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1、基基础础网网络络架构架构实时实时通通讯讯系系统统邮邮件系件系统统视频视频会会议议系系统统OASFAWEBERP易用性易用性安全性安全性信息化网网络络中的中的记录线记录线路路交叉路口的交通指交叉路口的交通指挥挥系系统统巡警或者交警巡警或者交警门卫门卫网网络络安全安全设备设备边边界界设备设备网网络线络线路路交交换换路由路由设备设备 -e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystemMonth 2010Presentation Title Page 5BusinessSCMe-A
2、utomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIPERMe-IPSEmployeeCustomerq eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM CRM:Customer Relationship ManagementMonth 2010Presentation Title Page 6q CRM :eBizStrategyeBizOperationeBizConsultingeBizBuildingeBiztotal servicePlanningContentsSolu
3、tionMarketingMonth 2010Presentation Title Page 8q eBiz Solution eBiz Solution analysisanalysis _ _CRM CRM AnalyticalCRMCollaborativeCRMOperationalCRMData WarehousingIntegrationCRM CustomerCustomerCustomerCustomerCustomerCustomerq q q e-CRMService Sales CRMCRMData Warehousing/IntegrationSMSChannelWeb
4、 FAXChanneleMailChannelWeb SiteChannelPost channelConsumerInvestorPurchaser AnalystThe pressClubMarketing Customer Interaction PlatformsInteraction Management InfrastructureCustomer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%Internet AreaBSP AreaSI AreaNI Areal?46%22%19%7%6%1 2
5、3 4 /5 Restructuring6 7 (Globalization)8 9 (Geopolitical)1 2 3 4 5 6 7 Restructuring8 (Globalization)9 (Value-Added Supplier Relationships)PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order t
6、o Cash Electronic Procurement Supplier Bidding&Selection Integrated Planning and Forecasting Integrated Plant Management:Month 2010Presentation Title Page 142.,Application Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB
7、/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS.INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS
8、team Biz 1 team Biz 2 team Biz 3 teamHow to reach online user and provide Customised In-depth product information?How to sell products and process ordersOver the Web?What are new offerings,unique to the Web?How to revolutionise business models andshift value creation?Product/Service InnovationBusiness Model InnovationMarketing InnovationChannel InnovationMonth 2010Presentation Title Page 18全时如何做到 SLA人&文化持续改进系统提供客户想要的服务
PPT立体图形模板
