乘务英语中级广播词

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1、Unit 1BoardingGood morning, ladies and gentlemen: Welcome aboard Air China. Please ask the cabin attendants if you cannot find your seat. The seat numbers are shown on the overhead locker.Please make sure your hand baggage is stored on the overhead locker or under the seat in front of you. Please ke

2、ep the aisle and the exits clear of all baggage.Please take your assigned seats as quickly as possible and keep the aisle clear for others to be seated.Thank you for your cooperation.GreetingGood morning, ladies and gentlemen: Welcome aboard Air China.I am Lisa, the purser for this flight. During th

3、e flight, all of my colleagues will be happy to serve you. Thank you.Ladies and gentlemen, we will be taking off in a few minutes, please be seated and fasten your seat belt. Your seat back and table should be returned to the upright position.All Air China Airlines are non-smoking to comply with Gov

4、ernment regulations. Please refrain from smoking during the flight.Thank you for your cooperation, and we wish you a pleasant journey!Unit 3 Baggage ArrangementLadies and gentlemen: Please put all hand baggage securely in the overhead compartments or under the seat in front of you. Do not put any ba

5、ggage in the aisles or by the exits. Thank you.Electronic Device RestrictionLadies and gentlemen: Please note certain electronic devices must not be used on board at any time. These devices include cellular phones, AM/FM radios, televisions and remote control equipment including toys. All other elec

6、tronic devices including laptop computers and CD players must not be switched on until fifteen minutes after take-off, and must be switched off when the seat belt signs come on for landing. Your cooperation will be much appreciated.UNIT 4 Safety Instruction Ladies and gentlemen: We would like to fam

7、iliarize you with the safety features. Please direct your attention to the video screen for your safety information. Thank you.Headsets for Safety InstructionLadies and gentlemen: We will be presenting the “In-flight Safety Instruction”. Please plug the ear phones into the control box located in you

8、r armrest and adjust the volume as you wish .Select channel 1 or 2 for audio . Thank you.Safety Demonstration ILadies and gentlemen: We will now explain the use of the life vest, oxygen mask and seat belt. Your life vest is located under your seat .To put the vest on ,slip it over your head .Secure

9、the straps around your waist and tie them securely. To inflate the life jacket, pull the tab .Do not inflate it while you are in the cabin .If your life vest is not inflated enough , you can also inflate it will appear automatically when needed . If you see the mask, pull it towards you firmly to st

10、art the flow of oxygen .Place the mask over your nose and mouth, slip the elastic band over your head .Within a few seconds the oxygen flowing although the bag dose not inflate. This is your safety belt in your seat .To fasten your seat belt ,insert the link into the main buckle .To be effective, th

11、e seat belt should be fastened tight and low. When you wish to unfasten the seat belt, lift the flap and pull out the link.Unit 5 Welcome AnnouncementGood morning, ladies and gentlemen: Captain Li and his crew would like to welcome you aboard Air China flight CA1405 to Chengdu. The distance from Bei

12、jing to Wuhan is 4000 kilometers and the flying time is 2 hours and 30 minutes. We will take off soon. Please make sure that your seat belt is securely fastened. May we remind you that our flights are non-smoking to comply with the regulations. On our flight today, there are 6 flight attendants at y

13、our service. If there is anything we can do for you, please let us know. We hope you will enjoy your flight. Thank you.Unit 6 Service ProceduresLadies and gentlemen： On this flight, we will serve you soft drinks and a main course （snacks, refreshment, breakfast, light meal, souvenir, duty-free shop）

14、. We wish you a pleasant and comfortable flight. Thank you. ServingDrinksbeforeMealLadiesandgentlemen: Nowwearegoingtoserve lunch. Weshallbeservingtea, coffee, Coke, Sprite, orangejuiceandmineralwaterina moment. Youarewelcometotakeyourchoice. Thankyou!Unit 7 Before DinnerLadies and gentlemen: We wil

15、l soon be serving dinner. We are offering you a choice of dinner and drinks. We have also prepared a Muslim and a vegetarian meal. If you have special diet requirements, please tell the flight attendant. Thank you!Unit 8 Special MealLadies and gentlemen: May I have your attention, please? Those pass

16、engers who requested a special meal/vegetarian meal/kosher meal/diabetic meal, please press your call button to identity yourself. Thank you!Unit 9 FilmLadies and gentlemen:Now we will be showing a film. Todays movie is Hero.Please use the headsets in the seat pocket in front of you. Choose channel

17、1 or 2 to select the language you require for the movie you are watching. You may ask your cabin attendants for assistance.We hope you enjoy your movie.Unit 10 Duty-free SaleLadies and gentlemen:To meet with your traveling needs, we are pleased to offer you a wide selection of duty-free items. The d

18、uty-free guide is in your seat pocket. All items are priced in other currencies. Most major currencies, US dollar and major credit cards are accepted.Thank you! Unit 11 Welcome(delayed departure)Good morning, ladies and gentlemen: Welcome aboard China Air fight CA1201. We apologize for the delaying

19、departure. However, we are due to take off in a few minutes. The flying time will be 1hour and 30 minutes. The distance between Nanjing and Hangzhou is 3000 kilometers. Please fasten your seat belt and ensure all your baggage is stowed in the overhead locker or under the seat in front of you. We hop

