Volvo-Cars-Customer-Specific-Requirements-IATF16949-2018.01.01沃尔沃IATF16949顾客特殊要求(共10页)

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1、VOLVO CAR GROUPCustomer-Specific Requirements For use with IATF 16949Unless waived in writing by Volvo Car Group, Tier 1 suppliers and directed 2nd Tier Suppliers to Volvo Car Group for production or service parts or services shall be third party registered to IATF 16949 and ISO14001.Volvo Car Suppl

2、ier Quality Office 01/01/2018Effective from 1st April 2018Per IATF 16949, an organization is the manufacturing facility being registered to IATF 16949.The subcontractor is the manufacturing facility directly contracted by the organization to ship product to the organization in support of a Volvo Car

3、 contract. A subcontractor hired by the organization to perform services not directly related to a Volvo Car contract (e.g. floor cleaning or grass cutting) is not impacted in any way by the subcontractor development or other subcontractor requirements stated in IATF 16949. In this document, the ter

4、ms organization and supplier are interchangeable, both representing the company (or site) being registered to IATF 16949.0. GeneralUnless waived in writing by Volvo Car, Tier 1 suppliers* to Volvo Car for production or service parts or services shall be third party registered to IATF16949:2016, ISO

5、9001:2015 and ISO 14001:2015.The Scope (section 1) of IATF 16949 specifies the types of organizations appropriate for an IATF 16949 registration.* Note: In this context, Tier 1 supplier refers to an organizations manufacturing site directly contracted by Volvo Car. (Tier1 and Directed Tier2)While it

6、 is technically feasible to register only one part of an organizations facility (one product line or area) to IATF 16949, this type of limited scope is not permitted.Note: Requirements in this document do not supersede any regulatory requirements.1. ScopeIATF 16949 and this document define the funda

7、mental quality system requirements for Volvo Car suppliers. This document contains the company-specific requirements supplemental to IATF 16949. These supplemental requirements shall be included in the scope of the registration/certification audit in order to be recognized as satisfying the Volvo Ca

8、r supplier criteria for third-party certification by an IATF recognized and contracted certification body.IATF 16949 is applicable to manufacturing sites of suppliers to Volvo Car (production and service parts and materials), and to assemblers of production parts or materials supplying to Volvo Car

9、Vehicle Assembly Plants.All IATF 16949 requirements and the requirements of this document shall be addressed by the organizations quality system.The English language version of this document shall be the official version if translated. For purposes of third party registration.Any translations of thi

10、s document shall: Be for reference only, Reference the English (AIAG) version as the official language, Be acceptable only if translated by organizations authorized by IATF Oversight (seeand include Volvo Car in the copyright statement.Copies of this document are available from Volvo Car at Volvo Ca

11、rs Supplier Portal and IATF Homepage Note: unless otherwise noted, all references listed throughout these Volvo Car Group Specific Requirements refer to the latest edition.2. Terms and DefinitionsWhere inconsistent terminology exists between IATF 16949 and this document, this document shall take pre

12、cedence. Otherwise the definitions from IATF 16949 apply to this document.2.1 Active PartAn active part is one currently being supplied to the customer for original equipment or service applications. The part remains active until tooling scrap authorization is given by Volvo Car Procurement. For par

13、ts with no customer-owned tooling or situations where multiple parts are made from the same tool, written confirmation from the Buyer is required to deactivate a part.2.2 Capacity verificationA verification methodology to demonstrate that an organization can meet the weekly volume requirements as de

14、fined in the Purchasing Request for Quote (RFQ), Commercial Program Agreement (CPA) or Tool Order.2.3 CustomerFor the purposes of IATF16949, references to “customer” in this document shall be interpreted as the entity, e.g. Volvo Car, which is both purchasing and receiving product from the organizat

15、ion complying with IATF 16949.2.4 Gauge familiesGauge families are measurement devices of the same type, make, and model that are used in a similar environment (temperature, humidity, range, method of measurement, etc.).2.5 OrganizationFacility adding manufacturing value to production materials: pro

16、viders of production or service parts, heat treating, plating, painting or other finishing services, sourced by Volvo CarNote 1: For the purposes of registration under ISO/TS 16949, the organization is the entity normally referred to by Volvo Car as the Tier 1 supplier. Volvo Car will continue to us

