and enhance the standing of Holiday Inn at all times.我们队伍的所有成员行为表现必须随时随地体现假日形象。8/8/202235THANK YOU!8/8/202236