20、e you enjoy the flight. Thank you!CancellationLadies and gentlemen: May I have your attention, please?We regret to announce that this fight has been cancelled due to weather conditions at Xiaoshan International airport. All passengers are kindly requested to disembark and follow the instructions of

21、our ground staff. Please be sure to take all of your belongings with you. We sincerely apologize for this inconvenience. Thank you!TurbulenceLadies and gentlemen: We are experiencing turbulence. For your comfort and safety, please remain seated and fasten your seat belt. If any passenger feels airsi

22、ck, please use the airsickness bag located in the seat pocket in front of you.Thank you for your cooperation!Unit 12 TimeLadies and gentlemen: Our flight is expected to arrive at Hangzhou Xiaoshan International airport at 10 am. The ground temperature is 20 degrees Centigrade. The weather there is s

23、unny.Thank you!Time (international long route)Ladies and gentlemen: We will be landing at John Kennedy International airport(肯尼迪国际机场) at 14 pm Beijing time or 1 am local time. The ground temperature is 20 degrees Centigrade or 17 degrees Fahrenheit. The weather there is sunny. Thank you!Unit 13 Retu

24、rn返航Ladies and Gentlemen:We are sorry to inform you that due to mechanical problems, we are going to return to the alternate airport.We apologize for the inconvenience caused.Thank you for your cooperation.OvernightLadies and Gentlemen:We are sorry to inform you that due to mechanical problems, our

25、flight has been canceled.We will have to stay overnight at Xiaoshan international airport. Please take your hand luggage with you when you leave the aircraft. The flight will take off at 4 pm tomorrow. We apologize for the inconvenience caused. Thank you!Diversion备降Ladies and Gentlemen:MayIhave your

26、 attention, please. Due to the bad weather，Captain Smith has decided to make a diversion.We are going to land at Hong Qiao international airport at 10 am.Further information will be given to you after landing. We apologize for the inconvenience caused. Thank you.Unit 14 Depressurization客舱失压Ladies an

27、d Gentlemen:This is an emergency descent due to cabin depressurization.Please remain in your seat and fasten your seat-belt.The oxygen masks will automatically drop from the compartments above.Pull the mask down, and place the mask over your nose and mouth, slip the elastic band over your head.Pleas

28、e remain calm and breathe normally.Your oxygen supply is now regulated. Thank you.Fire in the cabinLadies and Gentlemen:Aminor fire has broken outin thefront of the cabin, which we are putting out.Passengers sitting around the fire please move to a safe seat.All other passengers, please do not leave

29、 your seats. Thank you.Fire extinguishedLadies and Gentlemen: The fire has been completely put out.We will be arriving on schedule at Xiao Shan International airport in 1 hour.We apologize for any disturbance caused. Thank you.Unit 15 Emergency LandingLadies and gentlemen: Please listen very careful

30、ly. We have to make an emergency landing in approximately 15 minutes. Your safety will depend on carrying out the following instructions carefully and calmly. Your crew have been especially trained for situations of this nature. Please remain seated, extinguish all cigarettes, place your seat in the

31、 upright position and secure the table in front of you. Thank you.Unit 16 Call for DoctorLadies and gentlemen: May I have your attention, please? There is a sick passenger on board. If there is a doctor or a nurse among you, please contact us by pressing the call button immediately. Thank you.Unit 1

32、6 Emergency Landing (Sick Passenger)Ladies and gentlemen: May I have your attention, please? There is a sick passenger on board, and the captain has decided to make an emergency landing at Xiaoshan international airport. We expect to arrive there in 1 hour. Thank you.Unit 17 Customs FormsLadies and

33、gentlemen,We will be landing at Xiaoshan International airport shortly. Before you go through Customs and Immigration, it is necessary for you to fill in the forms required. In order to speed your passage through Customs and Immigration, we will be giving out the forms for you to complete before we

34、land. If you have any questions about completing the forms please ask a cabin attendant for help. They will be very happy to assist you.Thank you.Clearing meal service (before Landing)Ladies and gentlemen: If you would like more tea or coffee please let the cabin attendants know. We will be clearing

35、 your meals trays now. Thank you.Collecting the headsetsLadies and gentlemen: We will soon be landing at Xisoshan International airport. The in-flight entertainment will be switched off for landing. The cabin attendants will be coming through the cabin to collect the headsets from you. Please have y

36、ours ready. Thank you.Unit 18 Landing with possible transferLadies and gentlemen:We have landed at Xiaoshan International airport, the local time is 10:00. the ground temperature is 20 degrees Centigrade. Please remain in your seat until the “fasten seat belt” sign is turned off. Use caution when op

37、ening the overhead lockers.If you have an onward flight, you should go to the transit desk in the airport.Thank you.Landing at a final destinationLadies and gentlemen:We have landed at Xiaoshan International airport. The local time is 10:00. The ground temperature is 20 degrees Centigrade.Please rem

38、ain in your seat until the “fasten seat belt” sign is turned off. Use caution when opening the overhead lockers. Please take all your personal belongings with you when you disembark. Your checked baggage may be claimed at the baggage claim area.Thank you.TaxiingLadies and gentlemen:Welcome to Hangzh

39、ou. The local time is 10:00. Please remain seated with your seat belt fastened and luggage stowed until the aircraft comes to a complete stop, the engines shut down and the “fasten seat belt” sign is switched off. We would like to remind you to use caution when opening the overhead lockers.Thank you for choosing China Air. We look forward to seeing you again.Thank you and goodbye.8