17、e that term when negotiating with the organization.Note 2: To avoid additional confusion, although the term supplier is used by IATF 16949 to indicate subcontractor, Volvo Car will use the term Tier 2 Supplier.Note 3: Design responsible Suppliers also provide engineering services. Program specific E

18、ngineering Statement Of Work (ESOW) defines engineering responsibilities.Note 4: Sequencing warehouses and other facilities not adding manufacturing value to the product are not eligible for stand-alone registration to IATF16949.Note 5: For the purposes of registration under IATF16949, the organizat

19、ion is a direct sourced supplier is normally referred to by Volvo Car as the Directed Tier 2 supplier.2.6 Supplier Request for Customer Approval SREA /SRICASREA - Supplier Request for Engineering Approval. SRICA - Supplier Request for Industrial Change Approval.Detailed information when to use is av

20、ailable through Volvo Cars Supplier portal2.7 SQM (Supplier Quality Management)Supplier Quality Management - Volvo Car team dedicated to evaluation of potential suppliers in the sourcing process, preparation and approval of new processes and parts in new projects, and supplier development in running

21、 production.2.8 Subcontractor (Tier X Supplier)Provider of production materials, production or service parts, directly to an organization contracted by Volvo Car. Also included are providers of heat treating, painting, plating or other finishing services.Note: “Directed Tier x supplier refers to an

22、organizations subcontractor directly contracted by Volvo Car.2.9 SCASpecial Characteristics Agreement SCA is an agreement what characteristics are the most important to control, what control methods and frequencies to use and also a summary of the capabilities reached during RR.2.10 Volvo CarThe nam

23、es Volvo Car” refer to the corporate entity comprising all departments under Volvo Car Group.2.11 Volvo Car Engineering (PD)Volvo Car Product Development Engineering, including Program and Non-Program organizations.2.12 VSIMVolvo Supplier Improvement Metrics supplier performance measurements availab

24、le through Volvo Cars Supplier portal2.13 Quality WallQuality Wall is a tool to protect Volvo Cars production plants from quality disturbances. This extra inspection is manned with additional supplier resources. When requested, 100% inspection of all material must be performed using the Quality Wall

25、 Checklist available at the Volvo Car Supplier Portal.4 Context of the organization4.3.1 Customer satisfaction - supplementalCertification Body / Registrar NotificationThe organization shall notify its certification body/registrar in writing within ten (10) working days after request from Volvo Cars

26、. This notification of the registrar will constitute a customer claim as defined by the IATF Rules. This step will initiate the decertification process of the organizations IATF 16949 certification.In case of withdrawal of ISO 9001, 14001 or IATF 16949 certificate, the organisation shall inform Volv

27、o Cars within ten (10) working days.5 Leadership5.1.2 Customer focusThe organization shall demonstrate enhanced customer satisfaction by meeting the continuous improvement requirements of VQE.6 PlanningNo Volvo Car Corporation Customer Specific Requirements for this section7 Support7.1.3.1 Plant, fa

28、cility and equipment planningThe organisation shall keep Volvo Car system for recording of production line capacities (Line Capacity Reporting LCR) updated, as requested.7.1.4.1 Environment for the operation of processesThere are monthly audits of 5S for continuous improvement of plant cleanliness,

29、housekeeping and working conditions. Packaging material is included in this requirement. Management team shall continuously monitor improvement plans.7.1.5.1.1 Measurement system analysisMeasurement systems used to verify Special Characteristics identified in the SCA document shall show Total Gauge

30、R&R values lower than or equal to 10% (evaluated towards tolerance band). Volvo Cars Supplier Quality Management organisation can in special cases approve use of measurement systems with Total Gauge R&R values between 10% and 30% but the tolerance range used by the organisation must in those cases b

31、e decreased to assure that all parts released fulfil Volvo Cars specification.For further details see Customer-Specific Requirements for use with AIAG PPAP 4.07.1.5.3.1 Internal LaboratoryThe organizations Internal Laboratory shall be accepted by the customer, if specified by Volvo Cars7.5.3.2 Contr

32、ol of documentsWhere the organization uses Volvo Car documents / instructions or other documents of external origin, the organization ensures that the appropriate revision level is used Standards & Forms-Latest revision Design records-Revision valid at PSW approvalNote: Engineering Standards & Forms

33、 are obtained from Volvo Cars Supplier PortalIf any standards are not available through the above source, organizations should contact Volvo Car Engineering).7.5.3.2.1 Records retentionThe organization shall retain the documents below in a safe and confidential way for the following timesDevelopment

34、 DocumentationL+20e. g. CAE Reports, Laboratory Reports, Measurement Data, Measurement Protocols and Test ReportsProduct Documentation for Legal and Safety Requirement related partsL+20 (These are identified by consequence class 1, CR or RT requirements or Emission Related Components ERC marking) e.

35、 g. Purchase orders and amendments, Tooling orders, PPAP documents, Set-up verification results, Running Production Inspection, Running Production Testing, Annual Layout Inspection and Log-books showing modifications and changes to production process.Product Documentation for non-Legal nor Safety Re

36、quirement related partsL+1e. g. Purchase orders and amendments, Tooling orders, PPAP documents, Set-up verification results, Running Production Inspection, Running Production Testing, Annual Layout Inspection and Log-books showing modifications and changes to production process.Remark: L stands for

37、Vehicle Life representing the date when the product which the documentation is related to, is not produced any more including spare parts. Add twenty (20) or one (1) year to the year when the product is not produced any more in order to calculate the destruction date for the record.7.5.3.2.2 Enginee

38、ring SpecificationsPart folder RequirementsThe Part folder define the Engineering Specifications describing the requirement for the part e.g. 2D Drawings 3D Models Technical RegulationsHeat Treat Assessment Requirements For supplier processes defined by SQM, supplier shall demonstrate compliance to

39、CQI-9 Special Process: Heat Treat System Assessment available through AIAG.Assessment is done yearly and is valid also for sub-suppliers. The heat treat assessment can be either 1st or 2nd party, but must be conducted by a qualified assessor as defined in AIAG Heat Treat System Assessment CQI-9.Note

40、: Heat Treat assessments conducted by the organization, heat treat suppliers, or Volvo Car demonstrating compliance to CQI-9 requirements do not relieve the organization of full responsibility for the quality of supplied product. To reduce the risk of embrittlement, heat-treated steel components sha

41、ll conform to the requirements in VCS 5730.2198.2.3.1 Design and development reviewUnless agreed with Volvo Cars, design responsible suppliers shall include Volvo Car Engineering, Assembly and / or Manufacturing in design reviews for all Volvo Car parts.8.3.3.2 Manufacturing process design inputVolv

42、o Cars Commodity Specific Assessments (CSA) shall be used as manufacturing process design input. Available through Volvo Cars Supplier Portal.8.3.3.3 Special characteristicsDesignated Special CharacteristicsThe organization shall together with Volvo Cars identify and agree with Volvo Car Engineering

43、 and SQM organization regarding which characteristics are the most important to control, how to control them and appropriate control frequency.Measurement points from Measurement Point Drawings shall be included in the special characteristics.The form Special Characteristics Agreement (SCA) availabl

44、e from Volvo Cars supplier portal shall be used and approved. The SCA shall be completed and updated as required by the customer.Design FMEA(s), Process FMEA(s) and Control plan(s) for parts with characteristics influencing Health, Safety and Legislation Requirements prepared by design responsible o

45、rganization require Volvo Car Engineering approval. Approval signoff shall be made on the SCA document.8.3.4.4 Product approval processThe organization shall comply with the AIAG PPAP, Volvo Car PPAP Requirement Handbook and Customer Specific Requirements for PPAP.PPAP package for subcontractors to

46、be available upon request.Supplier verifies PPAP compliance of requirements by on-site visit of high impact/new projects subcontractors facilities.Capacity Verification shall be submitted to Volvo Cars. Changes in capacity shall be communicated to Volvo Cars.All PPAP documents are available in Engli

47、sh.8.3.5.2 Manufacturing process design outputAIAG FMEA handbook must be followed.8.4.2.3 Supplier quality management system developmentSubcontractors shall have an accredited third party certification to current version of IATF 16949 or VDA6 unless otherwise agreed by Volvo Cars. The organization s

48、hall have a list of its subcontractors available to Volvo Cars.8.5.1.1 Control planSpecial characteristics identified in the SCA document shall be included and marked in the control plans.All Gauges used for measuring and evaluating of Volvo Cars components/parts according to the control plan shall

49、have a Gauge R&R performed in accordance with the appropriate methods described by the latest AIAG Measurement Systems Analysis manual. Gauges should be regularly verified (quick check on top of yearly calibration) before use. New Gauge R&R shall be done after each Gauge calibration or as agreed wit

50、h SQM.When consequence class 1&3 have been defined in the SCA document, Attribute Gauges are not accepted.Technical Regulation testing frequency requirements shall be clearly noted in the Control Plan and PFMEA. Any revisions to these frequencies require Volvo Car SQM concurrence.The control plan sh

51、all include the needed increased inspection frequency related to tools (e.g. dies, moulds and cutting tools) coming close to their estimated life time.If requested the organization shall reinforce the control plan (“Quality Wall”) by increasing the frequencies and scope of controls and inspections i

52、n order to avoid parts out of specification during the launch phase. The reinforced control plan shall be used for all deliveries until otherwise is decided by Volvo Cars.Volvo Cars reserves the right to require the use of an independent third party inspector to ensure that only compliant products a

53、re shipped to Volvo Car facilities.8.5.2 Identification and traceabilitySupplier shall have a traceability system in place for products, including sub components shipped to customer. Traceability data has to support Customer retention timings.8.5.1.5 Total Productive MaintenanceGauge and Measurement

54、 equipment shall be subject to recalibration and verification after maintenance activities.Tool and equipment maintenance plans shall contain those special characteristics identified in the SCA document.Error-proofing and “Poka Yoke” methods shall be defined in preventive maintenance plans.8.5.6.1 C

55、ontrol of changesFor Supplier initiated changes, Volvo Cars change processes (see below) at Volvo Cars supplier portal have to be used.Process, site and subcontractor changes:SRICA Supplier Request for Industrial Change Approval Product changes:SREA Supplier Request for Engineering ApprovalIn order

56、to give the Customer needed time to review change requests, the Organization shall ensure that required Customer approvals are attained in due time prior to any changes.A new PPAP approval is required after any change initiated by SRICA/SREA8.5.6.1.1Temporary change of process controlsIn case of tem

57、porary process change(s) the organisation shall ask for a Temporary Part Deviation (TPD) approval.8.6.2 Layout inspection and functional testingUnless otherwise agreed with Volvo Cars Supplier Quality Management (SQM), all Part Folder requirements, including all applicable legal and homologation req

58、uirements, shall be verified and documented annually and described in the Control Plan.8.7 Control of nonconforming productIn case of need of shipping parts outside Technical Specification the organisation shall ask for a Temporary Part Deviation (TPD) approval. All affected Volvo Car facilities sha

59、ll be informed in case of shipping non-conforming material.The organization shall immediately notify Volvo Car Engineering, SQM and the receiving Volvo Car facility of test failure (including Technical Regulation activities), suspension of shipments, and identification of any suspect lots shipped8.7

60、.1.6 Customer notificationCustomer Deviation Permit is managed by the TPD Process /PPAP process9.1 Submission of PPAPThe organization shall submit PPAP per Volvo Cars Phased PPAP Handbook, available through the Volvo Cars Supplier Portal.PPAP submissions can only be approved according to released (n

61、ot “Preliminary”) Part Folder for Suppliers.9.1.2.1 Customer satisfactionThe organization management has a defined organization and a systematic process to monitor VSIM metrics monthly in order to meet VQE requirements. to update VSIM with relevant information continuously (E.g. Supplier contacts, 8

62、D reports, APQP, PPAP, Line Capacity Report). to collect and evaluate continuously progress of new projects (E.g. APQP reporting and PPAP planning). to collect and evaluate regularly customer satisfaction (E.g. interviewing Volvo Cars Manufacturing, Logistic, SQM, Buyer, Volvo Car Engineering, Custo

63、mer Service and other customer representatives). to have a process to determine what drives reduction in warranty costs and improvement in customer satisfaction.10.2.5 Warranty management systemsFurther information will be found on VSIM.10.2.6 Customer complaints and field failure test analysisAny n

64、on-conforming product or process output shall be analysed using the 8D methodology to identify Root Cause and implement robust Permanent Corrective actions.Organizations shall respond to Quality Rejects and Administrative Rejects with an 8D and in Volvo Car reporting system as specified by customer.A Yearly review of Volvo Cars customer complaints shall be performed in order to find common systemic Root Causes.Change Log:Customer Specific Requirem ents update accord